Ashe, Tim

Home Care's Trilogy: CAHPS, Quality and Customer Service

[1514] Home Care's New Trilogy: CAHPS, Quality and Customer Service Subscription Type: Individual Faculty: Ashe Thanks to the new CMS mandated CAHPS survey, patient satisfaction, quality and customer service has moved to the forefront of successful home care agency management. Learn why CAHPS will shape your future, what strategies lead to better quality outcomes and what the role of customer service will be inpatient satisfaction, home health quality and profitability. Get insights into the five measures that will be included in Home Health Compare and how to improve your performance with each of them. With over twenty-five years providing patient satisfaction and customer services and in reviewing the scores of millions of patients, Fazzi Associates provides real life examples of what works, what doesn't work and what you can do immediately to improve your CAHPS scores. This program is presented by Tim Ashe, RN, MS, MBA, partner and director, Fazzi National Operational Consulting Services. Education-Training Credits: 1.25 Hr(s) HCSSA Administrator/Alternate

Speaker

Ashe, Tim

Model

1514