Hollers, Kay
Achieving Regulatory Efficiencies
[3106] Achieving Regulatory Efficiencies
Many tips and ways to streamline and simplify the execution of compliant management.
TAHC&H Faculty/Presenter: Kay Hollers
Presentation Info:
Presentation Date: November 14, 2017
TAHC&H Event: HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.00 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Today’s Home Care Executive is confronted with myriad
regulatory requirements about State and Federal compliance, reimbursement requirements, personnel management,
confidentiality and safety requirements, taxation and much more. This presentation focuses on and proposes changes to processes and systems that
streamline and simplify the execution of compliant management. Maintaining the focus on efficiencies, the presentation also discusses:
appropriate delegation
strategic outsourcing
time management hints
communication techniques
useful technological tools
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change or
enhance their practice by implementing efficiencies to streamline operations related to regulatory requirements.
About the Presenter:
Kay Hollers, RN MPH COS-C HCS-D is an Independent Consultant for HealthCare ConsultLink and has over 35 years’
experience in administration of and consulting with home health and hospice agencies. She holds a post-Masters
certification in Healthcare Evaluation from Wayne State University with emphasis on quality evaluation in healthcare
settings and is a frequent presenter to public and private audiences on topics such as OASIS accuracy, care planning,
clinical best practices, and QAPI procedures.
[3106] Achieving Regulatory Efficiencies
- Speaker
- Hollers, Kay
- Model
- 3106
$30.00
Complaint Investigation and Resolution
[3712] Complaint Investigation and Resolution
Covers client rights, including the right to confidentiality and Agency Responsibilities.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 15, 2022
Program Description: This presentation covers client rights, including the right to confidentiality and Agency Responsibilities.
You will learn:
How to improve the effectiveness and consistency of managing complaints
How to use quality assessment/performance improvement (QAPI) to manage and reduce complaints
How to develop person-centered approaches
How to explain how perception can be an ally or foe in reducing client complaints
HCSSA Topic(s) Addressed:
§558.259[d][3]client rights, including the right to confidentiality
§558.259[d][4]agency responsibilities
§558.259[d][5]complaint investigation and resolution
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.15.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Texas Social Worker CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Kay Hollers, BSN, RN, MPH, Consultant, Healthcare Consultlink
About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or
associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a
Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in
Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and
has practiced in and consulted with home health and hospice agencies large and small, public and private. She currently is a consultant with HealthCare
Consultlink. Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3712] Complaint Investigation and Resolution
- Speaker
- Hollers, Kay
- Model
- 3712
$30.00
Complaint Investigation and Resolution | Managing Complaints
[3571] Complaint Investigation and Resolution | Managing Complaints
Improve the effectiveness and consistency of managing complaints.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 16, 2021
Program Description: Learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance
improvement (QAPI) to manage and reduce such complaints. Develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][5]complaint investigation and resolution
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Kay Hollers, RN, MPH | Independent Consultant| HealthCare ConsultLink
About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate
member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public
Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State
University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and
hospice agencies large and small, public and private. She currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge
with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3571] Complaint Investigation and Resolution | Managing Complaints
- Speaker
- Hollers, Kay
- Model
- 3571
$30.00
Infection Control | Best Practices in a Pandemic World | For LHHS & PAS
[W3417] Infection Control | Best Practices in a Pandemic World | For LHHS & PAS
Infection control elements for Licensed Home Health Services & Personal Assistance Services
Presentation Info:
TAHC&H Virtual Event | Pandemic Recovery Conference | Recorded for On-Demand Access
Presentation Date | May 20, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][8]infection control
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: In this time of dramatic policy guidance changes related to COVID-19, home care agencies must be able to execute best practices related to Infection Control.
Kay Hollers brings years of experience in infection control process and practice and will discuss in detail what Licensed Home Health and Personal Assistance Services agencies should consider
in their Infection Control plan. Kay also covers how an agency’s QAPI program and Infection Control Program work together to ensure safe and effective care.
This program includes a thought provoking discussion about how agencies should review and renovate their infection control policies based on program rules and the latest changes and best practices.
Kay concludes with a robust Q&A to ensure you walk away feeling empowered to effectively address infection control in your agency.
TAHC&H Faculty/Presenter: Kay Hollers, Healthcare ConsultLink
About the Presenter:
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her return to
Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of Texas School of
Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at
Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She currently is a consultant with HealthCare Consultlink.
Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[W3417] Infection Control | Best Practices in a Pandemic World | For LHHS & PAS
Subscribers to this webinar receive 24/7 on-demand access for one (1) month. When subscribing to this webinar along with other programs totaling 12 hours or more, the access period increases to six (6) months.
- Speaker
- Hollers, Kay
- Model
- W3417
$37.50
QAPI for PAS Agencies
[3752] QAPI for PAS Agencies
Helps the agency
conduct QAPI activities in ways that are efficient and that result in confident, successful surveys.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for PAS Providers package.
Order PKG6986 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: Texas has long mandated Quality Assessment and Performance Improvement (QAPI) activities for all HCSSAs.
This focus has become sharper during the public health emergency and increased survey deficiencies have been cited in this area. This presentation will help the agency
conduct QAPI activities in ways that are efficient and that result in confident, successful surveys.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Kay Hollers, RN, MPH | Independent Consultant| HealthCare ConsultLink
About the Presenter(s): Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member
since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health
from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University
College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and hospice agencies
large and small, public and private. She currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge with audiences and
has been a frequent presenter for TAHCH conferences and seminars.
[3752] QAPI for PAS Agencies
- Speaker
- Hollers, Kay
- Model
- 3752
$37.50
SURVEY READY? What is the busy PAS executive to do?
[3555] SURVEY READY? What is the busy PAS executive to do?
How many PAS agencies can say they are always ready for a survey?
Presentation Info:
TAHC&H Event | 52nd Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 14, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: We all know that surveyors can show up at any time and that we should always be ready.
How many PAS agencies can say they are always ready for a survey? In this presentation experienced speaker Kay Hollers provides tools to allow participants to approach surveys prepared and confident.
Emphasis is placed on personnel issues, QAPI, Emergency Preparedness and other commonly cited operations areas. PAS agencies - do not miss this educational opportunity!
TAHC&H Faculty/Presenter(s): Kay Hollers, HealthCare ConsultLink
About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or
associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s
Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from
Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health
and hospice agencies large and small, public and private. She currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge
with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3555] SURVEY READY? What is the busy PAS executive to do?
- Speaker
- Hollers, Kay
- Model
- 3555
$37.50
Survey Strategies and Plans of Correction
[672] Survey Strategies and Plans of Correction Faculty: Hollers This program addresses the steps involved in preparing for a survey and responding when deficiencies are noted. The process to be followed for preparing a plan of correction is discussed in detail. Ms. Hollers is an Austin-based home care consultant with nearly 30 years of experience in a variety of agency settings. This program is included in the Initial Phase One Curriculum Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate addressing TX §558.259( c )(1)
- Speaker
- Hollers, Kay
- Model
- 672
$30.00
The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
[3445] The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
Reviews the components of what will help PAS agencies be successful with new era of compliance.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 3, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: COVID-19 has brought about monumental changes for home care agencies and Personal Assistance Services agencies.
The latest guidance has taken HCSSAs by surprise with noted screening processes and changes in protocols and policies surfacing the importance of PAS agencies compliance with
QAPI program requirements. In this presentation Kay Hollers reviews the components of what will help agencies be successful as we enter into the NEW ERA of compliance in the PAS world.
TAHC&H Faculty/Presenter(s): Kay Hollers, BSN, RN, MPH, Consultant, Healthcare Consultlink
About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her
return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of
Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay
taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She
currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3445] The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
- Speaker
- Hollers, Kay
- Model
- 3445
$37.50
Time for your Annual Inspection! A Review of the State & Federal Emergency Preparedness Rules
[3294] Time for your Annual Inspection! Review of the State and Federal Emergency Preparedness Rules
Understand how to prepare for potential disaster and emergency
situation, comply with state and federal requirements...
TAHC&H CONFERENCE RECORDING: This program was presented on 10/09/2019 at the Texas Association of Home Care & Hospice Fall Conference in Grapevine. It is one of 4 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: October 9, 2019
TAHC&H Event: TAHC&H Fall Conference | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.259[d][6]emergency preparedness planning and implementation
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
Program Description:The Federal Emergency Preparedness requirements are both similar and
different than the requirements that Texas agencies have been meeting. This presentation outlines in detail both these similarities
and differences so that agencies – both certified and non-certified – can understand how to prepare for potential disaster and emergency
situation, comply with state and federal requirements, and protect their businesses, clients, and employees. Regulatory changes since 2018 and lessons learned are also discussed.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change or enhance their practice
by revising their agency emergency preparedness policies to reflect regulatory requirements and teaching clinical staff how to implement the requirements.
TAHC&H Faculty/Presenter: Kay Hollers, RN, MPH, COS-C, HCS-D, Independent Consultant, HealthCare ConsultLink
About the Presenter:
Kay Hollers is well known to TAHCH audiences as she has been an active member or
associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a
Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in
Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has
practiced in and consulted with home health and hospice agencies large and small, public and private. Kay likes to share her experiences and knowledge
with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3294] Time for your Annual Inspection! Review of the State and Federal Emergency Preparedness Rules
- Speaker
- Hollers, Kay
- Model
- 3294
$45.00
Understand & Apply State & Federal Requirements for Emergency Management
[3135] Understanding & Applying the State & Federal Requirements for Emergency Preparedness
Compares and contrasts the Texas and Federal requirements; offers suggestions how certified agencies can augment current plans to remain compliant with minimum rework.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/13/2018 at the Texas Association of Home Care
& Administrator Program in Houston. It is one of 15 presentations captured and produced for online access. Subscribers
receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 13, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][2]development and interpretation of agency policies
Program Description:Texas Home and Community Support Service Agencies (HCSSAs) have experience with preparing, implementing, and
being surveyed upon Emergency Preparedness Plans. However, now certified home health and hospice agencies also have Federal Emergency Preparedness requirements with which to comply.
This presentation seeks to compare and contrast the Texas and Federal requirements and offer suggestions for how certified agencies can augment their current plans to
remain compliant with minimum rework. Each agency will understand what requirements they must meet based upon their category(ies) of licensure.
Obtaining policies and procedures and a plan is one thing, being prepared for survey by understanding and implementing your plan is the next step.
This presentation will illuminate the checklist agencies can use to assure they are survey ready regarding Emergency Preparedness.
More importantly, they will have taken important steps to insure the safety and stability of their clients, their staff members, and their companies.
No one can totally prevent disasters and emergencies, but focused preparation will help mitigate their impacts.
Program Learning Outcome:
Learners will apply disaster preparedness rules, regulatory changes, and requirements related to patient care during a disaster into their disaster preparedness planning and agency operations.
TAHC&H Faculty/Presenter: Kay Hollers, RN, MPH, COS-C, HCS-D, HealthCare ConsultLink
About the Presenter:
Kay Hollers is well known to TAHCH audiences as she has been an active member or
associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a
Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in
Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has
practiced in and consulted with home health and hospice agencies large and small, public and private. Kay likes to share her experiences and knowledge
with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3135] Understanding & Applying the State & Federal Requirements for Emergency Preparedness
- Speaker
- Hollers, Kay
- Model
- 3135
$37.50
