New Products
Advanced Concepts in Business Development: Marketing Homecare in the Digital Age
[3459] Advanced Concepts in Business Development: Marketing Homecare in the Digital Age
Intended to completely rewire the way you look at the marketing activities in your agency!
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 17, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: How can you set your agency apart in your marketing strategy?
This presentation is intended to completely rewire the way you look at the marketing activities in your agency. You will learn the
importance of implementing a social work mindset in a digital atmosphere that will become the building blocks of reputation management
for the exceptional care your agency will provide. Finally, you will have the opportunity to assess you follow-up and follow-through.
You only get one chance to make a first impression, let’s build one that last.
Program Learning Objective(s): Participants will identify how to implement effective marketing
strategies and build partnerships that serve to distinguish their agency.
TAHC&H Faculty/Presenter(s): Lauren Patrick | M. A., Director of Development and Marketing, Helping Restore Ability
About the Presenter(s):
Lauren Patrick has had a passion for non-profit work
since early in her college career. Lauren has provided marketing and programmatic support services in the sectors of education, social
services, and now healthcare. After a time living in Colorado and Virginia, Lauren moved home to Texas and started working in the disability
services field and is currently the Director of Development and Marketing at Helping Restore Ability, the largest nonprofit in-home attendant
care provider in Texas. Lauren’s work has been recognized in a variety of publications, formats, and venues. Lauren believes in allowing stories
to paint a picture and utilizing the mind’s eye to enhance and promote services. Lauren has a passion for generational marketing as well as using
digital resources to enhance networking relationships.
[3459] Advanced Concepts in Business Development: Marketing Homecare in the Digital Age
- Speaker
- Patrick, Lauren
- Model
- 3459
$30.00
Advanced Concepts in Communication: Implement Strategies to Cultivate a Culture Embrace Chang
[3314] Advanced Concepts in Communication: Failure is Not an Option! How to Implement Strategies to Cultivate a Culture that Embraces Change
Learn tools to successfully execute change management and avoid the common missteps that lead to stress and burnout.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice
Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand
access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 12, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: Change is inevitable in healthcare. Organizations must continue to evolve or
risk being left behind. In this presentations, leaders will learn tools to successfully execute change management and avoid the common missteps that lead to stress and burnout.
Program Learning Outcome: Participants will actively engage in the activity and indicate an intent to change their practice by identifying tools to successfully
execute and manage changes required in agency policies and procedures that contribute to optimal patient outcomes.
TAHC&H Faculty/Presenters: Janice Riggins, MSN, RN, EVP Clinical Services, Encompass Home Health & Hospice
About the Presenters:
Janice Riggins is a registered nurse with over 25 years of home health experience.
She has recently earned her Master of Science in Nursing with a nursing informatics focus. She currently serves as the Executive Vice President of
Clinical Services with Encompass Health, one of the industry’s largest home health and hospice organizations in the nation. In her current role,
quality, education, and innovation remains a primary focus as she leads the clinical team at Encompass towards major health care transformation.
[3314] Advanced Concepts in Communication: Failure is Not an Option! How to Implement Strategies to Cultivate a Culture that Embraces Change
- Speaker
- Riggins, Janice
- Model
- 3314
$30.00
Advanced Concepts in Compliance: HIPAA 1996 – A hard pill to swallow
[3142] Advanced Concepts in Compliance: Health Insurance Portability and Accountability Act of 1996 [HIPAA] – A hard pill to swallow
Refresh your memory, get up to date with recent developments and identify strategies to mitigate your risks.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/13/2018 at the Texas Association of Home Care
& Administrator Program in Houston. It is one of 15 presentations captured and produced for online access. Subscribers
receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 13, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Social Worker
1.0 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: The Health Insurance Portability and Accountability Act of 1996 [HIPAA] is no longer a minor!
More than 21 years have passed since it became law and it is still a compliance headache for healthcare providers.
Never fear…compliance is achievable! Refresh your memory, get up to date with recent developments and identify strategies to mitigate your risks.
Program Learning Outcome:
Participants will actively engage in the learning activity and indicate an intent to change their practice by adhering to the HIPAA
Privacy Rule, Security Rule, and Breach Notification Audit Program in an effort to protect patient privacy.
TAHC&H Faculty/Presenter: Luis J. Acevedo, Acevedo & Edwards, PLLC
About the Presenter:
Luis J. Acevedo, Esq. has substantial experience in executive management of
large healthcare corporations, as well as extensive knowledge of Health Law including licensing, access, regulation, compliance, Stark Law,
anti-kickback and e-health. He offers impressive experience in healthcare transactions, corporate and business counseling.
Mr. Acevedo has used his extensive background to help health care clients with sales and transactions,
to resolve internal conflicts, as well as conflicts with government agencies.
[3142] Advanced Concepts in Compliance: Health Insurance Portability and Accountability Act of 1996 [HIPAA] – A hard pill to swallow
- Speaker
- Acevedo, Luis
- Model
- 3142
$30.00
Advanced Concepts in Cyber Security: Proactive Cybersecurity Risk Management
[3815] Advanced Concepts in Cyber Security: Proactive Cybersecurity Risk Management
A comprehensive overview of the unique cybersecurity challenges for home health agencies.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 7, 2023
Program Description: While technology and risk management help decrease an agency's vulnerability to a cyber-attack by
cyber criminals continue to develop elegant methodologies to attack healthcare environments, which remain the #1 target to our nation’s critical infrastructure.
This program offers a comprehensive overview of the unique cybersecurity challenges for home health agencies and the importance of proactive and reactive measures
to best protect patient data and other sensitive healthcare and business information.
HCSSA Topic(s) Addressed:
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Jennifer Dunn, Woligo and Brad Maughan, HCISPP, CyberForce|Q
About the Presenter(s): Jennifer Dunn boasts over twenty-five years of experience in information technology-related roles.
As a CIO, she has led innovation teams, developed robust market strategies, and harnessed technology to drive growth while prioritizing cybersecurity measures.
Today, Dunn co-leads Woligo (Work. Life. Go.), an insurtech startup designed to market self-service capabilities for insurance, benefits,
banking, and retirement products to small business owners and independent workers. Her duties are focused on developing the Company's technology, digital marketing,
finance, and general business operations, defining and driving the overall business strategy, and continuously improving operations. while leading a multi-disciplined,
geographically diverse team.
Prior to her current role, Dunn held the dual position of Vice President of Performance Analytics and Reporting as well as Vice President of Information
Technology. In this capacity, she undertook the mission of transforming the company's approach to performance management while also strengthening cybersecurity measures.
She assembled a dedicated team, implemented company-wide processes to monitor key performance indicators (KPIs), managed data governance practices, and directed strategic
planning efforts to align with organizational health and growth plans. Furthermore, she championed cybersecurity initiatives and led the Information Technology department,
ensuring robust cybersecurity practices were in place throughout the organization.
[3815] Advanced Concepts in Cyber Security: Proactive Cybersecurity Risk Management
- Speaker
- Dunn,Jennifer & Maughan,Brad
- Model
- 3815
$30.00
Advanced Concepts in Ethical Practices
[3814] Advanced Concepts in Ethical Practices
Business owners and leaders must practice ethically and can’t afford to ignore this informative program.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 7, 2023
Program Description: Heidi Kocher, attorney from Liles Parker PLLC, tackles the sensitive issues of ethical practices in the healthcare industry.
Heidi addresses fraudulent business behaviors, both operationally and clinically, as well as issues surrounding upcoding, staffing ratios, clinicians not turning in notes and lastly,
agencies being compliant with their compliance plan, etc. Business owners and leaders must practice ethically and can’t afford to ignore this informative program.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][4]ethics
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Heidi Kocher Esq. , J.D., M.B.A., C.H.C. Liles Parker PLLC
About the Presenter(s): Heidi Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and
compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance
officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements.
She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges,
obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary
self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department
at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance.
[3814] Advanced Concepts in Ethical Practices
- Speaker
- Kocher, Heidi
- Model
- 3814
$30.00
Advanced Concepts in Ethical Practices
[3900] Advanced Concepts in Ethical Practices
Business owners and leaders must practice ethically and can’t afford to overlook this informative program.
Presentation Info:
TAHC&H Event | Administrator Program Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 12, 2024
Program Description: In this program Heidi Kocher, attorney from Liles Parker PLLC, tackles the sensitive issues of ethical practices in the healthcare industry.
Heidi will touch base on fraudulent business behaviors, both operationally and clinically, as well as issues surrounding upcoding, staffing ratios, clinicians not turning in notes and lastly, agencies being compliant with their compliance plan, etc.
Business owners and leaders must practice ethically and can’t afford to overlook this informative program.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][4]ethics
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.12.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC
About the Presenter(s): Heidi Kocher is a partner with Liles Parker and has over 20 years of experience in
health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a
chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital
and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits,
addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues.
Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG.
In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas.
Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance.
[3900] Advanced Concepts in Ethical Practices
- Speaker
- Kocher, Heidi
- Model
- 3900
$30.00
Advanced Concepts in Ethical Practices | Marketing
[3992] Advanced Concepts in Ethical Practices | Marketing
Business owners and leaders must practice ethically and can't afford to miss this informative session.
Presentation Info:
TAHC&H Event | Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: November 18, 2025
Program Description:
Join noted speaker, Heidi Kocher, attorney from Liles Parker PLLC, as she tackles the sensitive issues of ethical practices in the healthcare industry.
Heidi will touch base on fraudulent business behaviors, both operationally and clinically, as well as issues surrounding upcoding, staffing ratios, clinicians
not turning in notes and lastly, agencies being compliant with their compliance plan, etc. Business owners and leaders must practice ethically and can't afford to miss this informative session.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.18.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC
About the Presenter(s): Heidi Kocher
Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues,
representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim
chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a
clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding
to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges,
obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity
Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement
of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at
Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance.
[3992] Advanced Concepts in Ethical Practices
- Speaker
- Kocher, Heidi
- Model
- 3992
$30.00
Advanced Concepts in Finance | Financial Considerations When Buying or Selling an Agency
[3901] Advanced Concepts in Finance | Financial Considerations When Buying or Selling an Agency
Reviews the financial considerations involved when an agency is bought or sold.
Presentation Info:
TAHC&H Event | Administrator Program Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 12, 2024
Program Description: Mergers & Acquisitions have been in full swing for a while now and many agencies
are expanding by acquisition. This program reviews the financial considerations involved when an agency is bought or sold including the difference between a
Stock Purchase and an Asset Purchase as well as what information should be available and presentable for any potential acquisition - both from the seller's and the buyers' perspective.
For those not looking to sell soon, we'll also discuss steps you can take now to increase your potential sales price and attractiveness to buyers down the line.
Even if you never sell, being prepared to do so sets you up as a successful agency.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Amy L. Taylor, CPA; Knight Home Care Financial
About the Presenter(s): Amy L. Taylor (formerly Knight) founded Knight Home Care Financial in 2002 with a mission to deliver expert healthcare financial
services and consulting to post-acute and long-term care industries. For 22 years, Amy has been bringing her creative and innovative healthcare accounting solutions to TAHCH, where she was
honored as the 2011 & 2023 TAHCH Associate Member of the Year. Her journey in healthcare finance has been marked by a commitment to excellence and a passion for helping others.
[3901] Advanced Concepts in Finance | Financial Considerations When Buying or Selling an Agency
- Speaker
- Taylor, Amy
- Model
- 3901
$30.00
Advanced Concepts in Leadership
[3986] Advanced Concepts in Leadership Equip yourself with proven communication frameworks and leadership strategies to effectively manage distributed home care teams. Presentation Info: TAHC&H Event | Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: November 18, 2025 Program Description: Equip yourself with proven communication frameworks and leadership strategies to effectively manage distributed home care teams. Learn to navigate the unique challenges of supervising remote caregivers, conduct meaningful check-ins, deliver constructive feedback, resolve conflicts, and build a cohesive team culture - even when your staff works independently across multiple client homes. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): J'non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree About the Presenter(s): J'non Griffin J’non Griffin is a 36 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C and HCS-O, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. J’non currently continues her role at SimiTree as the Sr. Vice President of Coding/OASIS department. J’non is also on the board of Home Care Association of Florida. She has also been a frequent contributor to the Decision Health Publication, The Diagnosis Coding Pro, and the Home Health Line. She has published several manuals, and assisted with composition of several online modules for coding and OASIS instruction. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects. [3986] Advanced Concepts in Leadership
- Speaker
- Griffin, J'non
- Model
- 3986
$30.00
Advanced Concepts in Leadership: Testing Leadership
[3454] Advanced Concepts in Leadership: Testing Leadership
Learn about the traits and practices of successful leaders.
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 10, 2020
Program Description: Everyday is a new adventure in home care but this year has tested home health and hospice leaders in ways that could have never expected.
While each of us can think of a leader that has positively impacted our care, rarely do we have the opportunity to take a deep dive into what traits successful leaders share, the tools that are
leveraged by successful leaders and how successful leaders maintain themselves to ensure that they are performing at the level required to be successful.
This session is intended to teach Administrators the traits of successful leaders, how strategic planning and change management promote the success of leaders and the organizations that they lead
and how self-care is a fundamental for leaders in home care.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Social Work Continuing Education
1.0 Hr(s) SWCEU
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Texas Social Worker CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
TAHC&H Faculty/Presenter(s): Zaundra Ellis | Hospice Product Manager, Axxess
About the Presenter(s):
Zaundra Ellis leverages her many years of expertise in the hospice industry to create a software
that is easy to use and allows clients to be clinically, administratively and financially compliant. Prior to joining Axxess, Zaundra served as the Executive Director and
Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas. In this role she oversaw an inpatient hospice facility, created and implemented a
companywide QAPI program for an organization that served more than 2,500 patients, and used her experience to create operations that improved compliance and maximized
reimbursements. Zaundra is an active member of the Texas Association of Home Care and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees.
[3454] Advanced Concepts in Leadership: Testing Leadership
- Speaker
- Ellis, Zaundra
- Model
- 3454
$30.00
Advanced Concepts in Strategic Planning | Build Value Proposition for Referral Partners...
[3994] Advanced Concepts in Strategic Planning | Using Data to Build Your Value Proposition for each Specific Referral Partner to Drive Growth Equips home health and hospice leaders with a framework to use data effectively in crafting customized value propositions for each referral source. Presentation Info: TAHC&H Event | Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: November 18, 2025 Program Description: In today's competitive healthcare landscape, referral relationships are no longer built on clinical quality alone, they're won by clearly demonstrating value. This strategic planning session equips home health and hospice leaders with a framework to use data effectively in crafting customized value propositions for each referral source. You will explore how to align internal performance metrics with the specific priorities of hospitals, SNFs, ACOs, and physician groups and will learn how to: Understand how to use market data to identify trends for specific referral sources within each county that they service Identify key metrics that matter to different referral partners (e.g., readmission rates, quality measures, LOS, satisfaction scores) Segment referral sources and tailor value messaging accordingly Turn performance data into compelling, growth-focused conversations Set strategic goals that tie data insights to referral growth initiatives HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][10]marketing Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Michael Simione, MBA, VP of Post Acute Data Analytics, SimiTree About the Presenter(s): Michael Simione Michael joined the SimiTree team in 2011 and has over 13 years of data analytics and healthcare consulting experience. As VP of Post-Acute Data Analytics for SimiTree, Simione heads a team of experts whose work is at the forefront of data extraction, transformation, and loading. This has led to the development multiple solutions and dashboards leveraged by post-acute providers that provide insights into market trends as well as business development, operational, financial and revenue cycle KPIs. These tools, combined with Simione’s consulting experience, allow agencies to optimize their strengths while simultaneously developing performance improvement plans to address their internal pain points. Simione’s areas of expertise includes strategic planning & business development, budgeting, dashboarding & benchmarking, as well as value based purchasing. His extensive work with SimiTree has included development of comprehensive financial, revenue cycle, quality, and operational, solutions to improve client efficiencies and overall performance. Michael Simione has a Bachelor of Science (BS) in Chemistry from Bucknell University, and a Master’s degree in Business Administration (MBA) from Quinnipiac University. [3994] Advanced Concepts in Strategic Planning | Using Data to Build Your Value Proposition for each Specific Referral Partner to Drive Growth
- Speaker
- Simione, Michael
- Model
- 3994
$30.00
Advanced Concepts in Training Requirements | More Than Just a Checklist
[3568] Advanced Concepts in Training Requirements | More Than Just a Checklist
A summary of the required training for all Home & Community Support Services Agencies
(HCSSA) to assure that employees, contractors and volunteers receive the right training at the right time.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 16, 2021
Program Description: This presentation provides a summary of the required training for all Home & Community Support Services Agencies (HCSSA).
The administrator must assure that employees, contractors and volunteers receive the right training at the right time. Despite the difficulty of this undertaking,
this presentation encourages you to embrace training as a an opportunity to improve performance, business alignment, value, and retention.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Valerie Cornett, MS, Chief of Strategy and Innovation, MAC Legacy
About the Presenter(s):
Valerie Cornett is the Chief of Strategy and Innovation for MAC Legacy. Valerie has been in
the home health and hospice industry since 1995, and brings many distinctive qualities to the team. She has served in many roles over the years spanning from education
to operations to finance. Her leadership experience will help agencies not only meet their goals, but also solve a myriad of challenges. Valerie looks forward to
building relationships with providers and other vendors to strengthen the industry.
[3568] Advanced Concepts in Training Requirements | More Than Just a Checklist
- Speaker
- Cornett, Valerie
- Model
- 3568
$30.00
Advancing Care at Home with AI | Practical Use Cases and Leadership Priorities
Captured at TAHC&H's 57th Annual Meeting | September 1st-3rd, 2026 Release Date: Wednesday September 30th or sooner! Visit Again for Updated Program Information. HCSSA Admin CE: 1.0 Hr
- Speaker
- Sundheimer,Nate + Karlin,Tiffany
- Model
- 4056
$30.00
AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
Find out how and why AI is emerging as a transformative tool to improve care delivery and empower staff.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
As home-based care faces increasing workforce shortages, inefficiencies, and rising demand, AI is emerging as a transformative tool to improve care delivery and empower staff. In this presentation you will learn how AI can serve as a partner rather than a replacement for the care workforce, alleviating administrative burdens and surfacing real-time insights to support clinical and operational decision-making. Erin also discusses key considerations for safe and ethical AI adoption, from data privacy to change management strategies.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Erin Vallier, Director, Sales, Alayacare
About the Presenter(s): Erin Vallier
Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music Performance from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University. After earning her bachelors, Erin transitioned to the home care space with a passion bred from personal and family experience. She has held management roles in the QA, intake, OASIS, and HR departments, and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for. Erin was responsible for maintaining clinical documentation compliance, writing and revising policies and procedures, and for writing and facilitating new hire training for all clinical employees, including EMR and OASIS education. Her last role in home health was marketing - a natural segway to her role at AlayaCare – US Midmarket Director of Sales – where she leads a growing team of account executives.
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
- Speaker
- Vallier, Erin
- Model
- 3954
$30.00
AI Focus | The Consequences & Liabilities
[3955] AI Focus | The Consequences & Liabilities A view from the legal perspective. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: AI is a hot topic for healthcare providers. Many have probably interfaced with it already, without knowing it. Learn more about how AI is now and always has been part of healthcare, what to look for in vendor contracts that deal with data, how AI and HIPAA interact, and what the pitfalls are in relation to the use of AI. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC About the Presenter(s): Heidi Kocher Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance. [3955] AI Focus | The Consequences & Liabilities
- Speaker
- Kocher, Heidi
- Model
- 3955
$30.00
All in a Day’s Work… “Surveyor is in the Lobby!”
[3143] All in a Day’s Work… “Surveyor is in the Lobby!”
Master your administrative responsibilities before a surveyor appears in the lobby!
TAHC&H CONFERENCE RECORDING: This program was presented on 11/13/2018 at the Texas Association of Home Care
& Administrator Program in Houston. It is one of 15 presentations captured and produced for online access. Subscribers
receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 13, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Administrators of home health and hospice agencies are responsible for implementing and
supervising the administrative policies and operations of the agency AND for supervising the provision of all services to agency clients on a day-to-day basis.
The time to ensure that you have mastered these responsibilities is not when the surveyor is in the lobby! This discussion of Chapter 97 rules can
potentially improve your survey outcomes and increase the likelihood of sustained success for surveys to come.
Program Learning Outcome:
Participants will actively engage in the activity and indicate an intent to change or enhance their practice by ensuring that agencies’ clinical practices and
documentation are in compliance with the Home and Community Support Services Agencies (HCSSA) licensure regulations to ensure successful surveys and optimal patient care.
TAHC&H Faculty/Presenter: Dana Madison, RN, BSN, MBA, Administrator/Owner, BSA Compassion Home Care; Mary Helen Tieken, RN, BSN, President, Nurses in Touch, Inc.
About the Presenter:
Dana Madison is the Administrator / Co-Owner of BSA Compassion Home Care in Amarillo, Tx as well as
the Alternate Administrator / Co-Owner of two PAS agencies in Lubbock and Amarillo. Dana's health care experience includes working as a RN for 39 years, hospital administration
for 2 years, Practice Manager of a physicians' practice for 8 years and a home health administrator and owner for 24 years. Dana received her BSN from Texas Women's
University in Denton and a MBA in Health Care Administration from the University of Dallas. Dana served as the President of the Texas Association for Home Care & Hospice
from 2010-2012 and currently serves as the Treasurer for the Board of TAHCH.
About the Presenter:
Mary Helen Tieken is the Owner/Administrator of Nurses In Touch, Inc., a licensed and certified home health and
hospice agency she established in 1990 in Floresville, Texas. She has been a registered nurse for 32 years with a background in Oncology, Neurology, and Urology, and has spent
the last 27 years in home health and hospice.
[3143] All in a Day’s Work… “Surveyor is in the Lobby!”
- Speaker
- Tieken, Mary Helen & Madison, Da
- Model
- 3143
$30.00
Are You Managing SMART?
Are You Managing SMART? Know How Your Agency is Doing at All Times Summary: Learn the importance of on-going agency performance monitoring and benefits. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Litwin, Sharon Program Description: During this program the presenter discusses the importance of on-going performance monitoring to successful home care agency management. She suggests a variety of clinical, financial and operational measures that can be put in place to monitor performance and avoid "surprises." Also outlined are the elements of an agency performance assessment. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss how to proactively manage their agency Complete and evaluate their agency using a Homecare Agency Assessment Identify key financial, clinical and operational indicators and develop an action plan Implement action plan and ongoing monitoring of key indicators About the Presenter: Sharon Litwin, RN, BSHS, MHA is principal and founder of Missouri-based Five Star Consultants. Sharon has been in healthcare management and administration for 25 years. For the past 20, she has been actively involved in the homecare industry, from field nurse to Executive Director to Principal Consultant in 5 Star Consultants. She has worked in and managed certified homecare, hospice, private duty, home infusion and dme as regional and executive directors. Her expertise is in problem solving, teaching and implementing successful action plans. She is a well known speaker at state and national conferences, specializing in case management, outcome enhancement, management training, OASIS, PPS, and documentation. She is an expert in regulatory, compliance, and operations. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate
- Speaker
- Litwin, Sharon
- Model
- 732
$30.00
Artificial Intelligence Case Study | Use of AI in Home Health Agency
[3942] Artificial Intelligence Case Study | Use of AI in Home Health Agency
One agency's experience using AI and how it decreased documentation time, decreased home visit time and increased staff satisfaction and retention.
Presentation Info:
TAHC&H Event | Home Care Security Summit | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: June 6, 2024
Program Description:
To help support growth and efficiencies in this new era of care,
providers must adopt an innovative approach. This session will delve into an
agencies experience in use of AI and how it decreased documentation time, decreased home visit time and increased staff satisfaction and retention.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Michael Simione, MBA, Managing Director, Financial Consulting, SimiTree
& Shane Donaldson, Founder and CEO, Pinnacle Homecare
About the Presenter(s): Michael Smione
Mike is a Manager with Simione Healthcare Consultants and has been an employee since 2011. Michael has wide-ranging experience in budgeting,
strategic planning, cost reporting, financial, clinical and marketing analytics and benchmarking. Michael earned a Bachelor of Science (B.S.) in Chemistry from Bucknell University, graduating magna cum laude and a
Master of Business Administration (M.B.A.) from Quinnipiac University, where he received the Faculty Award for Academic Excellence as the top graduate in his class.
Michael’s extensive work with Simione Healthcare Consultants includes the development of comprehensive financial, clinical, staffing and marketing analysis tools to improve efficiencies
and financial performance for various home health, hospice and private duty companies. In addition, Michael has in-depth experience providing services for interim management, cost reporting, budgeting, accounting,
financial feasibility studies, competitor analysis, strategic planning and regulatory compliance to both freestanding and hospital-affiliated home health, hospice and private duty organizations.
Michael is one of Simione Healthcare Consultants experts on Value-Based Purchasing, providing in-depth evaluations and trending of quality initiatives, as well as detailed projections
on the potential financial impact to home health organizations. As an active participant in his profession and community, Michael is a member of the National Association for Home Care & Hospice, the Home Care
and Hospice Financial Managers Association, the Young Home Care and Hospice Financial Managers Association and the Arizona Association for Home Care.
About the Presenter(s): Shane Donaldson
Coming Soon
[3942] Artificial Intelligence Case Study | Use of AI in Home Health Agency
- Speaker
- Simione, Michael
- Model
- 3942
$30.00
Attracting & Retaining Staff: Recruitment & Retention Strategies
[PGM1827] Attracting & Retaining Key Staff: Recruitment & Retention Strategies Summary: How to differentiate your homecare and hospice agency, DIY recruitment strategies, team involvement in recruitment & retention. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Smith, Sandra Program Description: Take control of your recruitment and retention strategies by creating organizational differentiators and creating an “army” of recruiters. This program guides you in creating a strategic recruitment and retention plan that will cut out the middle “men” (expensive newspaper ads, boutique websites and major job boards) and help you reap better results by arming your team with the tools, training and rewards needed to bring needed talent to your homecare and hospice organization. With the right “walk the talk” behaviors, you can also compel top performers to “stay.” Program Objectives: Upon completion of this program, the viewer will be able to: Discuss how and why to embrace agency differentiators Identify reasons to adopt a "DIY" recruitment strategy Identify ways to practice good recruitment and retention "hygiene" Discuss how to use Continuous Performance Improvement to fuel wanted retention About the Presenter: Sandra Smith has specialized in virtually every functional area of human resources management, with a specialty in healthcare, particularly private duty and home health care sectors. Today, as President and CEO of HRpathways+, Ms. Smith speaks at conferences nationwide on a myriad of human resources topics, from clinical onboarding to improving organizational communication to helping clients build a culture that is viewed as "Employer of Choice". In all cases, she develops useful tools and products to help her clients apply what they've learned easily and successfully. Sandra is Certified as a Senior Professional in Human Resources by the Society for Human Resources Management, and as a Master Trainer by Development Dimensions International. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate [PGM1827] Attracting & Retaining Key Staff: Recruitment & Retention Strategies
- Speaker
- Smith, Sandra
- Model
- 1827
$30.00
Audit Proof Your Hospice Documentation
[3974] Audit Proof Your Hospice Documentation
Covers all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 28, 2025
Program Description:
Being prepared for a hospice medical review audit regardless of type such as TPE, PPEO, SMRC, UPIC or RAC will ensure
timely submission of documents and protect your agency’s bottom line. From pre-payment denials to post-payment recoupment of payments,
this session will cover all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.28.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.
She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for
Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.
[3974] Audit Proof Your Hospice Documentation
- Speaker
- Gaboury, Melinda
- Model
- 3974
$30.00
