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Emergency Preparedness: Developing a “Plan That Will Stand”

Emergency Preparedness: Developing a “Plan That Will Stand” Summary: How to develop and implement an effective emergency preparedness plan. HCSSA Topic(s) Addressed: §558.259[d][6]emergency preparedness planning and implementation Faculty: Jones, Patricia Program Description: Come fire, flood, wind or snow…develop an emergency plan that both meets regulatory requirements AND serves as a valuable tool when a disaster actually strikes. This program includes how to: Discuss regulations related to emergency preparedness Discuss the designation of an agency disaster coordinator Explain how to conduct a hazard vulnerability analysis (HVA) Evaluate results of HVA to develop Emergency Preparedness plan Discuss how to test and revise plan A demonstration of a process for conducting an after action review and the improvements that can be made as you learn is also included. Emphasis will be on developing long term relationships with your communities’ other emergency response agencies and local emergency management officials. Program Objectives: Upon completion of this program, the viewer will be able to: Understand the background for the development of the expanded Emergency Preparedness rules Follow the steps outlined in TAC 97.256 and 97.301 to develop a plan that works for you and your patients About the Presenter: Presented by Patricia R. Jones, RN, BA, CHCE, Director of Community Based Care, Memorial Health System of East Texas. Patricia Jones has over 28 years experience in home care as staff nurse, field supervisor, branch manager and agency administrator. She has served on a variety of community Boards who were involved in an area disaster plan. She is Clinical Coordinator for the special needs shelter for the city of Lufkin operating during Hurricane Lilly & Rita and the shelter nurses station for evacuees from the New Orleans Superdome. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259[d][6]emergency preparedness planning and implementation [1581] Emergency Preparedness: Developing a “Plan That Will Stand”

Speaker: Jones, Patricia
Model: 1581

$30.00

Financial Reporting Overview

Financial Reporting Overview Summary:Overview of the basic financial records of an agency. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Peterson Program Description: In this program you will learn how to read financial statements, the significant aspects and relationships of the balance sheet, the statement of income and accrual versus cash basis accounting. Also included is a discussion on the bank account, accounts receivable, start up costs, liability accounts and revenue recognition. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss the significance of your financial statements Discuss how to read a financial statement and balance sheet Examine the statement of income and accrual versus cash basis accounting Define the basic business transactions recorded in your accounting system About the Presenter: Presented by John Peterson, CPA, MBA, President, Peterson & Peterson, PC. John Peterson is President of Peterson & Peterson, P.C. He is a Texas licensed Certified Public Accountant and has a Masters of Business Administration degree from the University of Nebraska. He is a member of the Texas Society of Certified Public Accountants, the American Institute of Certified Public Accountants and Beta Gamma Sigma, the national honorary business scholastic society. John developed tax, accounting, cost reporting, audit representation and management services practice to small and medium sized businesses. He also developed the health industry market niche including home health agencies, hospice agencies, comprehensive outpatient rehab facilities, skilled nursing facilities and Texas Home & Community Based Services agencies. His firm’s current client list totals over 800 and covers businesses throughout Texas, California, Georgia, Hawaii, Illinois, Kansas, Michigan, and New York. He has created and provided health industry workshops to home health executives and made presentations to the health industry association conferences. John also represents the State of Texas on the 16 State Coalition Group that meets regularly with Palmetto officials to discuss current health industry practices and problems. He is a past member of the Board of Directors and Audit Committee of MetroCorps Bancshares, Inc., a publicly traded bank holding company with banks in Texas and California. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate [1582] Financial Reporting Overview

Speaker: Peterson, John
Model: 1582

$30.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of PAS Provider

[PKG_PH2A] Initial 16HR [Phase Two] Training for Administrators & Alternates of Personal Assistance Services Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for PAS Providers. [Revised 5/24/2023] Summary: This specially-priced curriculum was created by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a personal assistance services (PAS) provider type. Curriculum Description: The curriculum includes fourteen (14) programs selected by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers $40.00 in savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for PAS provider types. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Personal Assistance Services Providers
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 3709] §558.259[d][2]legal issues regarding advance directives [Program 468, 3706] §558.259[d][3]client rights, including the right to confidentiality [Program 468, 3712] §558.259[d][4]agency responsibilities [Programs 1582, 3718, 3751, 3752, 3754, 3755] §558.259[d][5]complaint investigation and resolution [Program 468, 3712] §558.259[d][6]emergency preparedness planning and implementation [Program 3710, 3753] §558.259[d][7]abuse, neglect, and exploitation [Program 468,3713] §558.259[d][8]infection control [Program 468,3711] Education-Training Credits: TX HCSSA Administrator/Alternate 16.00 Clock Hr(s) Total Continuing Education for Nurses 14.25 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements Program Details [1582] Financial Reporting Overview Program Details [3706] Advanced Concepts in Risk Management: Advance Directives – What Providers Need to Know Program Details [3709] Fraud, Waste & Abuse- Recent Developments and Compliance Tips Program Details [3710] Emergency Preparedness Program Details [3711] Infection Control Program Details [3712] Complaint Investigation and Resolution Program Details [3713] Abuse, Neglect and Exploitation Program Details [3718] Marketing, Recruitment, and Retention Program Details [3751] Preventing Common Citations: What to Expect During a PAS Survey or Investigation Program Details [3752] QAPI for PAS Agencies Program Details [3753] Emergency Preparedness: Every PAS Provider Should Have a Plan Program Details [3754] PAS Reporting Requirements Program Details [3455] Preparing Your PAS Personnel Files for a Successful Survey Program Details [PKG_PH2A] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Personal Assistance Services Providers

Speaker: Varies by Program
Model: PKG_PH2A

$440.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of Hospice Svcs Provider

[PKG_PH2B] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Hospice Services Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for Hospice Providers. [Revised 4/15/2021] Summary: This specially-priced curriculum was created by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a hospice provider type. Curriculum Description: The curriculum includes fourteen (14) programs selected by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers $62.50 in savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for hospice provider types. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Hospice
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 3458] §558.259[d][2]legal issues regarding advance directives [Program 468] §558.259[d][3]client rights, including the right to confidentiality [Program 468] §558.259[d][4]agency responsibilities [Programs 672, 674, 1582, 2662, 3117, 3140, 3144, 3147, 3365] §558.259[d][5]complaint investigation and resolution [Program 468] §558.259[d][6]emergency preparedness planning and implementation [Program 1581] §558.259[d][7]abuse, neglect, and exploitation [Program 468,3572] §558.259[d][8]infection control [Program 468,3573] §558.259[d][9]nutrition [Program 772] Education-Training Credits: TX HCSSA Administrator/Alternate 16.0 Clock Hr(s) Continuing Education for Nurses 5.5 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements Program Details [672] Survey Strategies and Plans of Correction Program Details [772] Nutrition at End-of-Life Program Details [1351] Enterprise Risk Management for Home Care & Hospice Program Details [1581] Emergency Preparedness: Developing a “Plan That Will Stand" Program Details [2170] Hospice Clinical Documentation: Painting the Picture for Payment Program Details [2662] Achieving Efficiencies in Back Office Staffing & Structure Program Details [3117] Ensure Appropriate Setting Selection by Working with Hospital Discharge Planners Program Details [3122] HIPAA Compliance for Hospice Agencies Program Details [3140] Advanced Concepts in Employment Law: Doing the Labor and Employment Compliance Dance Program Details [3365] Creating a QAPI Culture of Leadership in Hospice Program Details [3458] Fraud, Waste and Abuse Program Details [3572] Abuse, Neglect and Exploitation: Agency Investigations Program Details [3573] Infection Control Program Details [PKG_PH2B] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Hospice Services Providers

Speaker: Varies by Program
Model: PKG_PH2B

$440.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of Licensed HH Provider

[PKG_PH2C] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Licensed HH Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for Licensed HH Providers [Revised 4/145/2021] Summary: This specially-priced curriculum was created by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a licensed home health provider type. Curriculum Description: The curriculum includes thirteen (13) programs selected by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers a $40 savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for licensed home health provider types. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Licensed HH Svcs Providers
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 458] §558.259[d][2]legal issues regarding advance directives [Program 468] §558.259[d][3]client rights, including the right to confidentiality [Program 468] §558.259[d][4]agency responsibilities [Programs 672, 674, 1582, 2662, 3113, 3117, 3140, 3144, 3147] §558.259[d][5]complaint investigation and resolution [Program 468] §558.259[d][6]emergency preparedness planning and implementation [Program 1581] §558.259[d][7]abuse, neglect, and exploitation [Program 468,3572] §558.259[d][8]infection control [Program 468,3573] Education-Training Credits: TX HCSSA Administrator/Alternate 16.0 Clock Hr(s) Continuing Education for Nurses 4.0 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements Program Details [672] Survey Strategies and Plans of Correction Program Details [1581] Emergency Preparedness: Developing a “Plan That Will Stand" Program Details [1582] Financial Reporting Overview Program Details [2662] Achieving Efficiencies in Back Office Staffing & Structure Program Details [3113] Creating an Effective Quality Assurance Performance Improvement (QAPI) Program Program Details [3117] Ensure Appropriate Setting Selection by Working with Hospital Discharge Planners Program Details [3140] Advanced Concepts in Employment Law: Doing the Labor and Employment Compliance Dance Program Details [3144] Innovating Change: Recent Changes & Recommendations for Nursing Peer Review Compliance Program Details [3147] Business Continuity and Data Protection Program Details [3458] Fraud, Waste and Abuse Program Details [3572] Abuse, Neglect and Exploitation: Agency Investigations Program Details [3573] Infection Control Program Details [PKG_PH2C] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Licensed HH Providers

Speaker: Varies by Program
Model: PKG_PH2C

$440.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of Medicare CHHA Provider

[PKG_PH2D] Initial 16HR [Phase Two] Training for Administrators & Alternates of Medicare CHHA Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for Licensed & Certified Providers | [Revised 12/26/2023] Summary: This specially-priced curriculum was created by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a licensed and certified (i.e. Medicare certified) home health provider type or those applying for Medicare certification. Curriculum Description: The curriculum includes fourteen (14) programs selected by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers a $40 savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for licensed and certified (i.e. Medicare certified) home health provider types or those applying for Medicare certification. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Licensed & Certified HH Svcs Providers
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 3709] §558.259[d][2]legal issues regarding advance directives [Program 468] §558.259[d][3]client rights, including the right to confidentiality [Program 468] §558.259[d][4]agency responsibilities [Programs 672, 1582, 2662, 3113, 3117, 3140, 3144] §558.259[d][5]complaint investigation and resolution [Program 468] §558.259[d][6]emergency preparedness planning and implementation [Program 1581,3135] §558.259[d][7]abuse, neglect, and exploitation [Program 468,3804] §558.259[d][8]infection control [Program 468,3806] §558.259[d][10]the Outcome and Assessment Information Set (OASIS) [Program 715] Education-Training Credits: TX HCSSA Administrator/Alternate 16.0 Clock Hr(s) Continuing Education for Nurses 4.0 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements Program Details [672] Survey Strategies and Plans of Correction Program Details [715] Orientation to Comprehensive Assessment, OASIS & Outcomes Program Details [1581] Emergency Preparedness: Developing a “Plan That Will Stand" Program Details [1582] Financial Reporting Overview Program Details [2662] Achieving Efficiencies in Back Office Staffing & Structure Program Details [3113] Creating an Effective Quality Assurance Performance Improvement (QAPI) Program Program Details [3117] Ensure Appropriate Setting Selection by Working with Hospital Discharge Planners Program Details [3135] Understanding & Applying the State & Federal Requirements for EP Program Details [3140] Advanced Concepts in Employment Law: Doing the Labor and Employment Compliance Dance Program Details [3144] Innovating Change: Recent Changes & Recommendations for Nursing Peer Review Compliance Program Details [3709] Fraud, Waste & Abuse - Recent Developments and Compliance Tips Program Details [3804] Abuse, Neglect and Exploitation Program Details [3806] Infection Control Updates Program Details [PKG_PH2D] Initial 16HR [Phase Two] Training for Administrators & Alternates of Medicare CHHA Providers

Speaker: Varies by Program
Model: PKG_PH2D

$440.00

Grow Your Business Texas Sized

[1614] Grow Your Business Texas Sized Subscription Type: Individual Faculty:Alch & Garrison Jo Alch, RN, DON and Founder of Acappella In Home Care and Administrator Jaime Garrison present key aspects that have taken Acappella In Home Care from a home based private pay business in 2006 to a nationally recognized franchised company in 2010. In this program you will learn to brand and diversify your business, network for referrals, monitor client care and staff performance, and provide exceptional care by putting the client first and supporting your caregivers. Presented by Jo Alch, RN, DON and Founder of Acappella In Home Care and Administrator Jaime Garrison, Acappella In Home Care. Education-Training Credits: 2.0 Hrs HCSSA Administrator/Alternate

Speaker: Alch, Jo & Garrison, Jaime
Model: 1614

$60.00

Face to Face: Lessons Learned

[PGM1800] Face to Face: Lessons Learned Subscription Type:Individual Faculty:Warfield The homecare community has been working tirelessly to understand the 2011 Final Regulations. The most bothersome of these new regulations has been the F2F requirements. This rule could have a drastic financial impact for agencies that accept new patients that were not seen by their primary care physician in the allotted time. The F2F requirements are not going away, so this program helps you understand this new regulation and the presenter discusses some of the numerous problems agencies have encountered since. Program Goal: To assist the viewer in recognizing the 2011 Final Regulations requiring patients to have a scheduled visit with their physician as a condition of home health agency’s reimbursement. About the Presenter: Jennifer Warfield, RN, BSN, HCS-D, COS-C is the Education Director for PPS Plus Software. As a homecare coding specialist, OASIS specialist and registered nurse with more than 30 years of experience, Jennifer is an informational ally for hundreds of home health agencies across the country. Well known as an ICD-9 coding and OASIS expert, she frequently conducts educational sessions and is a regular guest speaker at home care conferences throughout the country. Her expert knowledge plays an integral role in the development of Home Health Edition, PPS Plus Software’s market-leading OASIS analysis software. Education-Training Credits: 1.25 Hr(s) HCSSA Administrator/Alternate

Speaker: Warfield, Jennifer
Model: 1800

$37.50

I Want to Start a Hospice: How Does that Work?

[PGM1803] I Want to Start a Hospice: How Does that Work? Subscription Type:Individual Faculty: Swiger,Markland,Tieken,McMinn,Sharp If you are a home health agency and want to start a hospice this program is for you. There are two program segments; segment 1 is a presentation from three home health and hospice experts (McMinn, Markland and Tieken) who advise you on the best operational practices and provide lessons learned when an established home health agency decides to venture into hospice, including: staffing issues comprehensive assessments regulatory differences including QAPI convening the IDT/IDG and the hospice role in nursing facilities Segment 2 allows a panel of all five home health and hospice experts to further discuss and address a series of written audience questions on this topic. Program Goal: This program enables the viewer to understand regulatory and operational differences between home health and hospice in order to make an informed decision about adding hospice care to home health. About the Presenters: Holly Swiger Ph.D., M.P.H., R.N. is the Vice President of Public Affairs for VITAS Healthcare Corporation. She works closely with the hospice industry, legislators and regulators to provide education and support for the promotion of sufficient access and reimbursement for hospice services. She gained her hospice operations experience as the President/CEO of San Diego Hospice for 10 years prior to her current position with VITAS. Prior to hospice, Holly worked in home health. Dr. Swiger has previously served 8 years as the National Hospice & Palliative Care Organization’s Board of Directors. Holly is a member of the NHPCO’s Regulatory Committee, Managed Care Advisory Committee, CMS Regional Task Force and Chairs the Medicaid Task Force. Dr. Swiger also serves on the Public Policy Committee for the Hospice associations in Texas, California, Kansas and Missouri. Rebecca McMinn, BSN, RN, MBA brings twenty-five years of experience in the hospice field to the Texas based home health and hospice consulting firm, HealthCare ConsultLink. With over 35 years in nursing, the majority of her experience has been in the ICU setting and in hospice. Rebecca served on the Louisiana-Mississippi Hospice Organization’s Board, Board Member and Past President of Texas New Mexico Hospice Organization, and is a member of Texas Association for Home Care & Hospice’s Clinical Practice Committee. Mary Helen Tieken, RN, BSN is the Owner/Administrator of Nurses In Touch, Inc., a licensed and certified home health and hospice agency she established in 1990 in Floresville, Texas. She has been a registered nurse for 32 years with a background in Oncology, Neurology, and Urology, and has spent the last 27 years in home health and hospice. Susan Markland, RN, BSN is currently the Gulf Coast Regional Administrator for CHRISTUS VNA Homecare Services. Susan has 11 years experience in Hospice Administration and more recently has entered the Home Health and PAS arenas as well. She is a passionate advocate for quality patient care and a leader in demonstrating Home Care services can be profitable even with a not for profit organization. Susan serves on the Board of Directors at TAHC&H, is a member of the Education Committee and a member of the recently formed Hospice Committee. Having survived the teenage years of 6 daughters, she faces Health Care reform with calm, humor and a resolve to not become entrenched in the drama. With 34 years in patient care and 26 years home health and hospice nursing experience, Susan Sharp, RN, BS is the Alternate Administrator/DON for Genesis HomeCare, Inc. and the Administrator/Alternate DON for Genesis HospiceCare. From 1982-1992, Susan had Supervisory Nurse/Administrator Roles in various settings, including home health, hospital nursing supervisor, director of patient care services, registration, and inservice for facility staff. Education-Training Credits: 1.75 Hr(s) HCSSA Administrator/Alternate

Speaker: Swiger,Markland,Tieken,McMinn,Sh
Model: 1803

$52.50

Social Media in the Workplace: Practical & Legal Considerations in Drafting Social Media Policy

Social Media in the Workplace: Practical and Legal Considerations in Drafting a Social Media Policy Summary: Consider this program a "must view" for all owners, administrators and human resource professionals in homecare. There is much more to social media than meets the eye...and this program provides the details. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][2]development and interpretation of agency policies Faculty: Barron, David & Wilson, Charles Unless you've had your head stuck in the sand, you've seen the impact social media has in the world today. From Hollywood to the office cubical, everyone is talking about social media. Whether you like it or not, many of your customers, employees, and business partners are spending large amounts of time on Facebook, Myspace, Twitter and other social media sites and are talking about your company, your employees, and the workplace. Many companies have not developed a comprehensive policy to address this dramatic (and likely enduring) change in how people communicate and interact. This program covers what every employer should consider in drafting an effective and realistic social media policy. Are you responsible for what your employees say on Facebook? Can you/should you limit employee participation on social media? Is it ok for supervisors to "friend" their employees? Is there any liability for management monitoring employee social media sites? Is this an invasion of privacy? Do you need to seek permission? What are the legal issues under union, wage and hour, and other areas of employment law arising from the social media phenomenon? Search the web and you will find many articles (like this one) warning businesses of the pitfalls of social media - for example; how easy you can be sued if using information gained through social media for a hiring decision. You will find answers to these questions plus many other informative and practical suggestions to help your company manage both the pitfalls and opportunities associated with social media in the workplace. This is a MUST VIEW for every agency owner, administrator and HR manager. Program Goal: This program allows the viewer to understand the top ten issues affecting the use of social media in the workplace and how to develop appropriate operational policies to guide its use in the workplace. About the Presenters: David Barron, JD joined the Cozen O’Connor Law Firm in 2011 from Epstein Becker Green Wickliff & Hall. He is a member in the Houston office, focusing his litigation practice on labor and employment law. David assists his clients with all their labor and employment needs including representing clients at trials involving wrongful termination, discrimination, harassment, collective action overtime claims, and whistle-blower suits before a variety of state and federal courts. David has been board certified in Labor and Employment law since 2002. He has been named a Texas Super Lawyer Rising Star in Texas Monthly magazine since 2005. Charles Wilson, JD is a member of the Cozen O’Connor’s Labor and Employment Practice Group in the firm's Houston office. He joined the firm in 2011 from Epstein Becker Green Wickliff & Hall. Charles, who is board certified in Labor and Employment Law by the Texas Board of Legal Specialization, represents employers in complex litigation and trials arising from claims of wage and hour violations, employee raiding, race discrimination, racial profiling, retaliation (including whistle blowing), harassment and disability discrimination. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1804] Social Media in the Workplace: Practical and Legal Considerations in Drafting a Social Media Policy

Speaker: Barron, David & Wilson, Charles
Model: 1804

$45.00

Personal Branding for Private Pay

[PGM1806] Personal Branding for Private Pay: The Magic is in Your Message Summary: The value of branding in agency marketing and how one agency successfully does so. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][10]marketing Faculty: Roth Program Description: Learn the value of personal Branding from a private duty agency that has had great success by using this element of marketing. This program provides: a discussion on what is personal Branding in the Private Pay arena ability to learn the importance of identifying what your company stands for how to include your staff in the Brand development process the importance of consistency with your Brand message Once developed, you can use the Brand to communicate your message or messages consistently in your community to consumers using mass media and multimedia to recruit caregivers. Real-world examples of print, radio, tv and web content are included. Program Objectives: Upon completion of this program, the viewer will be able to: Define a brand Discuss how to define your message Discuss making sure your message is consistent Describe partnering with vendors that understand our business Explain how to utilize multi-media because it engages all of your senses About the Presenter: Managing Partner, Bob Roth helped start Cypress HomeCare Solutions with his family in 1994. With 26 years of consumer products, health care and technology experience, Bob is considered an innovator of technologies used to enhance communication and effectively support customers and peers. Cypress HomeCare Solutions has been honored to receive a number of awards over the years. In October 2007 they were awarded Small Business of the Year award from Goodwill Industries of Central Arizona. Cypress was also named one of the 2009 Comerica Bank Arizona Companies to Watch. Bob is proud to say that after ranking among the top three for the past three years, Cypress has been ranked #1 in Ranking Arizona’s Top Arizona Home Care Agencies for 2010. Most recently Bob and his father Sheldon Roth were nominated for the Spirit of Philanthropy Award for their generosity and community involvement. Bob’s background in consumer products marketing and his creative approach to marketing in home care has afforded him invitations to join the faculty and be an advisor to the following associations; National Home Care & Hospice (NAHC), Private Duty Home Care Association (PDHCA), Decisions Health and Private Duty Insider, and National Private Duty Association (NPDA). In 2009 Bob was asked to join the board for PDHCA. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1806] Personal Branding for Private Pay: The Magic is in Your Message

Speaker: Roth, Bob
Model: 1806

$45.00

Taking Your Team from Good to Great: Success Strategies

[PGM1824] Taking Your Team from Good to Great: Success Strategies Summary: How to create an "Employer of Choice" culture and recruit, motivate and retain top performers for your homecare and hospice organization. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Smith, Sandra Program Description: Creating an "Employer of Choice" culture is within every home care & hospice supervisor's reach. If you focus on what top performers want and need, and then deliver those things, you can cultivate a team that is highly engaged, motivated and that looks forward to coming to work every day. This program provides you with a blueprint to help you recruit, motivate and retain top performers for your homecare and hospice organization who are dedicated to achieving their personal best...every day. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss how to build an Employer of Choice Culture Identify ways to foster an environment of honest and regular feedback Discuss the new model of Accountability About the Presenter: Sandra Smith has specialized in virtually every functional area of human resources management, with a specialty in healthcare, particularly private duty and home health care sectors. Today, as President and CEO of HRpathways+, Ms. Smith speaks at conferences nationwide on a myriad of human resources topics, from clinical onboarding to improving organizational communication to helping clients build a culture that is viewed as "Employer of Choice". In all cases, she develops useful tools and products to help her clients apply what they've learned easily and successfully. Sandra is Certified as a Senior Professional in Human Resources by the Society for Human Resources Management, and as a Master Trainer by Development Dimensions International. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1824] Taking Your Team from Good to Great: Success Strategies

Speaker: Smith, Sandra
Model: 1824

$45.00

Attracting & Retaining Staff: Recruitment & Retention Strategies

[PGM1827] Attracting & Retaining Key Staff: Recruitment & Retention Strategies Summary: How to differentiate your homecare and hospice agency, DIY recruitment strategies, team involvement in recruitment & retention. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Smith, Sandra Program Description: Take control of your recruitment and retention strategies by creating organizational differentiators and creating an “army” of recruiters. This program guides you in creating a strategic recruitment and retention plan that will cut out the middle “men” (expensive newspaper ads, boutique websites and major job boards) and help you reap better results by arming your team with the tools, training and rewards needed to bring needed talent to your homecare and hospice organization. With the right “walk the talk” behaviors, you can also compel top performers to “stay.” Program Objectives: Upon completion of this program, the viewer will be able to: Discuss how and why to embrace agency differentiators Identify reasons to adopt a "DIY" recruitment strategy Identify ways to practice good recruitment and retention "hygiene" Discuss how to use Continuous Performance Improvement to fuel wanted retention About the Presenter: Sandra Smith has specialized in virtually every functional area of human resources management, with a specialty in healthcare, particularly private duty and home health care sectors. Today, as President and CEO of HRpathways+, Ms. Smith speaks at conferences nationwide on a myriad of human resources topics, from clinical onboarding to improving organizational communication to helping clients build a culture that is viewed as "Employer of Choice". In all cases, she develops useful tools and products to help her clients apply what they've learned easily and successfully. Sandra is Certified as a Senior Professional in Human Resources by the Society for Human Resources Management, and as a Master Trainer by Development Dimensions International. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate [PGM1827] Attracting & Retaining Key Staff: Recruitment & Retention Strategies

Speaker: Smith, Sandra
Model: 1827

$30.00

Enforcement Actions and Rights of the Home & Community Support Services Agency

[PGM1948] Enforcement Actions and Rights of the Home and Community Support Services Agency Summary: DADS enforcement staff discuss IRoD and agency rights. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting Faculty: Anderson, Sue [DADS] Program Description: Texas DADS Regulatory Services Enforcement staff presents a Home and Community Support Services Agency's rights to an Informal Review of Deficiencies (IRoD), DADS criteria for assessing administrative penalties and rights for appealing. Of importance to all, DADS staff present why, when and how DADS determines a HCSSA must be reported to the National Healthcare and Integrity Protection Data Bank (NHIPDB). Program Objectives: Upon completion of this program, the viewer will be able to: Identify Home and Community Support Services Agencies (HCSSA) Enforcement Actions Analyze HCSSA Informal Review of Deficiencies (IRoD) Procedures Discuss the Texas Department of Aging and Disability Services’ (DADS) Reporting of Public Information About the Presenter: Sue Anderson is the Manager of the Survey and Certification Enforcement Unit with DADS. She is a registered nurse with 14 years’ experience in Regulatory Services and Long Term Care. She has regulatory and clinical experience in hospitals, nursing facilities, case management and utilization review. Education-Training Credits: 1.50 Hr(s) HCSSA Administrator/Alternate [PGM1948] Enforcement Actions and Rights of the Home and Community Support Services Agency

Speaker: Anderson, Sue [DADS]
Model: 1948

$45.00

Developing Clinical Competencies for a Pediatric Home-Based Therapy Program

[PGM1953] Developing Clinical Competencies for a Pediatric Home-Based Therapy Program Summary: All about successful competencies for pediatric rehab therapists. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][2]development and interpretation of agency policies §558.260[a][3]basic principles of management in a licensed health-related setting Faculty: Baker, Cortney & Williams, Belinda Program Description: This programs explores the development and execution of competency programs for pediatric rehab therapists (OT, PT & ST) in a home-based setting. You'll get a look at how two agencies have successfully met the challenge and how you can accomplish the same for your peds program. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss Rule 97.245 (b) (2) (B) regarding staff competencies in order to facilitate alignment of agency practices Describe interview approaches that help determine experience level and overview of skill sets Explain orientation and assessment processes to establish current competency and training needs Compare specific competencies essential to each discipline Discuss means of ongoing assessment to help insure competent staff are treating patients Describe minimum documentation competencies to reflect that competent care was provided Analyze two mentoring models that protect the agency while supporting staff during the training phase About the Presenters: Speech-language pathologist Cortney Baker, MS, CCC/SLP, is the owner of KidsCare Therapy, a pediatric home care agency in the Dallas/Fort Worth area. Cortney has been in health care for 10 years with experience as both a clinician as well as Administrator. At KidsCare Therapy, she has been integral in building the clinical development programs. Cortney currently oversees the daily operations of the agency and has served on the Pediatric Committee for TAHCH since the inception of the committee.

Belinda Williams, OTR, has more than 25 years of experience in a variety of health care settings including psych, geriatric, acute and pediatric. To date she has specialized in pediatric care for more than 15 years and still enjoys evaluating and treating.
Belinda recently completed certification in AOTA’s Fieldwork Educator Certificate Program and is matriculating toward a double MBA in Leadership and Healthcare Administration. She has facilitated trainings for Texas OT Association, TOTA Trinity North District, TWU, the Infant Mental Health Advocacy Conference, school districts and numerous organizations purposed for the betterment of children’s physical and mental health.
As Executive Director of Education and Quality Assurance for THERAPY 2000, she has developed an advanced care team to enhance rehab services by direct care, peer mentoring and implementation of a competency driven education program which supports the core objective of quality care. Education-Training Credits: 1.25Hr(s) HCSSA Administrator/Alternate [PGM1953] Developing Clinical Competencies for a Pediatric Home-Based Therapy Program

Speaker: Baker, Cortney & Williams, Belin
Model: 1953

$37.50

Bigger & Better Customer Service: Winning & Keeping Clients in Today's Market

[2009] Bigger and Better Customer Service: Winning and Keeping Clients in Today's Market Summary: Understanding a concierge mentality and implementing a concierge approach to win & keep clients. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][8]skills for working with clients, families, and other professional service providers §558.260[a][10]marketing Faculty: Orsini, Merrily Program Description: Today’s home care market has competitive and economic challenges that require new tactics and tools to succeed. Providing excellence in both the quality of the care provided and the way it is delivered necessitates a concierge mentality from initial contact through service provision. How do you build it into the agency as core values? Learning about a concierge approach is key to having staff understand and practice customer service in each and every client and employee contact. Program Objectives: Upon completion of this program, the viewer will be able to: Identify the concierge approach: what it is and how it looks Develop a plan to add in a concierge mentality for staff at all levels Identify any issues and/or barriers to developing this approach to excellence About the Presenter: Merrily Orsini, Managing Director of Corecubed, is an expert marketing strategist, multiple award-winning business leader, community activist and serial entrepreneur based in Louisville, Kentucky. She was a pioneer in the home care industry, creating a geriatric care managed model for non-medical long term in-home care in 1981. After selling that business in 1996, Ms. Orsini followed her passion for communications and design and started building Corecubed, a full service internet marketing company specializing in home care. Education-Training Credits: 1.25Hr(s) HCSSA Administrator/Alternate [2009] Bigger and Better Customer Service: Winning and Keeping Clients in Today's Market

Speaker: Orsini, Merrily
Model: 2009

$37.50

Inbound Marketing: The Skinny on Social Media

[PGM2010] Inbound Marketing: The Skinny on Social Media Summary: Understand the role social media plays today, what's out there and how to integrate in your agancy marketing. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][8]skills for working with clients, families, and other professional service providers §558.260[a][10]marketing Faculty: Orsini, Merrily Program Description: Technology is changing how people find and choose home care providers. One of the biggest changes is the interactive component achieved through social media. From blogging to Facebook, from LinkedIn to Google+, Twitter to Pinterest, this program teaches you how to integrate traditional agency marketing into today’s strategy. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss social media strategy and best practices Determine who your social media target is Evaluate how to reach your social media target(s) Describe popular platforms and how to use them Explain how to work social and traditional marketing together About the Presenter: Merrily Orsini, Managing Director of Corecubed, is an expert marketing strategist, multiple award-winning business leader, community activist and serial entrepreneur based in Louisville, Kentucky. She was a pioneer in the home care industry, creating a geriatric care managed model for non-medical long term in-home care in 1981. After selling that business in 1996, Ms. Orsini followed her passion for communications and design and started building Corecubed, a full service internet marketing company specializing in home care. Education-Training Credits: 1.50Hr(s) HCSSA Administrator/Alternate [PGM2010] Inbound Marketing: The Skinny on Social Media

Speaker: Orsini, Merrily
Model: 2010

$45.00

Owning and Operating a PAS from the Ground Up

[2011] Owning and Operating a PAS from the Ground Up Summary: What you need to know to open and operate a PAS agency. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][10]marketing Faculty: Salter, Jeffrey Program Description: This program walks you through the steps necessary to open a PAS business from beginning to end. It covers market research, pricing, caregiver pay, marketing, sales, software, equipment and management. The presenter also provides many helpful answers to audience questions based on his 21 years experience in private duty home care. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss reasons to open a personal assistance service agency Determine the steps to take when opening a PAS Understand the pitfalls and how to avoid them Understand special considerations and additional items that must be addressed About the Presenter: Jeff Salter began his career in senior care in 1991 working for a home health care agency in Odessa, TX. He started his own company 4 months later serving seniors that needed additional non-medical care to remain at home. Jeff expanded the business to include other locations in Texas - Midland, McAllen, Corpus Christi, San Antonio and Austin. After operating for 12 years he began offering franchises in 2003, and today Caring Senior Services is in 14 states with nearly 40 locations. Jeff’s company continues to add locations through addition of franchises and corporate locations, and his existing offices benefit from focused efforts in marketing and sales. Caring Senior Service was named one of the top 500 franchises in the United States, by the Entrepreneur Magazine's Franchise 500 as well as one of the fastest-growing private companies in the United States as named by Inc. Magazine. Education-Training Credits: 1.50Hr(s) HCSSA Administrator/Alternate [2011] Owning and Operating a PAS from the Ground Up

Speaker: Salter, Jeffrey
Model: 2011

$45.00

Discover the BIG Secrets of Successful Leaders in Private Duty

[PGM2012] Discover the BIG Secrets of Successful Leaders in Private Duty Home Care Summary: Discover the key initiatives and metrics that separate the "leaders" from all others. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers §558.260[a][10]marketing Faculty: Marcum, Aaron Program Description: What does it take to become a “Leader” in the private duty home care industry? This program answers this question by exploring the 2012 Private Duty Home Care Benchmarking Study completed by Home Care Pulse. The program presents and breaks down 5 key areas “Leaders” tend to excel at and why. Learn how to think more like a Leader and win BIG in your market place. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss leaders’ strong client satisfaction standards Describe how leaders focus on relationship building Explain how leaders drive employee satisfaction Discuss leaders’ techniques to staff efficiently Describe how leaders consistently adhere to a solid sales strategy About the Presenter: Aaron Marcum is a former successful private duty home care owner and the founder and CEO of Home Care Pulse, the leading organization specializing in capturing and measuring client and employee satisfaction for the private duty home care industry. Home Care Pulse works with hundreds of home care agencies improve quality, increase client referrals, and promote and drive more business. Aaron’s company, Home Care Pulse is also responsible for conducting and administering the 2010, 2011, and 2012 Private Duty Home Care Benchmarking Studies, in partnership with the National Private Duty Association (NPDA). Since 2004, Aaron has been a popular national speaker in the home care industry due to his knack for measuring performance and his hands on experience as a private duty home care owner. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate [PGM2012] Discover the BIG Secrets of Successful Leaders in Private Duty Home Care

Speaker: Marcum, Aaron
Model: 2012

$30.00

Empowering Your Caregivers to Best Care for People with Dementia

[PGM2015] Empowering Your Caregivers to Best Care for People with Dementia Summary: Critical knowledge on dementias and skills to best communicate with clients with dementias. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Larkin, Carole Program Description: Communication problems can make or break the best care techniques for clients with dementia. This program teaches powerful communication skills for successfully working through common problems arising in dementia care. In addition to information on the biology of dementia communication, you gain insightful knowledge of critical communication tips you can employ and share with your staff. Program Objectives: Upon completion of this program, the viewer will be able to: Distinguish between dementia and Alzheimer’s disease Discuss what Alzheimer’s disease does to the brain Identify techniques that foster smooth communication with persons with dementia About the Presenter: Carole Larkin, MA, CMC, CAEd, QDCS, EICS is an expert in Alzheimer’s and related dementias care. She has a Master’s of Applied Gerontology from the University of North Texas, is a Certified Alzheimer’s Educator, is a Qualified Dementia Care Specialist, and an Excellence in Care Specialist at the Alzheimer’s Foundation of America, as well as a Certified Trainer/Facilitator of the groundbreaking dementia care training tool, the Virtual Dementia Tour Experience. Carole is one of the editors of the largest blog on Alzheimer’s caregiving in America; The Alzheimer’s Reading Room. She is a Certified Geriatric Care Manager who specializes in helping families with Alzheimer’s and related dementias issues. She also trains caregivers in home care companies, assisted livings, memory care communities, and nursing homes in dementia specific techniques for best care of dementia sufferers. Her company, ThirdAge Services LLC, is located in Dallas, TX. Education-Training Credits: 1.00 Hr(s) HCSSA Administrator/Alternate [PGM2015] Empowering Your Caregivers to Best Care for People with Dementia