Are You Managing SMART?


Are You Managing SMART? Know How Your Agency is Doing at All Times

Summary: Learn the importance of on-going agency performance monitoring and benefits.

HCSSA Topic(s) Addressed:

  • §558.259[d][4]agency responsibilities

Faculty: Litwin, Sharon

Program Description: During this program the presenter discusses the importance of on-going performance monitoring to successful home care agency management. She suggests a variety of clinical, financial and operational measures that can be put in place to monitor performance and avoid "surprises." Also outlined are the elements of an agency performance assessment.

Program Objectives: Upon completion of this program, the viewer will be able to:

  • Discuss how to proactively manage their agency
  • Complete and evaluate their agency using a Homecare Agency Assessment
  • Identify key financial, clinical and operational indicators and develop an action plan
  • Implement action plan and ongoing monitoring of key indicators

About the Presenter: Sharon Litwin, RN, BSHS, MHA is principal and founder of Missouri-based Five Star Consultants. Sharon has been in healthcare management and administration for 25 years. For the past 20, she has been actively involved in the homecare industry, from field nurse to Executive Director to Principal Consultant in 5 Star Consultants. She has worked in and managed certified homecare, hospice, private duty, home infusion and dme as regional and executive directors. Her expertise is in problem solving, teaching and implementing successful action plans. She is a well known speaker at state and national conferences, specializing in case management, outcome enhancement, management training, OASIS, PPS, and documentation. She is an expert in regulatory, compliance, and operations.

Education-Training Credits:

  • 1.0 Hr(s) HCSSA Administrator/Alternate

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