[PGM2012] Discover the BIG Secrets of Successful Leaders in Private Duty Home Care
Summary: Discover the
key initiatives and metrics that separate the "leaders" from all others.
HCSSA Topic(s) Addressed:
- §558.259[d][4]agency responsibilities
- §558.260[a][3]basic principles of management in a licensed health-related setting
- §558.260[a][8]skills for working with clients, families, and other professional service providers
- §558.260[a][10]marketing
Faculty: Marcum, Aaron
Program Description:
What does it take to become a “Leader” in the private duty home care industry? This program answers
this question by exploring the 2012 Private Duty Home Care Benchmarking Study completed by Home Care
Pulse. The program presents and breaks down 5 key areas “Leaders” tend to excel at and why. Learn how
to think more like a Leader and win BIG in your market place.
Program Objectives: Upon completion of this program, the viewer will be able to:
- Discuss leaders’ strong client satisfaction standards
- Describe how leaders focus on relationship building
- Explain how leaders drive employee satisfaction
- Discuss leaders’ techniques to staff efficiently
- Describe how leaders consistently adhere to a solid sales strategy
About the Presenter: Aaron Marcum is a former successful
private duty home care owner and the founder and CEO of Home Care Pulse, the leading organization specializing in
capturing and measuring client and employee satisfaction for the private duty home care industry.
Home Care Pulse works with hundreds of home care agencies improve quality, increase client referrals, and promote
and drive more business. Aaron’s company, Home Care Pulse is also responsible for conducting and administering the
2010, 2011, and 2012 Private Duty Home Care Benchmarking Studies, in partnership with the National Private Duty Association (NPDA).
Since 2004, Aaron has been a popular national speaker in the home care industry due to his knack for measuring
performance and his hands on experience as a private duty home care owner.
Education-Training Credits:
- 1.0 Hr(s) HCSSA Administrator/Alternate
[PGM2012] Discover the BIG Secrets of
Successful Leaders in Private Duty Home Care
