Diaz, Idalia [TX HHS]

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Complaint Investigation & Resolution: Managing Complaints

[3305] Complaint Investigation and Resolution: Managing Complaints
How to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints. TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page. Presentation Info: Presentation Date: November 12, 2019 TAHC&H Event: TAHC&H Administrator Program | Houston Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Program Description:In this presentation you will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints. Also learn how to develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints. Program Learning Outcome: Participants will actively engage in the learning activity and identify methods to develop person-centered approaches to improve effectiveness and consistency of managing and reducing complaints. TAHC&H Faculty/Presenters: Idalia Diaz, BSN, RN, Training Specialist, Texas Health and Human Services About the Presenters:
Idalia Diaz is a HCSSA Joint Trainer with HHSC Educational Services, and has a Bachelor of Science in Nursing from the University of Texas Health Science Center. Prior to this position she was a theory and clinical faculty member at Career Point College School for Vocational Nursing, where she taught various subjects from fundamentals of nursing to mental health and leadership. Before that she was employed by DADS Regulatory Services where she was a Nurse Surveyor and Death Reviewer. Idalia also spent time at the San Antonio State Supported Living Center as an RN Case Manager. [3305] Complaint Investigation and Resolution: Managing Complaints

Speaker
Diaz, Idalia [TX HHS]
Model
3305

$45.00

1.5 Hrs
Emergency Preparedness: First COVID, Now Hurricane Season - Are You Ready?

[3435] Emergency Preparedness: First COVID, Now Hurricane Season—Are You Ready?
Steps each and every HHCSA should take to prepare for hurricane season, including changes related to COVID-19 involvement. Presentation Info: TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access Presentation Date | August 27, 2020 Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.259[d][6]emergency preparedness planning and implementation §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Program Description: Hear first-hand from HHSC Training Specialist, Idalia Diaz, on the steps each and every HHCSA should take to prepare for Hurricane season, including changes related to COVID-19 involvement. Emergency Preparedness is not new; however, there have been updates and refreshers and Idalia presents all aspects of what agencies should know, update and be prepared for as hurricane season is well upon us and agencies not only are dealing with this reality but COVID 19 as well. TAHC&H Faculty/Presenter(s): Idalia Diaz BSN, RN, Training Specialist, Policy, Rules and Training, HHSC About the Presenter(s):
Idalia Diaz is the HCSSA Joint Trainer with Health & Human Services Policy, Rules & Training who obtained a Bachelor of Science in Nursing from the University of Texas Health Science Center. Shortly after obtaining her license, she was employed by the San Antonio State Supported Living Center as an RN Case Manager, then later transferred to DADS Regulatory Services where she was a Nurse Surveyor and Death Reviewer. After spending some time with the regulatory team, she decided to teach and was a theory and clinical faculty member at a Vocational Nursing program, where she taught various subjects from fundamentals of nursing to mental health and leadership. [3435] Emergency Preparedness: First COVID, Now Hurricane Season—Are You Ready?

Speaker
Diaz, Idalia [TX HHS]
Model
3435

$45.00

1.5 Hrs
Displaying 1 to 2 (of 2 products)
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