New Products
Medicare Quality Outcomes: How to Catch Up with HH-CAHPS
[3437] Medicare Quality Outcomes: How to Catch Up with HH-CAHPS
Are you getting the most out of your patient satisfaction scores?
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: HH-CAHPS surveys have been on hold for months due to the COVID 19 chaos.
Do you understand what that may mean to your agency and the impact it may have? The CAHPS survey requirement has been in place for some time,
and publicly reported since 2012. Ensure that data is meaningful and useful, and that you are getting the most out of your patient satisfaction
scores and how you are in control of your customer satisfaction and outcomes.
TAHC&H Faculty/Presenter(s): Colleen Bryan, Senior Consultant and Lead Educator, JCC Consulting
About the Presenter(s):
Colleen Bryan has worked in the home care industry since 1996, holding various positions in
both home health & hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and
lead educator with JCC Consulting, and services home health and hospice agencies in Texas. Colleen enjoys helping agency leaders navigate the constant changes and
challenges in the current home health and hospice industries. She enjoys assisting in the incorporation of meaningful and impactful changes into their agency’s
operations – both administrative and clinical, in order to provide high quality care that is both sustainable while maintaining regulatory requirements and
promoting excellent patient care.
[3437] Medicare Quality Outcomes: How to Catch Up with HH-CAHPS
- Speaker
- Woods, Colleen
- Model
- 3437
$45.00
Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction
[3442] Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction (And Your Bottom Line Too!)
How to utilize certain tools to enhance communication and improve these integral relationships.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: In the fast paced world of home health care, it can be hard to make connections with
people, especially during a worldwide pandemic, such as COVID-19; unless time is set aside to connect for this purpose. Monotonous regime,
lackluster communication skills and unsustainable satisfaction can all lead to employee burnout, unhappy patients and loss of referral sources.
Once you make the decision to utilize tools such as social media, video conferencing technology and other tips you will learn in this session,
you will begin enhancing your communication skills and improving these integral relationships.
Program Learning Objective(s): Participants will actively engage in the discussion and incorporate best practices for
identifying 10 steps to implementing communication tips that will improve working relationships, explaining how communication needs to be tailored to each of
the current generations in the workplace and describing how improved communication will have a lasting effect on their organization.
TAHC&H Faculty/Presenter(s): Marcylle Combs, MS, RN, BS, CHCE, President, MAC Legacy
About the Presenter(s):
Marcylle CombsAfter over 30 years in home health care and hospice, holding many positions
including field nurse, director, administrator and owner/president of a successful home health and hospice company, Marcylle sold her business to embark on new
opportunities. She has since founded 3 companies, serving as President over The Marcylle Combs Company, MAC Legacy Investments, a real estate development company and
MAC Legacy – a home health care and hospice resource company. Marcylle is well known in Texas and nationally for her leadership in both the home care and hospice
community. She has served on the TAHCH Government Affairs Committee since the ‘90s and is currently serving on the board of directors for The Home Care and Hospice
Financial Managers Association (HHFMA); a professional organization bringing together CFOs, CEOs, COOs and other financial positions who are employed by the nation’s
25,000 home care and hospice agencies. She also chairs the Women in Leadership group for HHFMA. She enjoys speaking on various subjects such as mentoring,
leadership and communication.
[3442] Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction (And Your Bottom Line Too!)
- Speaker
- Combs, Marcylle
- Model
- 3442
$45.00
Critical Home Health PDGM Claims Processing Update
[3440] Critical Home Health PDGM Claims Processing Update
What does 2020 hold for your reimbursement?
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Program Description: The Home Health Proposed Rule 2021 was released June 30, 2020 and while there are not significant
changes to the PDGM model there are some details that need to be reviewed! RAPs will have no payments and will have a payment PENALTY if not filed timely.
There are some changes to the wage indices in multiple states with swings in the applicable rates of no greater than 5%. Medical Review began again on
August 3, 2020, across the nation. What does 2020 hold for your reimbursement?
Program Learning Objective(s): Participants will actively engage in the discussion and incorporate
best practices for their claims processing under PDGM model in relation to the RAP changes that will impact agency revenue, wage indices and medical reviews.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s):
Melinda Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and
educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement
Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix
calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
She is currently serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors.
Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3440] Critical Home Health PDGM Claims Processing Update
- Speaker
- Gaboury, Melinda
- Model
- 3440
$45.00
Steering Clear with Cyber Security During a Public Health Emergency (PHE)
[3439] Steering Clear with Cyber Security During a Public Health Emergency (PHE)
Learn more about the common areas of vulnerability, the impact of data loss, key elements for protecting
your organization, and ways to reduce risk.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: With COVID-19 on our plate as a priority, have you kept cyber security in mind as well?
Our new reality is that security risks are on the rise with data breaches, in the last nine years, affecting over 2,500 healthcare data breaches and more
than 500 records. Data breaches and resulting regulatory and legal action have escalated in healthcare with penalties reaching millions in 2019.
View Ricky Smith in this presentation to learn more about the common areas of vulnerability, the impact of data loss, key elements for protecting
your organization, and ways to reduce risk.
Program Learning Objective(s): Participants will actively engage in the discussion and incorporate best practices for
identifying key elements for protecting their agencies against data breaches.
TAHC&H Faculty/Presenter(s): Ricky Smith, President, Innovative Business Technologies
About the Presenter(s):
Ricky Smith is the President of Innovative Business Technologies, a SOC II compliant Cloud Service
Provider and Managed IT Service organization that works primarily with healthcare providers. Prior to IBT, Ricky spent 11 years with the homecare and hospice product
group of McKesson Information Solutions. As Director of Technical Services, he became passionate about IT’s ability to facilitate patient care. In addition to 20 plus
years in IT health-care, Ricky spent several years as a systems engineer and telecommunications technician in a high-profile financial and chemical engineering sector.
Ongoing research on technology trends, as it relates to healthcare providers, allows him to maintain expertise in data security, compliancy, business continuity,
and risk analysis.
[3439] Steering Clear with Cyber Security During a Public Health Emergency (PHE)
- Speaker
- Smith, Ricky
- Model
- 3439
$45.00
New Hospice Election & Addendum Requirements 2020
[3438] New Hospice Election & Addendum Requirements 2020
Reviews changes and assists in implementation of new requirements.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: Hospice Election Statement changes became effective October 2020.
This presentation reviews the detailed changes to the Hospice Election Statement that are effective October 1, 2020. In addition to the Election
Statement itself, there will also be an addendum requirement that will include many clinicians needing to fully understand what is allowed and not
allowed under the Medicare Benefit and the regulations to support that decision. This presentation assists in implementation of
these new requirements. In addition there are sample Election Statements and Addendums provided.
Program Learning Objective(s): Participants will actively engage in the learning activity and indicate an intent to change or
enhance their practice by changing their election statements and complying with addendum requirement.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s):
Melinda Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and
educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement
Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix
calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
She is currently serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors.
Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3438] New Hospice Election & Addendum Requirements 2020
- Speaker
- Gaboury, Melinda
- Model
- 3438
$45.00
Leading Through A Pandemic: Finding Your Footing in an Upside Down World
[3436] Leading Through A Pandemic: Finding Your Footing in an Upside Down World
Techniques and advice on learning how to emerge as a leader who can
manage through stress, fear and uncertainty in a Pandemic world and a new workplace.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Did you find your agency turned upside down by all of the fear and non-stop changes related to
COVID-19? If so, you will want to view this presentation by Cristina Filippo, who will share techniques and advice on learning how to emerge as a leader who can
manage through stress, fear and uncertainty in a Pandemic world and a new workplace. There WILL be change. Are you proactive or reactive leader?
Program Learning Objective(s): Participants will actively engage in the learning activity and identify
strategies on how to emerge as a leader who can manage through stress, fear and uncertainty in a Pandemic world and a new workplace.
TAHC&H Faculty/Presenter(s): Cristina Filippo, Ph.D., CEO, Steople Group
About the Presenter(s):
Cristina Filippo is well-seasoned in the process of organizational and leadership development.
Her skills have grown over the past two decades through referrals by clients who are CEOs and executives alike. She is a candid, creative influencer who helps leaders
who want to continue to grow themselves and their teams and are bold enough to seek help to do so. Clients include small, medium and large organizations and those in
the Fortune 500 companies including, Dell, Novartis, Zappos, Global Payment Systems, Ernst and Young, and Kaiser Permanente. She has worked with over 150 executives
in more than 75 companies, including finance, legal, tribal, manufacturing, healthcare, academia, retail, entertainment and hospitality industries. Before launching
her own successful consultancies, Cristina worked with leadership teams within a large healthcare organization. The many hats Cristina wears include business owner,
board member, faculty, writer, speaker, consultant, and coach. Her experience is intentionally diverse which enables her to create a uniquely valuable relationship
with clients.
[3436] Leading Through A Pandemic: Finding Your Footing in an Upside Down World
- Speaker
- Filippo, Cristina
- Model
- 3436
$30.00
Emergency Preparedness: First COVID, Now Hurricane Season - Are You Ready?
[3435] Emergency Preparedness: First COVID, Now Hurricane Season—Are You Ready?
Steps each and every HHCSA should
take to prepare for hurricane season, including changes related to COVID-19 involvement.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: Hear first-hand from HHSC Training Specialist, Idalia Diaz, on the steps each and every HHCSA should
take to prepare for Hurricane season, including changes related to COVID-19 involvement. Emergency Preparedness is not new; however, there have been
updates and refreshers and Idalia presents all aspects of what agencies should know, update and be prepared for as hurricane season is well upon us
and agencies not only are dealing with this reality but COVID 19 as well.
TAHC&H Faculty/Presenter(s): Idalia Diaz BSN, RN, Training Specialist, Policy, Rules and Training, HHSC
About the Presenter(s):
Idalia Diaz is the HCSSA Joint Trainer with Health & Human Services Policy, Rules & Training who
obtained a Bachelor of Science in Nursing from the University of Texas Health Science Center. Shortly after obtaining her license, she was employed by the San Antonio State
Supported Living Center as an RN Case Manager, then later transferred to DADS Regulatory Services where she was a Nurse Surveyor and Death Reviewer. After spending some time
with the regulatory team, she decided to teach and was a theory and clinical faculty member at a Vocational Nursing program, where she taught various subjects from fundamentals
of nursing to mental health and leadership.
[3435] Emergency Preparedness: First COVID, Now Hurricane Season—Are You Ready?
- Speaker
- Diaz, Idalia [TX HHS]
- Model
- 3435
$45.00
Partnering with Hospice for Palliative Care Program
[3434] Partnering with Hospice for Palliative Care Program
A fresh look at how both Private Pay and Hospice agencies can work together...
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Program Description: Have you ever thought about the opportunity to partner with Hospice or Private Pay to expand your services?
This program is a fresh look at how both Private Pay and Hospice agencies can work together to meet the needs of their patient populations. Jo Alch brings an enlightening
pathway to this arena and pulls from her personal experience in working with both Private Pay and Hospice agencies.
TAHC&H Faculty/Presenter(s): Jo Alch, RN, Founder and Director of Nursing, Acappella In-Home Care
About the Presenter(s):
Jo Alch is the Founder and Director of Nursing at Acappella in Home Care. Jo worked as a hospice field and triage nurse for many years,
discovering a big void in exceptional private duty care and nursing services. Jo opened Acappella in 2006, with a vision to be the leading private pay agency in the DFW area.
Jo has won numerous awards for her efforts. She was selected as one of the “Great 100 RNs” in Dallas in 2007. In 2012, Jo was awarded D Magazine’s prestigious “Excellence in Nursing” for
home care, and was also recognized by Nurses.com magazine as a regional finalist for outstanding home care nursing. Jo served on the Board of Directors of the Texas Association for
Home Care and Hospice, and had an active role on the private pay committee. She is currently serving on the board for the Community Council of Greater Dallas, and is the committee
chair for the Dallas Area Agency on Aging. Jo is an active member of her church choir, recently performing at Carnegie Hall in NYC. She is originally from New Orleans, where she is
in the Krewe of Muses. Jo has an amazing husband and three wonderful children.
[3434] Partnering with Hospice for Palliative Care Program
- Speaker
- Alch, Jo
- Model
- 3434
$45.00
Marketing In-Home Care in a COVID World
[3432] Marketing In-Home Care in a COVID World
Explore common and new ways to leverage digital marketing strategies to attract new clients, engage current clients, and stay relevant in this new virtual climate.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: COVID-19 has changed the way that agencies are able to market services. Gone are the senior fairs, facility drop-ins,
and hospital meet and greets. Digital Marketing has become a necessary staple for healthcare agencies during this time. This session explores common and new ways to
leverage digital marketing strategies to attract new clients, engage current clients, and stay relevant in this new virtual climate.
Program Learning Objective(s): Participants will actively engage in the discussion and incorporate best practices for using social media,
internet search engines, and email marketing and when each method may be advantageous and appropriate to use for different avenues of outreach for their business lines.
TAHC&H Faculty/Presenter(s): Lauren Patrick M. A., Director of Development and Marketing, Helping Restore Ability
About the Presenter(s):
Lauren Patrick has had a passion for non-profit work since early in her college career. Lauren has provided marketing and
programmatic support services in the sectors of education, social services, and now healthcare. After a time living in Colorado and Virginia, Lauren moved home to Texas and started working in the
disability services field and is currently the Director of Development and Marketing at Helping Restore Ability, the largest nonprofit in-home attendant care provider in Texas. Lauren’s work has
been recognized in a variety of publications, formats, and venues. Lauren believes in allowing stories to paint a picture and utilizing the mind’s eye to enhance and promote services. Lauren has
a passion for generational marketing as well as using digital resources to enhance networking relationships.
[3432] Marketing In-Home Care in a COVID World
- Speaker
- Patrick, Lauren
- Model
- 3432
$45.00
Expand Your Business Line: How to Start a Private Pay Agency
[3431] Expand Your Business Line: How to Start a Private Pay Agency
Hear strategies on how to start a private-pay line of business...
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: Starting a private-pay business line can be a daunting task if you do not know where to begin.
In this presentation, the learner will be able to identify the various models of private pay revenue and the key elements for a successful private pay line of business.
The learner will hear strategies on how to start a private-pay line of business for their agency, make changes along the way as needed and implement the plan with success.
Program Learning Objective(s): Participants will actively engage in the learning activity and identify steps to
key elements for starting a private-pay business by discussing the 3 types of private pay business models that may be used for expanding their line of
business and the 8 strategies for how to expand their current payor mix to include private pay revenue.
TAHC&H Faculty/Presenter(s): Beverly Sepulveda MBA, BSN, RN, SynerImages Healthcare Consulting
About the Presenter(s):
Beverly Sepulveda is the founder, CEO, and Principle consultant for SynerImages Healthcare Consulting,
a national healthcare and regulatory consulting firm in operation for over 23 years. She holds a Master's in Business Administration and a Bachelor of Science in Nursing.
Her nursing specialization is in quality assurance and accreditation compliance. Ms. Sepulveda's consulting expertise covers a broad array of areas including Home Health Agencies,
Therapy clinics, ORFs, CORFs, Hospitals and the MCO industry. Ms. Sepulveda's company specializes in start-up healthcare business seeking state and federal licensure,
cloud-based policies and procedures, on-going regulatory compliance services and insurance contracting assistance. In addition to offering home health startup and
compliance services, her firm also facilitates other business needs such coordinating medical equipment inspections, application management services, educational c
onferences/webinars and other business operations assistance.
[3431] Expand Your Business Line: How to Start a Private Pay Agency
- Speaker
- Sepulveda, Beverly
- Model
- 3431
$45.00
Medicare: Audit-Proofing Your MCR Documentation
[3430] Medicare: Audit-Proofing Your MCR Documentation
Covers how proper documentation will alleviate the fear of ADRs, payment reviews and recoupments.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: Do you fear ADRs, payment reviews and recoupments? Medicare agencies have multiple
regulations to juggle in a normal year, but with the pandemic’s emergency waivers thrown in the mix, it’s easy to overlook something. This session covers
how proper documentation will alleviate this fear as you learn strategies to prevent the largest majority of Medicare payment recoupments. Jennifer brings
an insightful overview of Medicare documentation requirements that will help you refocus and double check Medicare Coverage and Payment requirements
including:
CoPs
ADRs
TPE
RCD
COVID implications
survey readiness
Emergency Plan Preparedness documentation
TAHC&H Faculty/Presenter(s): Jennifer Osburn RN, HCS-D, COS-C, President/Founder, Home Centered Insights
About the Presenter(s):
Jennifer Osburn Jennifer Gibson Osburn is a Registered Nurse with over 26 years of
combined staff nurse, clinical management, administrator, and technology experience. She is a certified OASIS specialist and Home Health coder and uses
this diverse background to engage attendees across the nation. Past seminar experience includes presentations for The Joint Commission, CHAP, NAHC, and
numerous state home health associations. As a seasoned Medicare regulatory thought leader, Jennifer regularly trains on PDGM, Conditions of Participation,
Emergency Preparedness, Infection Control, QAPI, Documentation, Coding, OASIS, agency operations and management. Her heart for teaching and supporting home
health professionals is the foundation on which she has launched a private home health education practice, Home Centered Insights. She is committed to the
success of the home care industry and currently serves TAHCH’s Clinical Practice, Medicare, and Government Affairs committees.
[3430] Medicare: Audit-Proofing Your MCR Documentation
- Speaker
- Osburn, Jennifer
- Model
- 3430
$45.00
Managing Caregiver Recruitment and Retention During the COVID-19 Crisis
[3428] Managing Caregiver Recruitment and Retention During the COVID-19 Crisis
Think beyond mere survival and consider opportunities uncovered by the crisis.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 25, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: As the Covid-19 pandemic reshapes companies, healthcare leaders must think beyond mere survival and
consider opportunities uncovered by the crisis. For example, focusing on retaining and hiring gifted people is a worthy strategy in many cases. Recruiting and retention
strategies during COVID-19 are changing and leaders have to be creative in how they attract, recruit, hire and retain talent.
Program Learning Objective(s): Participants will actively engage in the learning activity by identifying the key principles to
caregiver retention during a crisis and the key traits to harness to successfully lead through a crisis.
TAHC&H Faculty/Presenters: Jennifer Prescott, RN, MSN, CDP, Blue Water Homecare
About the Presenters:
Jennifer Prescott is the Chief Operating Officer and Co-Founder of Blue Water Homecare based in Austin, TX.
She has spent the past 25 years in home health and hospice care and support. She proud to be the owner of one the the fastest growing agencies in Texas and is excited to
share her expertise on caregiver recruitment and retention in a changing landscape.
[3428] Managing Caregiver Recruitment and Retention During the COVID-19 Crisis
- Speaker
- Prescott, Jennifer
- Model
- 3428
$45.00
The Road Back: How Home Care Agencies Can Grow and Be Safe After COVID-19
[3427] The Road Back: How Home Care Agencies Can Grow and Be Safe After COVID-19
Explores how agencies can reopen office operations in ways that keep employees and clients safe...
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 25, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: The COVID-19 pandemic has caused deep changes in how businesses function, with no industry
facing as acute challenges that have direct consequences on the lives of Americans than health care. In this new landscape, home and community care has emerged
as an invaluable method to deliver services to those who need them safely while respecting physical distancing needs. In this presentation, Erin Vallier, Account Executive of AlayaCare
explores how agencies can reopen office operations in ways that keep employees and clients safe, while ensuring efficient scheduling, keeping lines of business open to new
referrals, and supporting infectious disease control, among other urgent considerations. Special focus is placed on leveraging technology available now to help home care
providers achieve these necessary measures. Joining Erin in her presentation is Amy Knight, President of Knight CPA Group and Candyce Slusher, Owner of Slusher Consulting,
who both support Erin with their Texas-specific expertise and fielded questions from the live audience.
Program Learning Objective(s): Participants will actively engage in the learning activity and identify strategies to
understand considerations for retrofitting offices, procedures and protocols both physically and digitally to support new rules and regulations that
agencies must consider now and in the future.
TAHC&H Faculty/Presenters: Amy Knight, CPA, Knight CPA Group | Erin Vallier, Account Executive, AlayaCare | Candyce Slusher, LVN, CDCS, Owner, SLUSHER Consulting
About the Presenters:
Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience
almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and other
healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
About the Presenters:
Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music Performance
from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University.
Erin began her career in the fitness industry in 2005. After earning her bachelors, she transitioned to the home care space with a passion bred from personal and family experience.
She has held management roles in the QA, intake, OASIS, and HR departments, and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for.
Erin was responsible for maintaining clinical documentation compliance, writing and revising policies and procedures, and for writing and facilitating new hire training for all clinical
employees, including EMR and OASIS education. Her last role in home health was marketing - a natural segway to her role at AlayaCare – Account Executive.
About the Presenters:
Candyce Slusher LVN, CDCS is the founder of SLUSHER Consulting and is a geriatric-focused nurse serving San Antonio
since 1995 in multiple settings, specifically PAS since 2004. As a Home Care Consultant her primary goal is to help agencies provide the highest quality care to seniors in their communities
through regulatory compliance, creating a culture of accountability, and simplifying work-flow systems. Candyce has spoken for the Alzheimer’s Association and has also served as
Board Member and past President for the Alamo Area Home Care Council.
[3427] The Road Back: How Home Care Agencies Can Grow and Be Safe After COVID-19
- Speaker
- Knight,A | Vallier,E | Slusher,C
- Model
- 3427
$45.00
Diversity and Inclusion: A Learning Curve in the Process of Change
[3426] Diversity and Inclusion: A Learning Curve in the Process of Change
The world is on the cusp of change and the future requires leadership.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 25, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][9]community resources
Program Description: Identifying the need to be diverse can be eye-opening in multiple ways.
Diversity encaptures more than inclusion. Diversity measures our ability to share differences, build relationships, and be creative thinkers.
Identifying healthy solutions to diversity requires a deeper understanding of the many definitions available. The workforce is the breeding ground of innovation,
collaboration, and cultural sensitivity. While training and mentorship expedite professional development, engaging the workforce’s ideas, energy, and insight
leads to improved customer experience, faster innovation, and greater retention rates. As efforts increase for diversity positions and initiatives,
inclusivity is the foundation upon which culture is built to last. The world is on the cusp of change and the future requires leadership.
What role will you play? It’s time to RESET!
Program Learning Objective(s): Participants will actively engage in a discussion of diversity and inclusion by
identifying biases that contribute to the lack of diversity, list active approaches to defer anger and anxiety, describe effective strategies for
managing difficult conversations, explain how communication can reduce conflict and promote positive change, emotions, compassion, and acceptance.
TAHC&H Faculty/Presenters: Anita Foster, MSW, Ph.D., Master Caregivers
About the Presenters:
Anita Foster A Doctor of Management in Organizational Leadership qualifies Dr. Anita as an expert
in management and leadership. An undergraduate and a Master’s in Social Work adds to her educational advancement and knowledge of the social effects of equality.
As a Certified Professional Coach, Dr. Anita is also qualified as a motivator for professional and individual growth, intelligence, professionalism, ethical values,
leadership skills, and educational creativity. These are a few of the extraordinary attributes Dr. Anita exhibits as a speaker, teacher, mentor, trainer, coach, and
motivator. With over 25 years of leadership experience, Dr. Anita believes inclusion starts with diversity. In-Depth knowledge of federal and state regulations allow
Dr. Anita to train on policy and procedures at multiple levels. A resume holding positions of administrator, director, owner, and operator of several organizations
across her career makes Dr. Anita’s character and personality can be defined as an overall professional in leadership, management, and simply hands-on in employee oversight.
[3426] Diversity and Inclusion: A Learning Curve in the Process of Change
- Speaker
- Foster-Horne, Anita
- Model
- 3426
$30.00
12 HR Annual CE | PREPAYMENT ONLY | YOU CHOOSE PROGRAMS LATER
[12HR_ADMINCE_PREPAID] 12 HR Annual CE | PrePaid Credit for Administrators | Choose Programs Later
Prepayment for 12 Hrs of Annual CE | Choose online programs later | Assign to yourself or other individual.
Important Note: This is NOT a group of pre-selected CE programs!
When you order this item you will receive a prepaid CE code that can be exchanged anytime within 12 months
of purchase for 12 hours of Texas HCSSA Administrative CE training programs available on the HCIN Store.
Ensure your administrators and alternates get their annual CE and stay in compliance by prepaying their annual CE hours!
Provide the coupon code to an administrator or alternate; they select the programs they want and checkout with the prepaid CE code.
How It Works:
Place this Item in your Cart and checkout.
During checkout you will identify who will be using this prepaid CE code.
After payment, we generate a prepaid CE code and email it along with instructions on choosing training programs.
When ready to use the prepaid CE code, visit the HCIN Store to browse and choose programs totaling 12 hours of annual CE.
At checkout, enter the prepaid CE code in the field labeled [Discount Code] to apply the $360.00 credit.
FAQ
Do I need to choose all 12 hours at once?
You can order less than 12 hours on your first order. We will recalculate your credit balance and email you a new prepaid code. Your next order must use the remaining balance in full.
What if my program selections exceed the $360 amount?
Once the prepaid CE credit is applied, any additional amount due will be shown. That amount can be paid during checkout using a credit/debit card or PayPal account.
Will I receive a receipt for my order?
Yes! You will receive a sales receipt for the purchase of the 12 HR Annual CE | PrePaid Credit for Administrators. When the prepaid CE code is used, you will receive another receipt
that shows the programs chosen, the prepaid CE code that was applied and any additional payment that may have been made.
Can I change who uses the prepaid CE code once it's assigned?
Yes! Contact HCIN by email or phone and we can re-issue the prepaid CE code to a different individual.
Questions? Contact HCIN directly if you have any questions!
[12HR_ADMINCE_PREPAID] 12 HR Annual CE | PrePaid Credit for Administrators | Choose Programs Later
- Speaker
- Multiple Presenters
- Model
- 12HR_ADMINCE_PREPAID
$360.00
Infection Control | Best Practices in a Pandemic World | For LHHS & PAS
[W3417] Infection Control | Best Practices in a Pandemic World | For LHHS & PAS
Infection control elements for Licensed Home Health Services & Personal Assistance Services
Presentation Info:
TAHC&H Virtual Event | Pandemic Recovery Conference | Recorded for On-Demand Access
Presentation Date | May 20, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][8]infection control
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: In this time of dramatic policy guidance changes related to COVID-19, home care agencies must be able to execute best practices related to Infection Control.
Kay Hollers brings years of experience in infection control process and practice and will discuss in detail what Licensed Home Health and Personal Assistance Services agencies should consider
in their Infection Control plan. Kay also covers how an agency’s QAPI program and Infection Control Program work together to ensure safe and effective care.
This program includes a thought provoking discussion about how agencies should review and renovate their infection control policies based on program rules and the latest changes and best practices.
Kay concludes with a robust Q&A to ensure you walk away feeling empowered to effectively address infection control in your agency.
TAHC&H Faculty/Presenter: Kay Hollers, Healthcare ConsultLink
About the Presenter:
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her return to
Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of Texas School of
Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at
Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She currently is a consultant with HealthCare Consultlink.
Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[W3417] Infection Control | Best Practices in a Pandemic World | For LHHS & PAS
Subscribers to this webinar receive 24/7 on-demand access for one (1) month. When subscribing to this webinar along with other programs totaling 12 hours or more, the access period increases to six (6) months.
- Speaker
- Hollers, Kay
- Model
- W3417
$37.50
Infection Control | Best Practices in a Pandemic World | For LCHHS & HOSPICE
[W3416] Infection Control | Best Practices in a Pandemic World | For LCHHS & HOSPICE
Infection control elements for Licensed and Certified Home Health Services & Hospice
Presentation Info:
TAHC&H Virtual Event | Pandemic Recovery Conference | Recorded for On-Demand Access
Presentation Date | May 20, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][8]infection control
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: In this time of dramatic policy guidance changes related to COVID-19, home care agencies must be able to execute best
practices related to Infection Control. The presenter provides a detailed review of both Medicare and Hospice regulations covering the 6 elements of prevention and discusses how
Infection control is a mandatory QAPI element of the agency QAPI program. This program brings you the cutting edge elements of:
the latest hand hygiene
appropriate use of PPE
environmental cleaning and disinfection
bag technique
and equipment cleaning
After viewing you will feel empowered on how to redesign, enhance and implement a quality infection control plan.
TAHC&H Faculty/Presenter: Barbara Citarella, RN, BSN, MS, CHCE, NHDP-BC, President, RBC Limited Healthcare & Management Consultants
About the Presenter:
Barbara Citarella is the founder of RBC Limited Healthcare and Management Consultants. Barbara and her team of expert consultants have made the company a
national leader in the home care, hospice and outpatient health care industry. She has been instrumental in developing national and state partnerships for the company.With over 25 years of experience, Barbara is internationally
known for her expertise in the areas of infection control, leadership and disaster preparedness. As the only recognized expert in the area of home care and hospice disaster planning, she provides education not only to home care
and hospice industry but to law enforcement, government agencies, health care providers, private sector, first responders, national and state associations. Barbara was part of the Department of Homeland Security’s committee to
rewrite the National Response Plan document and the DHS Disaster Preparedness Guidelines for people with special needs.
In addition to her Disaster Planning experience, Ms. Citarella has been instrumental in OASIS training nationwide since 1997. She was the first to incorporate inter-rater reliability testing in the
education process for the OASIS tool. She has done research on the preliminary cost of OASIS to the home care industry and presented such findings to United States Congressional members. RBC Limited’s clientele remain in the
top 20% of the industry for quality initiatives.She is an internationally known speaker and has presented well over 500 keynote addresses and workshops.
[W3416] Infection Control | Best Practices in a Pandemic World | For LCHHS & HOSPICE
Subscribers to this webinar receive 24/7 on-demand access for one (1) month. When subscribing to this webinar along with other programs totaling 12 hours or more, the access period increases to six (6) months.
- Speaker
- Citarella, Barbara
- Model
- W3416
$37.50
Emergency Preparedness Plan Blueprint | The Necessary Tools for Compliance for LHHS & PAS
[W3415] Emergency Preparedness Plan Blueprint | The Necessary Tools for Compliance for LHHS & PAS
EP plan tools for Licensed Home Health Services & Personal Assistance Services
Presentation Info:
TAHC&H Virtual Event | Pandemic Recovery Conference | Recorded for On-Demand Access
Presentation Date | May 20, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: Some of the biggest changes in home health and hospice pandemic plans have been presented since the introduction of COVID-19 into our world.
Reframing your Emergency Preparedness Plan is one of the most important steps you can take during a pandemic occurance.
This program provides you with the necessary tools to be compliant with the requirements of both LHHS and PAS emergency preparedness planning.
The presenter discusses the details of the four (4) phases of emergency planning:
Mitigation - including education & awareness, hazard assessment, vulnerability assessment
Preparedness - including telecommunication plan, training, exercises and building relationships with community partners
Response - including taking quick action to save lives, protect property and the environment, and meet basic human needs and subsistence of the affected population
Recovery - taking actions after an emergency to restore and resume normal operation and rebuilding and repairing with goal of improving conditions and reducing future risks.
TAHC&H Faculty/Presenter: Jennifer Lopez, BSN, RN
About the Presenter:
Jennifer Lopez is a Clinical Consultant with Lopez Healthcare Consulting while completing her MSN & Family Nurse Practitioner degree.
She has worked in healthcare for over 25 years in many different settings including acute care, physician office, home health care and residential services. She received her LVN from Cooke County College in 1987,
Associates Degree in Nursing from North Central Texas College in 1991 and her Bachelor’s Degree in Nursing from The University of Texas, Austin in 2003. She is also a Certified Developmental Disabilities Nurse (CDDN).
Her current responsibilities include providing education, training and clinical support for the Home Health and IDD programs in Texas. She also serves as Immediate Past President of the Texas Association of Home Care and Hospice.
Jennifer has a vast range of expertise in the areas of operations, due diligence, QA, clinical, state and federal regulations, compliance and investigations.
Jennifer has a passion to ensure each person cared for receives the highest quality care possible.
[W3415] The Emergency Preparedness Plan Blueprint | The Necessary Tools for Compliance for LHHS & PAS
Subscribers to this webinar receive 24/7 on-demand access for three (3) months. When subscribing to this webinar along with other programs totaling 12 hours or more, the access period increases to six (6) months.
- Speaker
- Lopez, Jennifer
- Model
- W3415
$75.00
Emergency Preparedness Plan Blueprint | The Necessary Tools for Compliance for LCHHS & HOSPICE
[W3414] Emergency Preparedness Plan Blueprint | The Necessary Tools for Compliance for LCHHS & HOSPICE
EP plan tools for Licensed and Certified Home Health Services & Hospice
Presentation Info:
TAHC&H Virtual Event | Pandemic Recovery Conference | Recorded for On-Demand Access
Presentation Date | May 20, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: Some of the biggest changes in home health and hospice pandemic plans have been presented since the introduction of COVID-19 into our world.
Reframing your Emergency Preparedness Plan is one of the most important steps you can take during a pandemic occurance.
This program provides you with the necessary tools to be compliant with the requirements of both Medicare and Hospice emergency preparedness planning.
The presenter discusses the details of the four (4) phases of emergency planning:
Mitigation - including education & awareness, hazard assessment, vulnerability assessment
Preparedness - including telecommunication plan, training, exercises and building relationships with community partners
Response - including taking quick action to save lives, protect property and the environment, and meet basic human needs and subsistence of the affected population
Recovery - taking actions after an emergency to restore and resume normal operation and rebuilding and repairing with goal of improving conditions and reducing future risks.
TAHC&H Faculty/Presenter: Jennifer Gibson Osburn
About the Presenter:
Jennifer Gibson Osburn is a Registered Nurse with over 26 years of combined staff nurse, clinical management, administrator, and technology experience.
She is a certified OASIS specialist and Home Health coder and uses this diverse background to engage attendees across the nation. Past seminar experience includes presentations for The Joint Commission, CHAP, NAHC,
and numerous state home health associations.
As a seasoned Medicare regulatory thought leader, Jennifer regularly trains on PDGM, Conditions of Participation, Emergency Preparedness, Infection Control, QAPI,
Documentation, Coding, OASIS, agency operations and management. Her heart for teaching and supporting home health professionals is the foundation on which she has launched a private home health education practice,
Home Centered Insights. She is committed to the success of the home care industry and currently serves TAHCH’s Clinical Practice, Medicare, and Government Affairs committees.
[W3414] The Emergency Preparedness Plan Blueprint | The Necessary Tools for Compliance for LCHHS & HOSPICE
Subscribers to this webinar receive 24/7 on-demand access for three (3) months. When subscribing to this webinar along with other programs totaling 12 hours or more, the access period increases to six (6) months.
- Speaker
- Osburn, Jennifer
- Model
- W3414
$75.00
Working Through the Complaint Process with Medicaid Managed Care
[3367] Working Through the Complaint Process with Medicaid Managed Care
Extremely helpful... TX HHSC explains the process for the complaint process and how to handle with the MCOs...
NOW AVAILABLE: RELEASED 03/02/2020 This program was presented on 2.12.2020 at the Texas Association of Home Care & Winter Conference in Denton.
It is one of 18 presentations captured and produced for online access.
Presentation Info:
Presentation Date: February 12, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: TX HHSC staff provide a robust discussion of the complaint process related to
Texas Medicaid Managed Care Organizations. Every wonder what happens when you lodge a complaint with HHS? What if an MCO states they did not
receive your complaint, then what? What are agency’s rights and the MCO’s timelines for follow up on a complaint? This session
addresses these questions and many more common issues experienced by providers when lodging complaints both with MCOs and HHSC.
Agencies will find this session extremely helpful with HHSC explaining the process for the complaint process and how to handle with the MCOs.
HHSC provides guidance on the steps and timeframes to assist agencies with completing a complaint and also advises on agency rights when filing complaints.
Program Learning Outcome: Participants will be able to identify the process and steps on how to lodge a complaint with HHS and describe how to complete the process timely.
TAHC&H Faculty/Presenter: Camisha D. Banks, CTCM, Director of Provider and Client Services, Managed Care Compliance and Operations, Medicaid and CHIP Services; Michael Osborne, Senior Manager, Medicaid and CHIP Services
About the Presenters:
Camisha D. Banks is currently serving as Managed Care Compliance & Operation’s (MCCO) Interim Assistant Director.
Camisha is currently the MCCO Director of Provider and Client Services over the managed care complaints, trending and reporting, as well as call centers for transportation and pharmacy.
She has worked in several capacities of the Medicaid program for more than 25 years, and began her state career in 2007 as a Health Plan Specialist in MCCO (formerly Health Plan Management).
Since that time, Camisha has served in increasing responsible positions as a health plan manager and as a senior manager overseeing several of the complex Managed Care Organizations (MCOs).
Michael Osborne has 25 years of State Service with The Texas Department of Health and the Health and Human Services Commission. He has 17 years
with the Vendor Drug Program, assisting with pharmacy providers with Point of Sale claims and software issues. Michael also has 8 years with Managed Care Compliance and Operations,
Senior manager of Research and Resolution. He coordinates complaints, from various stakeholders, against the MCOs to ensure the timely delivery of contracted services and benefits to members and reimbursement to the providers.
[3367] Working Through the Complaint Process with Medicaid Managed Care
- Speaker
- Banks, C & Osborne, M [TX HHSC]
- Model
- 3367
$30.00
