[4041] When the Expert Becomes the Daughter | Leadership Lessons from a Family's Hospice Journey
This inspiring presentation reminds hospice leaders that compliance establishes the foundation, but compassion, anticipation, and presence are what transform excellent hospice care into an unforgettable legacy.
Presentation Info:
- TAHC&H Event | 57th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
- Presentation Date: September 2nd , 2026
Program Description:
For more than 20 years, Annette Lee has helped hospice organizations strengthen compliance, improve quality, and prepare for surveys. She worked for the Medicare Administrative Contractor for a decade in Medical Review and Education. But when her own father elected hospice, she experienced end-of-life care from an entirely different perspective—not as a consultant, but as a daughter. Through this deeply personal journey, attendees will discover how everyday leadership decisions shape the experiences families remember for a lifetime.
This program connects operational excellence, regulatory compliance, interdisciplinary teamwork, and compassionate care in a way that goes far beyond meeting the Conditions of Participation. You will leave with practical strategies to strengthen admissions, caregiver education, symptom management, interdisciplinary collaboration, anticipatory care planning, and organizational culture—all while creating meaningful experiences for patients and families.
This inspiring presentation reminds hospice leaders that compliance establishes the foundation, but compassion, anticipation, and presence are what transform excellent hospice care into an unforgettable legacy.
HCSSA Topic(s) Addressed:
- §558.260[a][3] basic principles of management in a licensed health-related setting
- §558.260[a][6]risk assessment and management
- §558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
- TX HCSSA Administrator/Alternate Continuing Education
- Continuing Education for Nurses
- 1.0 Contact Hr(s)
- This program awards CNE until 09.02.2028
- Continuing Education for Social Workers
- 1.0 Contact Hr(s)
- This program awards SW CE until 09.02.2028
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Annette Lee, RN, MS, HCS-D, COS-C, CEO and Founder, Provider Insights, Inc.
About the Presenter(s): Annette Lee
Annette is a registered nurse, with a Master’s in Health Care Administration, practicing since 1990. For over a decade she worked with the CMS Home Health and Hospice intermediary, Cahaba GBA and CGS, where she provided review of, and education on home health and hospice documentation. She worked as a specialist in the Medical Review, Appeals, and Provider Education departments, and assisted with cross-MAC quality assurance and training.
Annette then founded Provider Insights, Inc. providing consultative support and provider education regarding Medicare reimbursement issues and effective documentation strategies, assisting providers across the nation with Survey Preparation, ADRs and appeals. Today she continues to marry together her experience in the “real world” and the inside knowledge of Medicare to ensure providers can meet the requirements of CMS, and ensure compliant, efficient operations.
[4041] When the Expert Becomes the Daughter | Leadership Lessons from a Family's Hospice Journey
