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Advanced Concepts in Business Development: Relationship Marketing
[3312] Advanced Concepts in Business Development: Relationship Marketing
This presentation is intended to completely rewire the way you look at the marketing activities in your agency!
NOW AVAILABLE: RELEASED 11/20/2019 This program was presented on 11.12.2019 at the Texas Association of Home Care & Hospice Administrator Program in Houston.
It is one of 20 presentations captured and produced for online access.
Presentation Info:
Presentation Date: November 12, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: Unfortunately, Healthcare has turned into a cutthroat industry.
How can you set your agency apart in your marketing strategy where they don’t just look at your liaison as a muffin pusher?
This presentation is intended to completely rewire the way you look at the marketing activities in your agency.
You will learn the importance of implementing a social work mindset that will be the building block for the exceptional care your agency will provide.
You will learn the importance of hiring based on candidate qualities, not just their qualifications, and hiring vested associates who believe in your mission.
You will also learn the importance of mirroring the expectations of your referral sources to gain optimal partnerships.
You get one chance to make a first impression, let’s build one that lasts!
Program Learning Outcome: Participants will identify how to implement effective marketing strategies and build partnerships that serve to distinguish their agency.
TAHC&H Faculty/Presenter: Ricka Willett, BSW, Director of Patient Services, Healing Hands Healthcare
About the Presenter:
Ricka Willett is the Director of Patient Services at Healing Hands Healthcare, LLC.
Ricka previously spent 7+ years as a hospital social worker prior to joining the home health industry. Ricka is the head of the Business Development team where she
has been highly successful in facilitating organic growth, as well as, in expanding the organizations foot print into new territories. Ricka is an active member in
both the Texas Association of Home Care & Hospice, as well as the National Association of Home Care & Hospice, where she participates on multiple committees.
Ricka has a Bachelors in Social Work, and is currently pursuing her Master’s in Business Administration in Healthcare Management.
[3312] Advanced Concepts in Business Development: Relationship Marketing
- Speaker
- Willett, Ricka
- Model
- 3312
$45.00
Operations, Budgeting, and Cash Flow Under PDGM
[3316] Operations, Budgeting, and Cash Flow Under PDGM
Identify key steps to ensure a smooth and comprehensive assessment of financial needs for home health operations under PDGM.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/13/2019 at the Texas Association of Home Care & Hospice
Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand
access from both home and office during the subscription period shown at the bottom of this page.
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: Budget planning is an important priority every year, but it takes on
new significance with PDGM in 2020. PDGM critical metrics will be key not only to managing your operations, but also for
projecting your financial outcomes. This budget presentation will identify key steps to ensure a smooth and comprehensive
assessment of financial needs for home health operations under PDGM.
Program Learning Outcome: Participants will actively engage in the learning activity and
indicate intent to change their practice by identifying key steps to ensure a comprehensive assessment of financial needs for home
health operations under PDGM to ensure continued operation and that contribute to improved patient outcomes.
TAHC&H Faculty/Presenters: Ron Barrera, Managing Director, Simione Healthcare Consultants
About the Presenters:
Ron Barrera serves as a Managing Director at Simione Healthcare Consultants, drawing on
more than 30 years of progressive financial, operational and strategic experience as a home health and hospice executive, consultant and interim leader.
He spearheads team consulting efforts in finance to support clients with financial reporting and analysis, budgeting, accounts receivable management,
benchmarking, strategic planning, transition of new acquisitions, purchasing and Medicare/Medicaid reimbursement issues.
A resident of Alpharetta, Georgia, Ron previously served as Vice President and Chief Financial Officer for the Visiting Nurse Association of Texas
in Dallas/Fort Worth, and also served as a vice president of operations for a large for-profit home health agency.
In his role as a consultant, he has assisted organizations in achieving enterprise wide goals for transformation and performance
improvement, enhancing back office processes, systematizing end-to-end departments and their deliverables, and developing shared service functions.
As a highly experienced interim leader, Ron has served as executive director and chief financial officer, managing financial, operational and reimbursement
functions for providers ranging in size from $25M to $280M+ in annual revenue.
An active member of the National Association for Home Care and Hospice, and the Home Care and Hospice Financial Managers
Association, Ron is a seasoned speaker for state and national associations. He graduated with a B.B.A. in accounting from Lamar University.
[3316] Operations, Budgeting, and Cash Flow Under PDGM
- Speaker
- Barerra, Ron
- Model
- 3316
$60.00
Most Everything Your Wanted to Know About Fraud, Waste and Abuse Laws...
[3307] (Most) Everything Your Wanted to Know About Fraud, Waste and Abuse Laws...But Were Afraid to Ask
Become familiar with the Anti-kickback Statute, Stark Law and the False Claims Act.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice
Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand
access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 12, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][1]information regarding fraud and abuse detection and prevention
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Federal and state governments have ramped up their efforts to combat fraud, waste and abuse in the healthcare system.
Despite these efforts, providers throughout the nation continue to face enforcement action. Understand what is at stake, by understanding your responsibilities and legal obligations.
Become familiar with the Anti-kickback Statute, Stark Law and the False Claims Act.
Program Learning Outcome: Participants will actively engage in the activity and indicate an intent to change or enhance their
practice by ensuring application of fraud and abuse surveillance within their agency to promote ethical standards of practice.
TAHC&H Faculty/Presenters: Jennifer Papapanagiotou, JD, Partner, Liles Parker, PLLC
About the Presenters:
Jennifer Papapanagiotou's practice focuses on compliance, regulatory and transactional matters for a wide array of
health care providers, including home health and hospice agencies. She has extensive experience in analyzing proposed and existing business arrangements for compliance with federal and state
fraud and abuse laws, and drafting a wide variety of legal agreements. Ms. Papapanagiotou is knowledgeable in all aspects of state licensing for home health and hospice providers, and in Medicare
and Medicaid enrollment, including initial enrollment, changes of ownership and appeals of revocation actions. Finally, she assists clients with compliance plans, forming new businesses, and addressing
Medicare and Medicaid program coverage and reimbursement issues.
[3307] (Most) Everything Your Wanted to Know About Fraud, Waste and Abuse Laws...But Were Afraid to Ask
- Speaker
- Papapanagiotou, Jennifer
- Model
- 3307
$45.00
Advanced Concepts in Ethics: Resourceful Leadership
[3310] Advanced Concepts in Ethics: Resourceful Leadership
This presentation teaches Administrators how, and where, to locate community resources for their patients/clients, how to utilize community resources in an
ethical way, as well as how to train field staff, to recognize issues in the home care setting that might warrant the use of community resources.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice
Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand
access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 12, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][4]ethics
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description:Home Health agencies have a duty of care for the patients/clients they serve. A duty of care refers to the obligation to
take responsible care to avoid injury to a person whom, it can be reasonably foreseen, might be injured by an act or omission. Omission is often the area that puts agencies at greatest risk.
A clinician didn’t know how to meet a need, therefore, they overlook that it exist. In home health, the care you provide must be looked at through a multidisciplinary lens where multiple
complex issues will arise. As an Administrator, there will be times you are dependent on outside resources, and community partners, to solve a need. It is also important to understand
ethical issues associated with using outside resources, including ensuring that there are no “kickbacks” associated with using other community partners.
This presentation teaches Administrators how, and where, to locate community resources for their patients/clients, how to utilize community resources in an
ethical way, as well as how to train field staff, to recognize issues in the home care setting that might warrant the use of community resources.
Program Learning Outcome: Participants will actively engage in the learning activity and identify ethical issues associated with using community resources
and ways to recognize issues in the home care setting that might warrant the use of community resources.
TAHC&H Faculty/Presenters: Ricka Willett, BSW, Director of Patient Services, Healing Hands Healthcare, LLC and Summer Napier, RN, BSN, COS-C, HCS-C, CEO, Healing Hands Healthcare, LLC
About the Presenters:
Ricka Willett is the Director of Patient Services at Healing Hands Healthcare, LLC. Ricka previously spent 7+ years as a hospital social worker prior
to joining the home health industry. Ricka is the head of the Business Development team where she has been highly successful in facilitating organic growth, as well as, in expanding the organizations foot print into
new territories. Ricka is an active member in both the Texas Association of Home Care & Hospice, as well as the National Association of Home Care & Hospice, where she participates on multiple committees. Ricka has a
Bachelors in Social Work, and is currently pursuing her Master’s in Business Administration in Healthcare Management.
Summer Napier is the founder, and CEO, of Healing Hands Healthcare, LLC, Healing Hands Primary Home Care, LLC, and Little Black Bag House Calls, LLC.
Summer has more than 10 years’ experience in home care, with the past 5+ years being in executive level management. Summer oversees the daily operations, growth, profitability, and the execution of the company’s vision.
Summer is an active member in both the Texas Association of Home Care & Hospice, as well as the National Association of Home Care & Hospice where she participates on multiple committees, as well as the Private Duty
Advisory Board. Summer is certified as a Home Care Specialist in Compliance, as well as a Home Care Clinical Specialist in Oasis. She has a Bachelors in Science of Nursing from the University of Texas at Arlington and
is currently pursuing her Master’s in Business Administration in Healthcare Management.
[3310] Advanced Concepts in Ethics: Resourceful Leadership
- Speaker
- Willett, Ricka & Napier, Summer
- Model
- 3310
$45.00
Complaint Investigation & Resolution: Managing Complaints
[3305] Complaint Investigation and Resolution: Managing Complaints
How to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and
reduce such complaints.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice
Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand
access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 12, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description:In this presentation you will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and
reduce such complaints. Also learn how to develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints.
Program Learning Outcome: Participants will actively engage in the learning activity and identify methods to develop person-centered
approaches to improve effectiveness and consistency of managing and reducing complaints.
TAHC&H Faculty/Presenters: Idalia Diaz, BSN, RN, Training Specialist, Texas Health and Human Services
About the Presenters:
Idalia Diaz is a HCSSA Joint Trainer with HHSC Educational Services, and has a Bachelor of Science
in Nursing from the University of Texas Health Science Center. Prior to this position she was a theory and clinical faculty member at Career Point College School for Vocational Nursing,
where she taught various subjects from fundamentals of nursing to mental health and leadership. Before that she was employed by DADS Regulatory Services where she was a Nurse Surveyor and
Death Reviewer. Idalia also spent time at the San Antonio State Supported Living Center as an RN Case Manager.
[3305] Complaint Investigation and Resolution: Managing Complaints
- Speaker
- Diaz, Idalia [TX HHS]
- Model
- 3305
$45.00
Advanced Concepts in Compliance: How to Investigate & Respond to HIPAA Security Breaches
[3304] Advanced Concepts in Compliance: Preparing for the Inevitable – Best Practices for Investigating and Responding to HIPAA Security Incidents and Breaches
Your legal obligations to investigate and respond to security incidents and steps to comply with reporting obligations
under HIPAA and state law.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/11/2019 at the Texas Association of Home Care & Hospice
Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand
access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 11, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description:This presentations discusses (i) legal obligations to investigate and respond to security incidents and (ii) steps to comply with reporting obligations
under HIPAA and state law.
Program Learning Outcome: Participants will actively engage in the learning activity and identify steps to remain in compliance with investigation and reporting obligations under HIPAA and state laws.
TAHC&H Faculty/Presenters: Elizabeth H. Jepson, Esq. and Allison D. Shelton, Esq., Brown & Fortunato, P.C.
About the Presenters:
Elizabeth H. Jepson is an attorney with the Health Care Group at Brown & Fortunato, P.C. Ms. Jepson’s practice focuses on representation of home health agencies,
hospice providers, home medical equipment suppliers, pharmacies, manufacturers, infusion companies, labs, hospitals and other health care providers. Ms. Jepson is licensed to practice in Texas, Kansas and Missouri and is
Board Certified in Health Law by the Texas Board of Legal Specialization.
Allison D. Shelton Esq. is Board Certified in Health Law, and she practices with the Health Care Group at Brown & Fortunato, P.C. Ms. Shelton advises home health agencies
and hospice providers on a variety of matters involving health care laws, such as the Conditions of Participation, the anti-kickback statute, the Stark Law, and HIPAA.
[3304] Advanced Concepts in Compliance: Preparing for the Inevitable – Best Practices for Investigating and Responding to HIPAA Security Incidents and Breaches
- Speaker
- Jepson, E & Shelton, A
- Model
- 3304
$60.00
Employment Law: What Employers Need to Know in 2020
[3302] Employment Law: What Employers Need to Know in 2020
An understanding of recent legislative and litigation trends affecting employment law.
NOW AVAILABLE: RELEASED 11/20/2019 This program was presented on 11.11.2019 at the Texas Association of Home Care & Hospice Administrator Program in Houston.
It is one of 20 presentations captured and produced for online access.
Presentation Info:
Presentation Date: November 11, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.75 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: This presentation provides an understanding of recent legislative and litigation trends, as well as best
employment practices to follow to minimize the risk of employment claims and lawsuits and keep your agency on the right track.
Program Learning Outcome: Participants will identify key compliance standards related to wage and hour laws.
TAHC&H Faculty/Presenter: Kimberly R. Stuart, JD, Shareholder, Crain Caton & James
About the Presenter:
Kimberly R. Stuart practices appellate law, commercial litigation, and employment and labor law.
As the oldest of her generation in a very large Italian family from Brooklyn (who got to Texas as quickly as she could), Kimberly learned early that to be heard,
you have to get into the action, make your point quickly, and be ready to defend it. Kimberly puts this experience to use in her practice by dealing with her clients
openly and frankly. Kimberly’s representative employment law experience includes successfully defending employers in FLSA wage actions and Title VII litigation.
An important part of Kimberly’s practice is helping her clients avoid litigation altogether through reviewing contracts, conducting self-audits to ensure regulatory
compliance, and assisting clients with best practices training and compliance. In her employment practice outside the courtroom, Kimberly handles all varieties of
employment disputes, including claims of discrimination, retaliation, harassment, wrongful termination, breach of contract, and employment-related torts.
She drafts, evaluates, and updates personnel handbooks, workplace policies, employment contracts, and severance agreements. Kimberly has defended numerous clients
in matters before the Equal Employment Opportunity Commission, Texas Workforce Commission, and the Department of Labor, as well as other state and federal agencies,
resulting in dismissals.
[3302] Employment Law: What Employers Need to Know in 2020
- Speaker
- Stuart, Kimberly R.
- Model
- 3302
$52.50
Emergency Preparedness Series 2019
[PKG6159] Emergency Preparedness Series 2019
All four emergency preparedness progams available in a specially priced package that saves you $20!
All programs in this specially-priced package were presented on 10/09.2019 at the Texas Association of Home Care & Hospice Fall
Conference in Grapevine. 4 emergency preparedness presentations were captured and produced for online access.
Presentation Info:
Presentation Date: October 9, 2019
TAHC&H Event: TAHC&H Fall Conference | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
6.5 Clock Hr(s) (Total of all 4 programs in the series)
CE Approval Statements:
· All programs in this package meet continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
Programs Included in this Package:
[3294] Time for your Annual Inspection! A Review of the State and Federal Emergency Preparedness Rules -
See Details Here
[3295] Developing and Implementing Your Emergency Preparedness Plan -
See Details Here
[3296] Applying the State and Federal Emergency Preparedness Rules: What Surveyors Look For in your Policies and Procedures -
See Details Here
[3297] Testing Your Emergency Preparedness Plan -
See Details Here
[PKG6159] Emergency Preparedness Series 2019
$175.00
Testing Your Emergency Preparedness Plan
[3297] Testing Your Emergency Preparedness Plan
Best practices for testing your EP plan.
TAHC&H CONFERENCE RECORDING: This program was presented on 10/09/2019 at the Texas Association of Home Care & Hospice Fall
Conference in Grapevine. It is one of 4 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both
home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: October 9, 2019
TAHC&H Event: TAHC&H Fall Conference | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.259[d][6]emergency preparedness planning and implementation
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
Program Description:This presentation discusses the staff training requirements for both orientation and annual training,
how to collaborate with local, state, and federal agencies, illustrate the differences between the tabletop, functional, and full-scale test exercises, and review best practices in documentation.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change or enhance their practice by
applying methods learned related to implementing realistic and effective disaster drills at their agency in compliance with state and federal rules.
TAHC&H Faculty/Presenters: Beverly Sepulveda, BSN, RN, MBA, CEO, SynerImages Healthcare Consulting LLC
About the Presenters:
Beverly Sepulveda is the founder, CEO, and Principle consultant for SynerImages Healthcare Consulting, a
national healthcare and regulatory consulting firm in operation for over 23 years. She holds a Master's in Business Administration and a Bachelor of Science in Nursing.
Her nursing specialization is in quality assurance and accreditation compliance.
Ms. Sepulveda's consulting expertise covers a broad array of areas including Home Health Agencies, Therapy clinics, ORFs, CORFs, Hospitals and the MCO industry.
Ms. Sepulveda's company specializes in start-up healthcare business seeking state and federal licensure, cloud-based policies and procedures, on-going regulatory compliance services and insurance contracting assistance.
Prior to her working for SynerImages, Ms. Sepulveda was the Executive Director for PCA Health plans of Texas [later purchased by Humana] and held senior management positions with Aetna, CIGNA, and
MetLife insurance companies. Her medical experience was at St. David's Hospital, Bellaire Hospital, Critical Care of America Home Health, North American Medical Management and Princeton Medical Management services.
SynerImages is a Texas-based healthcare consulting firm with offices in Houston and South Texas. In addition to offering home health startup and compliance services, her firm also facilitates other business needs such
coordinating medical equipment inspections, application management services, educational conferences/webinars and other business operations assistance.
[3297] Testing Your Emergency Preparedness Plan
- Speaker
- Sepulveda, Beverly
- Model
- 3297
$37.50
Applying State & Federal Emer Prep Rules: What Surveyors Look For in your Policies & Procedure
[3296] Applying the State and Federal Emergency Preparedness Rules: What Surveyors Look For in your Policies and Procedures
How to prepare and present evidence of your compliance.
TAHC&H CONFERENCE RECORDING: This program was presented on 10/09/2019 at the Texas Association of Home Care & Hospice Fall
Conference in Grapevine. It is one of 4 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both
home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: October 9, 2019
TAHC&H Event: TAHC&H Fall Conference | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.259[d][6]emergency preparedness planning and implementation
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
Program Description:The next step to understanding the Emergency Preparedness Regulations is to determine how to prepare and present evidence of your compliance.
In this presentation Kay Hollers functions as a surveyor and Jennifer Gibson Osburn functions as an agency administrator. Agencies will be able to learn what to expect from the
surveyor and responses from the agency administrator that satisfy the survey process. They also present strategies agencies can use to be comfortable they have put their best foot forward at survey time.
Special emphasis will be placed on documentation of actions taken in risk assessment, patient classification systems, HIPAA, patient evacuation, and testing of the plan.
Program Learning Outcome: Participants will actively engage in the activity and indicate an intent to change their practice by
ensuring their agency policy and procedures reflect the proper application of the state and federal regulations as they pertain to emergency preparedness to
ensure both compliance and patient safety.
TAHC&H Faculty/Presenters: Jennifer Gibson Osburn, RN, HCS-D, COS-C, Senior Clinical Consultant, Axxess;
Kay Hollers, RN, MPH, COS-C, HCS-D, Independent Consultant, HealthCare ConsultLink
About the Presenter:
Jennifer Gibson Osburn is a Registered Nurse with over 23 years of home health industry experience.
She is a certified OASIS and Home Health Coding Specialist, who regularly trains on home health regulation and ICD-10-CM coding. Gibson has held several leadership roles in
home health agencies, including Administrator and Director of Nursing. She consults widely for home health agencies nationwide and is a sought-after contributor to industry
blogs and publications. Gibson is committed to the success of the home care industry and currently serves on several committees for the Texas Association for Home Care & Hospice.
She has a passion for teaching and supporting the home care industry and its dedicated and caring professionals.
About the Presenter:
Kay Hollers is well known to TAHCH audiences as she has been an active member or
associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a
Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in
Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has
practiced in and consulted with home health and hospice agencies large and small, public and private. Kay likes to share her experiences and knowledge
with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3296] Applying the State and Federal Emergency Preparedness Rules: What Surveyors Look For in your Policies and Procedures
- Speaker
- Osburn, Jennifer & Hollers, Kay
- Model
- 3296
$60.00
Developing and Implementing Your Emergency Preparedness Plan
[3295] Developing and Implementing Your Emergency Preparedness Plan
How to develop an effective Emergency Preparedness Plan...ideal for all provider types!
TAHC&H CONFERENCE RECORDING: This program was presented on 10/09/2019 at the Texas Association of Home Care & Hospice Fall
Conference in Grapevine. It is one of 4 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both
home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: October 9, 2019
TAHC&H Event: TAHC&H Fall Conference | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.75 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.259[d][6]emergency preparedness planning and implementation
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
Program Description:This workshop will be presented by a panel of home health, hospice, community care, and
pediatric providers to discuss how to develop an effective Emergency Preparedness Plan with a focus on
assessing hazard vulnerability, infection control, continuity of operations, and much more!
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to
change or enhance their practice by identifying specific actions agencies must take before and after developing an emergency preparedness plan.
TAHC&H Faculty/Presenters: Charlene Drake, Area VP, PCS Operations, Texas Home Health of America;
Kristen Robison, RN, Angels of Care Pediatric Home Health; Brandis Wilmore, Owner, Be Healthy at Home, Inc.; Amy Ives, BSN, RN, CHPN, Hospice Director, Peterson Hospice
About the Presenters:
Charlene Drake is an experienced professional with over 25 years in the health care industry.
She currently serves as Area Vice President for PCS focusing on Community relations with Texas Home Health, an AccentCare Company.
Charlene has been employed with Texas Home Health for over 20 years and has served in many capacities including PCS and Home Health.
Charlene is the mother of four and grandmother of 6 who loves travel and New York theater.
About the Presenters:
Kristen Robison has been an RN since 2006 and has worked in pediatric home health since 2003.
She is currently the VP of Governmental Affairs for Angels of Care Pediatric Home Health. She has served as Chair of the TAHCH Pediatric Committee for the last 3 years.
She has also served the last 2 years on the TAHCH board of directors in the Pediatric auspice and was recently elected President-elect. Kristen is a strong advocate for home health and hospice providers and the clients they serve.
About the Presenters:
Brandis Wilmore is the founder and Administrator of Be Healthy at Home, a licensed and certified home health agency located in Buda, TX.
Her background is emergency medicine where she started her career as an EMT in Austin. She continued her education in the field of nursing and worked in many areas of the acute system which eventually lead her to home health.
She is a graduate of Texas State University in San Marcos with a focus in Business Administration. She currently sits on the Board for TAHCH and represents Small Agency. She also is the Chair for the Medicare/Hospice Committee.
Brandis is currently the disaster coordinator for her agency and works closely with her local CERT team to anticipate and act on her emergency preparedness plan for her clients and staff.
About the Presenters:
Amy Ives has been a nurse for 23 years with the last 8 in the hospice arena. She is currently the Director for Peterson Hospice in Kerrville, Texas.
She has served as a member of the TAHC Hospice Committee for 5 years, and also as chair of the Hospice Committee for the past year.
[3295] Developing and Implementing Your Emergency Preparedness Plan
- Speaker
- Drake, Robison, Wilmore, Ives
- Model
- 3295
$52.50
Time for your Annual Inspection! A Review of the State & Federal Emergency Preparedness Rules
[3294] Time for your Annual Inspection! Review of the State and Federal Emergency Preparedness Rules
Understand how to prepare for potential disaster and emergency
situation, comply with state and federal requirements...
TAHC&H CONFERENCE RECORDING: This program was presented on 10/09/2019 at the Texas Association of Home Care & Hospice Fall Conference in Grapevine. It is one of 4 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: October 9, 2019
TAHC&H Event: TAHC&H Fall Conference | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.259[d][6]emergency preparedness planning and implementation
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
Program Description:The Federal Emergency Preparedness requirements are both similar and
different than the requirements that Texas agencies have been meeting. This presentation outlines in detail both these similarities
and differences so that agencies – both certified and non-certified – can understand how to prepare for potential disaster and emergency
situation, comply with state and federal requirements, and protect their businesses, clients, and employees. Regulatory changes since 2018 and lessons learned are also discussed.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change or enhance their practice
by revising their agency emergency preparedness policies to reflect regulatory requirements and teaching clinical staff how to implement the requirements.
TAHC&H Faculty/Presenter: Kay Hollers, RN, MPH, COS-C, HCS-D, Independent Consultant, HealthCare ConsultLink
About the Presenter:
Kay Hollers is well known to TAHCH audiences as she has been an active member or
associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a
Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in
Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has
practiced in and consulted with home health and hospice agencies large and small, public and private. Kay likes to share her experiences and knowledge
with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3294] Time for your Annual Inspection! Review of the State and Federal Emergency Preparedness Rules
- Speaker
- Hollers, Kay
- Model
- 3294
$45.00
What to Expect from a Texas OIG Investigation
[3292] What to Expect from a Texas OIG investigation
Overview of the major steps in a provider investigation.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: The Texas Office of Inspector General (OIG) presenter presents and discusses the role of provider investigations within the broader mission of the OIG and also gives an overview of the major steps in a provider investigation as well as the provider’s role in each step.
Includes potential outcomes of a provider investigation and examples of past investigations specific to cases involving pediatric care and home health care.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change their practice by
identifying the provider’s role in each step of an Office of Inspector General investigation of fraud, waste, and abuse in the Medicaid program.
TAHC&H Faculty/Presenter: Glynn Bell, Manager - Provider Field Investigations, Dallas & Fort Worth Texas Health & Human Services Commission - OIG
About the Presenter:
Glynn Bell is the Manager of Provider Field Investigations for the Texas Health & Human Services Commission - Office of Inspector
General (OIG), Medicaid Program Integrity Division in the Dallas-Fort Worth area and has been with the OIG since February of 2018. Glynn has over 19 years of
investigative experience in the private insurance sector, handling large scale, organized fraud/major medical fraud cases. Glynn is a Certified Fraud Examiner (CFE),
Accredited Healthcare Fraud Investigator (AHFI) and Certified Forensic Interviewer (CFI).
[3292] What to Expect from a Texas OIG investigation
- Speaker
- Bell, Glynn
- Model
- 3292
$45.00
Complying with the Medicare CoPs: How to Avoid Top Hm Hlth & Hospice Survey Citations
[3291] Complying with the Medicare Conditions of Participation: How to Avoid Top HH & Hospice Survey Citations
Provides guidance for home health and hospice providers on how to avoid the most frequent deficiencies cited by TX HHS.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: The number of investigations and inspections by regulatory
surveyors has steadily increased over the past few years. In 2018, the Texas Health and Human Services Commission conducted
4,500 visits and contacts of home and community support services agencies. To help home health and hospice providers prepare
for such a visit, this program provides guidance on how to avoid the most frequent deficiencies cited by the state agency.
Examples of survey findings with the rationale for the finding of deficiencies are highlighted. Part 1 includes a review of the survey process and a review of data from the
Texas HHS Annual Report Regarding LTC Regulatory - published August 2019 - and then presents details on deficiencies for Home Health; Part 2 presents deficiencies for Hospice.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change their practice by
implementing clinical practices to remain in compliance with Medicare Conditions of Participation and state and federal regulations.
TAHC&H Faculty/Presenter: Elizabeth H. Jepson, Esq. & Allison D. Shelton, Esq., Brown & Fortunato, P.C.
About the Presenter:
Elizabeth H. Jepson & Allison D. Shelton are attorneys with the Health Care Group at Brown & Fortunato, P.C.,
a law firm based in Amarillo, Texas. They represent home health agencies, hospices, hospitals, and other health care providers throughout the United States.
Ms. Jepson and Ms. Shelton are Board Certified in Health Law by the Texas Board of Legal Specialization.
[3291] Complying with the Medicare Conditions of Participation: How to Avoid Top HH & Hospice Survey Citations
- Speaker
- Jepson, E & Shelton, A
- Model
- 3291
$45.00
From Hospice Referral to Discharge – How to Mitigate Your Risk and Collect Your Money
[3290] From Hospice Referral to Discharge – How to Mitigate Your Risk and Collect Your Money
A review of patient billing & clinical qualifications from referral to notice of election to certification/recertification to discharge.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: In this program the presenters - one is a hospice regulatory expert, one is a hospice billing expert -
review patient billing and clinical qualifications from referral to notice of election (NOE) to certification/recertification to discharge.
Also examined are requirements for each of these steps.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by identifying areas of financial impact related to billing and clinical documentation.
TAHC&H Faculty/Presenter: Kerry Arp, RN, BSN, Vice President of Consulting Services, HealthCare ConsultLink &
Jill Schuerman, Founder and CEO, Schuerman Business Consulting, LLC
About the Presenter:
Kerry Arp has over 18 successful years of experience within the Medical Field specializing in
Practice Management, Team-Building, Program Development, Healthcare Compliance (CHAP/JCAHO), Risk Management, Community Relations, Training, Budgeting,
Talent Management, Quality Control and Client/Patient/Provider Relations. She is Vice President of Consulting Services for HealthCare ConsultLink
with oversight of Home Health and Hospice Consultants in Education, Recruitment, Orientation, Training, and Regulatory Guidance. Kerry also involved
in customer education related to outsourcing in Home Health and Hospice for Agency Start Up, Mock Survey, QAPI, ADR/UPIC, Accreditation information,
and education to agencies, and she provides subject matter expertise in Hospice regulations.
About the Presenter:
Jill Schuerman has over 14 years in hospice, serving as regional and national
Director of Reimbursement overseeing billing/collections for 17 agencies in 6 states, and collaborating with the Compliance officers in the
review of Medicare and Medicaid regulations and changes and the creation of related Policy and Procedures.Currently, Ms. Schuerman is the
Founder and CEO of Schuerman Business Consulting, LLC., which provides outsourced billing services, billing training, and billing due
diligence audits for hospice agencies. She has been an Associate Member of TAHCH since starting her business in 2016, as well as a member
of the Palmetto Home Health and Hospice Provider Outreach and Education Advisory Group, and a Patron Member and Board Member of the
Texas New Mexico Hospice Organization. Ms. Schuerman holds a Bachelor of Science degree in Accounting, and is a frequent speaker on hospice billing topics.
[3290] From Hospice Referral to Discharge – How to Mitigate Your Risk and Collect Your Money
- Speaker
- Arp, Kerry & Schuerman, Jill
- Model
- 3290
$37.50
Tips for Drafting Hospice Contracts with Nursing Facilities
[3288] Tips for Drafting Hospice Contracts with Nursing Facilities
Learn about the regulatory requirements for contracts between hospice providers and nursing facilities.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: Learn about the regulatory requirements for contracts between hospice providers and nursing facilities.
This program highlights key provisions that will govern both parties' payment obligations and care coordination obligations, and it identifies common drafting pitfalls to avoid.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change their practice by identifying best practices in
drafting contracts between hospice providers and nursing facilities to meet regulatory requirements and contribute to improved patient outcomes.
TAHC&H Faculty/Presenter: Irma Jacobson, J.D., Jacobson PLLC
About the Presenter:
Irma Jacobson is a commercial litigator and administrative law attorney who
regularly practices in state, federal, and administrative law courts. She graduated from West Point in 2004 and served in Operation Iraqi Freedom
from 2005-2006. Irma has extensive experience representing clients in the health care industry and excels at providing legal solutions to complex
problems by tailoring strategies to fit each client’s specific need. She can assist with data privacy requests, both requesting disclosure and
defending against disclosure involving Health Insurance Portability and Accountability Act (HIPAA), Freedom of Information Act (FOIA), and the
Texas Public Information Act (TPIA).
Irma represents nursing home facilities, assisted living facilities, and home and community support services agencies (HCSSAs)
regarding compliance and licensure actions. She has been essential in securing favorable results for long-term care facilities while defending against
license revocations and appealing Medicare/Medicaid terminations and state and federal civil monetary penalties. She has extensive experience advising
long-term care facilities concerning audits by Medicaid Recovery Audit Contractors (RACs), Medicaid Integrity Contractors (MICs), Zone Program Integrity
Contractor (ZPIC), and other Medicare/Medicaid reimbursement matters. Her practice also includes representing benefit plans, providers, employers, claims
administrators, and insurers in disputes concerning the availability of mental health and substance abuse coverage under ERISA-governed plans.
[3288] Tips for Drafting Hospice Contracts with Nursing Facilities
- Speaker
- Jacobson, Irma
- Model
- 3288
$37.50
Audit-Proofing Your Medicare Documentation
[3285] Audit-Proofing Your Medicare Documentation
How proper documentation will alleviate the fear of Medicare audits.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/28/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 28, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: Do you fear ADRs and payment reviews? This program covers how proper documentation will alleviate this
fear as you learn strategies to prevent the largest majority of Medicare payment recoupments.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by implementing best practices in clinical documentation to mitigate Medicare payment recoupments and ensure optimal patient outcomes.
TAHC&H Faculty/Presenter: Jennifer Gibson Osburn, RN, HCS-D, COS-C, Senior Clinical Consultant, Axxess
About the Presenter:
Jennifer Gibson Osburn is a Registered Nurse with over 23 years of home health industry experience.
She is a certified OASIS and Home Health Coding Specialist, who regularly trains on home health regulation and ICD-10-CM coding. Gibson has held several leadership roles in
home health agencies, including Administrator and Director of Nursing. She consults widely for home health agencies nationwide and is a sought-after contributor to industry
blogs and publications. Gibson is committed to the success of the home care industry and currently serves on several committees for the Texas Association for Home Care & Hospice.
She has a passion for teaching and supporting the home care industry and its dedicated and caring professionals.
[3285] Audit-Proofing Your Medicare Documentation
- Speaker
- Osburn, Jennifer
- Model
- 3285
$45.00
Understanding & Implementing the Comprehensive Assessment, CoPs, & Care Coordination...
[3282] Taking the Bull by the Horns: Understanding and Implementing the Comprehensive Assessment, CoPs, and Care Coordination in Effective Care Management
An in-depth understanding of Medicare’s definition of the four “C’s” along with how they build upon each other...
TAHC&H CONFERENCE RECORDING: This program was presented on 08/28/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 28, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: Prior to Jan. 13, 2018, many of the things we “kinda” did okay, such as care coordination,
comprehensive assessment and plan of care management, became mandatory measures under the new Conditions of Participation. And agencies have struggled!
Surveyors continue to site quality of care, care coordination and care planning collectively as one of the top two deficiencies for agencies across the board.
By having an in depth understanding of Medicare’s definition of the four “C’s” along with how they build upon each other will lead to more streamlined processes,
develop effective care coordination practices and provide better, more patient-centered plans of care thereby helping to “survey proof” your agencies.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by developing effective care coordination practices in line with the updated home health conditions of participation to contribute to improved patient outcomes.
TAHC&H Faculty/Presenter: Apryl Swafford RN, BSN, COS-C, HCS-D, HCS-H, Home Health Solutions, LLC
About the Presenter:
Apryl Swafford began her nursing career in 1993, obtaining a BSN from Jacksonville State University in Jacksonville, Alabama.
Her first few years were spent learning nursing, trial by fire style, in a 16 bed ICU unit. She transitioned into home health in late 1997 working PRN and weekends while learning her way and has
spent the majority of the years since working home health in some capacity. She has worked as a field clinician/case manager, clinical manager and leader of a cardiopulmonary specialty program.
During her tenure at the last two positions, she was responsible for chart audits, OASIS review and coding plus management of a team of nurses, therapist and home health aides.
Apryl is certified as an OASIS Specialist - Clinical (COS-C), and is a credential holder of the Homecare Coding Specialist (HCS-D) for both ICD-9 and ICD-10. During her free time, she enjoys
her family (there’s a lot to enjoy with 4 children and 9 grandchildren), working on the family’s small farm and running.
[3282] Taking the Bull by the Horns: Understanding and Implementing the Comprehensive Assessment, CoPs, and Care Coordination in Effective Care Management
- Speaker
- Swafford, Apryl
- Model
- 3282
$45.00
Hacking Google Analytics
[3289] Hacking Google Analytics
Learn how to set-up Google Analytics and use it to drive more sales to your agency website.
NOW AVAILABLE: RELEASED 9/9/2019 This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th Annual Meeting in Grapevine.
It is one of 17 presentations captured and produced for online access.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.00 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][10]marketing
Program Description: In this program you will learn how to set-up Google Analytics.
You will be able to use Google Analytics to drive more sales from their website. You will understand how to use the data in your agency practice.
We will cover planning and principles, configuration and administration, data collection, and reporting metrics. Lastly, we will cover measuring return on investment.
Make sure to have your computer, cell phone, username, and password for Google!
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by using Google Analytics data collection and reporting metrics to increase sales.
TAHC&H Faculty/Presenter: Steve Huskey, COO, High 5 Promotions
About the Presenter:
Steve Huskey a.k.a. The Wizard of Google, became involved with technology at a
young age. Programming a computer at age 8, authoring a series of books on Google advertising, and teaching Internet Marketing at University, have
firmly established his tenure in online marketing. He graduated from Texas State University with a degree in Business and is currently
Chief Operations Officer for High 5 Promotions. Having been focused on technology his entire life, Internet Marketing consulting
offers him the ability to use his degree daily. Steve has managed thousands of Internet Marketing campaigns & is certified in
Google and Microsoft Advertising. Steve enjoys sharing his knowledge of marketing to help launch a business to the next level.
[3289] Hacking Google Analytics
- Speaker
- Huskey, Steve
- Model
- 3289`
$30.00
Compliance Concerns with Hiring New Staff: Most Common Pitfalls
[3287] Compliance Concerns with Hiring New Staff: Most Common Pitfalls
The most common errors in the hiring and on-boarding process as well as successful strategies for both.
NOW AVAILABLE: RELEASED 9/9/2019 This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th Annual Meeting in Grapevine.
It is one of 17 presentations captured and produced for online access.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][2]development and interpretation of agency policies
§97.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Hiring employees is exciting. It means the employer is growing and is successful.
But, if the employer does not think about unintended consequences of the hiring and on-boarding process, often times right from the beginning,
the employment relationship can be rocky. Attorney Alicia Haff discusses some of the most common errors in the hiring and on-boarding process as well
as successful strategies that could assist in smoothing this process. Specific topics addressed are background checks, application materials -
what should and should not be in these materials, offer letters/contracts, and handbook review - hot topic items.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by implementing best hiring practices to remain in compliance with state and federal employment requirements.
TAHC&H Faculty/Presenter: Alicia J. Haff, JD, Partner, ETC Companies
About the Presenter:
Alicia J. Haff is a Founder and Partner with Eligibility Tracking Calculators.
Having obtained her Bachelor of Arts in History from Trinity University in 1992 and her Juris Doctorate from the University of Texas School of Law in
Austin in 1996 has practiced law in Texas since 1997. From 1997 until 2010, Alicia spent her time in the court room litigating employment disputes,
commercial matters and personal injury claims. Since that time Alicia has concentrated on keeping her clients out of the courtroom by proactively
identifying ways to correct potential liability issues. Alicia performs these services on a regular basis with client “in-service” audits, in group
settings and through training workshops. Healthcare specifically, the Affordable Care Act and pending replacement legislation have become Alicia’s passion.
She obtained her Texas General Lines License in 2007, has obtained her Certified Health Care Specialist designation and is certified as a Patient Protection
and Affordable Care Act Professional. As part of her consulting practice, Alicia is retained on a regular basis by clients to advise on the intricacies of the
Affordable Care Act and by clients who need to come into compliance with the law and surrounding regulations.
[3287] Compliance Concerns with Hiring New Staff: Most Common Pitfalls
- Speaker
- Haff, Alicia
- Model
- 3287
$37.50
