Medicare Quality Outcomes: How to Catch Up with HH-CAHPS

[3437] Medicare Quality Outcomes: How to Catch Up with HH-CAHPS
Are you getting the most out of your patient satisfaction scores?

Presentation Info:

• TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
• Presentation Date | September 1, 2020

Education-Training Credits:

• TX HCSSA Administrator/Alternate Continuing Education
• 1.5 Clock Hr(s)

HCSSA Topic(s) Addressed:

• §558.259[d][4]agency responsibilities
• §558.260[a][3]basic principles of management in a licensed health-related setting
• §558.260[a][10]marketing

Program Description: HH-CAHPS surveys have been on hold for months due to the COVID 19 chaos. Do you understand what that may mean to your agency and the impact it may have? The CAHPS survey requirement has been in place for some time, and publicly reported since 2012. Ensure that data is meaningful and useful, and that you are getting the most out of your patient satisfaction scores and how you are in control of your customer satisfaction and outcomes.

TAHC&H Faculty/Presenter(s): Colleen Bryan, Senior Consultant and Lead Educator, JCC Consulting

About the Presenter(s):
Colleen Bryan has worked in the home care industry since 1996, holding various positions in both home health & hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and lead educator with JCC Consulting, and services home health and hospice agencies in Texas. Colleen enjoys helping agency leaders navigate the constant changes and challenges in the current home health and hospice industries. She enjoys assisting in the incorporation of meaningful and impactful changes into their agency’s operations – both administrative and clinical, in order to provide high quality care that is both sustainable while maintaining regulatory requirements and promoting excellent patient care.

[3437] Medicare Quality Outcomes: How to Catch Up with HH-CAHPS