Complaint Investigation and Resolution: Managing Complaints

$45.00


[3305] Complaint Investigation and Resolution: Managing Complaints
How to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints.


TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.

Presentation Info:

  • Presentation Date: November 12, 2019
  • TAHC&H Event: TAHC&H Administrator Program | Houston

Education-Training Credits:

  • TX HCSSA Administrator/Alternate Continuing Education
    • 1.5 Clock Hr(s)
  • Continuing Education for Nurses
    • 1.5 Contact Hr(s)
    • This program awards CNE until 11.12.2021
  • Social Work Continuing Education
    • 1.5 Hr(s) SWCEU

CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.

HCSSA Topic(s) Addressed:

  • §558.259[d][4]agency responsibilities
  • §558.260[a][3]basic principles of management in a licensed health-related setting
  • §558.260[a][6]risk assessment and management

Program Description:In this presentation you will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints. Also learn how to develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints.

Program Learning Outcome: Participants will actively engage in the learning activity and identify methods to develop person-centered approaches to improve effectiveness and consistency of managing and reducing complaints.

TAHC&H Faculty/Presenters: Idalia Diaz, BSN, RN, Training Specialist, Texas Health and Human Services

About the Presenters:
Idalia Diaz
is a HCSSA Joint Trainer with HHSC Educational Services, and has a Bachelor of Science in Nursing from the University of Texas Health Science Center. Prior to this position she was a theory and clinical faculty member at Career Point College School for Vocational Nursing, where she taught various subjects from fundamentals of nursing to mental health and leadership. Before that she was employed by DADS Regulatory Services where she was a Nurse Surveyor and Death Reviewer. Idalia also spent time at the San Antonio State Supported Living Center as an RN Case Manager.

[3305] Complaint Investigation and Resolution: Managing Complaints

Available Options

Search by Presenter
So Tell Us...
Pay by PayPal