Advanced Concepts in Quality | Enhancing the Quality Culture of Your Organization

Program Description:

This presentation provides a guide to developing a sustainable culture of quality. Participants will discover moving beyond mere compliance to a state where excellence is a shared value and a natural part of everyone's day to day. We will explore the critical elements of a strong quality culture, including bought-in leadership, transparent communication, and continuous improvement. Through practical hands-on exercises, attendees will gain actionable insights for assessing their current culture and creating a strategic action plan. This workshop is designed for leaders, managers, and quality professionals who are ready to transform their organization and build a sustainable advantage through quality.

HCSSA Topic(s) Addressed:

• §558.259[d][4] agency responsibilities
• §558.260[a][3] basic principles of management in a licensed health-related setting

Education-Training Credits:

• TX HCSSA Administrator/Alternate Continuing Education
  • 1.5 Clock Hr(s)

About the Presenter(s): Melinda A. Gaboury

Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.