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Enforcement Actions and Rights of the Home & Community Support Services Agency

[PGM1948] Enforcement Actions and Rights of the Home and Community Support Services Agency Summary: DADS enforcement staff discuss IRoD and agency rights. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting Faculty: Anderson, Sue [DADS] Program Description: Texas DADS Regulatory Services Enforcement staff presents a Home and Community Support Services Agency's rights to an Informal Review of Deficiencies (IRoD), DADS criteria for assessing administrative penalties and rights for appealing. Of importance to all, DADS staff present why, when and how DADS determines a HCSSA must be reported to the National Healthcare and Integrity Protection Data Bank (NHIPDB). Program Objectives: Upon completion of this program, the viewer will be able to: Identify Home and Community Support Services Agencies (HCSSA) Enforcement Actions Analyze HCSSA Informal Review of Deficiencies (IRoD) Procedures Discuss the Texas Department of Aging and Disability Services’ (DADS) Reporting of Public Information About the Presenter: Sue Anderson is the Manager of the Survey and Certification Enforcement Unit with DADS. She is a registered nurse with 14 years’ experience in Regulatory Services and Long Term Care. She has regulatory and clinical experience in hospitals, nursing facilities, case management and utilization review. Education-Training Credits: 1.50 Hr(s) HCSSA Administrator/Alternate [PGM1948] Enforcement Actions and Rights of the Home and Community Support Services Agency

Speaker: Anderson, Sue [DADS]
Model: 1948

$45.00

Attracting & Retaining Staff: Recruitment & Retention Strategies

[PGM1827] Attracting & Retaining Key Staff: Recruitment & Retention Strategies Summary: How to differentiate your homecare and hospice agency, DIY recruitment strategies, team involvement in recruitment & retention. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Smith, Sandra Program Description: Take control of your recruitment and retention strategies by creating organizational differentiators and creating an “army” of recruiters. This program guides you in creating a strategic recruitment and retention plan that will cut out the middle “men” (expensive newspaper ads, boutique websites and major job boards) and help you reap better results by arming your team with the tools, training and rewards needed to bring needed talent to your homecare and hospice organization. With the right “walk the talk” behaviors, you can also compel top performers to “stay.” Program Objectives: Upon completion of this program, the viewer will be able to: Discuss how and why to embrace agency differentiators Identify reasons to adopt a "DIY" recruitment strategy Identify ways to practice good recruitment and retention "hygiene" Discuss how to use Continuous Performance Improvement to fuel wanted retention About the Presenter: Sandra Smith has specialized in virtually every functional area of human resources management, with a specialty in healthcare, particularly private duty and home health care sectors. Today, as President and CEO of HRpathways+, Ms. Smith speaks at conferences nationwide on a myriad of human resources topics, from clinical onboarding to improving organizational communication to helping clients build a culture that is viewed as "Employer of Choice". In all cases, she develops useful tools and products to help her clients apply what they've learned easily and successfully. Sandra is Certified as a Senior Professional in Human Resources by the Society for Human Resources Management, and as a Master Trainer by Development Dimensions International. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate [PGM1827] Attracting & Retaining Key Staff: Recruitment & Retention Strategies

Speaker: Smith, Sandra
Model: 1827

$30.00

Taking Your Team from Good to Great: Success Strategies

[PGM1824] Taking Your Team from Good to Great: Success Strategies Summary: How to create an "Employer of Choice" culture and recruit, motivate and retain top performers for your homecare and hospice organization. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Smith, Sandra Program Description: Creating an "Employer of Choice" culture is within every home care & hospice supervisor's reach. If you focus on what top performers want and need, and then deliver those things, you can cultivate a team that is highly engaged, motivated and that looks forward to coming to work every day. This program provides you with a blueprint to help you recruit, motivate and retain top performers for your homecare and hospice organization who are dedicated to achieving their personal best...every day. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss how to build an Employer of Choice Culture Identify ways to foster an environment of honest and regular feedback Discuss the new model of Accountability About the Presenter: Sandra Smith has specialized in virtually every functional area of human resources management, with a specialty in healthcare, particularly private duty and home health care sectors. Today, as President and CEO of HRpathways+, Ms. Smith speaks at conferences nationwide on a myriad of human resources topics, from clinical onboarding to improving organizational communication to helping clients build a culture that is viewed as "Employer of Choice". In all cases, she develops useful tools and products to help her clients apply what they've learned easily and successfully. Sandra is Certified as a Senior Professional in Human Resources by the Society for Human Resources Management, and as a Master Trainer by Development Dimensions International. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1824] Taking Your Team from Good to Great: Success Strategies

Speaker: Smith, Sandra
Model: 1824

$45.00

Personal Branding for Private Pay

[PGM1806] Personal Branding for Private Pay: The Magic is in Your Message Summary: The value of branding in agency marketing and how one agency successfully does so. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][10]marketing Faculty: Roth Program Description: Learn the value of personal Branding from a private duty agency that has had great success by using this element of marketing. This program provides: a discussion on what is personal Branding in the Private Pay arena ability to learn the importance of identifying what your company stands for how to include your staff in the Brand development process the importance of consistency with your Brand message Once developed, you can use the Brand to communicate your message or messages consistently in your community to consumers using mass media and multimedia to recruit caregivers. Real-world examples of print, radio, tv and web content are included. Program Objectives: Upon completion of this program, the viewer will be able to: Define a brand Discuss how to define your message Discuss making sure your message is consistent Describe partnering with vendors that understand our business Explain how to utilize multi-media because it engages all of your senses About the Presenter: Managing Partner, Bob Roth helped start Cypress HomeCare Solutions with his family in 1994. With 26 years of consumer products, health care and technology experience, Bob is considered an innovator of technologies used to enhance communication and effectively support customers and peers. Cypress HomeCare Solutions has been honored to receive a number of awards over the years. In October 2007 they were awarded Small Business of the Year award from Goodwill Industries of Central Arizona. Cypress was also named one of the 2009 Comerica Bank Arizona Companies to Watch. Bob is proud to say that after ranking among the top three for the past three years, Cypress has been ranked #1 in Ranking Arizona’s Top Arizona Home Care Agencies for 2010. Most recently Bob and his father Sheldon Roth were nominated for the Spirit of Philanthropy Award for their generosity and community involvement. Bob’s background in consumer products marketing and his creative approach to marketing in home care has afforded him invitations to join the faculty and be an advisor to the following associations; National Home Care & Hospice (NAHC), Private Duty Home Care Association (PDHCA), Decisions Health and Private Duty Insider, and National Private Duty Association (NPDA). In 2009 Bob was asked to join the board for PDHCA. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1806] Personal Branding for Private Pay: The Magic is in Your Message

Speaker: Roth, Bob
Model: 1806

$45.00

Social Media in the Workplace: Practical & Legal Considerations in Drafting Social Media Policy

Social Media in the Workplace: Practical and Legal Considerations in Drafting a Social Media Policy Summary: Consider this program a "must view" for all owners, administrators and human resource professionals in homecare. There is much more to social media than meets the eye...and this program provides the details. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][2]development and interpretation of agency policies Faculty: Barron, David & Wilson, Charles Unless you've had your head stuck in the sand, you've seen the impact social media has in the world today. From Hollywood to the office cubical, everyone is talking about social media. Whether you like it or not, many of your customers, employees, and business partners are spending large amounts of time on Facebook, Myspace, Twitter and other social media sites and are talking about your company, your employees, and the workplace. Many companies have not developed a comprehensive policy to address this dramatic (and likely enduring) change in how people communicate and interact. This program covers what every employer should consider in drafting an effective and realistic social media policy. Are you responsible for what your employees say on Facebook? Can you/should you limit employee participation on social media? Is it ok for supervisors to "friend" their employees? Is there any liability for management monitoring employee social media sites? Is this an invasion of privacy? Do you need to seek permission? What are the legal issues under union, wage and hour, and other areas of employment law arising from the social media phenomenon? Search the web and you will find many articles (like this one) warning businesses of the pitfalls of social media - for example; how easy you can be sued if using information gained through social media for a hiring decision. You will find answers to these questions plus many other informative and practical suggestions to help your company manage both the pitfalls and opportunities associated with social media in the workplace. This is a MUST VIEW for every agency owner, administrator and HR manager. Program Goal: This program allows the viewer to understand the top ten issues affecting the use of social media in the workplace and how to develop appropriate operational policies to guide its use in the workplace. About the Presenters: David Barron, JD joined the Cozen O’Connor Law Firm in 2011 from Epstein Becker Green Wickliff & Hall. He is a member in the Houston office, focusing his litigation practice on labor and employment law. David assists his clients with all their labor and employment needs including representing clients at trials involving wrongful termination, discrimination, harassment, collective action overtime claims, and whistle-blower suits before a variety of state and federal courts. David has been board certified in Labor and Employment law since 2002. He has been named a Texas Super Lawyer Rising Star in Texas Monthly magazine since 2005. Charles Wilson, JD is a member of the Cozen O’Connor’s Labor and Employment Practice Group in the firm's Houston office. He joined the firm in 2011 from Epstein Becker Green Wickliff & Hall. Charles, who is board certified in Labor and Employment Law by the Texas Board of Legal Specialization, represents employers in complex litigation and trials arising from claims of wage and hour violations, employee raiding, race discrimination, racial profiling, retaliation (including whistle blowing), harassment and disability discrimination. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1804] Social Media in the Workplace: Practical and Legal Considerations in Drafting a Social Media Policy

Speaker: Barron, David & Wilson, Charles
Model: 1804

$45.00

I Want to Start a Hospice: How Does that Work?

[PGM1803] I Want to Start a Hospice: How Does that Work? Subscription Type:Individual Faculty: Swiger,Markland,Tieken,McMinn,Sharp If you are a home health agency and want to start a hospice this program is for you. There are two program segments; segment 1 is a presentation from three home health and hospice experts (McMinn, Markland and Tieken) who advise you on the best operational practices and provide lessons learned when an established home health agency decides to venture into hospice, including: staffing issues comprehensive assessments regulatory differences including QAPI convening the IDT/IDG and the hospice role in nursing facilities Segment 2 allows a panel of all five home health and hospice experts to further discuss and address a series of written audience questions on this topic. Program Goal: This program enables the viewer to understand regulatory and operational differences between home health and hospice in order to make an informed decision about adding hospice care to home health. About the Presenters: Holly Swiger Ph.D., M.P.H., R.N. is the Vice President of Public Affairs for VITAS Healthcare Corporation. She works closely with the hospice industry, legislators and regulators to provide education and support for the promotion of sufficient access and reimbursement for hospice services. She gained her hospice operations experience as the President/CEO of San Diego Hospice for 10 years prior to her current position with VITAS. Prior to hospice, Holly worked in home health. Dr. Swiger has previously served 8 years as the National Hospice & Palliative Care Organization’s Board of Directors. Holly is a member of the NHPCO’s Regulatory Committee, Managed Care Advisory Committee, CMS Regional Task Force and Chairs the Medicaid Task Force. Dr. Swiger also serves on the Public Policy Committee for the Hospice associations in Texas, California, Kansas and Missouri. Rebecca McMinn, BSN, RN, MBA brings twenty-five years of experience in the hospice field to the Texas based home health and hospice consulting firm, HealthCare ConsultLink. With over 35 years in nursing, the majority of her experience has been in the ICU setting and in hospice. Rebecca served on the Louisiana-Mississippi Hospice Organization’s Board, Board Member and Past President of Texas New Mexico Hospice Organization, and is a member of Texas Association for Home Care & Hospice’s Clinical Practice Committee. Mary Helen Tieken, RN, BSN is the Owner/Administrator of Nurses In Touch, Inc., a licensed and certified home health and hospice agency she established in 1990 in Floresville, Texas. She has been a registered nurse for 32 years with a background in Oncology, Neurology, and Urology, and has spent the last 27 years in home health and hospice. Susan Markland, RN, BSN is currently the Gulf Coast Regional Administrator for CHRISTUS VNA Homecare Services. Susan has 11 years experience in Hospice Administration and more recently has entered the Home Health and PAS arenas as well. She is a passionate advocate for quality patient care and a leader in demonstrating Home Care services can be profitable even with a not for profit organization. Susan serves on the Board of Directors at TAHC&H, is a member of the Education Committee and a member of the recently formed Hospice Committee. Having survived the teenage years of 6 daughters, she faces Health Care reform with calm, humor and a resolve to not become entrenched in the drama. With 34 years in patient care and 26 years home health and hospice nursing experience, Susan Sharp, RN, BS is the Alternate Administrator/DON for Genesis HomeCare, Inc. and the Administrator/Alternate DON for Genesis HospiceCare. From 1982-1992, Susan had Supervisory Nurse/Administrator Roles in various settings, including home health, hospital nursing supervisor, director of patient care services, registration, and inservice for facility staff. Education-Training Credits: 1.75 Hr(s) HCSSA Administrator/Alternate

Speaker: Swiger,Markland,Tieken,McMinn,Sh
Model: 1803

$52.50

Face to Face: Lessons Learned

[PGM1800] Face to Face: Lessons Learned Subscription Type:Individual Faculty:Warfield The homecare community has been working tirelessly to understand the 2011 Final Regulations. The most bothersome of these new regulations has been the F2F requirements. This rule could have a drastic financial impact for agencies that accept new patients that were not seen by their primary care physician in the allotted time. The F2F requirements are not going away, so this program helps you understand this new regulation and the presenter discusses some of the numerous problems agencies have encountered since. Program Goal: To assist the viewer in recognizing the 2011 Final Regulations requiring patients to have a scheduled visit with their physician as a condition of home health agency’s reimbursement. About the Presenter: Jennifer Warfield, RN, BSN, HCS-D, COS-C is the Education Director for PPS Plus Software. As a homecare coding specialist, OASIS specialist and registered nurse with more than 30 years of experience, Jennifer is an informational ally for hundreds of home health agencies across the country. Well known as an ICD-9 coding and OASIS expert, she frequently conducts educational sessions and is a regular guest speaker at home care conferences throughout the country. Her expert knowledge plays an integral role in the development of Home Health Edition, PPS Plus Software’s market-leading OASIS analysis software. Education-Training Credits: 1.25 Hr(s) HCSSA Administrator/Alternate

Speaker: Warfield, Jennifer
Model: 1800

$37.50

Grow Your Business Texas Sized

[1614] Grow Your Business Texas Sized Subscription Type: Individual Faculty:Alch & Garrison Jo Alch, RN, DON and Founder of Acappella In Home Care and Administrator Jaime Garrison present key aspects that have taken Acappella In Home Care from a home based private pay business in 2006 to a nationally recognized franchised company in 2010. In this program you will learn to brand and diversify your business, network for referrals, monitor client care and staff performance, and provide exceptional care by putting the client first and supporting your caregivers. Presented by Jo Alch, RN, DON and Founder of Acappella In Home Care and Administrator Jaime Garrison, Acappella In Home Care. Education-Training Credits: 2.0 Hrs HCSSA Administrator/Alternate

Speaker: Alch, Jo & Garrison, Jaime
Model: 1614

$60.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of Medicare CHHA Provider

[PKG_PH2D] Initial 16HR [Phase Two] Training for Administrators & Alternates of Medicare CHHA Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for Licensed & Certified Providers | [Revised 12/26/2023] Summary: This specially-priced curriculum was created by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a licensed and certified (i.e. Medicare certified) home health provider type or those applying for Medicare certification. Curriculum Description: The curriculum includes fourteen (14) programs selected by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers a $40 savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for licensed and certified (i.e. Medicare certified) home health provider types or those applying for Medicare certification. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Licensed & Certified HH Svcs Providers
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 3709] §558.259[d][2]legal issues regarding advance directives [Program 468] §558.259[d][3]client rights, including the right to confidentiality [Program 468] §558.259[d][4]agency responsibilities [Programs 672, 1582, 2662, 3113, 3117, 3140, 3144] §558.259[d][5]complaint investigation and resolution [Program 468] §558.259[d][6]emergency preparedness planning and implementation [Program 1581,3135] §558.259[d][7]abuse, neglect, and exploitation [Program 468,3804] §558.259[d][8]infection control [Program 468,3806] §558.259[d][10]the Outcome and Assessment Information Set (OASIS) [Program 715] Education-Training Credits: TX HCSSA Administrator/Alternate 16.0 Clock Hr(s) Continuing Education for Nurses 4.0 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements Program Details [672] Survey Strategies and Plans of Correction Program Details [715] Orientation to Comprehensive Assessment, OASIS & Outcomes Program Details [1581] Emergency Preparedness: Developing a “Plan That Will Stand" Program Details [1582] Financial Reporting Overview Program Details [2662] Achieving Efficiencies in Back Office Staffing & Structure Program Details [3113] Creating an Effective Quality Assurance Performance Improvement (QAPI) Program Program Details [3117] Ensure Appropriate Setting Selection by Working with Hospital Discharge Planners Program Details [3135] Understanding & Applying the State & Federal Requirements for EP Program Details [3140] Advanced Concepts in Employment Law: Doing the Labor and Employment Compliance Dance Program Details [3144] Innovating Change: Recent Changes & Recommendations for Nursing Peer Review Compliance Program Details [3709] Fraud, Waste & Abuse - Recent Developments and Compliance Tips Program Details [3804] Abuse, Neglect and Exploitation Program Details [3806] Infection Control Updates Program Details [PKG_PH2D] Initial 16HR [Phase Two] Training for Administrators & Alternates of Medicare CHHA Providers

Speaker: Varies by Program
Model: PKG_PH2D

$440.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of Licensed HH Provider

[PKG_PH2C] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Licensed HH Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for Licensed HH Providers [Revised 4/145/2021] Summary: This specially-priced curriculum was created by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a licensed home health provider type. Curriculum Description: The curriculum includes thirteen (13) programs selected by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers a $40 savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for licensed home health provider types. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Licensed HH Svcs Providers
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 458] §558.259[d][2]legal issues regarding advance directives [Program 468] §558.259[d][3]client rights, including the right to confidentiality [Program 468] §558.259[d][4]agency responsibilities [Programs 672, 674, 1582, 2662, 3113, 3117, 3140, 3144, 3147] §558.259[d][5]complaint investigation and resolution [Program 468] §558.259[d][6]emergency preparedness planning and implementation [Program 1581] §558.259[d][7]abuse, neglect, and exploitation [Program 468,3572] §558.259[d][8]infection control [Program 468,3573] Education-Training Credits: TX HCSSA Administrator/Alternate 16.0 Clock Hr(s) Continuing Education for Nurses 4.0 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements Program Details [672] Survey Strategies and Plans of Correction Program Details [1581] Emergency Preparedness: Developing a “Plan That Will Stand" Program Details [1582] Financial Reporting Overview Program Details [2662] Achieving Efficiencies in Back Office Staffing & Structure Program Details [3113] Creating an Effective Quality Assurance Performance Improvement (QAPI) Program Program Details [3117] Ensure Appropriate Setting Selection by Working with Hospital Discharge Planners Program Details [3140] Advanced Concepts in Employment Law: Doing the Labor and Employment Compliance Dance Program Details [3144] Innovating Change: Recent Changes & Recommendations for Nursing Peer Review Compliance Program Details [3147] Business Continuity and Data Protection Program Details [3458] Fraud, Waste and Abuse Program Details [3572] Abuse, Neglect and Exploitation: Agency Investigations Program Details [3573] Infection Control Program Details [PKG_PH2C] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Licensed HH Providers

Speaker: Varies by Program
Model: PKG_PH2C

$440.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of Hospice Svcs Provider

[PKG_PH2B] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Hospice Services Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for Hospice Providers. [Revised June 2024] Summary: This specially-priced curriculum was created by TAHC&H education & regulatory staff and HCIN to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a hospice provider type. Curriculum Description: The curriculum includes fourteen (14) programs selected by TAHC&H education & regulatory staff and HCIN to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers $40.00 in savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for hospice provider types. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Hospice
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 3807] §558.259[d][2]legal issues regarding advance directives [Program 468, 3808] §558.259[d][3]client rights, including the right to confidentiality [Program 468, 3122] §558.259[d][4]agency responsibilities [Programs 3714, 3789, 3767, 3770, 3766] §558.259[d][5]complaint investigation and resolution [Program 468, 3803] §558.259[d][6]emergency preparedness planning and implementation [Program 3805] §558.259[d][7]abuse, neglect, and exploitation [Program 468, 3804] §558.259[d][8]infection control [Program 468,3768] §558.259[d][9]nutrition [Program 772] Education-Training Credits: TX HCSSA Administrator/Alternate 16.0 Clock Hr(s) Continuing Education for Nurses 11.25 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING FOURTEEN PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements §558.259(c)(1)(2) & (d)(2,3,5,7,8) Program Details [3807] Fraud, Waste & Abuse- Recent Developments and Compliance Tips 558.259(d)(1)information regarding fraud and abuse detection and prevention Program Details [3808] Advanced Concepts in Risk Management: Advance Directives – What Providers Need to Know 558.259(d)(2)legal issues regarding advance directives Program Details [3122] HIPAA Compliance for Hospice Agencies 558.259(d)(3) client rights, including the right to confidentiality Program Details [3803] Complaint Investigation and Resolution 558.259(d)(5) complaint investigation and resolution Program Details [3805] Emergency Preparedness – Develop and Maintain a Comprehensive Plan to Ensure Compliance 558.259(d)(6) emergency preparedness planning and implementation Program Details [3804] Abuse, Neglect and Exploitation §558.259 (d)(7) abuse, neglect, and exploitation Program Details [3768] Hospice Infection Control 558.259 (d)(8) infection control Program Details [772] Nutrition at End-of-Life §558.259 (d)(9) nutrition Program Details [3714] Advanced Concepts in Finance: The Science of a Successful Budget §558.259 (d)(4) agency responsibilities Program Details [3789] Avoiding Discrimination and Wage Compensation Violations in Home Health Care and Hospice §558.259 (d)(4) agency responsibilities Program Details [3767] Hospice QAPI - Make A Compliance Program Prepare You for Surveys §558.259 (d)(4) agency responsibilities Program Details [3770] HOS What to expect with Hospice Surveys & New Hospice Guidelines §558.259 (d)(4) agency responsibilities Program Details [3766] HOS Can Your Hospice Documentation Survive a Medical Review Audit? §558.259 (d)(4) agency responsibilities Program Details [PKG_PH2B] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Hospice Services Providers

Speaker: Varies by Program
Model: PKG_PH2B

$440.00

Initial 16HR [Phase Two] Training for Administrators & Alternates of PAS Provider

[PKG_PH2A] Initial 16HR [Phase Two] Training for Administrators & Alternates of Personal Assistance Services Providers
Use this package to complete the next phase of the 24HR Initial training requirement | for PAS Providers. [Revised 5/24/2023] Summary: This specially-priced curriculum was created by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial 16 hour training requirement for a new administrator or alternate administrator of a personal assistance services (PAS) provider type. Curriculum Description: The curriculum includes fourteen (14) programs selected by TAHC&H education and regulatory staff to satisfy TX §558.259( d ), the Initial [16 Hr] training requirement for a new administrator or alternate administrator. It also delivers $40.00 in savings compared to ordering the 14 programs separately. This curriculum must be completed within the 12-month period following designation as an administrator or alternate. This curriculum was created for PAS provider types. Each new administrator & alternate administrator must subscribe individually to this curriculum. A subscription provides six (6) months of program access. Programs can be viewed 24/7, from home or office, unlimited times prior to the subscription expiration. Successful completion of an online post-test generates a printable certificate displaying the registered individual's name, program number and title with reference to the specific regulatory citation and date of completion. Access to the HCIN Learning Gateway continues even after a subscription access period expires providing easy access to training records and completion certificates at any time. HCSSA Topic Requirements for Personal Assistance Services Providers
All Required Topic(s) are addressed by these Programs: §558.259[d][1]information regarding fraud and abuse detection and prevention [Program 3709] §558.259[d][2]legal issues regarding advance directives [Program 468, 3706] §558.259[d][3]client rights, including the right to confidentiality [Program 468, 3712] §558.259[d][4]agency responsibilities [Programs 1582, 3718, 3751, 3752, 3754, 3755] §558.259[d][5]complaint investigation and resolution [Program 468, 3712] §558.259[d][6]emergency preparedness planning and implementation [Program 3710, 3753] §558.259[d][7]abuse, neglect, and exploitation [Program 468,3713] §558.259[d][8]infection control [Program 468,3711] Education-Training Credits: TX HCSSA Administrator/Alternate 16.00 Clock Hr(s) Total Continuing Education for Nurses 14.25 Contact Hr(s) Total Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. INCLUDED IN THIS CURRICULUM ARE THE FOLLOWING PROGRAMS:
Click Links to see descriptive details for each program. [468] Administrator Training: Initial Training Requirements Program Details [1582] Financial Reporting Overview Program Details [3706] Advanced Concepts in Risk Management: Advance Directives – What Providers Need to Know Program Details [3709] Fraud, Waste & Abuse- Recent Developments and Compliance Tips Program Details [3710] Emergency Preparedness Program Details [3711] Infection Control Program Details [3712] Complaint Investigation and Resolution Program Details [3713] Abuse, Neglect and Exploitation Program Details [3718] Marketing, Recruitment, and Retention Program Details [3751] Preventing Common Citations: What to Expect During a PAS Survey or Investigation Program Details [3752] QAPI for PAS Agencies Program Details [3753] Emergency Preparedness: Every PAS Provider Should Have a Plan Program Details [3754] PAS Reporting Requirements Program Details [3455] Preparing Your PAS Personnel Files for a Successful Survey Program Details [PKG_PH2A] Initial 16HR [Phase Two] Training Curriculum for Administrators & Alternates of Personal Assistance Services Providers

Speaker: Varies by Program
Model: PKG_PH2A

$440.00

Financial Reporting Overview

Financial Reporting Overview Summary:Overview of the basic financial records of an agency. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Peterson Program Description: In this program you will learn how to read financial statements, the significant aspects and relationships of the balance sheet, the statement of income and accrual versus cash basis accounting. Also included is a discussion on the bank account, accounts receivable, start up costs, liability accounts and revenue recognition. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss the significance of your financial statements Discuss how to read a financial statement and balance sheet Examine the statement of income and accrual versus cash basis accounting Define the basic business transactions recorded in your accounting system About the Presenter: Presented by John Peterson, CPA, MBA, President, Peterson & Peterson, PC. John Peterson is President of Peterson & Peterson, P.C. He is a Texas licensed Certified Public Accountant and has a Masters of Business Administration degree from the University of Nebraska. He is a member of the Texas Society of Certified Public Accountants, the American Institute of Certified Public Accountants and Beta Gamma Sigma, the national honorary business scholastic society. John developed tax, accounting, cost reporting, audit representation and management services practice to small and medium sized businesses. He also developed the health industry market niche including home health agencies, hospice agencies, comprehensive outpatient rehab facilities, skilled nursing facilities and Texas Home & Community Based Services agencies. His firm’s current client list totals over 800 and covers businesses throughout Texas, California, Georgia, Hawaii, Illinois, Kansas, Michigan, and New York. He has created and provided health industry workshops to home health executives and made presentations to the health industry association conferences. John also represents the State of Texas on the 16 State Coalition Group that meets regularly with Palmetto officials to discuss current health industry practices and problems. He is a past member of the Board of Directors and Audit Committee of MetroCorps Bancshares, Inc., a publicly traded bank holding company with banks in Texas and California. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate [1582] Financial Reporting Overview

Speaker: Peterson, John
Model: 1582

$30.00

Managing Your Risk by Maintaining Client/Caregiver Boundaries

[1580] Managing Your Risk by Maintaining Client/Caregiver Boundaries Subscription Type:Individual Faculty: Pena An important part of a Teaxs HCSSA Administrator’s job is to manage the risks of the agency and the employees. One common problem area in all sectors of home care and hospice is establishing and maintaining professional boundaries between direct care workers and patients. Learn why this is important and how to establish, communicate, and implement these boundaries. Presented by Angela Pena, Administrator, Special Kids Care. Angela Peña has over fifteen years experience in the home health arena, initially working as a private duty LVN for pediatric patients and then as a Registered Nurse. Angela’s experience includes managing a Primary Home Care program and Medicare home health agency to ultimately managing a pediatric home health agency. As a result, Angela has been in the “front lines” of home health client care and understands all too well the boundary crossing situations every home health nurse is faced with at one time or another during their career. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate

Speaker: Pena, Angela
Model: 1580

$30.00

Workplace Violence Prevention & Solutions - Personal Safety in High Risk Situations

[1543] Workplace Violence:Prevention & Solutions - Personal Safety in High Risk Situations Subscription Type: Individual Faculty: Rosner This program is part of the Workplace Violence : Prevention & Solution series, developed specifically for home care and hospice personnel. This program goes beyond the Personal Safety program, delivering valuable information about self defense usage that may be required, especially in high risk locations or situations. Joe Rosner explains and displays techniques for defense against physical altercations and protection from weapons. The psychology of attackers is discussed and outlines are given to provide the viewer with the best information on how to NOT become a victim of crime. This program is presented by Joe Rosner, Director of Best Defense USA, and a nationally recognized expert on safety and self-defense for real estate, homecare and hospice professionals. Education-Training Credits: 1.0 Hr HCSSA Administrator/Alternate

Speaker: Rosner, Joe
Model: 1543

$30.00

Workplace Violence Prevention & Solutions - Policy & Plan Solutions

[1542] Workplace Violence:Prevention & Solutions - Policy & Plan Solutions Subscription Type: Individual Faculty: Rosner Part of the Workplace Violence : Prevention & Solution series, this program is specifically designed for home care and hospice administrators, owners, human resource, management, and supervisory personnel. In it Joe Rosner presents workplace violence situations that can impact your agency, tips for avoidance, and suggestions on how to handle violent or dangerous interactions in the workplace. Throughout this program Joe presents guidance for organizational managers on development of new workplace violence and personal safety policies and plans (or guide in updating existing policies and plans) with over dozens of plan suggestions and applicable rationale narrative. If your agency does not yet have a workplace violence plan this program is a "must-have." For those that do, it provides a refresher on the importance of maintaining your plan - and may even provide many new suggestions to enhance the safety of your most important asset - your workers. This program is presented by Joe Rosner, Director of Best Defense USA, and a nationally recognized expert on safety and self-defense for real estate, homecare and hospice professionals. Education-Training Credits: 1.0 Hr HCSSA Administrator/Alternate

Speaker: Rosner, Joe
Model: 1542

$30.00

Workplace Violence Prevention & Solutions - Personal Safety

[1541] Workplace Violence:Prevention & Solutions - Personal Safety Subscription Type: Individual Faculty: Rosner This program is part of the Workplace Violence : Prevention & Solution series, developed specifically for home care and hospice personnel. The program provides the definition of workplace violence and shares statistics that prove workplace violence can impact anyone, anywhere, and at any time. In this program Joe Rosner provides many helpful ideas to enhance one's personal safety and how to avoid certain situations in order to reduce your risk for personal violence. In detail, Joe also explains how to handle dangerous encounters with clear demonstrations, along with a field nurse, on key self defense techniques and the practical tools of self defense. He provides an overview of tazers, blunt weapons, sprays and improvised tools that can be used as weapons as well as weapons must be avoided to enhance one's personal safety. This program's goal is to enable the viewer to have more self confidence, be more aware of their surroundings and how to deal with possible situations that demand self defense. This program is presented by Joe Rosner, Director of Best Defense USA, and a nationally recognized expert on safety and self-defense for real estate, homecare and hospice professionals. Education-Training Credits: 1.0 Hr HCSSA Administrator/Alternate

Speaker: Rosner, Joe
Model: 1541

$30.00

S.U.R.C.H. - A Utilization Program for Home Health

[1520] S.U.R.C.H. - A Utilization Program for Home Health Summary: Can hospital-like utilization review improve you agency productivity and clinical outcomes? HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Cisneros, Arnie Program Description: This exciting QA program utilizes UR mechanisms employed by hospitals to manage care. Agencies that have implemented this methodology have enhanced clinical outcomes and improved productivity. Accurate Start of Care programming is the first step in producing and delivering audit-proof care, and a S.U.R.C.H.-like mechanism assures PPS compliant programming. This program has been presented across the country and featured in CARING magazine, The Remington Report, and Decision Health's Home Care Outcomes in 2009. Program Objectives: Upon completion of this program, the viewer will be able to: Describe the history of the Medicare Home Health benefit Discuss how the Prospective Pay System (PPS) model utilizes the Outcome and Assessment Information Set (OASIS) and Outcome-Based Quality Improvement (OBQI) methods to identify programming Evaluate the Service Utilization for Care in the Home (SURCH) method of utilization review and its effect on clinical and fiscal outcomes Demonstrate the Clinical Synthesis method via interactive audience participation demos with specific nursing and rehab management scripting Diane Levan, Director of Home Care for South Jersey VNA states "Our nurses love SURCH..." when describing that it "can be easily replicated by anyone". About the Presenter: This program is presented by Arnie Cisneros, PT, Owner and President of HomeHealth Strategic Management. Arnie is renowned for his adaptation of traditional care philosophies to address current and future healthcare initiatives. A practicing clinician, Arnie provides working level insight into program development and care consultation for providers. He authors "Home Health Forum", a bi-weekly column addressing homecare issues and is a contributor to "The Remington Report", Caring, and Decision Health publications. He presents nationally on topics including S.U.R.C.H. - UR for Home Health, OBQI case Conference, and PPS/P4P strategies. Education-Training Credits: 1.5 Hrs HCSSA Administrator/Alternate [1520] S.U.R.C.H. - A Utilization Program for Home Health

Speaker: Cisneros, Arnie
Model: 1520

$45.00

RAC Scrutiny, Audit Findings from RAC-like Surveys

RAC Scrutiny, Audit Findings from RAC-like Surveys Summary: Learn what's coming in RAC audits. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Cisneros, Arnie Program Description: This program helps you prepare for audit scrutiny. The presenter has had a front-row seat as audits performed by Fiscal Intermediaries served as a warm-up for the RAC (Recovery Audit Contractor) era. Having analyzed audited cases from multiple agencies in multiple states, this program describes denied care in clinical terms that can help providers identify claim concerns that exist in their programs. Specific dissections of partial denials illustrate areas where clinical improvements can help agencies re-wire care delivery for future stability and success. This program is important for all levels of home health professionals. Program Objectives: Upon completion of this program, the viewer will be able to: Identify the challenges facing the Home Health industry as they confront more stringent regulatory constraints and audits Discuss methods employed by other provider types to adapt care to meet requirements of reforms in their care delivery Evaluate findings from Home Health audit/denial patterns experienced in other states to determine care modifications required for the audits Outline action plans required for homecare providers to survive these challenges About the Presenter: This program is presented by Arnie Cisneros, PT, Owner and President of HomeHealth Strategic Management. Arnie is renowned for his adaptation of traditional care philosophies to address current and future healthcare initiatives. A practicing clinician, Arnie provides working level insight into program development and care consultation for providers. He authors "Home Health Forum", a bi-weekly column addressing homecare issues and is a contributor to "The Remington Report", Caring, and Decision Health publications. He presents nationally on topics including S.U.R.C.H. - UR for Home Health, OBQI case Conference, and PPS/P4P strategies. Education-Training Credits: 1.5 Hrs HCSSA Administrator/Alternate [1518] RAC Scrutiny, Audit Findings from RAC-like Surveys

Speaker: Cisneros, Arnie
Model: 1518

$45.00

Outliers - Friend or Foe?

Outliers - Friend or Foe? Summary: Understanding outliers, individual case outlier qualification and strategies for wound & diabetic patients. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Teenier, Pamela Program Description: Managing outliers can be like walking a tightrope...each agency needs to manage resources, patients and community needs. This program walks you through determining individual case outlier qualification and how to determine your agency outlier payment percentage. Basic strategies for clinical management of wound care and diabetic patients, major factors in this complicated puzzle, is also examined. Program Objectives: Upon completion of this program, the viewer will be able to: Evaluate an individual cases to determine if they will qualify for an outlier payment Identify ways to determine an agencies current outlier payment percentage Discuss basic strategies for clinical management of wound care and diabetic patients About the Presenter: This program is presented by Pamela Teenier, RN, MBA, CHCE, HCS-D, COS-C, Assistant VP, Medicare Operations, Gentiva Health Services. Education-Training Credits: 1.1 Hrs HCSSA Administrator/Alternate [1521] Outliers - Friend or Foe?