Advanced Concepts in Communication: Failure is Not an Option! How to Implement Strategies to Cultivate a Culture that Embraces Change
Learn tools to successfully execute change management and avoid the common missteps that lead to stress and burnout.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice
Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand
access from both home and office during the subscription period shown at the bottom of this page.
Presentation Date: November 12, 2019
TAHC&H Event: TAHC&H Administrator Program | Houston
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.12.2021
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
HCSSA Topic(s) Addressed:
§558.260[a]basic principles of management in a licensed health-related setting
Program Description: Change is inevitable in healthcare. Organizations must continue to evolve or
risk being left behind. In this presentations, leaders will learn tools to successfully execute change management and avoid the common missteps that lead to stress and burnout.
Program Learning Outcome: Participants will actively engage in the activity and indicate an intent to change their practice by identifying tools to successfully
execute and manage changes required in agency policies and procedures that contribute to optimal patient outcomes.
TAHC&H Faculty/Presenters: Janice Riggins, MSN, RN, EVP Clinical Services, Encompass Home Health & Hospice
About the Presenters: Janice Riggins is a registered nurse with over 25 years of home health experience.
She has recently earned her Master of Science in Nursing with a nursing informatics focus. She currently serves as the Executive Vice President of
Clinical Services with Encompass Health, one of the industry’s largest home health and hospice organizations in the nation. In her current role,
quality, education, and innovation remains a primary focus as she leads the clinical team at Encompass towards major health care transformation.
 Advanced Concepts in Communication: Failure is Not an Option! How to Implement Strategies to Cultivate a Culture that Embraces Change