[746] Basic Sales Skills: Mktg. & Sales Tactics to Generate Legendary Results
Subscription Type: Individual
Faculty:Ferris
In this introductory program, Mike provides an overview of the skills
necessary to compete and win more referrals. He has designed this program for all types of staff including outside
sales representatives, community and hospital liaisons, program representatives, sales managers, clinical managers
and administrators. This program is appropriate for anyone having direct contact with referral sources and consumers
in the community. Basic skills covered include:
Proper Introductions
Asking for Business
Handling Objections
Problem Resolution
Differentiation
Competitive Analysis
Using Promotional Items
Goal Setting
Mike is the Director of the Marketing, Sales and Customer Service Consulting
Division at Simione Consultants. Long a nationally recognized expert in
Home Care and Hospice Sales, Marketing and Customer Service, his training
programs are the most acclaimed in the country, receiving accolades from
some of the biggest CEOs and Sales managers from California to New York.
He has the unique perspective of having counseled and consulted with many
of the most successful home care and hospice organizations and seen what
works on a national basis.
Education-Training Credits:
2.0 Hr(s) HCSSA Administrator/Alternate
Orientation to Comprehensive Assessment, OASIS & Outcomes
Summary: This program examines
the comprehensive assessment, OASIS and outcomes model for home health.
HCSSA Topic(s) Addressed:
§558.259[d][10]the Outcome and Assessment Information Set (OASIS)
Faculty: Will, Rhonda & Krafft, Cindy
Home care clinicians need a clear understanding of what is involved in the completion of a
comprehensive assessment both from a clinical and regulatory perspective. The OASIS assessment is an integral part of care delivery
as the data it collects drives our care, determines the quality of the care delivered and impacts payment. This program examines
the comprehensive assessment, OASIS and outcomes model for home health.
Cindy Krafft and Rhonda Will discuss the comprehensive assessment process and its relationship to achieving positive patient outcomes while,
throughout this discussion, emphasizing the importance of OASIS accuracy. They also explore the role of outcome measures in determining quality of care.
Program Objectives: Upon completion of this program, the viewer will be able to:
Discuss the necessary components of a comprehensive assessment
Discuss the significance of completing the OASIS document accurately
Explore the relationship between OASIS and outcome measures in determining quality of care
About the Presenters:
Rhonda Will, RN, BS, HCS-D, COS-C heads Fazzi's OASIS auditing team and is one of home
care's most well known national trainer and speaker. Cindy Krafft , MS, PT, COS-C is an Assistant Director of
Operational Consulting, Rehab Services at Fazzi Associates, Chair of the NAHC Therapy Advisory Committee
and the current Vice President of the Home Health Section of the American Physical Therapy Association.
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259[d][10]the Outcome and Assessment Information Set (OASIS)
[715] Orientation to Comprehensive Assessment, OASIS & Outcomes
[772] Nutrition at End-of-Life
Subscription Type: Individual
Faculty:Martin
Not providing food and water at end-of-life may be difficult for
care givers, whether they are family or healthcare professionals. You will learn activities that
may assist care givers in providing nutritional and emotional support, both prior to and during this time.
Personal nutritional choices, cultural considerations, and ethical issues are also explored. Presented by C. Andrew Martin, RN, Consultant with Weatherbee Resources.
A recommended program for addressing the following required topic(s) of TX §558.259( d )
[9] Nutrition
Education-Training Credits:
0.5 Hr(s) HCSSA Administrator/Alternate
Administrator Training: Initial Training Requirements
Summary: Addresses seven
(7) required topics for Texas HCSSA administrators.
HCSSA Topic(s) Addressed:
§558.259[c][1] information on the licensing standards for an agency
§558.259[c][2] information on the state and federal laws applicable to an agency
§558.259[d][2]legal issues regarding advance directives
§558.259[d][3]client rights, including the right to confidentiality
§558.259[d][5]complaint investigation and resolution
§558.259[d][7]abuse, neglect, and exploitation
§558.259[d][8]infection control
Faculty: Hammond, Rachel
Program Description: This program presents the regulations
required of home care agencies in order to comply with the rules and provide quality care. Topics covered include:
licensing standards
state and federal laws applicaple to agencies
Advanced Directive law requirements
client rights and responsibilities
abuse, neglect, or exploitation
complaints
infection control
Program Objectives: Upon completion of this program, the viewer will be able to:
Indentify licensing standards, state and federal laws applicable to their agency license
Discuss Advance Directive law requirements
Discuss Client Rights and responsibilities
Identify what qualifies as abuse, neglect, or exploitation
Identify what is considered a complaint
Discuss infection control regulations
About the Presenter: Rachel Hammon is the Director of Clinical Practice
and Regulatory Affairs for TAHC&H. Rachel has been in health care for 17 years with over 11 years of home care experience,
including pediatric case manager, Medicare case manager, Administrator/DON and Corporate Director of Clinical Services, with
the majority of her time focused on supervision and management of home care pediatric programs. At TAHC&H, Rachel provides clinical
and technical assistance related to both federal and state regulations.
She currently serves on the Nursing Practice Advisory Council for the Texas Board of Nurse Examiners.
Education-Training Credits:
0.75 Hr(s) HCSSA Administrator/Alternate addressing TX:
§558.259[c][1] information on the licensing standards for an agency
§558.259[c][2] information on the state and federal laws applicable to an agency
§558.259[d][2]legal issues regarding advance directives
§558.259[d][3]client rights, including the right to confidentiality
§558.259[d][5]complaint investigation and resolution
§558.259[d][7]abuse, neglect, and exploitation
§558.259[d][8]infection control
[468] Administrator Training: Initial Training Requirements
[672] Survey Strategies and Plans of Correction
Faculty: Hollers
This program addresses the steps
involved in preparing for a survey and responding when deficiencies are noted.
The process to be followed for preparing a plan of correction is discussed in
detail.
Ms. Hollers is an Austin-based home care consultant with nearly 30 years
of experience in a variety of agency settings.
This program is included in the Initial Phase One Curriculum
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259( c )(1)