Value-added Services Provided by HCSSAs

Program Description:

Among the many business decisions an administrator and owner must make, the critical decision is to provide value added services in addition to licensed services. Specialty providers, particularly those who have private pay division have the latitude to provide services that benefit the community and led to referral sources. However, the entity must still adhere to regulatory requirements for overlap and for documentation as it applies to client satisfaction and client care. Gain an ability to strengthen value added services, such as transportation and pet care, separate from licensed services.

HCSSA Topic(s) Addressed:

• §558.259[d][4] agency responsibilities
• §558.260[a][3] basic principles of management in a licensed health-related setting
• §558.260[a][9]community resources

Education-Training Credits:

• TX HCSSA Administrator/Alternate Continuing Education
  • 1.0 Clock Hr(s)

About the Presenter(s): Rosalind J. Nelson-Gamblin

Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care, supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents, and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered, including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization. She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.