[3803] Complaint Investigation and Resolution
Covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and for advance directives.
Presentation Info:
- TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
- Presentation Date | November 7, 2023
Program Description: This program covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and for advance directives.
Viewers will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints, develop person-centered
approaches and explain how perception can be an ally or foe in reducing client complaints.
HCSSA Topic(s) Addressed:
- §558.259[d][3]client rights, including the right to confidentiality
- §558.259[d][4]agency responsibilities
- §558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
- TX HCSSA Administrator/Alternate Continuing Education
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
About the Presenter(s): Rosalind J. Nelson-Gamblin recently retired from a 33-year career in state government at the Texas Health and Human Services
Commission, where she was a senior policy specialist for regulation of the home health, hospice, and personal assistance services industry including supportive palliative care, assisted living,
and day activity and health services. In her state career, she analyzed state and federal legislation for impact to providers and consumers, promulgated and interpreted state regulations,
developed and delivered continuing education and training to providers and surveyors, and provided regulatory guidance to both industry representatives and leaders and state of Texas surveyors and investigators.
Rosalind is also a subject matter expert for federal standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed
in the regulations for the settings where home care is delivered including nursing facilities, assisted living facilities, intermediate care facilities for individuals with developmental disabilities, and independent living settings.
[3803] Complaint Investigation and Resolution
