ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
CLAS Implementation-National Standards for Culturally & Linguistically Appropriate Services
[3115] Implementation of the National Standards for Culturally and Linguistically Appropriate Services (CLAS)
Important steps in implementing and sustaining CLAS standards within your organization.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/08/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 8, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
Social Worker
1.5 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description:This program covers important steps in implementing and
sustaining the CLAS standards within your organization. You will learn how to manage change by following key strategies
for evolving your environment. You will also learn tips to sustain this evolution long term with turnover and the
ever-changing rules and regulations of the healthcare industry. A real case example of implementing these standards
within a large managed care organization is also presented. By the end of this program, you will be able to identify
the key steps in the CLAS Blueprint with ideas on implementing these standards within your organization.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by actively
implementing National Standards for Culturally and Linguistically Appropriate Services to enhance patient care.
TAHC&H Faculty/Presenter: Jillian Hamblin, Chief Operating Officer, UnitedHealthcare Community Plan
About the Presenter:
Jillian Hamblin is the Chief Operating Officer of UnitedHealthcare Community & State’s Texas Health Plan.
In this role, Jillian oversees health plan operational excellence, project management, appeals and grievances, state inquiries, vendors, and network relations.
She is responsible for the overall member experience for Medicaid, CHIP, Medicare-Medicaid Dual Demonstration, and Dual Special Needs Plan members, including
the strategy to address Social Determinants of Healthcare. She sponsors initiatives specifically focused on combating homelessness and finding competitive
employment in the community. She also serves as the Executive Sponsor for the Project Search program at the Texas Health Plan, a program that provides young
adults with Intellectual or Developmental Disabilities internship opportunities on their path to competitive employment.
Before assuming this role in December of 2015, Jillian was the Director of Health Services Operations for the Texas Health Plan. Here she focused
on process documentation and improvement, creation and implementation of clinical training programs, employee engagement, and innovation. Her innovation skills
were rewarded as a finalist in the prestigious UnitedHealth Group Stephen Hemsley Innovation Challenge in 2013. Prior to joining UnitedHealthcare, Jillian was the
Director of Account Services for a Specialty Benefit Management vendor that focused on quality, safety, and utilization management for over five million lives
across the United States and Puerto Rico. Jillian received a Bachelor of Science in Psychology from Baylor University in Waco, Texas.
She is very passionate about animal rescue and fostering. She resides in Spring, Texas with her husband, two children, and two dogs.
[3115] Implementation of the National Standards for Culturally and Linguistically Appropriate Services (CLAS)
- Speaker
- Hamblin, Jillian
- Model
- 3115
$45.00
Cleaning out the Home Health Closet - Operational Metrics for Value Era Success with all Payor
[3686] Cleaning out the Home Health Closet - Operational Metrics for Value Era Success with all Payors
Addresses Value-Based operations for
the Impact Act era.
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | August 31, 2022
Program Description: Value-Era changes mandated by the Impact Act have prompted an operational upheaval for
HH Providers seeking success under PDGM. Without rewiring for clinical acuity rather than volume as the primary driver of Home Health, traditional
agency operations often fail to achieve efficient, best practice care programs. This progressive presentation addresses Value-Based operations for
the Impact Act era, focusing on specific operational metrics for success. Initially addressing Medicare episodes based on PDGM reforms, this session
also addresses how insight into operational metrics can guide programing for all payors. Start cleaning out your Home Health closet today and
update operations with Value-Based management metrics for success.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Arnie Cisneros, PT, President, Home Health Strategic Management and Kimberly McCormick, RN, BSN, Executive Clinical Director, Home Health Strategic Management
About the Presenter(s):
Arnie Cisneros is the most progressive speaker in Home Health today. His legacy as a rehab
provider across the care continuum allows for insight into contemporary healthcare delivery, and he is renowned for his adaptation of traditional care philosophies
to address current and future healthcare initiatives. His refinement of clinical delivery mechanisms, integration of new protocols at the staff level, and
adaptation of traditional care philosophies has helped providers of all sized require care to achieve Medicare compliance. Arnie has also become the leading
clinical authority on the audit scrutiny that has come to the homecare industry, and he is serving as a Post-Acute consultant for CMS Pioneer ACO grant
recipients. He authors the HHSM newsletter and is a contributor to CARING magazine, and Decision Health publications. He presents nationally on homecare
topics and care models proposed by CMS and Med Pac for the future of the Home Health industry.
About the Presenter(s):
Kimberly McCormick a highly accomplished nurse consultant in the Home Health
industry, is Executive Clinical Director for Home Health Strategic Management. Her 24 years’ experience in Home Health has given her the experience
and the knowledge to provide unrivaled insight into the homecare arena. Kimberly has established herself as an expert in the area of Utilization
Management of Home Health services.
[3686] Cleaning out the Home Health Closet - Operational Metrics for Value Era Success with all Payors
- Speaker
- Cisneros, Arnie | McCormick, Kim
- Model
- 3686
$45.00
Clearing the Path to Pediatric Reimbursement
[3444] Clearing the Path to Pediatric Reimbursement
Hear strategies on how to avoid claims recoupment from clinical record audits to improve audit outcomes from pediatric payors.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 3, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
1
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Program Description: All too often professional staff submit a Plan of Care (POC) anticipating Payor approval, yet later
hear their POC was denied due to missing payor specific documentation requirements. In this presentation, Beverly Sepulveda will highlight the specific documentation you
will need to decrease your denials and improve payor approval. This will include critical elements that must be included in the Plan of Care, treatment notes and
telehealth notes. Hear strategies on how to avoid claims recoupment from clinical record audits to improve audit outcomes from pediatric payors.
TAHC&H Faculty/Presenter(s): Beverly Sepulveda, MBA, BSN, RN, SynerImages Healthcare Consulting
About the Presenter(s):
Beverly Sepulveda is the founder, CEO, and Principle consultant for SynerImages Healthcare Consulting,
a national healthcare and regulatory consulting firm in operation for over 23 years. She holds a Master's in Business Administration and a Bachelor of Science in Nursing.
Her nursing specialization is in quality assurance and accreditation compliance. Ms. Sepulveda's consulting expertise covers a broad array of areas including Home Health Agencies,
Therapy clinics, ORFs, CORFs, Hospitals and the MCO industry. Ms. Sepulveda's company specializes in start-up healthcare business seeking state and federal licensure, cloud-based
policies and procedures, on-going regulatory compliance services and insurance contracting assistance. In addition to offering home health startup and compliance services, her
firm also facilitates other business needs such coordinating medical equipment inspections, application management services, educational conferences/webinars and other business operations assistance.
[3444] Clearing the Path to Pediatric Reimbursement
- Speaker
- Sepulveda, Beverly
- Model
- 3444
$37.50
Clinical Documentation Improvement (CDI) - Implementation for Home Health & Hospice
[3745] Clinical Documentation Improvement (CDI) - Implementation for Home Health & Hospice
Describes the process for setting up a CDI in your agency to improve multiple aspects of your agency's operation.
Presentation Info:
TAHC&H Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2023
Program Description: CDI is rapidly making its way into the home health and hospice industry! The onslaught of medical reviews resulting in denial of
payment, significant overpayments, and even suspension of payments has pointed out one clear fact - a Clinical Documentation Improvement Program is tantamount to survival. The name is new;
the process is not. Agencies have been doing many pieces of CDI for years but have failed to formalize it into a robust CDI Program. Improving documentation to support skilled need,
coding, outcomes, quality initiatives, reimbursement is ongoing and is distributed among many roles in the office. But the time to formalize the program is NOW!
This presentation describes the process for setting up a CDI in your agency with the purpose being to improve patient outcomes, prevent denials, maintain survey readiness, improve the
integrity of documentation and coding process to ensure accurate reimbursement, protect the agency from liability and claims errors, improve Agency Star Ratings,
Value Based Purchasing Outcomes, and CAHPS while maintaining peace of mind in the agency's overall operation. CDI can be a part of the QAPI program, but
CDI goes beyond the QAPI program involving metrics, financials and operations in addition to clinical functions tracked in QAPI.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): M Jan Spears, CPCO, MJS & Associates, LLC
About the Presenter(s):
Jan Spears is Co-owner and Chief Executive Officer of MJS & Associates, LLC. She has more than 35 years’ experience in
health care administration and regulatory and reimbursement areas of practice. Ms. Spears has owned and operated a multimillion dollar home health care company as well as consulted for more
than 300 homecare providers in 25 states in the past 20 years. Ms. Spears has successfully merged clinical and financial strategies into successful operational plans for numerous
providers nationwide. She serves as a Medicare coverage expert for health care facilities who are undergoing audits by federal contractors through all levels of appeals. Since
2015, Spears has also provided testimony as a Medicare reimbursement and billing expert at criminal trials for physicians, home health and other provider types involved in
Medicare fraud litigation, including the largest physician fraud case in U.S. history. She has authored several publications including most recently the development of
process and forms for complying with upcoming pre-claim review initiatives. Always the advocate for home health and hospice and as a certified educator in the state,
Spears is a frequent guest speaker at stakeholder association meetings in Texas and surrounding states where she provides practical guidance to people in the
trenches of the health care.
[3745] Clinical Documentation Improvement (CDI) - Implementation for Home Health & Hospice
- Speaker
- Spears, Jan
- Model
- 3745
$45.00
Clinical Documentation Strategies for Skilled Care
[3614] Clinical Documentation Strategies for Skilled Care
Focus on best practices for documenting licensed home health, including the foundations
in TAC Chapter 558 for documentation in home care.
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 23, 2022
Program Description: This program provides focus on best practices for documenting licensed home health, including the foundations
in TAC Chapter 558 for documentation in home care. Additionally, potential survey citations are reviewed as they relate to documentation, and ways to ensure that documentation
conveys the care that you give. Documentation from assessment to administrative item concerns are covered to ensure compliance throughout agency operations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Colleen Bryan, MSNED, RN, Senior Consultant, Primary Nurse Planner, JCC Consulting
About the Presenter(s):
Colleen Bryan has worked in the home care industry since 1996, holding various positions in both home
health & hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and lead educator
with JCC Consulting, and services home health and hospice agencies in Texas. Colleen enjoys helping agency leaders navigate the constant changes and challenges in the current
home health and hospice industries. She enjoys assisting in the incorporation of meaningful and impactful changes into their agency’s operations – both administrative and
clinical, in order to provide high quality care that is both sustainable while maintaining regulatory requirements and promoting excellent patient care.
[3614] Clinical Documentation Strategies for Skilled Care
- Speaker
- Woods, Colleen
- Model
- 3614
$30.00
Clinical Services Mgmnt: What Works to Improve HH Value-Based Purchasing Performance?
[3053] Clinical Services Management: What Works to Improve Home Health Value-Based Purchasing Performance?
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate
Summary: Clinical practices that make a difference in HHVBP scoring.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Faculty: Melinda Gaboury
Program Description: With Home Health Value Based Purchasing (HHVBP)
going strong in the 9 demonstration states it is a forgone conclusion that HHVBP will become a nationwide reality. The core goal of
HHVBP is to reach the best practical patient outcome. HHVBP measures focus on clinical outcomes as central components of a
performance measurement system. For many years, HHAs have worked to achieve improved patient outcomes, but there was no
direct connection to payment. With HHVBP, clinical success for payments can translate to higher Medicare reimbursement.
This program is designed to explore the clinical practices that make a difference in HHVBP scoring. When clinical
practices work for patients, HHVBP makes them work for a HHAs bottom-line as well. This session will:
Identify areas most susceptible to patient outcome improvement
Recognize best practices in clinical operations that impact HHVBP scores
Identify practical steps towards successful implementation of HHVBP best practices
Presentation Date: 08.10.2017
Learning Outcomes(s): Participants will actively engage in the learning activity and indicate an intent to
change or enhance their practice by recognizing best practices in clinical operations that impact client outcomes and home health Value-Based Purchasing scores.
About the Presenter:
Melinda Gaboury is co-founder and Chief Executive Officer of
Healthcare Provider Solutions, Inc. (HPS), based in Nashville, TN. Melinda Gaboury and Mark Cannon founded the company in April 2001 to provide
financial, reimbursement, billing and clinical consulting to the home care and hospice industries.
With more than 16 years of executive speaking, educating and most importantly day-to-day experience working
with home care and hospice professionals, Gaboury has been a speaker for multiple state and national home care and hospice associations. She is
actively conducting Basic and Advanced Home Care and Hospice Seminars throughout the country. She is currently serving on the HHFMA Board and
Home Care Association of Florida Board of Directors. Gaboury is also the author of the Home Health Pocket Guide to OASIS-C2: A Reference Guide for Field Staff.
[3053] Clinical Services Management: What Works to Improve Home Health Value-Based Purchasing Performance?
- Speaker
- Gaboury, Melinda
- Model
- 3053
$37.50
Closing the Loop Between Hospice Assessment and POC
[3628] Closing the Loop Between Hospice Assessment and POC
A review of the top patient care related deficiencies and how to document to avoid these
deficiencies during a Medicare certification or re-certification survey.
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 24, 2022
Program Description: CMS will require survey results to be publicly reported for Medicare certified hospice programs.
This additional scrutiny on hospice programs reinforces the necessity to reduce or eliminate survey deficiencies related to patient care so as not to negatively
impact referrals or admissions to hospice. This presentation will be a review of the top patient care related deficiencies and how to document to avoid these
deficiencies during a Medicare certification or re-certification survey.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Lisa Meadows, ACHC
About the Presenter(s):
Lisa Meadows has over 25 years of experience in the health care industry; from acute care hospitalization, home healthcare,
to hospice and palliative care. She is currently the Clinical Compliance Educator for Accreditation Commission for Health Care (ACHC) - a nationally-recognized non-profit accreditation organization
that has CMS Deeming Authority for Home Health, Hospice and DMEPOS and am responsible for educating organizations on the ACHC Accreditation process as well as assisting providers with interpreting
the ACHC Standards and Medicare Conditions of Participation.
Lisa also successfully prepared and lead the home health and hospice agency where she was previously employed by through the ACHC Accreditation and Medicare recertification process. Lisa have also
worked as an ACHC Hospice Surveyor, allowing me the opportunity to assist organizations with developing best practices and compliance strategies and has spoken at national and state conferences,
and conduct workshops on the accreditation process as well as other relevant health care topics.
[3628] Closing the Loop Between Hospice Assessment and POC
- Speaker
- Meadows, Lisa
- Model
- 3628
$30.00
Closing the Loop on Community Care (PAS) Compliance Issues
[4004] Closing the Loop on Community Care (PAS) Compliance Issues Ensure your understanding of attendant classification is precise and up-to-date. This is essential for agency leaders, HR professionals, and compliance officers navigating DOL standards. Presentation Info: TAHC&H Event | Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: November 19, 2025 Program Description: Attorney Heidi Kocher breaks down the application of the Department of Labor's Companionship Exemption Rule - a critical regulation for home care agencies. Heidi dives into the accurate classification of attendants, a key compliance factor that directly affects overtime obligations and reimbursement outcomes. -> Why This Matters Your Takeaway
- Speaker
- Kocher, Heidi
- Model
- 4004
$30.00
Collaboration in Pediatric Home Care | Parents, Nurses & Therapists
[3924] Collaboration in Pediatric Home Care | Parents, Nurses & Therapists
Presents and discuss barriers to optimal collaboration, and strategies for overcoming those barriers.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 12, 2025
Program Description:
Children with complex needs are supported by professionals within a robust medical neighborhood.
Collaboration between parents, home-based nurses and therapists (SLP, OT, PT) is especially important.
This program presents and discuss some of the barriers to optimal collaboration, as well as strategies for overcoming those barriers to
enhance mutual understanding of goals, roles, responsibilities and priorities. Through this mutual understanding, a comprehensive
plan of care can be integrated into a child’s daily routines, meeting the child’s physical, medical, social and emotional needs.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.12.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Jennifer Lawson, OTR, MS, Director of Operations, Knowledge is Now
About the Presenter(s): Jennifer Lawson
Jennifer has been an Occupational Therapist since 1996, and has focused on pediatric practice since 1999.
Since 2008, Jennifer has worked for THERAPY 2000, a growing pediatric home health therapy company.
As the Occupational Therapy Program Director for the company, she guides the quality of services provided
through activities such as teaching, training, mentoring, and resource development. As of January 2024,
Jennifer is also the Director of Operations for Knowledge Is Now, a continuing education and consulting organization.
Knowledge Is Now aims to elevate the quality of service for children and families, as well as the experience of professionals,
through sharing of best practices in a variety of areas from the specifics of evidence-based clinical skills to
leadership and management, and everything in between.
[3924] Collaboration in Pediatric Home Care | Parents, Nurses & Therapists
- Speaker
- Lawson, Jennifer
- Model
- 3924
$30.00
Communicating with Influence to Grow Your Business
[3618] Communicating with Influence to Grow Your Business
With improved communication, you can benefit sales, patient relationships and team dynamics.
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 23, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: Setting the bar for your communications strategy begins with leadership and, when done strategically,
spreads throughout the organization. With improved communication, you can benefit sales, patient relationships and team dynamics. Learn how to structure what you say to influence others.
TAHC&H Faculty/Presenter(s): Laura Barnett, VP of Interoperability Sales, AXXESS
About the Presenter(s):
Laura Barnett serves as a Vice President of Interoperability Sales. In this role, she drives the growth of Axxess’ partnerships
and integrations to cultivate our partners and clients’ success. Prior to this role, she served on both the marketing and communications teams at Axxess.
Before joining Axxess in January 2018, Laura previously served as the Vice President at communications consulting firm Spaeth Communications, where she helped execute
the communications plan for the largest political action committee supporting Texas Sen. Ted Cruz’s presidential campaign. At Spaeth, Laura also coached C-level executives
on media training and presentation skills. Prior to that, she handled communications for commercial law firm Gray Reed & McGraw LLP., and a suburban Dallas school district.
Laura also spent eight years as a news anchor and managing editor for KTXS-TV in Abilene, Tex.
Laura is actively involved in the community as a member of the 2022 class of Leadership Dallas. She is also a sustaining member of the Junior League of Collin County and
as a member of the City of McKinney Animal Services Facility committee. She is also the Vice President of Communications for the Dallas Alumnae of Sigma Kappa. Laura graduated
from the University of Missouri with a bachelor’s degree in broadcast journalism.
[3618] Communicating with Influence to Grow Your Business
- Speaker
- Barnett, Laura
- Model
- 3618
$30.00
Community Care Rate Enhancement Program
[3744] Community Care Rate Enhancement Program
Learn the rules of the Rate Enhancement Program and how to participate while staying in compliance.
Presentation Info:
TAHC&H Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2023
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: In this presentation you will learn the rules of the Rate Enhancement Program and how to participate while staying in compliance.
Falling out of compliance in this program will cost more than just recoupment, it will cost you spending levels within the program that may be hard to recover.
And missing the mark by only a small amount will have you out of compliance in a heartbeat. You will learn how to calculate your current spending level, show you how to compare that to
where you should be and offer guidance on how to ensure you consistently meet your spending requirements of the program.
TAHC&H Faculty/Presenter(s): Amy Knight, CPA, Knight Financial Group | Knight Home Care Financial
About the Presenter(s): Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience
almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and
other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3744] Community Care Rate Enhancement Program
- Speaker
- Knight, Amy
- Model
- 3744
$30.00
Community Care Rate Enhancement Program - What You Need to Know to Participate & Stay Compliant
[3549] Community Care Rate Enhancement Program - What You Need to Know to Participate and Stay Compliant
Benefits the Rate Enhancement program offers to
Community Care providers licensed in the PHC Waiver program.
Presentation Info:
TAHC&H Event | 52nd Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 15, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: In this program you will learn what benefits the Rate Enhancement program offers to
Community Care providers who are licensed in the PHC Waiver program. The PHC Waiver program allows for additional reimbursement to providers if certain criteria are met
and maintained with regards to how that additional reimbursement is spent. While the program looks very attractive, and it can be, you must understand the
requirements thoroughly. You'll learn what the rules are for participating, staying compliant, what additional reporting must be filed and how to keep your
agency off recoupment for underspending those funds.
TAHC&H Faculty/Presenter(s): Amy Knight, CPA, President, Knight CPA Group
About the Presenter(s):
Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over
20 years experience almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining
to home health, hospice and other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3549] Community Care Rate Enhancement Program - What You Need to Know to Participate and Stay Compliant
- Speaker
- Knight, Amy
- Model
- 3549
$37.50
Complaint Investigation and Resolution
[3889] Complaint Investigation and Resolution
Covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and more.
Presentation Info:
TAHC&H Event | Administrator Program | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 12, 2024
Program Description: This program covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and for advance directives.
You will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints,
develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][5]complaint investigation and resolution
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Continuing Education for Nurses
1.5 Contact Hr(s)
This program awards CNE until 11.12.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
About the Presenter(s): Rosalind J. Nelson-Gamblin is a consultant for RJNG Health Care Consulting, LLC.
Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in
state government ending at Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice,
home health, and personal care, supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant,
Rosalind is passionate about assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of
care for clients, residents, and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state
regulations, develop and deliver continuing education and training to providers, and provide guidance to industry leaders through state and federal
survey preparation activities, such as mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards
and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings
where home care is delivered, including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities,
and independent living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization.
She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
[3889] Complaint Investigation and Resolution
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3889
$45.00
Complaint Investigation and Resolution
[3985] Complaint Investigation and Resolution
Covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and for advance directives.
Presentation Info:
TAHC&H Event | Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: November 18, 2025
Program Description:
This presentation covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and for advance directives.
You will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to
manage and reduce such complaints, develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints.
HCSSA Topic(s) Addressed:
§558.259[d][3]client rights, including the right to confidentiality
§558.259[d][4]agency responsibilities
§558.259[d][5]complaint investigation and resolution
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Continuing Education for Nurses
1.5 Contact Hr(s)
This program awards CNE until 11.18.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
About the Presenter(s): Rosalind J. Nelson-Gamblin
Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at
Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care,
supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about
assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents,
and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver
continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as
mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of
accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered,
including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent
living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization.
She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
[3985] Complaint Investigation and Resolution
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3985
$45.00
Compliance Concerns with Hiring New Staff: Most Common Pitfalls
[3287] Compliance Concerns with Hiring New Staff: Most Common Pitfalls
The most common errors in the hiring and on-boarding process as well as successful strategies for both.
NOW AVAILABLE: RELEASED 9/9/2019 This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th Annual Meeting in Grapevine.
It is one of 17 presentations captured and produced for online access.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][2]development and interpretation of agency policies
§97.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Hiring employees is exciting. It means the employer is growing and is successful.
But, if the employer does not think about unintended consequences of the hiring and on-boarding process, often times right from the beginning,
the employment relationship can be rocky. Attorney Alicia Haff discusses some of the most common errors in the hiring and on-boarding process as well
as successful strategies that could assist in smoothing this process. Specific topics addressed are background checks, application materials -
what should and should not be in these materials, offer letters/contracts, and handbook review - hot topic items.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by implementing best hiring practices to remain in compliance with state and federal employment requirements.
TAHC&H Faculty/Presenter: Alicia J. Haff, JD, Partner, ETC Companies
About the Presenter:
Alicia J. Haff is a Founder and Partner with Eligibility Tracking Calculators.
Having obtained her Bachelor of Arts in History from Trinity University in 1992 and her Juris Doctorate from the University of Texas School of Law in
Austin in 1996 has practiced law in Texas since 1997. From 1997 until 2010, Alicia spent her time in the court room litigating employment disputes,
commercial matters and personal injury claims. Since that time Alicia has concentrated on keeping her clients out of the courtroom by proactively
identifying ways to correct potential liability issues. Alicia performs these services on a regular basis with client “in-service” audits, in group
settings and through training workshops. Healthcare specifically, the Affordable Care Act and pending replacement legislation have become Alicia’s passion.
She obtained her Texas General Lines License in 2007, has obtained her Certified Health Care Specialist designation and is certified as a Patient Protection
and Affordable Care Act Professional. As part of her consulting practice, Alicia is retained on a regular basis by clients to advise on the intricacies of the
Affordable Care Act and by clients who need to come into compliance with the law and surrounding regulations.
[3287] Compliance Concerns with Hiring New Staff: Most Common Pitfalls
- Speaker
- Haff, Alicia
- Model
- 3287
$37.50
Compliant Marketing Practices
[3852] Compliant Marketing Practices
A deeper dive in to the statues that govern our marketing practices.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 21, 2024
Presentation Track | All HCSSAs
Program Description: We have all heard the term “kick-back” but not many truly understand what it means. The Office of Inspector General (OIG)
for the U.S. Department of Health and Human Services, the primary enforcer of fraud and abuse prohibitions have their eyes on the common practices in the homebased care industry.
From marketing practices to the payment of incentive compensation, a lack of education can place your organization at a major risk. This program takes a deeper dive in to the statues that govern our
marketing practices to set your organization up for success while also mitigating the risk associated with your marketing activities.
HCSSA Topic(s) Addressed:
§558.259[d][1]information regarding fraud and abuse detection and prevention
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][4]ethics
§558.260[a][6]risk assessment and management
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Summer Napier MLS, BSN, RN, CEO, Healing Hands Healthcare, LLC and Ashley Cutrer LVN, CHSP, Senior Director of Strategic Partnerships at Healing Hands Healthcare
About the Presenter(s): Summer Napier is the founder, and CEO, of Healing Hands Healthcare, LLC, Healing Hands Primary Home Care, LLC, and Little Black Bag House Calls, LLC.
Summer has more than 10 years’ experience in home care, with the past 5+ years being in executive level management. Summer oversees the daily operations, growth, profitability, and the execution of the company’s vision.
Summer is an active member in both the Texas Association of Home Care & Hospice, as well as the National Association of Home Care & Hospice where she participates on multiple committees, as well as the
Private Duty Advisory Board. Summer is certified as a Home Care Specialist in Compliance, as well as a Home Care Clinical Specialist in Oasis. She has a Bachelors in Science of Nursing from the University of Texas
at Arlington and is currently pursuing her Master’s in Business Administration in Healthcare Management.
About the Presenter(s): Ashley Cutrer As a Senior Director of Strategic Partnerships at Healing Hands Healthcare, I leverage my background as a practice manager
and over 12 years of nursing experience across various specialties to identify and address gaps in care through community partnerships. I hail from Crane, TX and am dedicated to excelling in everything I do.
By prioritizing a relationship model over a sales approach, our team has significantly increase patient census to propel Healing Hands Healthcare to rank among the top 5 largest home health agencies in Texas.
I foster meaningful connections to bring the hospital to home.
[3852] Compliant Marketing Practices
- Speaker
- Napier, Summer + Cutrer, Ashley
- Model
- 3852
$37.50
Complying with the Medicare CoPs: How to Avoid Top Hm Hlth & Hospice Survey Citations
[3291] Complying with the Medicare Conditions of Participation: How to Avoid Top HH & Hospice Survey Citations
Provides guidance for home health and hospice providers on how to avoid the most frequent deficiencies cited by TX HHS.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: The number of investigations and inspections by regulatory
surveyors has steadily increased over the past few years. In 2018, the Texas Health and Human Services Commission conducted
4,500 visits and contacts of home and community support services agencies. To help home health and hospice providers prepare
for such a visit, this program provides guidance on how to avoid the most frequent deficiencies cited by the state agency.
Examples of survey findings with the rationale for the finding of deficiencies are highlighted. Part 1 includes a review of the survey process and a review of data from the
Texas HHS Annual Report Regarding LTC Regulatory - published August 2019 - and then presents details on deficiencies for Home Health; Part 2 presents deficiencies for Hospice.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change their practice by
implementing clinical practices to remain in compliance with Medicare Conditions of Participation and state and federal regulations.
TAHC&H Faculty/Presenter: Elizabeth H. Jepson, Esq. & Allison D. Shelton, Esq., Brown & Fortunato, P.C.
About the Presenter:
Elizabeth H. Jepson & Allison D. Shelton are attorneys with the Health Care Group at Brown & Fortunato, P.C.,
a law firm based in Amarillo, Texas. They represent home health agencies, hospices, hospitals, and other health care providers throughout the United States.
Ms. Jepson and Ms. Shelton are Board Certified in Health Law by the Texas Board of Legal Specialization.
[3291] Complying with the Medicare Conditions of Participation: How to Avoid Top HH & Hospice Survey Citations
- Speaker
- Jepson, E & Shelton, A
- Model
- 3291
$45.00
Conducting Thorough and Complete Complaint Investigations
[3882] Conducting Thorough and Complete Complaint Investigations
Discusses the specific tools and methods for internal investigations of complaints.
Presentation Info:
TAHC&H Event | 55th Annual Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | September 11, 2024
Program Description: Complaints happen. The way an agency investigates complaints and grievances can mitigate licensing violations and
boost morale among agency staff while enhancing the agency’s reputation in the community and among referral sources.
The presentation will discuss the specific tools and methods for internal investigations including timeframes, preliminary documentation,
communication with the employee or contractor at all stages of the investigation, documenting interviews, client outcomes, findings, and
actions taken. The speaker will also discuss the requirements for review of the investigation program in quality assessment and performance
improvement as part of the total compliance program.
HCSSA Topic(s) Addressed:
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 9.11.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
About the Presenter(s): Rosalind J. Nelson-Gamblin has been a public speaker and facilitator for home care and hospice since 2000.
In August 2022, Rosalind retired from a 33-year career in state government ending at Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care, supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents, and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as mock surveys and leadership mentoring.
Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered, including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization.
She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
[3882] Conducting Thorough and Complete Complaint Investigations
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3882
$30.00
Connected Home – The Artificial Intelligence Revolution
[3376] Connected Home – The Artificial Intelligence Revolution
Emerging developments in patient support technologies...this session will introduce you to some of these options and
how to use to your benefit.
TAHC&H CONFERENCE RECORDING: This program was presented on 2/13/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 13, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: Since the dawn of the new millennium, nearly every aspect of our lives has been transformed by technology.
Emerging developments in patient support technologies – from dedicated devices to applications that transform phones and other commonplace items in the home and community
into interconnected systems – are transforming the way that patients are beginning to think about healthcare. This session will introduce you to some of these options and
how to use to your benefit. Harnessing the power of new technology and supporting data-powered insights will be critical to powering a 21st-century healthcare system that
responds to the desires and expectations of patients and their caregivers and delivers on optimal health care outcomes.
TAHC&H Faculty/Presenters: Sherl Brand, RN, BSN, Senior VP Strategic Solutions, CareCentrix; Jon Terenzetti, VP of Data & Technology Transformation at CareCentrix
About the Presenters:
Sherl Brand is a registered nurse and health care executive with over twenty-five years of experience in
both for profit and non-profit organizations. Currently Sherl is Senior Vice President of Strategic Solutions at CareCentrix focusing on strategy, network engagement and partnerships. Prior to joining CareCentrix,
she held the roles of Chief External Affairs Officer with Visiting Nurse Association Health Group, a state-wide non-profit home health, hospice and community based organization,
National Director of Managed Care Contracting for Bayada Home Health, a national for profit home health, hospice and private duty organization and VP Government Affairs & Business development for
Patient Care, a multi-state for profit home health and private duty nursing organization.
Sherl also served as the CEO of the Home Care & Hospice Association of NJ and its related Home Care Foundation. She was also elected Chair of the National Association for Home Care &
Hospice Forum of State Associations. Sherl has served on multiple national, state and local boards and advisory groups including, but not limited to, the National Association for Home Care & Hospice Board,
National Government Services Provider Advisory Board, Hospital Joint Venture Boards and Partnership for Medicaid Home Based Care. Sherl received her B.S.N. from Ohio Wesleyan University and was a Certified Case Manager from 1993-2008.
Jon Terenzetti is the Vice President of Data & Technology Transformation at CareCentrix. In his role, Jon oversees the team responsible for identifying,
assessing, and developing next-generation data, analytics, and technology assets that assist in the delivery of higher-quality healthcare. Throughout his time at the company, Jon has managed key partnerships and
capability buildouts with machine learning and artificial intelligence partners that help deliver better health outcomes to 25M+ lives under management. Prior to his current role, Jon acted as Chief of Staff to the CEO.
Jon’s career has been focused on patient engagement. Before CareCentrix, Jon spent years working at CVS Health, overseeing a range of initiatives, including the redesign of the
pharmacy ExtraCare rewards program, the launch of CVS’s audiology and optometry services in select markets nationwide, patient segmentation and acquisition efforts, retail technology rollouts, and
numerous gross margin and operational efficiency initiatives. Before CVS, Jon worked at Target Corporation in financial forecasting and planning. Jon holds a BA in political science from Yale University.
[3376] Connected Home – The Artificial Intelligence Revolution
- Speaker
- Brand, Sherl & Terenzetti, Jon
- Model
- 3376
$45.00
Contract Monitoring for Primary Home Care, Community Attendant Services, & Family Care
[3925] Contract Monitoring for Primary Home Care, Community Attendant Services, & Family Care
Know the expectations for contract monitoring and the requirements that may be reviewed.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 13, 2025
Program Description:
As a licensed Home and Community Support Services Agency (HCSSA) administrator or owner with contracts for
Primary Home Care (PHC), Community Attendant Services (CAS), and Family Care (FC), if you receive a letter announcing
contract and fiscal compliance monitoring next week, are you prepared to respond? It is vitally important that an
agency administrator knows the expectations for contract monitoring and the requirements that may be reviewed during a
visit onsite or by desk review. This program provides an overview of contract monitoring for PHC, CAS, and FC
contracts. Rosalind also discusses enhanced contract monitoring and agency preparation activities to mitigate
contract actions by conducting routine self-compliance review.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
About the Presenter(s): Rosalind J. Nelson-Gamblin
Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at
Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care,
supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about
assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents,
and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver
continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as
mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of
accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered,
including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent
living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization.
She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
[3925] Contract Monitoring for Primary Home Care, Community Attendant Services, & Family Care
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3925
$30.00
