[4029W] Hospice Bites | HOPE and Beyond | Embracing the Future of Hospice Quality
Breaks down the essential requirements of HOPE and will share early lessons.
Presentation Info:
- TAHC&H Event | Monthly Member Webinars | Online On-Demand Access
- Presentation Date: October 21, 2025
Program Description:
A new chapter of hospice quality reporting has begun. With the transition from HIS to the Hospice Outcomes and Patient Evaluation (HOPE)
tool on October 1, providers are entering an era that demands not just compliance but clarity, strategy, and forward thinking.
This webinar breaks down the essential requirements of HOPE and will share early lessons from its first weeks in action.
It explores key updates shaping the Hospice Quality Reporting Program (HQRP), including the evolving role of the Hospice Care Index (HCI) and important changes to Hospice CAHPS.
Designed for clinical leaders, quality and compliance managers, and administrators, this session will equip participants with the knowledge and
strategies needed to guide their teams, strengthen organizational performance, and deliver exceptional patient-centered care in the next chapter of hospice quality. Learning Objectives:
- Describe the essential requirements of the HOPE tool and discuss key lessons, early implementation insights, and common challenges identified during the first weeks of use.
- Explain the evolving role of the Hospice Care Index (HCI) and analyze its impact on quality measurement, performance outcomes, and benchmarking strategies.
- Summarize the latest updates to Hospice CAHPS, including the integration of web-based survey options and modifications to question design.
- Identify practical strategies to equip teams to maintain regulatory compliance, enhance organizational performance, and advance care quality under the new HQRP requirements.
HCSSA Topic(s) Addressed:
- §558.259[c][2]information on the state and federal laws applicable to an agency
- §558.259[d][4] agency responsibilities
- §558.260[a][3] basic principles of management in a licensed health-related setting
- §558.260[a][5]quality improvement
- §558.260[a][6]risk assessment and management
Education-Training Credits:
- TX HCSSA Administrator/Alternate Continuing Education
- Continuing Education for Nurses
- 1.25 Contact Hr(s)
- This program awards CNE until 10.21.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Chris Gallarneau, Senior Education Consultant, MAC Legacy and Nanette Minton, RN, HCS-D, HCS-H, HCS-O, Senior Clinical Coding Manager, MAC Legacy
About the Presenter(s): Chris Gallarneau
Chris Gallarneau is a Senior Education Consultant at MAC Legacy, specializing in hospice education, healthcare operations, sales and
marketing, and leadership development. As a certified ACHC and CHAP Consultant for Home Health and Hospice, Chris brings over 18 years of
diverse leadership experience in the hospice industry. He is also a dedicated member of The National Alliance for Care at Home (The Alliance),
member of Home Health and Hospice Financial Managers Association (HHFMA), and serves on the Texas New Mexico Hospice and Palliative Care Organization (TNMHPO)
and Texas Association of Home Health and Hospice (TAHC&H) Membership Committees. Chris is passionate about enhancing patient care models and boosting employee satisfaction.
He frequently speaks at healthcare and business conferences, sharing insights and inspiring others in the field.
About the Presenter(s): Nanette Minton
Serving in a leadership capacity for over 20 years, Nanette has held a variety of roles in the home care and hospice industry including
clinical, administrative, consulting, education, and agency startup & development. She currently holds the position of Senior Clinical
Coding Manager for MAC Legacy. Nanette provides day to day coding and quality support to the home care and hospice agencies receiving
coding services. She also serves as a consultant for quality and regulatory issues that arise due to the complex and integrated nature of coding.
Nanette is proud to serve on the Association of Home Care Coding & Compliance (AHCC) BMSC Board as well as an Exam Committee Member. Being part of a coding
expert panel allows her to stay current on coding trends, regulations and ever changing guidelines. Nanette’s experience in the industry gives her a
unique perspective and allows her to provide coding and audit knowledge firsthand to clients.
[4029W] Hospice Bites | HOPE and Beyond | Embracing the Future of Hospice Quality
