Leading with Culture and Clarity in a Diverse Workforce

Program Description:

Leading a service-driven organization is challenging—especially in today’s dynamic and increasingly diverse workforce. In the ever-evolving landscape of healthcare, leaders must not only deliver exceptional service but also foster a culture where all employees feel valued, supported, and aligned with the agency’s mission. As a leader, how are you shaping a positive, inclusive culture that supports long-term success? How do you approach conflict resolution when diverse perspectives, generational differences, and communication styles intersect? This session explores the critical components of cultivating a positive organizational culture and effectively managing conflict in a multi-generational, diverse workplace.

HCSSA Topic(s) Addressed:

• §558.259[d][4] agency responsibilities
• §558.260[a][3] basic principles of management in a licensed health-related setting
• §558.260[a][8]skills for working with clients, families, and other professional service providers

Education-Training Credits:

• TX HCSSA Administrator/Alternate Continuing Education
  • 1.0 Clock Hr(s)

About the Presenter(s): Alicia Marr

Alicia Marr, RN, BSN serves as the CEO of Excelin Health, bringing over two decades of experience in post-acute care to her role. Assuming leadership to her role in 2019, Alicia has steered Excelin Health to the forefront of the health care industry. Her extensive background includes leadership roles in various settings, including privately owned, private equity-backed, and publicly traded companies, with a specialization in home health, hospice and private duty services.

Under Alicia’s guidance, Excelin Health operates 22 care delivery sites across California, Texas and Louisiana, ensuring high- quality care for patients in need. With a strategic focus on innovation and operational scalability, Alicia continues to drive excellence in patient care, cementing Excelin Health’s position as a health care leader.