[1351]Enterprise Risk Management for Home Care
& Hospice
Subscription Type: Individual
Faculty:Poblenz
This program provides focus on how to establish a robust risk management program. It enables
the home health administrator to:
understand the key principles of risk managementidentify key elements of an enterprise risk
management programidentify strategies to minimize
riskunderstand options to finance
riskidentify common home care hazards/risks and
develop a plan to address those risksexplore common home care risk scenarios and how
to manage risk
This program is presented by Nancy T. Poblenz, RN, BSN, DDS,
JD, CPHRM. Nancy serves as the Litigation and Loss Prevention Director for
CHRISTUS Health, based in Houston Texas. In this capacity, she is responsible
for the claims investigation and litigation management of all matters involving
the healthcare system, including professional, general, employment, business,
class action and other litigation against CHRISTUS Health facilities.
She also coordinates the corporate response to all government
and regulatory investigations. As corporate Loss Prevention Director she is
responsible for leading all corporate loss prevention initiatives. She serves
on various corporate committees, including the corporate Quality Committee and
Clinical Policy Team, and is active in the CHRISTUS St. John Hospital Ethics
Committee. Nancy’s publications include an article on Medical
Futility published in the Houston Bar Journal and a chapter on Medical Tourism
in the First Edition of Enterprise Risk Management, a textbook recently
published by the American Health Lawyers Association. She is a frequent speaker
on healthcare related topics.
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate
[742] 22 Tips to Find and Keep Non-Medical Caregivers
Subscription Type: Individual
Faculty: Tweed
In this seminar, Stephen Tweed addresses the staff recruitment
and retention challenges faced by private duty home care providers, focusing specifically on non-medical caregivers.
Stephen shares with viewers practical tools and tips, discusses the importance of finding and keeping non-medical caregivers
and offers advice on preparing a recruiting and retention action plan.
For the past 25 years, Stephen Tweed has served
the home care industry as a business strategist, professional speaker, author and consultant.
He has served as a board member for three not-for-profit home care agencies and as the Interim
President and CEO of a $25 million home care company. He is the father of a 36-year-old son who
uses the services of home care on a daily basis. Stephen is also Past-President of the National
Speakers Association, a professional society of 3800 experts who speak professionally.
As principal of Leading Home Care, Stephen brings this wealth of knowledge and experience
and applies it as the leader of this exciting company serving the home care industry.
Education-Training Credits:
1.1 Hr(s) HCSSA Administrator/Alternate
[726] Ethical and Legal Practices in Home Care
Subscription Type: Individual
Faculty:Tischer
Gene Tischer is an attorney with more than 30 years of home care experience.
Gene served from 1993 to 2009 as the Executive Director of Associated Home Health Industries of Florida, one of the country's largest home care associations.
In this program, Gene reviews a variety of legal and ethical issues that confront home care providers across the country.
Among the key issues he tackles are:
patient choice
federal anti-kickback laws
questionable referral arrangements
patient remuneration
false claim filing and whistleblower statutes
Gene walks through relevant federal laws and regulations and discusses key OIG rulings to
help home care executives identify potential pitfalls and legal landmines.
Education-Training Credits:
1.1 Hr(s) HCSSA Administrator/Alternate
Are You Managing SMART? Know How Your Agency is Doing at All Times
Summary: Learn the
importance of on-going agency performance monitoring and benefits.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
Faculty: Litwin, Sharon
Program Description: During this program the
presenter discusses the importance
of on-going performance monitoring to successful home care agency management. She suggests a variety of clinical,
financial and operational measures that can be put in place to monitor performance and avoid "surprises."
Also outlined are the elements of an agency performance assessment.
Program Objectives: Upon completion of this program, the viewer will be able to:
Discuss how to proactively manage their agency
Complete and evaluate their agency using a Homecare Agency Assessment
Identify key financial, clinical and operational indicators and develop an action plan
Implement action plan and ongoing monitoring of key indicators
About the Presenter:
Sharon Litwin, RN, BSHS, MHA is principal and founder of Missouri-based Five Star Consultants. Sharon has been in healthcare management and administration for 25 years.
For the past 20, she has been actively involved in the homecare industry, from field nurse to Executive Director to Principal Consultant in 5 Star Consultants.
She has worked in and managed certified homecare, hospice, private duty, home infusion and dme as regional and executive directors.
Her expertise is in problem solving, teaching and implementing successful action plans. She is a well known speaker at state and national conferences,
specializing in case management, outcome enhancement, management training, OASIS, PPS, and documentation. She is an expert in regulatory, compliance, and operations.
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
[746] Basic Sales Skills: Mktg. & Sales Tactics to Generate Legendary Results
Subscription Type: Individual
Faculty:Ferris
In this introductory program, Mike provides an overview of the skills
necessary to compete and win more referrals. He has designed this program for all types of staff including outside
sales representatives, community and hospital liaisons, program representatives, sales managers, clinical managers
and administrators. This program is appropriate for anyone having direct contact with referral sources and consumers
in the community. Basic skills covered include:
Proper Introductions
Asking for Business
Handling Objections
Problem Resolution
Differentiation
Competitive Analysis
Using Promotional Items
Goal Setting
Mike is the Director of the Marketing, Sales and Customer Service Consulting
Division at Simione Consultants. Long a nationally recognized expert in
Home Care and Hospice Sales, Marketing and Customer Service, his training
programs are the most acclaimed in the country, receiving accolades from
some of the biggest CEOs and Sales managers from California to New York.
He has the unique perspective of having counseled and consulted with many
of the most successful home care and hospice organizations and seen what
works on a national basis.
Education-Training Credits:
2.0 Hr(s) HCSSA Administrator/Alternate
Orientation to Comprehensive Assessment, OASIS & Outcomes
Summary: This program examines
the comprehensive assessment, OASIS and outcomes model for home health.
HCSSA Topic(s) Addressed:
§558.259[d][10]the Outcome and Assessment Information Set (OASIS)
Faculty: Will, Rhonda & Krafft, Cindy
Home care clinicians need a clear understanding of what is involved in the completion of a
comprehensive assessment both from a clinical and regulatory perspective. The OASIS assessment is an integral part of care delivery
as the data it collects drives our care, determines the quality of the care delivered and impacts payment. This program examines
the comprehensive assessment, OASIS and outcomes model for home health.
Cindy Krafft and Rhonda Will discuss the comprehensive assessment process and its relationship to achieving positive patient outcomes while,
throughout this discussion, emphasizing the importance of OASIS accuracy. They also explore the role of outcome measures in determining quality of care.
Program Objectives: Upon completion of this program, the viewer will be able to:
Discuss the necessary components of a comprehensive assessment
Discuss the significance of completing the OASIS document accurately
Explore the relationship between OASIS and outcome measures in determining quality of care
About the Presenters:
Rhonda Will, RN, BS, HCS-D, COS-C heads Fazzi's OASIS auditing team and is one of home
care's most well known national trainer and speaker. Cindy Krafft , MS, PT, COS-C is an Assistant Director of
Operational Consulting, Rehab Services at Fazzi Associates, Chair of the NAHC Therapy Advisory Committee
and the current Vice President of the Home Health Section of the American Physical Therapy Association.
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259[d][10]the Outcome and Assessment Information Set (OASIS)
[715] Orientation to Comprehensive Assessment, OASIS & Outcomes
[772] Nutrition at End-of-Life
Subscription Type: Individual
Faculty:Martin
Not providing food and water at end-of-life may be difficult for
care givers, whether they are family or healthcare professionals. You will learn activities that
may assist care givers in providing nutritional and emotional support, both prior to and during this time.
Personal nutritional choices, cultural considerations, and ethical issues are also explored. Presented by C. Andrew Martin, RN, Consultant with Weatherbee Resources.
A recommended program for addressing the following required topic(s) of TX §558.259( d )
[9] Nutrition
Education-Training Credits:
0.5 Hr(s) HCSSA Administrator/Alternate
Administrator Training: Initial Training Requirements
Summary: Addresses seven
(7) required topics for Texas HCSSA administrators.
HCSSA Topic(s) Addressed:
§558.259[c][1] information on the licensing standards for an agency
§558.259[c][2] information on the state and federal laws applicable to an agency
§558.259[d][2]legal issues regarding advance directives
§558.259[d][3]client rights, including the right to confidentiality
§558.259[d][5]complaint investigation and resolution
§558.259[d][7]abuse, neglect, and exploitation
§558.259[d][8]infection control
Faculty: Hammond, Rachel
Program Description: This program presents the regulations
required of home care agencies in order to comply with the rules and provide quality care. Topics covered include:
licensing standards
state and federal laws applicaple to agencies
Advanced Directive law requirements
client rights and responsibilities
abuse, neglect, or exploitation
complaints
infection control
Program Objectives: Upon completion of this program, the viewer will be able to:
Indentify licensing standards, state and federal laws applicable to their agency license
Discuss Advance Directive law requirements
Discuss Client Rights and responsibilities
Identify what qualifies as abuse, neglect, or exploitation
Identify what is considered a complaint
Discuss infection control regulations
About the Presenter: Rachel Hammon is the Director of Clinical Practice
and Regulatory Affairs for TAHC&H. Rachel has been in health care for 17 years with over 11 years of home care experience,
including pediatric case manager, Medicare case manager, Administrator/DON and Corporate Director of Clinical Services, with
the majority of her time focused on supervision and management of home care pediatric programs. At TAHC&H, Rachel provides clinical
and technical assistance related to both federal and state regulations.
She currently serves on the Nursing Practice Advisory Council for the Texas Board of Nurse Examiners.
Education-Training Credits:
0.75 Hr(s) HCSSA Administrator/Alternate addressing TX:
§558.259[c][1] information on the licensing standards for an agency
§558.259[c][2] information on the state and federal laws applicable to an agency
§558.259[d][2]legal issues regarding advance directives
§558.259[d][3]client rights, including the right to confidentiality
§558.259[d][5]complaint investigation and resolution
§558.259[d][7]abuse, neglect, and exploitation
§558.259[d][8]infection control
[468] Administrator Training: Initial Training Requirements
[672] Survey Strategies and Plans of Correction
Faculty: Hollers
This program addresses the steps
involved in preparing for a survey and responding when deficiencies are noted.
The process to be followed for preparing a plan of correction is discussed in
detail.
Ms. Hollers is an Austin-based home care consultant with nearly 30 years
of experience in a variety of agency settings.
This program is included in the Initial Phase One Curriculum
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259( c )(1)