The Fundamentals of Establishing Customer Loyalty

[3858] The Fundamentals of Establishing Customer Loyalty
Gain new perspective on customer service as it pertains to loyalty and develop a clearer understanding of how others perceive your agency and what you can do about it.

Presentation Info:

• TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
• Presentation Date | February 22, 2024
• Presentation Track | All HCSSAs

Program Description: In busy healthcare settings, true “Customer Service” tends to go by the wayside, as we get wrapped up in day-to-day minutia. But succeeding in Home Care is about more than providing quality care and consistent staffing to your clients. To achieve the ultimate goal in Home Care, we have to treat our consumers and staff like they’re the most important people in our agency – and they are! In this program you’ll gain some new perspective on customer service as it pertains to loyalty and develop a clearer understanding of how others perceive your agency and what you can do about it.

HCSSA Topic(s) Addressed:

• §558.259[d][4]agency responsibilities
• §558.260[a][3]basic principles of management in a licensed health-related setting
• §558.260[a][8]skills for working with clients, families, and other professional service providers

Education-Training Credits:

• TX HCSSA Administrator/Alternate Continuing Education
• 1.0 Clock Hr(s)

TAHC&H Faculty/Presenter(s): Candyce Slusher, LVN, Owner of SLUSHER Consulting

About the Presenter(s): Candyce Slusher, LVN is a geriatric-focused nurse serving seniors since 1995, working in every post-acute senior care setting, specifically in non-medical home care since 2004. As a Home Care Consultant her primary goal is to help agencies thrive while providing the highest quality care to seniors in their communities, while educating, empowering and supporting agency owners in all aspects of operations and compliance.

[3858] The Fundamentals of Establishing Customer Loyalty