[1514] Home Care's New Trilogy: CAHPS, Quality
and Customer Service
Subscription Type: Individual
Faculty: Ashe
Thanks to the new CMS mandated CAHPS
survey, patient satisfaction, quality and customer service has moved to the
forefront of successful home care agency management. Learn why CAHPS will shape
your future, what strategies lead to better quality outcomes and what the role
of customer service will be inpatient satisfaction, home health quality and
profitability. Get insights into the five measures that will be included in Home
Health Compare and how to improve your performance with each of them. With over
twenty-five years providing patient satisfaction and customer services and in
reviewing the scores of millions of patients, Fazzi Associates provides real
life examples of what works, what doesn't work and what you can do immediately
to improve your CAHPS scores.
This program is presented by Tim Ashe,
RN, MS, MBA, partner and director, Fazzi National Operational Consulting
Services.
Education-Training Credits:
- 1.25 Hr(s) HCSSA Administrator/Alternate
