New Products
Leadership in the Age of AI | Not Yet? Not a Problem!
Captured at TAHC&H's 57th Annual Meeting | September 1st-3rd, 2026 Release Date: Wednesday September 30th or sooner! Visit Again for Updated Program Information. HCSSA Admin CE: 1.0 Hr
- Speaker
- Carr, Mike | Ross, Tammy
- Model
- 4058
$30.00
The Augmented Team | How AI Is Transforming Care
[4057] The Augmented Team | How AI Is Transforming Care
This program explores how AI-enabled workflows can strengthen care delivery across the patient journey, from intake and triage to documentation, compliance, and follow-up.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd, 2026
Program Description:
Healthcare is at a turning point, where AI can either deepen fragmentation or help return the human to the bedside. This program explores how AI-enabled workflows can strengthen care delivery across the patient journey, from intake and triage to documentation, compliance, and follow-up. It will examine how human-centered AI can reduce cognitive load, preserve clinical voice, support clearer decision-making, surface risk earlier, and improve both patient and caregiver experience. Rather than replacing the care team, AI has the potential to function as an active partner, augmenting human judgment, improving quality and consistency, and helping shape a more connected future of care.
HCSSA Topic(s) Addressed:
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Bud Langham, Enzo Health
About the Presenter(s): Bud Langham
Bud is a physical therapist by training who began his career in acute care before making his way to home health as a field clinician. Bud’s foundation in this industry is clinical, not administrative. He has seen care from the bedside, and that perspective has shaped everything he’s done since.
Over the course of his career, Bud has served as Executive Vice President for a publicly traded home health and hospice organization, leading teams focused on clinical excellence, strategy, and innovation. He’s had the privilege of working alongside some of the best people in this industry, and doesn’t take that lightly. Bud has served on boards, contributed to multiple CMS Technical Expert Panels, and remains actively engaged in shaping the future of home-based care through his work as a Health Evolution Fellow and member of the Coalition for Health AI (CHAI). He also serves as a senior advisor to several companies working to change this industry for the better, including CareBestie and Enzo Health.
[4057] The Augmented Team | How AI Is Transforming Care
- Speaker
- Langham, Bud
- Model
- 4057
$30.00
Advancing Care at Home with AI | Practical Use Cases and Leadership Priorities
[4056] Advancing Care at Home with AI | Practical Use Cases and Leadership Priorities
Designed for executives and operational leaders, this presentation focuses on actionable strategies that improve efficiency, support workforce capacity, and position organizations for the future of care delivery.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd, 2026
Program Description:
AI is quickly moving from concept to reality in home health and hospice—but many leaders are still asking: where does it actually create value now, and how do we implement it responsibly? This program cuts through the noise with real-world examples of how AI and digital solutions are being used to strengthen staffing models, streamline workflows, and reduce administrative burden in care-at-home organizations. Just as importantly, it addresses the leadership and governance considerations required to implement these tools safely, effectively, and in alignment with regulatory expectations.
You will gain practical insight into how organizations are balancing innovation with risk management—covering areas such as scheduling optimization, documentation support, workflow automation, and AI governance frameworks. The presentation highlights what works, what doesn’t, and how to take meaningful, low-risk first steps. Designed for executives and operational leaders, this presentation focuses on actionable strategies that improve efficiency, support workforce capacity, and position organizations for the future of care delivery.
HCSSA Topic(s) Addressed:
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Kevin Hyde, Senior Manager, Wipfli Advisory LLC; Tiffany Karlin, Partner, Wipfli Advisory LLC
About the Presenter(s): Kevin Hyde
Kevin Hyde is a Senior Manager in Wipfli’s Cybersecurity and Technology Management practice, where he advises organizations on cybersecurity, technology risk, regulatory readiness, and responsible AI governance. With more than two decades of leadership experience across the Marine Corps, the Intelligence Community, U.S. Cyber Command, and private-sector cybersecurity roles, Kevin brings a strategic, mission-driven perspective to the risks healthcare and senior living leaders face as artificial intelligence becomes embedded in operations, care delivery, administration, and decision-making.
Based in Greater Philadelphia, Kevin works directly with executive teams and boards to assess risk, strengthen resilience, and build governance frameworks that support confident decision-making in highly regulated environments. His perspective helps leaders understand not only the promise of AI, but also the risks it can introduce across privacy, security, bias, vendor oversight, workforce enablement, clinical and operational workflows, and resident or patient trust. Kevin has also been featured on major news outlets including CNN, Fox News, NBC, CBS, Al Jazeera, and in multiple business publications for his expertise in cybersecurity and risk.
About the Presenter(s): Tiffany Karlin
Tiffany Karlin has over 10 years of experience in the healthcare industry and brings a wealth of expertise in Medicare and Medicaid reimbursement systems, operational needs and structures of post-acute providers, and healthcare reform client impact. She spends her time researching new laws impacting the healthcare industry and supporting policy affecting the industry and is an active leader within the healthcare associations she serves.
[4056] Advancing Care at Home with AI | Practical Use Cases and Leadership Priorities
- Speaker
- Sundheimer,Nate + Karlin,Tiffany
- Model
- 4056
$30.00
Managing Your IT Provider as a Compliance Partner
[4055] Bridging the Gap: Managing Your IT Provider as a Compliance Partner | Security, Continuity, & Smart Automation for Home Care Agencies
This program gives administrators a practical framework for governing the IT relationship.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd, 2026
Program Description:
Your IT provider touches nearly every regulatory duty you carry as an administrator: client confidentiality, emergency preparedness, risk management, and agency policy. Yet most agencies manage that relationship informally, without the contract terms, documentation, or oversight a surveyor or OCR auditor would expect to see. This program gives administrators a practical framework for governing the IT relationship: what must be in your Business Associate Agreement and service-level agreement, how to direct and document your annual HIPAA security risk analysis, how IT continuity (backups, downtime procedures, communication systems) fits into your emergency preparedness plan, and how to develop the agency policies (acceptable use, mobile devices, incident response, and AI use) that keep field-based care compliant.
Drawing on decades of combined experience in IT management, software development, and healthcare operations, the presenters close with a look at where workflow automation and AI tools can safely reduce administrative burden in scheduling, intake, documentation, and billing — and the policy guardrails an administrator must put in place first. Within the handouts You will see an IT Vendor Oversight Scorecard, a HIPAA/BAA checklist, and a model AI Use Policy template for home care agencies.
HCSSA Topic(s) Addressed:
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Marjorie Costello, Chief Administrative Officer, DSSW/Lifespan; Adam Medders, VP of Operations, Black Lab Solutions & William Cochran, VP of Strategy, Black Lab Solutions
About the Presenter(s): Marjorie Costello
Marjorie Costello is an accomplished healthcare executive with more than 20 years of operational leadership experience at one of Texas's largest nonprofit Personal Assistance Services (PAS) organizations. Her expertise spans operations, human resources, information technology, government relations, legal affairs, marketing, training, and strategic development. She has served two terms on the TAHC&H Board of Directors, chaired the Community Care Committee, and is the incoming President of TAHC&H.
About the Presenter(s): Adam Medders
Adam Medders is an IT and cybersecurity professional with over two decades of experience across healthcare, managed services, application security, and technology leadership. He began his IT career in 2005 and has held roles ranging from frontline technical support, enterprise customer success, and executive IT leadership.
Adam currently holds dual roles as Vice President of IT at Disability Services of the Southwest and Vice President of Operations for Black Lab Solutions.
Adam is passionate about delivering friendly, helpful IT support and believes every end user should leave a support interaction feeling heard, respected, and helped. He hires and trains his teams with that same philosophy, emphasizing both technical excellence and a positive customer experience. Adam holds expert-level certifications in both IT and cybersecurity and brings a practical, operations-focused perspective to IT leadership, security, compliance, and vendor management.
About the Presenter(s): William Cochran
William Cochran is Vice President of Black Lab Solutions, an IT managed service provider, value-added reseller, and IT/AI consulting firm, and serves as VP of IT Strategy & Solutions at Disability Services of the Southwest, where he leads technology strategy for one of Texas's largest home and community-based service providers.
A software developer and AI enthusiast, William brings nearly three decades of IT operations and software development experience spanning healthcare, banking, oil & gas, and higher education. He specializes in compliant solution development at speed, building technology that meets the regulatory demands of highly regulated industries like home care while delivering strong, measurable return on investment.
Through Black Lab Solutions, William helps organizations modernize infrastructure, adopt AI responsibly, and turn technology investments into practical operational results. He is passionate about showing providers how emerging tools can reduce administrative burden without compromising compliance or quality of care.
[4055] Bridging the Gap: Managing Your IT Provider as a Compliance Partner | Security, Continuity,& Smart Automation for Home Care Agencies
- Speaker
- CostelloM, MeddersA, CochranW
- Model
- 4055
$30.00
Future Home Care Success from a Leadership Perspective
Captured at TAHC&H's 57th Annual Meeting | September 1st-3rd, 2026 Release Date: Wednesday September 30th or sooner! Visit Again for Updated Program Information. HCSSA Admin CE: 1.0 Hr
- Speaker
- McCormick, Kimberly
- Model
- 4054
$30.00
2026 Employment Law Update for Home Care Employers
[4053] 2026 Employment Law Update for Home Care Employers Join Littler’s Josh Vaughn for a fast, funny, and highly practical update of what’s changed in the last year and what’s coming in employment law. Presentation Info: TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: September 3rd, 2026 Program Description: Think employment law compliance is just “pay everyone on time and call it a day”? If only. Join Littler’s Josh Vaughn for a fast, funny, and highly practical update of what’s changed in the last year and what’s coming in employment law. From updates on the FLSA Companionship and Live-In exemption regulations to wage-and-hour traps and audit nightmares to I 9 enforcement and real-world fixes that actually work, this session covers the pitfalls keeping owners up at night. Plus, bring your questions—leave with answers, action steps, and maybe even a laugh or two. HCSSA Topic(s) Addressed: §558.259[c][2]information on the state and federal laws applicable to an agency §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Joshua Vaughn, Esq., Littler Mendelson, P.C. About the Presenter(s): Joshua Vaughn Josh Vaughn is an employment defense litigator. He regularly advises, represents, and defends home and healthcare employers, start-ups, and third-party staffing companies in state and federal courts throughout the United States. Josh has significant experience defending against claims for overtime (exemption misclassification, off-the-clock, overtime rate calculation), misclassification of independent contractors, minimum wage, meal and rest breaks, reporting time and split shifts, expense reimbursements, and waiting-time penalties. Josh also counsels and defends home care agencies on the unique pre-employment, ongoing employment, and end-of-employment issues. He has represented home care agencies and franchise systems in class and collective action litigation brought by private plaintiffs and the U.S. Department of Labor, investigations by federal and state labor departments, investigations by federal and state equal employment agencies, and investigations by the U.S. Office of Inspector General. [4053] 2026 Employment Law Update for Home Care Employers
- Speaker
- Vaughn, Joshua
- Model
- 4053
$30.00
Fraud, Waste and Abuse | A Look Under the Microscope
[4052] Fraud, Waste and Abuse | A Look Under the Microscope
This program gives home health and hospice staff a working grasp of the core fraud, waste, and abuse laws — the False Claims Act, Anti-Kickback Statute, Stark Law, and Civil Monetary Penalties Law — and how they apply to agency operations.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 3rd, 2026
Program Description:
This program gives home health and hospice staff a working grasp of the core fraud, waste, and abuse laws — the False Claims Act, Anti-Kickback Statute, Stark Law, and Civil Monetary Penalties Law — and how they apply to agency operations. It examine key risk areas, including billing for medically unnecessary or unrendered services, and addresses current enforcement initiatives. You will gain practical compliance strategies, from audit protocols to OIG self-disclosure considerations, to help agencies limit exposure and respond effectively when issues surface.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][1]information regarding fraud and abuse detection and prevention
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.03.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Heidi Kocher, Esq and Jennifer Papapanagiotou, Liles Parker
About the Presenter(s): Heidi Kocher
Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance.
About the Presenter(s): Jennifer Papapanagiotou
Ms. Papapanagiotou’s practice focuses on compliance, regulatory and transactional matters for a wide array of health care providers, including home health and hospice agencies. She has extensive experience in analyzing proposed and existing business arrangements for compliance with federal and state fraud and abuse laws, and drafting a wide variety of legal agreements. Ms. Papapanagiotou is knowledgeable in all aspects of state licensing for home health and hospice providers, and in Medicare and Medicaid enrollment, including initial enrollment, changes of ownership and appeals of revocation actions. Finally, she assists clients with compliance plans, forming new businesses, and addressing Medicare and Medicaid program coverage and reimbursement issues.
[4052] Fraud, Waste and Abuse | A Look Under the Microscope
- Speaker
- Kocher, Heidi
- Model
- 4052
$30.00
Lead with Purpose | Transforming Home Care Through Intentional Leadership
Captured at TAHC&H's 57th Annual Meeting | September 1st-3rd, 2026 Release Date: Wednesday September 23rd or sooner! Visit Again for Updated Program Information. HCSSA Admin CE: 1.0 Hr Nurse CE: 1.0 Hr SW CE: 1.0 Hr
- Speaker
- Griffin, J'non
- Model
- 4051
$30.00
GUIDE Model | Results from Claims Analysis and Translating the Model to Medicare Advantage
[4050] GUIDE Model | Results from Claims Analysis and Translating the Model to Medicare Advantage
Learn practical approaches for adapting GUIDE-aligned dementia care models to value-based Medicare Advantage populations, including screening, assessment, care navigation, respite support, and outcomes measurement.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 3rd, 2026
Program Description:
This program shares early results from the CMS GUIDE model based on claims analysis and explore how its core principles can be translated into Medicare Advantage dementia care. The presentation will highlight opportunities to identify undiagnosed members, support caregivers, improve access to specialist-guided care, and reduce avoidable ED visits, hospitalizations, and long-term institutionalization. You will learn practical approaches for adapting GUIDE-aligned dementia care models to value-based Medicare Advantage populations, including screening, assessment, care navigation, respite support, and outcomes measurement.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.03.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Julius Bruch, CEO and co-founder of Isaac Health
About the Presenter(s): Julius Bruch
Julius Bruch is CEO and co-founder of Isaac Health, a national dementia care and brain health company delivering specialist-led dementia screening, diagnosis, and care management programs. In Texas, Isaac Health partners with Medicare Advantage health plans, health systems, and home care agencies to identify patients with cognitive impairment, complete structured assessments and diagnoses, and connect families to ongoing care navigation, caregiver support, and home-based resources. Julius brings specific expertise in translating CMS GUIDE model principles into Texas Medicare Advantage and home care settings, including claims-based population identification, coordination with home health and personal care providers, caregiver engagement, respite support, and outcomes measurement tied to avoidable ED visits, hospitalizations, and long-term care placement.
[4050] GUIDE Model | Results from Claims Analysis and Translating the Model to Medicare Advantage
- Speaker
- Bruch, Julius
- Model
- 4050
$30.00
Interventions for Social Workers & Spiritual Care Providers
[4049] Beyond Resource Referral & Spiritual Presence | Interventions for Social Workers & Spiritual Care Providers
This program explores the vital roles of social workers and spiritual care providers in hospice, moving beyond traditional resource referral and spiritual presence to address the complex realities of social, psychosocial, and spiritual distress.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 3rd, 2026
Program Description:
This program explores the vital roles of social workers and spiritual care providers in hospice, moving beyond traditional resource referral and spiritual presence to address the complex realities of social, psychosocial, and spiritual distress. Through real-world case examples and interactive discussion, you will examine how these forms of distress are recognized, understood, and addressed within their own organizations, and how interdisciplinary collaboration shapes the hospice experience for patients and families. You will gain practical strategies, actionable ideas, and evidence-informed interventions that can be implemented across the interdisciplinary team to better identify and relieve social, psychosocial, and spiritual distress among patients, caregivers, and staff. This program is designed to inspire reflection, strengthen collaboration, and equip participants with tools to enhance compassionate, whole-person hospice care.
HCSSA Topic(s) Addressed:
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][9]community resources
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Social Workers
1.0 Contact Hr(s)
This program awards SW CE until 09.03.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Barb Provini, RN, BSN, Associate Clinical Director, ACHC
About the Presenter(s): Barb Provini
Barbara Provini, RN is Associate Clinical Director for Accreditation Commission for Health Care (ACHC), a nationally recognized non-profit organization that holds CMS deeming authority for home health, hospice, home infusion therapy and DMEPOS, plus hospitals, ambulatory surgery centers and clinical laboratories. Barb is program lead for Home Care, Palliative Care and Healthcare Staffing Services and manages the Clinical Review team for ACHC’s Community Care Programs. Barb’s health care experience over the past 35 years guides her in preparing and leading agencies to develop best practices and successful compliance strategies.
[4049] Beyond Resource Referral & Spiritual Presence | Interventions for Social Workers & Spiritual Care Providers
- Speaker
- Provini, Barb
- Model
- 4049
$30.00
Beyond the Policy | Operationalizing Workplace Violence Prevention in Home-Based Care
[4048] Beyond the Policy | Operationalizing Workplace Violence Prevention in Home-Based Care
This program provides a practical framework for evaluating and strengthening existing workplace violence prevention programs.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd, 2026
Program Description:
Most organizations already have workplace violence policies, reporting processes, and safety initiatives in place. The challenge is ensuring those efforts translate into a coordinated, measurable, and compliant workplace violence prevention program. As regulatory expectations continue to evolve through Joint Commission standards, OSHA guidance, and Texas workplace violence prevention requirements, organizations are being asked to demonstrate more than policy compliance. They must show evidence of risk assessment, staff engagement, reporting, training, trend analysis, governance oversight, and continuous improvement.
This program provides a practical framework for evaluating and strengthening existing workplace violence prevention programs. You will explore common gaps that limit effectiveness, learn how high-performing organizations operationalize safety across intake, field operations, incident reporting, and committee oversight, and identify opportunities to improve both compliance readiness and caregiver support. Through real-world examples and interactive discussion, participants gain actionable strategies to advance their organization's workplace violence prevention efforts from a collection of activities into a sustainable, organization-wide program.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][4] agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.02.2028
Continuing Education for Social Workers
1.0 Contact Hr(s)
This program awards SW CE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Jonas Fortenberry, Vice President of Business Development, POM Safe
About the Presenter(s): Jonas Fortenberry
Jonas Fortenberry is Vice President of Business Development at POM Safe and a speaker on workplace violence prevention, caregiver safety, and risk management in home-based care. As a former home health, hospice, and personal care operator, he brings firsthand experience with the safety challenges faced by clinicians in the field. Jonas has presented for CHAP, state home care associations, and industry conferences across the country, helping organizations strengthen workplace violence prevention programs, improve caregiver safety, and navigate evolving requirements from The Joint Commission, OSHA, and state regulations. Through his work with providers, industry associations, regulators, and workplace violence prevention committees, he helps organizations move beyond policy compliance to build sustainable safety programs that support both caregivers and organizational performance.
[4048] Beyond the Policy | Operationalizing Workplace Violence Prevention in Home-Based Care
- Speaker
- Fortenberry, Jonas
- Model
- 4048
$30.00
The High-Risk PAS Clients | Dementia, Behaviors, Falls, Elopement, Boundaries, & Staff Safety
[4047] The High-Risk PAS Clients | Dementia, Behaviors, Falls, Elopement, Boundaries, & Staff Safety
Gain practical guidance for caregiver reporting, documentation, escalation, staff safety, and maintaining appropriate PAS scope of practice when client needs become more complex.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd, 2026
Program Description:
Personal Assistance Services agencies are increasingly supporting clients with dementia and cognitive changes that create higher risk in the home. This program helps administrators recognize dementia-related behaviors, falls, wandering, safety concerns, and changing care needs that may require supervisory review, family communication, or coordination with a physician, home health agency, or hospice provider. You will receive practical guidance for caregiver reporting, documentation, escalation, staff safety, and maintaining appropriate PAS scope of practice when client needs become more complex.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.02.2028
Continuing Education for Social Workers
1.0 Contact Hr(s)
This program awards SW CE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Rosalind J Nelson-Gamblin, RJNG Health Care Consulting, LLC
About the Presenter(s): Rosalind J Nelson-Gamblin
Rosalind J. Nelson-Gamblin is a consultant for RJNG Health Care Consulting, LLC. Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care, supportive palliative care, assisted living, and day activity and health services industries. As a healthcare consultant, Rosalind is passionate about assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents, and patients. She continues to review state and federal regulations, develop and deliver education and training, and provide guidance to industry leaders. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization. She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
[4047] The High-Risk PAS Clients | Dementia, Behaviors, Falls, Elopement, Boundaries, & Staff Safety
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 4047
$30.00
Turning Everyday Interactions into Better Outcomes through Patient Centered Care
[4046] Turning Everyday Interactions into Better Outcomes through Patient Centered Care
This program explores what patients consistently value, including key aspects of the illness experience that are often overlooked, and how establishing common ground strengthens trust and engagement.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd, 2026
Program Description:
Patient-centered care goes beyond policies and checklists—it centers on whether patients feel heard, respected, and meaningfully involved in their care. This program explores what patients consistently value, including key aspects of the illness experience that are often overlooked, and how establishing common ground strengthens trust and engagement. Through practical, real-world examples, you will see how small, intentional shifts in communication can lead to improved care plan adherence, reduced readmissions, and better overall outcomes.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.02.2028
Continuing Education for Social Workers
1.0 Contact Hr(s)
This program awards SW CE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Candyce Slusher, Slusher Consulting
About the Presenter(s): Candyce Slusher
Candyce Slusher has spent more than 30 years in healthcare—as a nurse, an agency owner who built and sold two home care agencies, and today, as the consultant Texas agency owners call when compliance gets overwhelming.
She’s helped hundreds of agencies build stronger systems, prepare for surveys, and turn complicated regulations into practical operations—because compliance isn’t just about checking boxes. It’s about building a stronger agency that delivers exceptional care.
[4046] Turning Everyday Interactions into Better Outcomes through Patient Centered Care
- Speaker
- Slusher, Candyce
- Model
- 4046
$30.00
Bridging Gaps Between Hospice Billing & Compliance
[4045] Bridging Gaps Between Hospice Billing & Compliance
Gain practical insights into audit lessons learned, common documentation risks, and strategies for implementing ongoing compliance assessments to strengthen revenue cycle performance and reduce organizational risk.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 3rd, 2026
Program Description:
Hospice providers continue to face intense compliance scrutiny, with audits and oversight initiatives significantly impacting billing, revenue cycle operations, and cash flow. This program examines the latest developments in hospice compliance, including TPE, PPEO, SMRC, UPICs, SSVI implications, and PEPPER reporting updates. You will gain practical insights into audit lessons learned, common documentation risks, and strategies for implementing ongoing compliance assessments to strengthen revenue cycle performance and reduce organizational risk.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.03.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
M. Aaron Little, CPA, Forvis Mazars and Chris Gallarneau, MAC Legacy
About the Presenter(s): M. Aaron Little
A leading national home care and hospice consultant, Aaron is a CPA with over 25 years of experience with Forvis Mazars. He routinely performs general financial and operational consulting services for home care and hospice organizations, including operations and compliance assessments, benchmarking, and Medicare cost report preparation. He also oversees the operations of Forvis Mazars’ revenue cycle services, which manages the revenue cycle operations for home health and hospice organizations throughout the nation. He also serves on the Palmetto GBA 16-State Coalition and Provider Outreach and Education Advisory Group.
About the Presenter(s): Chris Gallarneau
Chris Gallarneau is a Senior Education Consultant at MAC Legacy, specializing in hospice education, healthcare operations, sales and marketing, and leadership development. As a certified ACHC and CHAP Consultant for Home Health and Hospice, Chris brings over 18 years of diverse leadership experience in the hospice industry. He is also a dedicated member of The National Alliance for Care at Home (The Alliance), member of Home Health and Hospice Financial Managers Association (HHFMA), and serves on the Texas New Mexico Hospice and Palliative Care Organization (TNMHPO) and Texas Association of Home Health and Hospice (TAHC&H) Membership Committees.
Chris is passionate about enhancing patient care models and boosting employee satisfaction. He frequently speaks at healthcare and business conferences, sharing insights and inspiring others in the field.
[4045] Bridging Gaps Between Hospice Billing & Compliance
- Speaker
- Gallarneau,Chris + Little,Aaron
- Model
- 4045
$30.00
Defensible Documentation | Hospice Leader's Playbook to Eligibility, Compliance, Audit Survival
[4044] Defensible Documentation | A Hospice Leader's Playbook to Eligibility, Compliance, and Audit Survival
Defensible documentation is no longer optional — it is a leadership imperative!
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 3rd, 2026
Program Description:
With federal enforcement at a historic high and hundreds of hospices already facing revocation or suspension, this program gives clinical leaders the operational playbook they need to build a culture of documentation accountability that protects patients, staff, and the organization. Defensible documentation is no longer optional — it is a leadership imperative. You will gain a practical framework for identifying documentation risk before auditors do, a clear understanding of how LCD criteria must show up in clinical records, and specific strategies for aligning their interdisciplinary team around defensible, consistent eligibility documentation.
HCSSA Topic(s) Addressed:
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.03.2028
Continuing Education for Social Workers
1.0 Contact Hr(s)
This program awards SW CE until 09.03.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Natalie Venable OT, COS-C, CLHP, CHS-C, AFC-CP, Founder, Home Health & Hospice Consultant, Thrive Healthcare Solutions, LLC
About the Presenter(s): Natalie Venable
Natalie Venable is the CEO and Founder of Thrive Healthcare Solutions, a home health and hospice consulting firm based in New Braunfels, Texas. With a clinical background in occupational therapy and executive experience directing clinical excellence across national organizations, she brings a rare combination of frontline documentation expertise and systems-level risk analysis.
Natalie holds certifications in COS-C, CHS-C, AFC- CP. She is a CHAP Certified Consultant and Certified Lean Healthcare Provider. She has contributed courses to Medbridge, partnered with CHAP for workshops, and consults actively on HOPE education, defensible documentation, federal audit response, survey readiness and QAPI program development. Her consulting work provides direct access to the real-time compliance and reimbursement patterns that form the foundation of this session.
[4044] Defensible Documentation | A Hospice Leader's Playbook to Eligibility, Compliance, and Audit Survival
- Speaker
- Venable, Natalie
- Model
- 4044
$30.00
Hospice Eligibility & Prognosis | Getting It Right from Day One
[4043] Hospice Eligibility & Prognosis | Getting It Right from Day One
This program provides a clinical compliance roadmap for defensible eligibility determination, prognosis documentation, and LCD alignment across high risk diagnoses such as cancer, dementia, heart failure, COPD, and debility/FTT.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd, 2026
Program Description:
Medicare spends $27.5 billion a year on hospice care -- and federal auditors are scrutinizing every claim. With the OIG elevating hospice eligibility as a top oversight priority and ZPIC/RAC reviews intensifying in Texas, agencies cannot afford inconsistent or informal eligibility decisions. Errors now carry real consequences: recoupments, payment suspension, loss of Medicare certification, and reputational damage.
This program provides a clinical compliance roadmap for defensible eligibility determination, prognosis documentation, and LCD alignment across high risk diagnoses such as cancer, dementia, heart failure, COPD, and debility/FTT. You will learn what auditors look for, where documentation breaks down, and how to build internal safeguards that protect patients and the agency. It also covers the October 2025 rollout of the HOPE tool, which raises expectations for structured documentation and prognosis substantiation. Eligibility integrity isn’t paperwork — it’s a patient safety and agency survival issue!
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Colleen Woods, MSNEd, RN, Chief Consulting Officer, Lead Educator, JCC Texas
About the Presenter(s): Colleen Woods
Colleen Woods, MSNEd, RN, is a Senior Consultant and Lead Educator with JCC Consulting in North Texas. She has worked in home health and hospice since 1996, serving in roles including field nurse, case manager, educator, QA manager, Director of Nursing, and Administrator. Since joining JCC Consulting in 2011, she has led the firm’s educational department as its primary nurse planner and presenter.
Colleen regularly speaks on topics related to home care and hospice operations, compliance, and staff training. She focuses on helping agency leaders implement practical changes that support high-quality care and meet regulatory requirements.
She earned her Master of Science in Nursing Education from Texas Woman’s University and her Bachelor of Science in Nursing from the University of Texas at Arlington.
[4043] Hospice Eligibility & Prognosis | Getting It Right from Day One
- Speaker
- Woods, Colleen
- Model
- 4043
$30.00
SSVI | The Impact of the Data
[4042] SSVI | The Impact of the Data
Constant changes to hospice are occurring and you do not want to be left in the dark!
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd , 2026
Program Description:
CMS has released the Service & Spending Variation Index (SSVI) data with the Hospice Proposed Rule for 2027 and this data can be very misleading and very impactful to hospices. This program provides specific elements that are used in the data. It outlines the two parts of the overall score - Non-Hospice Spending & Utilization. It will analyze each component and discuss best practices for avoiding points in the calculation. Constant changes to hospice are occurring and you do not want to be left in the dark!
HCSSA Topic(s) Addressed:
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.02.2028
Continuing Education for Social Workers
1.0 Contact Hr(s)
This program awards SW CE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 33 years in home care, has over 23 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving as Chair of the The Alliance/HHFMA Advisory Board and Work Group and is serving on the board of the Home Care Association of Florida and the Tennessee Association for Home Care. Melinda is also the author of the Home Health OASIS Guide to OASIS-E1 and Home Health Billing Answers, 2025.
[4042] SSVI | The Impact of the Data
- Speaker
- Gaboury, Melinda
- Model
- 4042
$30.00
When the Expert Becomes the Daughter | Leadership Lessons from a Family's Hospice Journey
[4041] When the Expert Becomes the Daughter | Leadership Lessons from a Family's Hospice Journey
This inspiring presentation reminds hospice leaders that compliance establishes the foundation, but compassion, anticipation, and presence are what transform excellent hospice care into an unforgettable legacy.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 2nd , 2026
Program Description:
For more than 20 years, Annette Lee has helped hospice organizations strengthen compliance, improve quality, and prepare for surveys. She worked for the Medicare Administrative Contractor for a decade in Medical Review and Education. But when her own father elected hospice, she experienced end-of-life care from an entirely different perspective—not as a consultant, but as a daughter. Through this deeply personal journey, attendees will discover how everyday leadership decisions shape the experiences families remember for a lifetime.
This program connects operational excellence, regulatory compliance, interdisciplinary teamwork, and compassionate care in a way that goes far beyond meeting the Conditions of Participation. You will leave with practical strategies to strengthen admissions, caregiver education, symptom management, interdisciplinary collaboration, anticipatory care planning, and organizational culture—all while creating meaningful experiences for patients and families.
This inspiring presentation reminds hospice leaders that compliance establishes the foundation, but compassion, anticipation, and presence are what transform excellent hospice care into an unforgettable legacy.
HCSSA Topic(s) Addressed:
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.02.2028
Continuing Education for Social Workers
1.0 Contact Hr(s)
This program awards SW CE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Annette Lee, RN, MS, HCS-D, COS-C, CEO and Founder, Provider Insights, Inc.
About the Presenter(s): Annette Lee
Annette is a registered nurse, with a Master’s in Health Care Administration, practicing since 1990. For over a decade she worked with the CMS Home Health and Hospice intermediary, Cahaba GBA and CGS, where she provided review of, and education on home health and hospice documentation. She worked as a specialist in the Medical Review, Appeals, and Provider Education departments, and assisted with cross-MAC quality assurance and training.
Annette then founded Provider Insights, Inc. providing consultative support and provider education regarding Medicare reimbursement issues and effective documentation strategies, assisting providers across the nation with Survey Preparation, ADRs and appeals. Today she continues to marry together her experience in the “real world” and the inside knowledge of Medicare to ensure providers can meet the requirements of CMS, and ensure compliant, efficient operations.
[4041] When the Expert Becomes the Daughter | Leadership Lessons from a Family's Hospice Journey
- Speaker
- Lee, Annette
- Model
- 4041
$30.00
How to Make Confident Decisions When Every Visit Counts
[4040] How to Make Confident Decisions When Every Visit Counts
This program explores the operational, clinical, and financial implications of the Patient-Driven Groupings Model (PDGM) in home health care.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 3rd, 2026
Program Description:
This program explores the operational, clinical, and financial implications of the Patient-Driven Groupings Model (PDGM) in home health care. You will learn how case-mix factors, LUPA thresholds, visit utilization, and performance metrics influence reimbursement and agency sustainability while maintaining patient-centered, compliant care.
HCSSA Topic(s) Addressed:
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.03.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Brian W. Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, CEO/Consultant, BC Healthcare Consulting, LLC
About the Presenter(s): Brian W. Lebanion
Brian W. Lebanion has more than 25 years of experience in the healthcare industry and provides consulting services
for all aspects of home health care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients and providers
survey/licensure coaching, clinical review and training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training.
[4040] How to Make Confident Decisions When Every Visit Counts
- Speaker
- Lebanion, Brian W
- Model
- 4040
$30.00
Rewiring Rehab for VBP Success
[4039] Rewiring Rehab for VBP Success
This progressive presentation outlines qualified and best practice Rehab approaches for VBP-level care with Case Study demos.
Presentation Info:
TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: September 3rd, 2026
Program Description:
The latest Home Health VBP regulations require elevated Rehab outcomes for success. HH Providers who haven't rewired their therapy programming will struggle to achieve these outcomes under the PDGM model. This progressive presentation outlines qualified and best practice Rehab approaches for VBP-level care with Case Study demos.
HCSSA Topic(s) Addressed:
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.03.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Arnie Cisneros, PT, Home Health Strategic Management
About the Presenter(s): Arnie Cisneros
Arnie Cisneros is the President of Home Health Strategic Management; he has 30+ years of experience as a Physical Therapist across the care continuum, and he serves as a Post-Acute Consultant for multiple Health Systems and HH Providers. He is renowned for his adaptation of traditional Healthcare operations to address ongoing CMS reforms.
[4039] Rewiring Rehab for VBP Success
- Speaker
- Cisneros, Arnie
- Model
- 4039
$30.00
