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Basic Sales Skills: Marketing & Sales Tactics to Generate Legendary Results

[746] Basic Sales Skills: Mktg. & Sales Tactics to Generate Legendary Results Subscription Type: Individual Faculty:Ferris In this introductory program, Mike provides an overview of the skills necessary to compete and win more referrals. He has designed this program for all types of staff including outside sales representatives, community and hospital liaisons, program representatives, sales managers, clinical managers and administrators. This program is appropriate for anyone having direct contact with referral sources and consumers in the community. Basic skills covered include: Proper Introductions Asking for Business Handling Objections Problem Resolution Differentiation Competitive Analysis Using Promotional Items Goal Setting Mike is the Director of the Marketing, Sales and Customer Service Consulting Division at Simione Consultants. Long a nationally recognized expert in Home Care and Hospice Sales, Marketing and Customer Service, his training programs are the most acclaimed in the country, receiving accolades from some of the biggest CEOs and Sales managers from California to New York. He has the unique perspective of having counseled and consulted with many of the most successful home care and hospice organizations and seen what works on a national basis. Education-Training Credits: 2.0 Hr(s) HCSSA Administrator/Alternate

Speaker: Ferris, Michael
Model: 746

$60.00

Orientation to Comprehensive Assessment, OASIS, Outcomes

Orientation to Comprehensive Assessment, OASIS & Outcomes Summary: This program examines the comprehensive assessment, OASIS and outcomes model for home health. HCSSA Topic(s) Addressed: §558.259[d][10]the Outcome and Assessment Information Set (OASIS) Faculty: Will, Rhonda & Krafft, Cindy Home care clinicians need a clear understanding of what is involved in the completion of a comprehensive assessment both from a clinical and regulatory perspective. The OASIS assessment is an integral part of care delivery as the data it collects drives our care, determines the quality of the care delivered and impacts payment. This program examines the comprehensive assessment, OASIS and outcomes model for home health. Cindy Krafft and Rhonda Will discuss the comprehensive assessment process and its relationship to achieving positive patient outcomes while, throughout this discussion, emphasizing the importance of OASIS accuracy. They also explore the role of outcome measures in determining quality of care. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss the necessary components of a comprehensive assessment Discuss the significance of completing the OASIS document accurately Explore the relationship between OASIS and outcome measures in determining quality of care About the Presenters: Rhonda Will, RN, BS, HCS-D, COS-C heads Fazzi's OASIS auditing team and is one of home care's most well known national trainer and speaker. Cindy Krafft , MS, PT, COS-C is an Assistant Director of Operational Consulting, Rehab Services at Fazzi Associates, Chair of the NAHC Therapy Advisory Committee and the current Vice President of the Home Health Section of the American Physical Therapy Association. Education-Training Credits: 1.25 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259[d][10]the Outcome and Assessment Information Set (OASIS) [715] Orientation to Comprehensive Assessment, OASIS & Outcomes

Speaker: Will, Rhonda & Krafft, Cindy
Model: 715

$37.50

Nutrition at End-of-Life

[772] Nutrition at End-of-Life Subscription Type: Individual Faculty:Martin Not providing food and water at end-of-life may be difficult for care givers, whether they are family or healthcare professionals. You will learn activities that may assist care givers in providing nutritional and emotional support, both prior to and during this time. Personal nutritional choices, cultural considerations, and ethical issues are also explored. Presented by C. Andrew Martin, RN, Consultant with Weatherbee Resources. A recommended program for addressing the following required topic(s) of TX §558.259( d ) [9] Nutrition Education-Training Credits: 0.5 Hr(s) HCSSA Administrator/Alternate

Speaker: Martin, C. Andrew
Model: 772

$15.00

Administrator Training: Initial Training Requirements

Administrator Training: Initial Training Requirements Summary: Addresses seven (7) required topics for Texas HCSSA administrators. HCSSA Topic(s) Addressed: §558.259[c][1] information on the licensing standards for an agency §558.259[c][2] information on the state and federal laws applicable to an agency §558.259[d][2]legal issues regarding advance directives §558.259[d][3]client rights, including the right to confidentiality §558.259[d][5]complaint investigation and resolution §558.259[d][7]abuse, neglect, and exploitation §558.259[d][8]infection control Faculty: Hammond, Rachel Program Description: This program presents the regulations required of home care agencies in order to comply with the rules and provide quality care. Topics covered include: licensing standards state and federal laws applicaple to agencies Advanced Directive law requirements client rights and responsibilities abuse, neglect, or exploitation complaints infection control Program Objectives: Upon completion of this program, the viewer will be able to: Indentify licensing standards, state and federal laws applicable to their agency license Discuss Advance Directive law requirements Discuss Client Rights and responsibilities Identify what qualifies as abuse, neglect, or exploitation Identify what is considered a complaint Discuss infection control regulations About the Presenter: Rachel Hammon is the Director of Clinical Practice and Regulatory Affairs for TAHC&H. Rachel has been in health care for 17 years with over 11 years of home care experience, including pediatric case manager, Medicare case manager, Administrator/DON and Corporate Director of Clinical Services, with the majority of her time focused on supervision and management of home care pediatric programs. At TAHC&H, Rachel provides clinical and technical assistance related to both federal and state regulations. She currently serves on the Nursing Practice Advisory Council for the Texas Board of Nurse Examiners. Education-Training Credits: 0.75 Hr(s) HCSSA Administrator/Alternate addressing TX: §558.259[c][1] information on the licensing standards for an agency §558.259[c][2] information on the state and federal laws applicable to an agency §558.259[d][2]legal issues regarding advance directives §558.259[d][3]client rights, including the right to confidentiality §558.259[d][5]complaint investigation and resolution §558.259[d][7]abuse, neglect, and exploitation §558.259[d][8]infection control [468] Administrator Training: Initial Training Requirements

Speaker: Hammon, Rachel
Model: 468

$22.50

Survey Strategies and Plans of Correction

[672] Survey Strategies and Plans of Correction Faculty: Hollers This program addresses the steps involved in preparing for a survey and responding when deficiencies are noted. The process to be followed for preparing a plan of correction is discussed in detail. Ms. Hollers is an Austin-based home care consultant with nearly 30 years of experience in a variety of agency settings. This program is included in the Initial Phase One Curriculum Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259( c )(1)