Advancing Care at Home with AI | Practical Use Cases and Leadership Priorities

Program Description:

AI is quickly moving from concept to reality in home health and hospice—but many leaders are still asking: where does it actually create value now, and how do we implement it responsibly? This program cuts through the noise with real-world examples of how AI and digital solutions are being used to strengthen staffing models, streamline workflows, and reduce administrative burden in care-at-home organizations. Just as importantly, it addresses the leadership and governance considerations required to implement these tools safely, effectively, and in alignment with regulatory expectations.

You will gain practical insight into how organizations are balancing innovation with risk management—covering areas such as scheduling optimization, documentation support, workflow automation, and AI governance frameworks. The presentation highlights what works, what doesn’t, and how to take meaningful, low-risk first steps. Designed for executives and operational leaders, this presentation focuses on actionable strategies that improve efficiency, support workforce capacity, and position organizations for the future of care delivery.

HCSSA Topic(s) Addressed:

• §558.260[a][2]development and interpretation of agency policies
• §558.260[a][3] basic principles of management in a licensed health-related setting
• §558.260[a][6]risk assessment and management

Education-Training Credits:

• TX HCSSA Administrator/Alternate Continuing Education
  • 1.0 Clock Hr(s)

About the Presenter(s): Kevin Hyde

Kevin Hyde is a Senior Manager in Wipfli’s Cybersecurity and Technology Management practice, where he advises organizations on cybersecurity, technology risk, regulatory readiness, and responsible AI governance. With more than two decades of leadership experience across the Marine Corps, the Intelligence Community, U.S. Cyber Command, and private-sector cybersecurity roles, Kevin brings a strategic, mission-driven perspective to the risks healthcare and senior living leaders face as artificial intelligence becomes embedded in operations, care delivery, administration, and decision-making.

Based in Greater Philadelphia, Kevin works directly with executive teams and boards to assess risk, strengthen resilience, and build governance frameworks that support confident decision-making in highly regulated environments. His perspective helps leaders understand not only the promise of AI, but also the risks it can introduce across privacy, security, bias, vendor oversight, workforce enablement, clinical and operational workflows, and resident or patient trust. Kevin has also been featured on major news outlets including CNN, Fox News, NBC, CBS, Al Jazeera, and in multiple business publications for his expertise in cybersecurity and risk.

About the Presenter(s): Tiffany Karlin

Tiffany Karlin has over 10 years of experience in the healthcare industry and brings a wealth of expertise in Medicare and Medicaid reimbursement systems, operational needs and structures of post-acute providers, and healthcare reform client impact. She spends her time researching new laws impacting the healthcare industry and supporting policy affecting the industry and is an active leader within the healthcare associations she serves.