[4046] Turning Everyday Interactions into Better Outcomes through Patient Centered Care
This program explores what patients consistently value, including key aspects of the illness experience that are often overlooked, and how establishing common ground strengthens trust and engagement.
Presentation Info:
- TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
- Presentation Date: September 2nd, 2026
Program Description:
Patient-centered care goes beyond policies and checklists—it centers on whether patients feel heard, respected, and meaningfully involved in their care. This program explores what patients consistently value, including key aspects of the illness experience that are often overlooked, and how establishing common ground strengthens trust and engagement. Through practical, real-world examples, you will see how small, intentional shifts in communication can lead to improved care plan adherence, reduced readmissions, and better overall outcomes.
HCSSA Topic(s) Addressed:
- §558.259[d][4] agency responsibilities
- §558.260[a][3] basic principles of management in a licensed health-related setting
- §558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
- TX HCSSA Administrator/Alternate Continuing Education
- Continuing Education for Nurses
- 1.0 Contact Hr(s)
- This program awards CNE until 09.02.2028
- Continuing Education for Social Workers
- 1.0 Contact Hr(s)
- This program awards SW CE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Candyce Slusher, Slusher Consulting
About the Presenter(s): Candyce Slusher
Candyce Slusher has spent more than 30 years in healthcare—as a nurse, an agency owner who built and sold two home care agencies, and today, as the consultant Texas agency owners call when compliance gets overwhelming.
She’s helped hundreds of agencies build stronger systems, prepare for surveys, and turn complicated regulations into practical operations—because compliance isn’t just about checking boxes. It’s about building a stronger agency that delivers exceptional care.
[4046] Turning Everyday Interactions into Better Outcomes through Patient Centered Care
