Program Description:
This three-part series is designed to help Personal Assistance Services [PAS] agencies strengthen everyday compliance, improve communication with clients and families, and support safe, confident service delivery across allowable care settings. Each one-hour session focuses on practical issues PAS leaders and staff face in daily operations, including survey readiness, family dynamics, boundaries, documentation, and health maintenance activities.
Part 1: Survey Ready | One Hour
This session focuses on the everyday practices that help PAS agencies stay survey ready before a surveyor ever arrives. Participants will review key compliance habits related to documentation, service delivery, staff expectations, client records, and operational readiness. The session will emphasize how consistent processes, clear communication, and proactive oversight support quality care and reduce survey risk. Here are three Takeaways:
- Identify everyday practices that support ongoing PAS survey readiness.
- Recognize common documentation and operational issues that may create survey risk.
- Apply practical strategies to strengthen staff accountability, client record accuracy, and compliance confidence.
Part 2: Navigating Family Dynamics | One Hour
This session explores how family dynamics can affect PAS service delivery, communication, boundaries, complaints, and agency risk. Participants will learn strategies for managing challenging conversations, clarifying roles, maintaining professional boundaries, and supporting client-centered services when family members or other involved parties have differing expectations. Emphasis will be placed on communication tools that protect the client, the attendant, and the agency. Here are three Takeaways:
- Recognize common family dynamics that can impact PAS service delivery and agency operations.
- Use communication and boundary-setting strategies to reduce conflict and confusion.
- Identify when family concerns should be documented, escalated, or addressed through agency leadership.
Part 3: Health Maintenance Activities | One Hour
This session provides an overview of health maintenance activities in PAS, with attention to role clarity, safe support, documentation, and agency responsibilities. Participants will discuss how agencies can support appropriate service delivery while maintaining compliance with applicable expectations, care plans, staff competency, and supervision requirements. The session will focus on practical safeguards that promote client safety and staff confidence. Here are three Takeaways:
- Describe the importance of role clarity when PAS staff assist with health maintenance activities.
- Identify documentation, competency, and supervision practices that support safe service delivery.
- Recognize situations that may require clarification, escalation, or additional agency oversight.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Rosalind Nelson-Gamblin, Independent Healthcare Consultant, Former Senior Policy Specialist at HHSC
About the Presenter(s):
Rosalind Nelson-Gamblin recently retired from a 33-year career in state government at the Texas Health and Human Services Commission,
where she was a senior policy specialist for regulation of the home health, hospice, and personal assistance services industry including supportive palliative care, assisted living, and day activity
and health services. In her state career, she analyzed state and federal legislation for impact to providers and consumers, promulgated and interpreted state regulations, developed and delivered
continuing education and training to providers and surveyors, and provided regulatory guidance to both industry representatives and leaders and state of Texas surveyors and investigators.
Rosalind is also a subject matter expert for federal standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed
in the regulations for the settings where home care is delivered including nursing facilities, assisted living facilities, intermediate care facilities for individuals with developmental disabilities,
and independent living settings.
Rosalind has been a public speaker for home care and hospice since 2000; and she is now an independent healthcare consultant.
[4063W] PAS Practice Essentials: Building Compliance, Communication & Care Confidence [3 Part Series]
