Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction

[3442] Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction (And Your Bottom Line Too!)
How to utilize certain tools to enhance communication and improve these integral relationships.

Presentation Info:

• TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
• Presentation Date | September 1, 2020

Education-Training Credits:

• TX HCSSA Administrator/Alternate Continuing Education
• 1.5 Clock Hr(s)

HCSSA Topic(s) Addressed:

• §558.259[d][4]agency responsibilities
• §558.260[a][3]basic principles of management in a licensed health-related setting
• §558.260[a][8]skills for working with clients, families, and other professional service providers

Program Description: In the fast paced world of home health care, it can be hard to make connections with people, especially during a worldwide pandemic, such as COVID-19; unless time is set aside to connect for this purpose. Monotonous regime, lackluster communication skills and unsustainable satisfaction can all lead to employee burnout, unhappy patients and loss of referral sources. Once you make the decision to utilize tools such as social media, video conferencing technology and other tips you will learn in this session, you will begin enhancing your communication skills and improving these integral relationships.

Program Learning Objective(s): Participants will actively engage in the discussion and incorporate best practices for identifying 10 steps to implementing communication tips that will improve working relationships, explaining how communication needs to be tailored to each of the current generations in the workplace and describing how improved communication will have a lasting effect on their organization.

TAHC&H Faculty/Presenter(s): Marcylle Combs, MS, RN, BS, CHCE, President, MAC Legacy

About the Presenter(s):
Marcylle CombsAfter over 30 years in home health care and hospice, holding many positions including field nurse, director, administrator and owner/president of a successful home health and hospice company, Marcylle sold her business to embark on new opportunities. She has since founded 3 companies, serving as President over The Marcylle Combs Company, MAC Legacy Investments, a real estate development company and MAC Legacy – a home health care and hospice resource company. Marcylle is well known in Texas and nationally for her leadership in both the home care and hospice community. She has served on the TAHCH Government Affairs Committee since the ‘90s and is currently serving on the board of directors for The Home Care and Hospice Financial Managers Association (HHFMA); a professional organization bringing together CFOs, CEOs, COOs and other financial positions who are employed by the nation’s 25,000 home care and hospice agencies. She also chairs the Women in Leadership group for HHFMA. She enjoys speaking on various subjects such as mentoring, leadership and communication.

[3442] Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction (And Your Bottom Line Too!)