[3837] HHCAHPS: Patient Experience vs Patient Satisfaction and Why it matters in HHVBP
In-depth look at the HHCAHPS survey to learn how scores are interpreted, their impact, and how to improve your agency’s performance.
Presentation Info:
- TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
- Presentation Date | February 22, 2024
- Presentation Track | Medicare Home Health
Program Description: With the introduction of the Home Health Value-Based Purchasing (HHVBP) Model, there's a direct financial implication for agencies based on their
Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) measures. It's vital for home health providers to recognize that "Patient Experience" is as crucial, if not more so, than the conventional view of
HHCAHPS as simply a "Patient Satisfaction" indicator. A detailed examination of HHCAHPS reveals that an impressive 17 out of 19 questions zero in on patient experience, underlining its increasing significance.
This focus resonates with the trends we've seen in acute care settings in the past few years. Elevating your agency's HHCAHPS scores holds significance because it indicates not just patient contentment but can also
catalyze enhancements in quality, influence reimbursement and financial support, establish a competitive edge, guarantee adherence to regulations, furnish ongoing insights, enhance staff involvement, and
foster a culture of accountability and transparency. Ultimately, this endeavor contributes to improved patient care and outcomes. In this program you will receive insights into the specific HHCAHPS questions
that influence patients' evaluations of clinicians. Actionable strategies are offered to help agencies enhance patient experiences, improve HHCAHPS scores, and cultivate a more robust relationship
between patients and clinicians in today's healthcare environment. View this in-depth look at the HHCAHPS survey to learn how scores are interpreted, their impact, and how to improve your agency’s performance.
HCSSA Topic(s) Addressed:
- §558.259[d][4]agency responsibilities
- §558.260[a][3]basic principles of management in a licensed health-related setting
- §558.260[a][5]quality improvement
- §558.260[a][7]financial management
Education-Training Credits:
- TX HCSSA Administrator/Alternate Continuing Education
- Continuing Education for Nurses
- 1.0 Contact Hr(s)
- This program awards CNE until 02.22.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): J’non Griffin, RN MHA HCS-D, COS-C, HCS-H , Sr. Vice President/Principal-Coding and OASIS Department, SimiTree and Matthew Mulski, Co-founder and Director of Home Health Partnerships, TELOS Health Solutions
About the Presenter(s): J'non Griffin is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care
Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a
Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C)
and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
About the Presenter(s): Matthew Mulski Over the past decade, Matthew has provided strategic guidance to numerous home health agencies, adeptly navigating intricate challenges through the
implementation of advanced technology and streamlined workflow processes. Prior to founding Telos in 2019, Matthew played an instrumental role in driving the growth of various startup technology
and service providers, with a specialization in serving the post-acute industry.
[3837] HHCAHPS: Patient Experience vs Patient Satisfaction and Why it matters in HHVBP
