[3147] Business Continuity and Data Protection
Essential steps to ensure business continuity and survival.
Presentation Info:
Presentation Date: November 14, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][6]risk assessment and management
Program Description: 73% of organizations that experienced a systems failure were
down for 30 minutes or more! (2017 State of Resilience Report). This presentation communicates business continuity and survival
by leading your organization through essential steps. A focus is placed on common areas of vulnerability and ways to protect
against most attacks. The presenter examines the risk of data loss and methods of recovery, including concepts of business
continuity, disaster planning, and IT strategies you can easily and affordably implement.
Program Learning Outcome:
Participants will identify ways to manage cybersecurity risks to protect against data loss, identify methods of recovery, business continuity and disaster planning.
TAHC&H Faculty/Presenter: Ricky Smith, President, Innovative Business Technologies, Inc.
About the Presenter:
Ricky Smith is the President of Innovative Business Technologies, a SOC II
compliant Cloud Service Provider and Managed IT Service organization that works primarily with healthcare providers. Prior to IBT, Ricky spent 11
years with the homecare and hospice product group of McKesson Information Solutions. As Director of Technical Services, he became passionate about
IT’s ability to facilitate patient care. In addition to 19 years in IT health-care, Ricky spent several years as a systems engineer and
telecommunications technician in a high-profile financial and chemical engineering sector. Ongoing research on technology trends, as it relates
to healthcare providers, allows him to maintain expertise in data security, compliancy, business continuity, and risk analysis.
[3147] Business Continuity and Data Protection
$60.00
[3146] The Broker and the Lawyer: A Conversation about the Complexities of Mergers and Acquisitions
Discussion between an experience M&A broker and an experienced M&A attorney in the home health and hospice fields.
Presentation Info:
Presentation Date: November 14, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: Most home health and hospice providers have one or two experiences at buying or
selling an agency. This can make the task daunting, confusing, frustrating, and just downright confounding. This presentation reveals an
open discussion between an experience mergers and acquisitions broker and an experienced mergers and acquisitions attorney in the home health and hospice fields. Both discuss:
why someone might want to sell their agency
why someone might want to buy an agency
when someone might not want to sell their agency
when a potential purchaser may decide if a particular agency is worth what the seller wants
While they discuss the regulatory ins and outs of the process, they will also discuss the practical side in making a decision to either buy or sell an agency.
Program Learning Outcome:
Participants will actively engage in the discussion by identifying the complexities of a successful merger or acquisition of a home care agency.
TAHC&H Faculty/Presenter: Troy Brooks, Attorney, Brooks Acevedo Attorneys at Law; Mark Kulik, Managing Director, The Braff Group
About the Presenter:
Troy Brooks, Esq a former Assistant General Counsel for the Texas Department of Human Services, the predecessor agency of the
Texas Health and Human Services Commission has practiced almost exclusively in the area of non-acute long term care in Texas and throughout the country. This year marks Mr. Brooks 20th year of
practicing law. He began as a judicial clerk for the Honorable B. Dexter Ryland, Chief Judge of Louisiana’s 9th Judicial District Court. Mr. Brooks now has his own firm, The
Brooks Law Group, which provides a full range of services for healthcare providers throughout Texas and the rest of the country. In the words of Mr. Brooks, “we don’t have the sense to
tell a healthcare provider we won’t help them with something. From corporate law, mergers and acquisitions, ADRs, RACS, ZPICs, UPICs and licensure issues, we do it all.”
About the Presenter:
Mark Kulik Kulik joined The Braff Group in 2008 as a Managing Director successfully completing over a
half billion dollars in transactions. His experience spans nearly 40 years in the health care and home health care industries. He ranks among less than 100 U.S. professionals
certified as a Merger & Acquisition Master Intermediary. He also is a Certified Merger & Acquisition Professional.
Mark has national responsibility for home health care, home care, hospice, and private duty markets. He and his team are responsible for the
comprehensive representation of each client throughout the entire transaction process including pre-market due diligence, buyer development, marketplace presentation,
deal negotiation, contract finalization, and closing. He has represented a full range of sellers including public companies, large regional home health & hospice
corporations, multi-division home health care conglomerates, and private duty agencies including both for-profit and not-for-profit entities.
Mark graduated from Fordham University with honors in Economics and Finance. He is an Advisory Board member of the Home Health Finance
Management Association, served on the board of the Home Care Technology Association of America, and has chaired the Southeast AeA Sales & Marketing assembly.
[3146] The Broker and the Lawyer: A Conversation about the Complexities of Mergers and Acquisitions
$60.00
[3140] Advanced Concepts in Employment Law – Doing the Labor and Employment Compliance Dance
Guides you through the steps every company can take to reduce its legal risk.
Presentation Info:
Presentation Date: November 13, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Wage and hour compliance remains a particularly
challenging area for home care agencies to master and presents one of the highest risks of legal liability. This
presentation guides you through the steps every company can take to reduce its legal risk. You will gain an
understanding of the home care practices targeted in recent lawsuits and government investigations – including:
live-in and 24-hour shifts
background check protocols
pay per visit
rate manipulation claims
timekeeping procedures
When completed, you will be able to identify potential problems and with a better
understanding of the compliance materials available in the home care toolkit to assist with your plan for improvement.
Program Learning Outcome:
Participants will identify how to remain in compliance with wage and hour laws.
TAHC&H Faculty/Presenter: Angelo Spinola, Shareholder, Littler Mendelson;
About the Presenter:
Angelo Spinola regularly represents employers across the country in collective, class, and
hybrid actions brought under the Fair Labor Standards Act and various state wage and hour laws. Appearing on behalf of employers in federal and state
courts and administrative tribunals throughout the United States, Angelo has litigated all types of discrimination cases, including age, disability, race,
national origin, sex, harassment and retaliation. Additionally, Angelo regularly assists employers to promote an issue-free work environment through counseling,
training and other preventive strategies. He also conducts training on employment-related issues for management personnel, lawyers and human resources professionals
and is a regular speaker before business organizations and human resource groups on a wide variety of employment law topics.
[3140] Advanced Concepts in Employment Law – Doing the Labor and Employment Compliance Dance
$45.00
[3138] Marketing in a Healthcare Environment – Putting Your BEST Foot Forward Without Breaking the Law or the Bank!
For the administrator who needs to grow the business in a heavily regulated, highly competitive marketplace.
Presentation Info:
Presentation Date: November 13, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: Marketing in healthcare is an increasingly complex and dangerous endeavor.
Laws and regulations fail to provide clear guidance as to what the agency can and can’t do as it relates to hiring and training a sales force,
developing sales and promotion campaigns using electronic media, participating on community health fairs, and most importantly, making contact
with the right people, and competing against the big guys! The best ideas in the real-world sales environment often fail to meet the requirements
of the federal and state anti-solicitation laws, safe harbor requirements in the Anti-Kickback Statute, STARK rules, or the Gifts to Beneficiaries
limitations, and competitors are only too happy to report any perceived violations to government investigators who will take it seriously!
This presentation is designed for the administrator who needs to grow the business in a heavily regulated, highly competitive
marketplace while protecting the pocketbook from costly endeavors. Jan will review the regulatory restrictions that impose limitations on the provider,
BUT she will also introduce you to 9 successful marketing strategies that are economical, investigator friendly, and owner appreciated.
Program Learning Outcome:
Participants will actively engage in the learning activity and indicate an intent to change or enhance their practice by implementing
marketing practices in compliance with state and federal regulations.
TAHC&H Faculty/Presenter: Jan Spears, CEO, MJS & Associates, LLC
About the Presenter:
Jan Spears is Co-owner and Chief Executive Officer of MJS & Associates, LLC.
She has more than 30 years’ experience in the health care field. Ms. Spears has owned and operated a multimillion dollar home health care company as
well as consulted for over 300 homecare providers in 25 states. As a full time consultant for the past 15 years, Ms. Spears has successfully merged
clinical and financial strategies into successful operational plans for numerous providers nationwide. Jan serves as a Medicare coverage expert for
health care facilities who are undergoing audits by federal contractors through all levels of appeals. She has authored several publications and heads
a team of more than 25 consultants at MJS & Associates, LLC.
[3138] Marketing in a Healthcare Environment – Putting Your BEST Foot Forward Without Breaking the Law or the Bank!
$45.00
[3133] Advanced Concepts in Business Operations: Leadership is a Verb
Learn how to turn leadership into action.
Presentation Info:
Presentation Date: November 12, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: Leadership is more than a title, goal or vision.
How do you influence your team every day to create not only the culture that you desire within your organization,
but also the process that leads to results? It is imperative that we are up to the moment on the current state of the
industry, possess the knowledge base to create effective strategy, and communicate in such a way that we influence our staff to success!
Program Learning Outcome:
Participants will actively participate in the learning activity and identify strategies to become a more effective leader.
TAHC&H Faculty/Presenter: Susan Neel, LVN, Vice President of Business Strategy, HealthCare ConsultLink
About the Presenter:
Susan Neel is the Vice President of Business Strategy for HealthCare ConsultLink.
Throughout her highly successful career, Susan’s roots as a field nurse and Clinical Liaison enabled her to progress through the sales ranks,
eventually achieving leadership positions with Gentiva, Girling Healthcare and Traditions Health Care. Early in her career she achieved the
Pinnacle Gold award with Gentiva, which recognized her as one of the top three Account Executives in the company.
Susan is recognized as an expert in healthcare sales, and she currently consults with home health, hospice and PAS clients
throughout the United States. She is also the author and developer of the REACH Sales Training Program, a program designed to energize agencies and
equip them with the tools they need to effectively grow their business.
[3133] Advanced Concepts in Business Operations: Leadership is a Verb
$60.00
[3130] Navigating and Understanding the Importance of Employment Law
How understanding these laws can reduce your legal risk.
Presentation Info:
Presentation Date: November 12, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: In this presentation employment lawyers Angelo Spinola and Melissa Judd
from Littler Mendelson guide you through the alphabet soup of employment law and explain how understanding these laws can reduce your
legal risk. You will gain an understanding of recent legislative and litigation trends – including recordkeeping, time keeping systems,
off-the-clock work, independent contractors, and best practices for disciplining and terminating employees. You will also learn how to
identify problems and solutions, and use the resources available to you to keep your business on the right track.
Program Learning Outcome:
Participants will identify how to remain in compliance with wage and hour laws.
TAHC&H Faculty/Presenter: Angelo Spinola & Melissa Judd, Littler Mendelson
About the Presenter:
Angelo Spinola regularly represents employers across the country in collective,
class, and hybrid actions brought under the Fair Labor Standards Act and various state wage and hour laws. Appearing on behalf of employers in federal and
state courts and administrative tribunals throughout the United States, Angelo has litigated all types of discrimination cases, including age, disability,
race, national origin, sex, harassment and retaliation. Additionally, Angelo regularly assists employers to promote an issue-free work environment through
counseling, training and other preventive strategies. He also conducts training on employment-related issues for management personnel, lawyers and human
resources professionals and is a regular speaker before business organizations and human resource groups on a wide variety of employment law topics.
About the Presenter:
Melissa Judd Shareholder with Littler Mendelson, is an ardent advocate, offers candid advice,
and helps devise business-oriented solutions to maximize positive results and mitigate risk for her clients. Melissa represents and counsels management clients in
connection with a wide array of labor and employment matters arising under federal and state laws. She provides advice to her clients regarding best employment
practices and on various employment concerns to mitigate risk and ensure compliance with federal, state, or local laws, including
resolving wage-and-hour concerns and conducting effective investigations related to employee misconduct or allegations of discrimination, harassment, or retaliation.
[3130] Navigating and Understanding the Importance of Employment Law
$37.50
[3128] Long Length of Stay Patients: To recertify or not? That is the question
Pertinent info to help frame ongoing hospice eligibility determinations in long
length of stay (LLOS) patients.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/09/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][7]financial management
Program Description:In this program the presenter shares pertinent information to
help agencies frame ongoing hospice eligibility determinations in long length of stay (LLOS) patients, to utilize this information
to inform recertification decisions in LLOS patients, and to appropriately address regulatory concerns and regulatory scrutiny.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by identifying best
practices in clinical documentation to inform appropriate recertification decisions in long length of stay patients.
TAHC&H Faculty/Presenter: Robert Friedman, MD, Chief Medical Officer, Hospice Austin
About the Presenter:
Robert Friedman has been a HPM physician for 22 years. He is also a certified
Hospice Medical Director and a Fellow with the AAHPM. He has a wide variety of experience in HPM, including his present role as Chief Medical Officer
for Hospice Austin. His activities include administrative, regulatory, clinical, and provider supervisory duties, in addition to providing education
to staff and the community. He has Hospice and Palliative Care experience in both inpatient and outpatient settings. Dr. Friedman has presented a wide
variety of topics over the years. He has significant regulatory experience, including experience with Probe and MIC Audits. He is a member of the NHPCO
Regulatory Committee. In addition, he is a Texas & New Mexico Hospice Organization board member, an item writer for the HMDCB, and is actively
involved in the Texas MOST Coalition.
[3128] Long Length of Stay Patients: To recertify or not? That is the question
$45.00
[3127] Wound Management: A Clinical Perspective
Provides knowledge of the current evidence-based standard of care management guidelines
for Wound Care.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/09/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
Program Description:This program provides subscribers
with knowledge of the current evidence-based standard of care management guidelines in the area of Wound Care. Understanding wound
management guidelines allows care providers to make appropriate decisions for their patients to ensure optimal outcomes. Management guidelines include:
Pressure Ulcers
Diabetic Ulcers
Arterial and Venous Ulcers
Burns
Wound Care for Hospice patients
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by applying
evidence-based wound management protocols to ensure optimal patient outcomes.
TAHC&H Faculty/Presenter: Furqan Khan, APRN, ACNS-BC, MSN, CWCN, WCN-C and Ket Harris Davis, APRN, FNP-C, DNP
About the Presenter:
Furgan (Alex) Khan started his career in 1996 as a U.S. Army Nurse and was assigned to Brooks Army Medical Center Burn unit
at Fort Sam Houston, San Antonio, Texas. Mr. Khan completed his Master's degree in Nursing from Liberty University, Lynchburg, Virginia and
Post Master's from University of Incarnate Word, San Antonio, Texas. Mr. Khan has 20+ years of experience in Wound management in different clinical
settings. Mr. Khan currently works as an Advanced Practice Nurse and delivers care to clients at home, in clinic, nursing home and in assisted living facilities.
About the Presenter:
Dr. Ket Davis is a native of Shreveport, Louisiana. She received her Bachelors of Nursing Science degree from
Grambling State University in 2004. She attended Grambling State University from 2010-2012 where she completed her Master of Nursing Science with a concentration in Family Practice.
She is a board-certified family nurse practitioner since 2012. Dr. Davis relocated to Fort Worth, Texas in 2012 where she became staff at the John Peter Smith Hospital from 2012-2013.
She later began working at Metrocare University in 2013. Dr. Davis went on to finish her doctorate training at the University of Texas at Arlington (UTA) in 2017.
Dr. Davis currently provides comprehensive medical care & wound care services to the clients at home, in her clinic, in nursing homes and assisted living facilities.
[3127] Wound Management: A Clinical Perspective
$45.00
[3126] Quality Assurance and Performance Improvement (QAPI) Performance Improvement Project – Are You in the Driver’s Seat?
How to stay in the driver's seat w/ CoP required Performance Improvement Project.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/09/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
Social Worker
1.5 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
Program Description:Learn how to stay in the driver’s seat with the CoP required Performance Improvement Project.
Keep your project in “drive” and avoid the potholes and detours that can cause your project to be become neutral or even go in reverse.
Learn about the purpose and components of the Performance Improvement Project (PIP) and how to stay in compliance.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by implementing performance improvement
projects to remain in compliance with the updated Medicare Conditions of Participation while promoting optimal patient outcomes.
TAHC&H Faculty/Presenter: Linda Parker, RN, BSN, COS-C, HCS-D, Education Coordinator, HealthCare ConsultLink
About the Presenter:
Linda Parker’s career in home health began in 1976 as a field nurse. She has been a part
of the HealthCare ConsultLink team for over 17 years and is certified in OASIS (COS-C), ICD-10 Coding (HCS-D) and has a love for Quality Assessment and Performance Improvement (QAPI).
Her passion for quality care has led her to work directly with agencies as a consultant and educator so that the quality of care, as well as patient outcomes, are improved.
She has been a keynote speaker for HealthCare ConsultLink at sponsored Administrator Trainings with focus on QAPI, Conditions of Participation, OASIS and ICD-10-CM.
[3126] Quality Assurance and Performance Improvement (QAPI) Performance Improvement Project – Are You in the Driver’s Seat?
$45.00
[3125] Preparing for HEART – Hospice Evaluation and Assessment Reporting Tool
What's happening now with HEART.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/09/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
Social Worker
1.25 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][6]risk assessment and management
Program Description:HEART is a standardized comprehensive assessment tool that CMS will
require all Medicare certified hospices to use. While we do not have an exact tool or an exact date of implementation, this program
does discuss what is happening now with HEART, how it will be used, what might be in the tool, and a possible timeline. Lessons learned
from other provider types about mandated standardized assessments is shared with suggestions for preparation specific to hospices.
The presentation incorporates lessons learned so far in the hospice quality reporting program.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by incorporating documentation
practices to allow for more detailed clinical data collection to ensure optimal patient outcomes.
TAHC&H Faculty/Presenter: Katie Wehri, Healthcare Provider Solutions
About the Presenter:
Katie Wehri is Director of Operations Consulting for Healthcare Provider Solutions, Inc. (HPS) She joined HPS in 2017 with
more than 25 years in the hospice, home health, private duty and palliative care industries and is certified by the Health Care Compliance Association
in health care compliance and health care privacy compliance. She was a provider executive for 13 years and began consulting at the national level in 2009
specializing in regulatory and accrediting organization standards interpretation, all aspects of healthcare provider operations, and compliance. She has worked
with multiple state and national associations and has written numerous articles and provided numerous presentations on these topics.
[3125] Preparing for HEART – Hospice Evaluation and Assessment Reporting Tool
$37.50
[3124] Strategies for Managing Margins: Working Smarter, Not Harder
Work intentionally to implement integrated strategies systematically and in a disciplined way.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: Financial success in home health and hospice means thinking beyond merely cutting costs. To thrive and achieve sustainable results, organizations must work intentionally
to implement integrated strategies systematically and in a disciplined way. This program presents ways to increase the value of your services by maximizing existing resources, simplifying processes, evaluating the
clinical service delivery model and leveraging the use of technology. You don’t have to sacrifice quality, access and patient satisfaction in the process!
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by applying accounting strategies to bring about financial and operational improvements.
TAHC&H Faculty/Presenter: William J. Simione III, Managing Principal, Simione Healthcare Consultants
About the Presenter:
Bill Simione III serves as Managing Principal at Simione Healthcare Consultants, leading all consulting, as well as
product and service delivery to support home care and hospice business improvement. He previously managed Simione's Financial Consulting division, and has been actively involved in the
home care and hospice industry for more than 25 years. Bill has held many interim management positions over the years, including Chief Executive Officer, Chief Financial Officer and
Director of Patient Accounting for numerous home care/hospice organizations ranging from single agencies to multi-state organizations and hospital-owned postacute entities. During his
interim management positions, he has been responsible for many agency turnarounds, including positioning an agency for acquisition.
Bill is a highly experienced speaker addressing many national home care and hospice organizations, as well as state and local associations. He is a graduate of
Villanova University with a B.S. in Accounting.
[3124] Strategies for Managing Margins: Working Smarter, Not Harder
$37.50
[3123] The Tax Cuts and Jobs Act of 2018: Big Challenges Ahead for Healthcare Entities
How it affects individuals and healthcare entities.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: The Tax Cuts and Jobs Act (TCJA) represents the most significant change to Internal Revenue Code in more than 30 years and creates big changes for all taxpayers including
healthcare entities. In this program BKD trusted advisor Paige Gerich shares her knowledge and expertise on the recent legislation that will affect you and your organization.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by implementing recent tax law changes that affect healthcare organizations.
TAHC&H Faculty/Presenter: Paige Gerich, CPA, BKD CPAs & Advisors
About the Presenter:
Paige Gerich As industry tax leader for BKD’s South Region, Paige Gerich is charged with growth and development of
not-for-profit and governmental tax services in Texas, Oklahoma and Arkansas. She has more than 30 years of experience providing tax services to a broad range of health care
institutions, physician and clinical practices and other not-for-profit entities. Paige performs comprehensive reviews of not-for-profit activities to identify and help mitigate exposure areas related to
private inurement, intermediate sanctions, worker classification and unrelated business taxable income issues. She has extensive experience with IRS examinations, obtaining favorable determination
letters, private letter rulings and closing agreements. Paige also provides tax, financial and retirement planning services for key executives, in addition to compliance and business tax services.
Paige currently serves on the board and as Treasurer of the Greater Houston Women’s Chamber of Commerce. She also serves on the board as Secretary and Communications Chair of the TEGE Exempt Organizations Council. She is a member of the American Institute of CPAs, Texas Society of Certified Public Accountants and American Health Lawyers Association. She has led several tax-focused webcasts and presented to a number of industry organizations, including the Risk Management Association, Government Finance Officers Association, National Association of College and University Business Officers and Healthcare Financial Management Association.
Paige is a graduate of University of Houston, Texas, with a B.B.A. degree in accounting.
[3123] The Tax Cuts and Jobs Act of 2018: Big Challenges Ahead for Healthcare Entities
$30.00
[3122] HIPAA Compliance for Hospice Agencies
Overview of requirements and applications in hospice setting.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/09/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
Social Worker
1.25 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][9]community resources
Program Description:Complying with HIPAA requirements isn’t always easy, and hospices have some
unique complications. There are often a number of family members, unique and intricate family dynamics and often stressful
family situations; communication amongst staff working remotely but as a team; volunteers; working with records after a
patient’s death; etc. This program provides an overview of the HIPAA requirements and application in the hospice setting.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by implementing HIPAA regulations as they pertain specifically to hospice patients.
TAHC&H Faculty/Presenter: Katie Wehri, Healthcare Provider Solutions
About the Presenter:
Katie Wehri is Director of Operations Consulting for Healthcare Provider Solutions, Inc. (HPS) She joined HPS in 2017 with
more than 25 years in the hospice, home health, private duty and palliative care industries and is certified by the Health Care Compliance Association
in health care compliance and health care privacy compliance. She was a provider executive for 13 years and began consulting at the national level in 2009
specializing in regulatory and accrediting organization standards interpretation, all aspects of healthcare provider operations, and compliance. She has worked
with multiple state and national associations and has written numerous articles and provided numerous presentations on these topics.
[3122] HIPAA Compliance for Hospice Agencies
$37.50
[3121] Building Workforce Across Generations: Are You Ready to Compete?
Build a winning strategy in a increasing competitive talent marketplace.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][9]community resources
§558.260[a][10]marketing
Program Description: For the first time in history, five generations can be found working side by side in the workforce. A talent gap is forming as Baby Boomers age into retirement and
Millennials climb the corporate ladder. Recruitment strategies to attract, recruit, retain, and motivate young people need to reply less heavily on traditional pay and benefits, and focus more on creating welcoming
cultures. Learn how to build a winning strategy in an increasingly competitive talent marketplace.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by implementing strategies to recruit, retain, and motivate a young workforce.
TAHC&H Faculty/Presenter: Adrian Killebrew, Business Development Executive, Axxess
About the Presenter:
Adrian Killebrew is a savvy professional whose ability to connect others and build
relationships has allowed organizations to establish meaningful business connections nationally. Adrian is a business development executive for Axxess,
the fastest growing home healthcare technology company in North America, where he oversees relationships and partnerships with key industry associations,
regional consultants, and national vendor partners. Adrian has been delivering organizational management and business development strategies for over 13 years.
He brings expertise from the healthcare technology, wireless, and association management industries working for organizations such as Verizon, Dallas Regional
Chamber and Axxess. Adrian is currently in the pursuit of a Doctorate in Management with an emphasis in Organizational Leadership.
Adrian is also the Founder and Executive Director of IRON Dallas. His personal brand is in lock-step with his commitment to
investing in the community. He believes in the power of mentorship and professional development and puts that belief into action. He serves on the board of
the Dallas Arboretum, TAHCH’s PAC Council and is actively engaged in mentorship programs with Dallas Regional Chamber Young Professionals, Year Up and Education is
Freedom. He is an alum of Leadership Dallas, Dallas 40 Under 40, Mayor’s Star Council and serves as the Vice President of the Dallas alumni chapter of his alma mater,
Rhodes College. He is not only committed to his own success, but he is equally committed to the success of others.
[3121] Building Workforce Across Generations: Are You Ready to Compete?
$30.00
[3120] Home-Based Care and the (Re)emergence of Managed Care: Opportunities and Strategic Imperatives
A high-level overview of strategic imperatives and emerging opportunities.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: This program provides a high-level overview of the strategic imperatives and
emerging opportunities facing home health, hospice, and other home-based care providers. It explores the paths that CMS,
Medicaid agencies, and other payers are likely to follow in refining and expanding risk-based payment models—both for
post-acute providers as well as their acute care referral partners. Along with the adoption and diffusion of ACOs and
other value-based payment models, it addresses the implications of the expansion in Medicare Advantage and Medicaid managed
care for the growth and profitability of post-acute care providers.
Against the backdrop of rising managed care penetration and more risk-based payment models, there is a look at how
demographics and evolving consumer preferences are likely to affect the post-acute care business model. The program
concludes with an exploration of the different business models that leading home-based care organizations are pursuing,
ranging from serving as the high-reliability downstream provider to acting as the comprehensive post-acute care manager for
hospitals and payers.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by applying strategies to remain competitive as new value-based payment models emerge.
TAHC&H Faculty/Presenter: Fred Bentley, Vice President, Avalere
About the Presenter:
Fred Bentley advises clients on health
delivery and payment innovation, providing analytic and strategic insight on issues related to the delivery of care. As an expert in fields
ranging from payer strategy to hospital-physician alignment, and post-acute care, he has worked with providers, including integrated delivery
networks, academic medical centers, post-acute providers, and long-term care organizations as well as national and regional health plans.
Over the past five years, his work has focused on supporting health systems engage in Medicare and Medicaid payment and delivery system transformation initiatives.
Prior to joining Avalere, Fred was a Principal in the Accountable Care Solutions practice at The Chartis Group.
In this role, he worked with leading hospitals and health systems in developing strategic roadmaps to guide their clinical innovation,
population health, and cross-continuum integration initiatives. He also served as a Managing Director with The Advisory Board Company,
managing a team of consultants and analysts who supported provider organizations ranging from physician groups and health systems to post-acute care providers.
Fred holds an MPP and MPH from the University of California, Berkeley and a BA in Political Science from Haverford College.
[3120] Home-Based Care and the (Re)emergence of Managed Care: Opportunities and Strategic Imperatives
$30.00
[3119] Reading the Tea Leaves – Home Health at a Critical Juncture!
Focus on evolution from fee-for-service to system based on delivery of value.
TAHC&H Faculty/Presenter: Duane Blackwell, CEO, National Home Health Analytics
Presentation Info:
Presentation Date: August 8, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: The home health industry is at a critical
juncture in its evolution from fee-for-service (FFS) to a healthcare system based on the delivery of value.
This program includes discussion and review of Medicare Home Health claims data and how it supports the arguments
that will be made. The presenter starts with a quick look at the current state of the industry and some of the
new delivery models that are requiring reassessment of how home health is delivered (ACOs, Bundled Payments, etc...)
There is a review and trend of the relevant claims data metrics for the US, Texas, and several local Texas markets.
Included is a discussion on the ongoing processes employed by Accountable Care Organizations and hospital systems of
vetting post-acute care (PAC) providers for inclusion in preferred provider narrow networks. The program concludes
with a look at some "inconvenient truths" surrounding the growing impact and influence of Medicare Advantage on the
home health industry.
Program Learning Outcome: Upon completion of this program, the viewer will be able to:
Indicate an intent to change or
enhance their practice by utilizing publicly available data to enhance care delivery processes.
TAHC&H Faculty/Presenter: Duane Blackwell, CEO, National Home Health Analytics
About the Presenter:
Duane Blackwell has been in home health since August, 1997 when he was
hired as CEO of Thompson Home Health, a multi-provider Louisiana-based home health company. At that time, the industry was undergoing a
dramatic transition from a cost-based system to prospective payment. Duane’s previous career in commercial banking seemed a good fit for
what was to be a tectonic shift in the way home health was delivered. In 2003, he assisted in the successful sale of Thompson to an equity
investment firm, staying on as CEO for five years following the sale.
In 2008, Duane established SOSO Solutions, LLC, a consulting practice focused primarily on the serving needs
of post-acute care providers, including home health and hospice companies. SOSO’s areas of focus include strategic planning, financial
management, the management of change, and sales and business development. SOSO continues to serve a client base centered in the Gulf South..
In 2015, Duane partnered with Dr. Cordt Kassner and Dr Warren Hebert to establish National Home Health Analytics;
a Medicare Clams and Cost Report research and consulting company focused on delivering industry transparency. A native of Hattiesburg, Mississippi, Duane
earned a Bachelor of Science in Business Administration and a Master of Business Administration from The University of Southern Mississippi.
[3119] Reading the Tea Leaves – Home Health at a Critical Juncture!
$45.00
[3117] Ensure Appropriate Setting Selection by Working with Hospital Discharge Planners
How to help Discharge Planners make fact based transition of care decisions.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/08/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 8, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
Social Worker
1.5 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][9]community resources
§558.260[a][10]marketing
Program Description:Effective hospital discharge planning and transitions of care have real
benefits in improved patient outcomes and lower hospitalization rates. Though the American Medical Association and the
Joint Commission offer recommendations for discharge planning, there is no universal system used within hospitals. Being
able to work with your hospital discharge planners to help them make fact based transition of care decisions, even if it’s
not to your practice setting, may influence the rest of patients’ lives.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by
utilizing techniques to help discharge planners make fact-based decisions when assisting with transitions of care.
TAHC&H Faculty/Presenter: Cheryl A. Acres RN, CCM, CDP
About the Presenter:
Cheryl Acres has been an RN since 1978, and a certified case manager since 1998.
As of February 2018, she obtained her credentials as a Certified Dementia Practitioner (CDP), and her certification as an Assisted Living Manager (CALM) in Texas.
Clinical practice areas have included acute care and home health care, and case management practice has included group health insurance, home health care, Workers’
Compensation, disability management and consulting, with multiple areas of expertise. She founded her company, Comprehensive Care Management LLC in 2007, in order to
assist seniors and families to develop a care road map, providing education about illness and services for their aging loved ones, and to aid seniors in maintaining their
health, independence, while aging with dignity.
[3117] Ensure Appropriate Setting Selection by Working with Hospital Discharge Planners
$45.00
[3116] Medicare Targeted Probe & Educate
Learn how to respond to record requests and subsequent audit findings.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/08/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 8, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Program Description: This program reviews the goal of the Targeted Probe & Educate audit process.
Learn how to respond to these record requests as well as the subsequent audit findings. The timelines for responses and the
recoupment process are defined. This presentation describes likely audit risks for home health agencies and how to
monitor those risks, including analyzing PEPPER reports. It will not only assist in providing a checklist for the
documentation required to be sent in, but also suggest a checklist of things to review in the chart before sending it in.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by using the PEPPER reports
to target documentation enhancements that will result in more successful Targeted Probe and Educate results.
TAHC&H Faculty/Presenter: Melinda A. Gaboury, COS-C Chief Executive Officer, Healthcare Provider Solutions
About the Presenter:
Melinda Gaboury, with more than 27 years in home care, has over 17 years of executive speaking and educating experience,
including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association
meetings throughout the country. Melinda has profound experience in Medicare PPS training, billing, collections, case-mix calculations, chart reviews and due diligence. ZPIC, RA,
ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board as
ex-officio and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health Pocket Guide to OASIS-C2: A Reference for Field Staff.
[3116] Medicare Targeted Probe & Educate
$45.00
[3115] Implementation of the National Standards for Culturally and Linguistically Appropriate Services (CLAS)
Important steps in implementing and sustaining CLAS standards within your organization.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/08/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 8, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
Social Worker
1.5 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description:This program covers important steps in implementing and
sustaining the CLAS standards within your organization. You will learn how to manage change by following key strategies
for evolving your environment. You will also learn tips to sustain this evolution long term with turnover and the
ever-changing rules and regulations of the healthcare industry. A real case example of implementing these standards
within a large managed care organization is also presented. By the end of this program, you will be able to identify
the key steps in the CLAS Blueprint with ideas on implementing these standards within your organization.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by actively
implementing National Standards for Culturally and Linguistically Appropriate Services to enhance patient care.
TAHC&H Faculty/Presenter: Jillian Hamblin, Chief Operating Officer, UnitedHealthcare Community Plan
About the Presenter:
Jillian Hamblin is the Chief Operating Officer of UnitedHealthcare Community & State’s Texas Health Plan.
In this role, Jillian oversees health plan operational excellence, project management, appeals and grievances, state inquiries, vendors, and network relations.
She is responsible for the overall member experience for Medicaid, CHIP, Medicare-Medicaid Dual Demonstration, and Dual Special Needs Plan members, including
the strategy to address Social Determinants of Healthcare. She sponsors initiatives specifically focused on combating homelessness and finding competitive
employment in the community. She also serves as the Executive Sponsor for the Project Search program at the Texas Health Plan, a program that provides young
adults with Intellectual or Developmental Disabilities internship opportunities on their path to competitive employment.
Before assuming this role in December of 2015, Jillian was the Director of Health Services Operations for the Texas Health Plan. Here she focused
on process documentation and improvement, creation and implementation of clinical training programs, employee engagement, and innovation. Her innovation skills
were rewarded as a finalist in the prestigious UnitedHealth Group Stephen Hemsley Innovation Challenge in 2013. Prior to joining UnitedHealthcare, Jillian was the
Director of Account Services for a Specialty Benefit Management vendor that focused on quality, safety, and utilization management for over five million lives
across the United States and Puerto Rico. Jillian received a Bachelor of Science in Psychology from Baylor University in Waco, Texas.
She is very passionate about animal rescue and fostering. She resides in Spring, Texas with her husband, two children, and two dogs.
[3115] Implementation of the National Standards for Culturally and Linguistically Appropriate Services (CLAS)
$45.00
[3114] An Overview of the National Standards for Culturally and Linguistically Appropriate Services (CLAS)
Learn the purpose, definitions and examples of these standards in action.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/08/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 8, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
Social Worker
1.25 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description:This program provides an overview of the National Standards for Culturally
and Linguistically Appropriate Services (CLAS), including the purpose, definitions of each standard, and examples of these
standards in action. By the end of this presentation, you will be able to define the standards and identify examples of
each standard in action as it relates to the health care industry. You will also learn the timeline for health equity and
important milestones in eliminating health care disparities among our population.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by identifying examples of the Culturally
and Linguistically Appropriate Services (CLAS) standards in action to aid in reducing health disparities among their patient population.
TAHC&H Faculty/Presenter: Jillian Hamblin, Chief Operating Officer, UnitedHealthcare Community Plan
About the Presenter:
Jillian Hamblin is the Chief Operating Officer of UnitedHealthcare Community & State’s Texas Health Plan.
In this role, Jillian oversees health plan operational excellence, project management, appeals and grievances, state inquiries, vendors, and network relations.
She is responsible for the overall member experience for Medicaid, CHIP, Medicare-Medicaid Dual Demonstration, and Dual Special Needs Plan members, including
the strategy to address Social Determinants of Healthcare. She sponsors initiatives specifically focused on combating homelessness and finding competitive
employment in the community. She also serves as the Executive Sponsor for the Project Search program at the Texas Health Plan, a program that provides young
adults with Intellectual or Developmental Disabilities internship opportunities on their path to competitive employment.
Before assuming this role in December of 2015, Jillian was the Director of Health Services Operations for the Texas Health Plan. Here she focused
on process documentation and improvement, creation and implementation of clinical training programs, employee engagement, and innovation. Her innovation skills
were rewarded as a finalist in the prestigious UnitedHealth Group Stephen Hemsley Innovation Challenge in 2013. Prior to joining UnitedHealthcare, Jillian was the
Director of Account Services for a Specialty Benefit Management vendor that focused on quality, safety, and utilization management for over five million lives
across the United States and Puerto Rico. Jillian received a Bachelor of Science in Psychology from Baylor University in Waco, Texas.
She is very passionate about animal rescue and fostering. She resides in Spring, Texas with her husband, two children, and two dogs.
[3114] An Overview of the National Standards for Culturally and Linguistically Appropriate Services (CLAS)
$37.50