ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
New Reporting Requirements | SB809 & Rider 143 | COVID-19 Funds Reporting
[3576] New Reporting Requirements | SB809 & Rider 143 |COVID-19 Funds Reporting
Details of this important new reporting requirement affecting all HCSSAs.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 17, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.50 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: The 87th Texas Legislature directed the Health and Human Services Commission
(HHSC) to report federal COVID-19 funding from specific health care institutions, and certain costs those providers have spent related to COVID-19 public health emergency.
This presentation features Amy Knight, CPA and Texas HHSC Senior Financial Analysts who present and discuss the details of this important new reporting requirement affecting all HCSSAs.
TAHC&H Faculty/Presenter(s): Amy Knight, CPA, Knight CPA Group; Mohib Nawab, CPA, Senior Financial Analyst – Acute Care and Tori Ponson, Senior Financial Analyst - Hospital
| Provider Finance Department, HHSC
About the Presenter(s):
Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years
experience almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health,
hospice and other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3576] New Reporting Requirements | SB809 & Rider 143 |COVID-19 Funds Reporting
- Speaker
- KnightA, NawabM, PonsonT
- Model
- 3576
$45.00
Owning and Operating a PAS from the Ground Up
[2011] Owning and Operating a PAS from the Ground Up Summary: What you need to know to open and operate a PAS agency. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][10]marketing Faculty: Salter, Jeffrey Program Description: This program walks you through the steps necessary to open a PAS business from beginning to end. It covers market research, pricing, caregiver pay, marketing, sales, software, equipment and management. The presenter also provides many helpful answers to audience questions based on his 21 years experience in private duty home care. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss reasons to open a personal assistance service agency Determine the steps to take when opening a PAS Understand the pitfalls and how to avoid them Understand special considerations and additional items that must be addressed About the Presenter: Jeff Salter began his career in senior care in 1991 working for a home health care agency in Odessa, TX. He started his own company 4 months later serving seniors that needed additional non-medical care to remain at home. Jeff expanded the business to include other locations in Texas - Midland, McAllen, Corpus Christi, San Antonio and Austin. After operating for 12 years he began offering franchises in 2003, and today Caring Senior Services is in 14 states with nearly 40 locations. Jeff’s company continues to add locations through addition of franchises and corporate locations, and his existing offices benefit from focused efforts in marketing and sales. Caring Senior Service was named one of the top 500 franchises in the United States, by the Entrepreneur Magazine's Franchise 500 as well as one of the fastest-growing private companies in the United States as named by Inc. Magazine. Education-Training Credits: 1.50Hr(s) HCSSA Administrator/Alternate [2011] Owning and Operating a PAS from the Ground Up
- Speaker
- Salter, Jeffrey
- Model
- 2011
$45.00
Owning Your Outcomes
[3748] Owning Your Outcomes
Tips, strategies and best practices...
Presentation Info:
TAHC&H Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2023
Program Description: This presentation covers tips, strategies and best practices of understanding, gathering and improving
your outcomes related to HH-CAHPS reports, STAR rating, OASIS E quality measures and how these connect to VBP/PDGM.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Continuing Education for Nurses
1.5 Contact Hr(s)
This program awards CNE until 02.09.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Tammy Ross, MHA, BSN, Senior VP of Professional Services, AXXESS and Mike Carr, Senior Product Manager, AXXESS
About the Presenter(s):
Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company.
She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry
using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist
clients with clinical and operational strategic planning and development.
About the Presenter(s):
Mike Carr is the Senior Product Manager for our Axxess Certification product. His clinical expertise and industry
knowledge has been critical to the development and implementation of the Axxess Certification program. Mike joined Axxess in 2018 through the acquisition of Home Health Gold. Mike had
worked directly for Home Health Gold for more than a decade where he served in a variety of roles, including business development, sales, product enhancement, implementation, and
clinical training. Mike has been intimately involved in the design, development, and creation of Axxess Certification and now oversees an international team of engineers and support personnel.
[3748] Owning Your Outcomes
- Speaker
- Carr, Mike | Ross, Tammy
- Model
- 3748
$45.00
Partnering with Hospice for Palliative Care Program
[3434] Partnering with Hospice for Palliative Care Program
A fresh look at how both Private Pay and Hospice agencies can work together...
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Program Description: Have you ever thought about the opportunity to partner with Hospice or Private Pay to expand your services?
This program is a fresh look at how both Private Pay and Hospice agencies can work together to meet the needs of their patient populations. Jo Alch brings an enlightening
pathway to this arena and pulls from her personal experience in working with both Private Pay and Hospice agencies.
TAHC&H Faculty/Presenter(s): Jo Alch, RN, Founder and Director of Nursing, Acappella In-Home Care
About the Presenter(s):
Jo Alch is the Founder and Director of Nursing at Acappella in Home Care. Jo worked as a hospice field and triage nurse for many years,
discovering a big void in exceptional private duty care and nursing services. Jo opened Acappella in 2006, with a vision to be the leading private pay agency in the DFW area.
Jo has won numerous awards for her efforts. She was selected as one of the “Great 100 RNs” in Dallas in 2007. In 2012, Jo was awarded D Magazine’s prestigious “Excellence in Nursing” for
home care, and was also recognized by Nurses.com magazine as a regional finalist for outstanding home care nursing. Jo served on the Board of Directors of the Texas Association for
Home Care and Hospice, and had an active role on the private pay committee. She is currently serving on the board for the Community Council of Greater Dallas, and is the committee
chair for the Dallas Area Agency on Aging. Jo is an active member of her church choir, recently performing at Carnegie Hall in NYC. She is originally from New Orleans, where she is
in the Krewe of Muses. Jo has an amazing husband and three wonderful children.
[3434] Partnering with Hospice for Palliative Care Program
- Speaker
- Alch, Jo
- Model
- 3434
$45.00
PDGM – Changes Can Not Start Soon Enough!
[3273] PDGM – Changes Can Not Start Soon Enough!
Highlights the areas impacted and outlines process changes to assist agencies in optimizing operations performance.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/27/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 27, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: The most significant change in Homecare Reimbursement in 20 years will go into effect
January 2020. The Patient Driven Groupings Model – PDGM is complicated, confusing and overwhelming. Operational areas likely impacted under the new
payment model include referral and sales management, intake, revenue cycle, operational reporting, order and supply management, and much more. This
program highlights the areas impacted and outlines process changes to assist agencies in optimizing operations performance under PDGM to succeed
under this new payment model.
Program Learning Outcome: Participants will actively participate in the learning activity and indicate an intent to change their practice by
implementing policies and clinical practices to uphold quality patient care measures and maximize reimbursement under the Patient Driven Groupings Model.
TAHC&H Faculty/Presenter: Melinda A. Gaboury, COS-C, CEO, Healthcare Provider Solutions, Inc.
About the Presenter:
Melinda A. Gaboury with more than 27 years in home care, has over 17 years of executive speaking and
educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement
Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PPS training, billing, collections, case-mix
calculations, chart reviews and due diligence. ZPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
She is currently serving on the NAHC/HHFMA Advisory Board as ex-officio and is Associate Director on the Home Care Association of Florida Board of Directors.
Melinda is also the author of the Home Health Pocket Guide to OASIS-C2: A Reference for Field Staff.
[3273] PDGM – Changes Can Not Start Soon Enough!
- Speaker
- Gaboury, Melinda
- Model
- 3273
$45.00
PDGM and Visit Utilization: Does Your Documentation Support It?
[3512] PDGM and Visit Utilization: Does Your Documentation Support It?
Is your visit utilization based on acuity? Who determines that acuity, and is it based on benchmarks, or is it based off of “the way we have always done it”?
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 11, 2021
Program Description: We are one year into the new PDGM payment model. How has your agency adapted to not only the processes,
the payment, but also to provide visit utilization based on acuity? Who determines that acuity, and is it based on benchmarks, or is it based off of “the way we have always done it”?
You will hear when it may or may not be appropriate for nursing, therapy, or other disciplines, based off of YOUR documentation.
Implement or continue developing a sound case management program which is comprehensive, collaborative, and patient centered.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): J'non Griffin, RN,MHA,HCS-D,HCS-C,HCS-H,COS-C, President, Home Health Solutions-A Simione Coding Company
About the Presenter(s):
J'non Griffin is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration
in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D),
Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador.
J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
[3512] PDGM and Visit Utilization: Does Your Documentation Support It?
- Speaker
- Griffin, J'non
- Model
- 3512
$45.00
Personal Branding for Private Pay
[PGM1806] Personal Branding for Private Pay: The Magic is in Your Message Summary: The value of branding in agency marketing and how one agency successfully does so. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][10]marketing Faculty: Roth Program Description: Learn the value of personal Branding from a private duty agency that has had great success by using this element of marketing. This program provides: a discussion on what is personal Branding in the Private Pay arena ability to learn the importance of identifying what your company stands for how to include your staff in the Brand development process the importance of consistency with your Brand message Once developed, you can use the Brand to communicate your message or messages consistently in your community to consumers using mass media and multimedia to recruit caregivers. Real-world examples of print, radio, tv and web content are included. Program Objectives: Upon completion of this program, the viewer will be able to: Define a brand Discuss how to define your message Discuss making sure your message is consistent Describe partnering with vendors that understand our business Explain how to utilize multi-media because it engages all of your senses About the Presenter: Managing Partner, Bob Roth helped start Cypress HomeCare Solutions with his family in 1994. With 26 years of consumer products, health care and technology experience, Bob is considered an innovator of technologies used to enhance communication and effectively support customers and peers. Cypress HomeCare Solutions has been honored to receive a number of awards over the years. In October 2007 they were awarded Small Business of the Year award from Goodwill Industries of Central Arizona. Cypress was also named one of the 2009 Comerica Bank Arizona Companies to Watch. Bob is proud to say that after ranking among the top three for the past three years, Cypress has been ranked #1 in Ranking Arizona’s Top Arizona Home Care Agencies for 2010. Most recently Bob and his father Sheldon Roth were nominated for the Spirit of Philanthropy Award for their generosity and community involvement. Bob’s background in consumer products marketing and his creative approach to marketing in home care has afforded him invitations to join the faculty and be an advisor to the following associations; National Home Care & Hospice (NAHC), Private Duty Home Care Association (PDHCA), Decisions Health and Private Duty Insider, and National Private Duty Association (NPDA). In 2009 Bob was asked to join the board for PDHCA. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1806] Personal Branding for Private Pay: The Magic is in Your Message
- Speaker
- Roth, Bob
- Model
- 1806
$45.00
QAPI Performance Improvement Project – Are You in the Driver’s Seat?
[3126] Quality Assurance and Performance Improvement (QAPI) Performance Improvement Project – Are You in the Driver’s Seat?
How to stay in the driver's seat w/ CoP required Performance Improvement Project.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/09/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
Social Worker
1.5 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
Program Description:Learn how to stay in the driver’s seat with the CoP required Performance Improvement Project.
Keep your project in “drive” and avoid the potholes and detours that can cause your project to be become neutral or even go in reverse.
Learn about the purpose and components of the Performance Improvement Project (PIP) and how to stay in compliance.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by implementing performance improvement
projects to remain in compliance with the updated Medicare Conditions of Participation while promoting optimal patient outcomes.
TAHC&H Faculty/Presenter: Linda Parker, RN, BSN, COS-C, HCS-D, Education Coordinator, HealthCare ConsultLink
About the Presenter:
Linda Parker’s career in home health began in 1976 as a field nurse. She has been a part
of the HealthCare ConsultLink team for over 17 years and is certified in OASIS (COS-C), ICD-10 Coding (HCS-D) and has a love for Quality Assessment and Performance Improvement (QAPI).
Her passion for quality care has led her to work directly with agencies as a consultant and educator so that the quality of care, as well as patient outcomes, are improved.
She has been a keynote speaker for HealthCare ConsultLink at sponsored Administrator Trainings with focus on QAPI, Conditions of Participation, OASIS and ICD-10-CM.
[3126] Quality Assurance and Performance Improvement (QAPI) Performance Improvement Project – Are You in the Driver’s Seat?
- Speaker
- Parker, Linda
- Model
- 3126
$45.00
RAC Scrutiny, Audit Findings from RAC-like Surveys
RAC Scrutiny, Audit Findings from RAC-like Surveys Summary: Learn what's coming in RAC audits. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Cisneros, Arnie Program Description: This program helps you prepare for audit scrutiny. The presenter has had a front-row seat as audits performed by Fiscal Intermediaries served as a warm-up for the RAC (Recovery Audit Contractor) era. Having analyzed audited cases from multiple agencies in multiple states, this program describes denied care in clinical terms that can help providers identify claim concerns that exist in their programs. Specific dissections of partial denials illustrate areas where clinical improvements can help agencies re-wire care delivery for future stability and success. This program is important for all levels of home health professionals. Program Objectives: Upon completion of this program, the viewer will be able to: Identify the challenges facing the Home Health industry as they confront more stringent regulatory constraints and audits Discuss methods employed by other provider types to adapt care to meet requirements of reforms in their care delivery Evaluate findings from Home Health audit/denial patterns experienced in other states to determine care modifications required for the audits Outline action plans required for homecare providers to survive these challenges About the Presenter: This program is presented by Arnie Cisneros, PT, Owner and President of HomeHealth Strategic Management. Arnie is renowned for his adaptation of traditional care philosophies to address current and future healthcare initiatives. A practicing clinician, Arnie provides working level insight into program development and care consultation for providers. He authors "Home Health Forum", a bi-weekly column addressing homecare issues and is a contributor to "The Remington Report", Caring, and Decision Health publications. He presents nationally on topics including S.U.R.C.H. - UR for Home Health, OBQI case Conference, and PPS/P4P strategies. Education-Training Credits: 1.5 Hrs HCSSA Administrator/Alternate [1518] RAC Scrutiny, Audit Findings from RAC-like Surveys
- Speaker
- Cisneros, Arnie
- Model
- 1518
$45.00
Reading the Tea Leaves – Home Health at a Critical Juncture!
[3119] Reading the Tea Leaves – Home Health at a Critical Juncture!
Focus on evolution from fee-for-service to system based on delivery of value.
TAHC&H Faculty/Presenter: Duane Blackwell, CEO, National Home Health Analytics
Presentation Info:
Presentation Date: August 8, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: The home health industry is at a critical
juncture in its evolution from fee-for-service (FFS) to a healthcare system based on the delivery of value.
This program includes discussion and review of Medicare Home Health claims data and how it supports the arguments
that will be made. The presenter starts with a quick look at the current state of the industry and some of the
new delivery models that are requiring reassessment of how home health is delivered (ACOs, Bundled Payments, etc...)
There is a review and trend of the relevant claims data metrics for the US, Texas, and several local Texas markets.
Included is a discussion on the ongoing processes employed by Accountable Care Organizations and hospital systems of
vetting post-acute care (PAC) providers for inclusion in preferred provider narrow networks. The program concludes
with a look at some "inconvenient truths" surrounding the growing impact and influence of Medicare Advantage on the
home health industry.
Program Learning Outcome: Upon completion of this program, the viewer will be able to:
Indicate an intent to change or
enhance their practice by utilizing publicly available data to enhance care delivery processes.
TAHC&H Faculty/Presenter: Duane Blackwell, CEO, National Home Health Analytics
About the Presenter:
Duane Blackwell has been in home health since August, 1997 when he was
hired as CEO of Thompson Home Health, a multi-provider Louisiana-based home health company. At that time, the industry was undergoing a
dramatic transition from a cost-based system to prospective payment. Duane’s previous career in commercial banking seemed a good fit for
what was to be a tectonic shift in the way home health was delivered. In 2003, he assisted in the successful sale of Thompson to an equity
investment firm, staying on as CEO for five years following the sale.
In 2008, Duane established SOSO Solutions, LLC, a consulting practice focused primarily on the serving needs
of post-acute care providers, including home health and hospice companies. SOSO’s areas of focus include strategic planning, financial
management, the management of change, and sales and business development. SOSO continues to serve a client base centered in the Gulf South..
In 2015, Duane partnered with Dr. Cordt Kassner and Dr Warren Hebert to establish National Home Health Analytics;
a Medicare Clams and Cost Report research and consulting company focused on delivering industry transparency. A native of Hattiesburg, Mississippi, Duane
earned a Bachelor of Science in Business Administration and a Master of Business Administration from The University of Southern Mississippi.
[3119] Reading the Tea Leaves – Home Health at a Critical Juncture!
- Speaker
- Blackwell, Duane
- Model
- 3119
$45.00
Rethink Everything: How the Toughest Times are an Opportunity to Make Big Changes
[3678] Rethink Everything: How the Toughest Times are an Opportunity to Make Big Changes
Explores areas that are ripe for disruption and offers ideas for big and small changes.
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | August 30, 2022
Program Description: The pandemic has taken some trends in the home care industry and
brought them into full relief. Successful leaders will be those willing to question everything and make the changes that in the
past would have seemed too disruptive. Pay structures, staff ratios, office space, client and staff relationships: Everything is
on the table. In this presentation Brett Brier and CollBallweg explore areas that are ripe for disruption and offer ideas for big and small changes.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Continuing Education for Nurses
1.5 Contact Hr(s)
This program awards CNE until 08.30.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Brett Brier, VP of Business Development, CubHub Systems and Cole Ballweg, President, CubHub Systems
About the Presenter(s):
Brett Brier Having co-founded a pediatric PDN company and run the day-to-day operations for many years,
Brett understands that Cole’s ideas are sometimes great, but are often focused on tomorrow’s problems and not enough on what people are doing right now. Brett leads the
business development and onboarding teams because he understands what it takes to make things work for different organizations operating in unique ways.
About the Presenter(s):
Cole Ballweg Cole’s idea for CubHub was to fix a problem he saw with the current pediatric
homecare systems being used in pediatric nursing and therapy: None of them prepared his Pediatric Homecare company for where the market was going. His primary job
is to take what he learns about building and leading teams, operations, and the future of healthcare to guide the development of a system that sets innovative companies apart from a crowded field.
[3678] Rethink Everything: How the Toughest Times are an Opportunity to Make Big Changes
- Speaker
- Ballweg,Cole + Brier,Brett
- Model
- 3678
$45.00
Rethinking Wound Care & Pressure Ulcer Prevention
[3286] Rethinking Wound Care & Pressure Ulcer Prevention
PDGM expands skilled nursing care...why it’s extremely important to manage wounds efficiently and effectively.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/28/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 28, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: With Pressure Ulcer (PU) prevalence rates between 2.9% and 19.1% in home care,
it’s extremely important to manage wounds efficiently and effectively. In addition, with the coming changes of PDGM, home care providers will
be forced to expand into more skilled-nursing activities, such as wound care. Amy Cassata, VP Clinical at Swift Medical, has implemented hundreds
of wound care programs and shares her best practices over the years, including clinical best practices, technology recommendations, and
change management techniques.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to
change their practice by implementing evidence-based guidelines in wound care and pressure ulcer prevention to maximize the best possible patient outcomes.
TAHC&H Faculty/Presenter: Amy Cassata, RN, WCC, VP Clinical Operations, Swift Medical
About the Presenter:
Amy Cassata has over 15 years of post-acute care clinical experience as well as experience
overseeing departmental budgets, clinical operations, staffing resources and major EHR configurations in a wide range of health care facilities and projects.
Amy’s unique blend of clinical skills and digital implementation knowledge has helped her transform facilities into world-class leaders in the adoption of
digital health innovations like Swift Skin and Wound.
[3286] Rethinking Wound Care & Pressure Ulcer Prevention
- Speaker
- Cassata, Amy
- Model
- 3286
$45.00
Revolutionizing the Healing Process: The New Way to Care for Your Wound Care Patients
[3449] Revolutionizing the Healing Process: The New Way to Care for Your Wound Care Patients
Highlights how home health agencies can better leverage their in-demand wound care specialist(s)
with telehealth technology.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 3, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: This presentation highlights how home health agencies can better leverage their in-demand wound care specialist(s)
with telehealth technology. Productivity is maximized as one wound care specialist can provide guidance virtually to all caregivers in the field. This is especially important in
rural areas where nurses and specialists can spend a lot of time driving instead of being able to see and treat patients. Moreover, connecting a home health nurse with a wound
certified nurse is beneficial in bridging the gap between training, clinician and patient education, and wound assessment. You will learn how agencies can enable a
better, safer, and more profitable way to evaluate and support proper wound healing.
TAHC&H Faculty/Presenter(s): AnnaMaria Turano, VP Marketing, Synzi
About the Presenter(s):
AnnaMaria Turano is the Vice President of Marketing for Synzi. Prior to her client-side role, AnnaMaria co-founded MCAworks,
a strategic marketing consulting firm. A published writer, she is the co-author of Stopwatch Marketing: Take Charge of the Time When Your Customer Decides to Buy (Portfolio: 2008) and a
featured contributing author to Shopper Marketing (Kogan: 2010; 2012). AnnaMaria has also been an Adjunct Professor of Marketing at NYU, Fordham University, and the University of Tampa.
[3449] Revolutionizing the Healing Process: The New Way to Care for Your Wound Care Patients
- Speaker
- Turano, AnnaMaria
- Model
- 3449
$45.00
RN Delegation for Home and Community Support Services Agencies [HCSSAs]
[3828] RN Delegation for Home and Community Support Services Agencies [HCSSAs]
Appropriate for administrators at all experience levels and with all categories of HCSSA licensure; provides definitions, resources, and toolbox documents to assist in demystifying RN Delegation regulations in the home care setting.
Presentation Info:
TAHC&H Event | Virtual Event | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | June 27th, 2023
Presentation Track | ALL HCSSA PROVIDER TYPES
Program Description: Both HCSSA administrators and registered nurses are often confused by the regulatory compliance requirements for delegation
by a registered nurse in the varied settings where home care is delivered. This program provide definitions, resources, and toolbox documents to assist in demystifying RN Delegation regulations in the home care setting.
Although not a prerequisite, attendees are asked to read rules at...
22 Texas Administrative Code Chapter 224
relating to Delegation of Nursing Tasks by Registered Professional Nurses to Unlicensed Personnel for Clients with Acute Conditions or in Acute Care Environments
22 Texas Administrative Code Chapter 225
relating to RN Delegation to Unlicensed Personnel and Tasks Not Requiring Delegation in Independent Living Environments for Clients with Stable and Predictable Conditions
This program is appropriate for administrators at all experience levels and with all categories of HCSSA licensure.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Continuing Education for Nurses
1.5 Contact Hr(s)
This program awards CNE until 06.27.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Rosalind Nelson-Gamblin, Independent Healthcare Consultant, Former Senior Policy Specialist at HHSC
About the Presenter(s): Rosalind Nelson-Gamblin recently retired from a 33-year career in state government at the Texas Health and Human Services Commission,
where she was a senior policy specialist for regulation of the home health, hospice, and personal assistance services industry including supportive palliative care, assisted living, and day activity
and health services. In her state career, she analyzed state and federal legislation for impact to providers and consumers, promulgated and interpreted state regulations, developed and delivered
continuing education and training to providers and surveyors, and provided regulatory guidance to both industry representatives and leaders and state of Texas surveyors and investigators.
Rosalind is also a subject matter expert for federal standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed
in the regulations for the settings where home care is delivered including nursing facilities, assisted living facilities, intermediate care facilities for individuals with developmental disabilities,
and independent living settings.
Rosalind has been a public speaker for home care and hospice since 2000; and she is now an independent healthcare consultant.
[3828] RN Delegation for Home and Community Support Services Agencies [HCSSAs]
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3828
$45.00
S.U.R.C.H. - A Utilization Program for Home Health
[1520] S.U.R.C.H. - A Utilization Program for Home Health Summary: Can hospital-like utilization review improve you agency productivity and clinical outcomes? HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Cisneros, Arnie Program Description: This exciting QA program utilizes UR mechanisms employed by hospitals to manage care. Agencies that have implemented this methodology have enhanced clinical outcomes and improved productivity. Accurate Start of Care programming is the first step in producing and delivering audit-proof care, and a S.U.R.C.H.-like mechanism assures PPS compliant programming. This program has been presented across the country and featured in CARING magazine, The Remington Report, and Decision Health's Home Care Outcomes in 2009. Program Objectives: Upon completion of this program, the viewer will be able to: Describe the history of the Medicare Home Health benefit Discuss how the Prospective Pay System (PPS) model utilizes the Outcome and Assessment Information Set (OASIS) and Outcome-Based Quality Improvement (OBQI) methods to identify programming Evaluate the Service Utilization for Care in the Home (SURCH) method of utilization review and its effect on clinical and fiscal outcomes Demonstrate the Clinical Synthesis method via interactive audience participation demos with specific nursing and rehab management scripting Diane Levan, Director of Home Care for South Jersey VNA states "Our nurses love SURCH..." when describing that it "can be easily replicated by anyone". About the Presenter: This program is presented by Arnie Cisneros, PT, Owner and President of HomeHealth Strategic Management. Arnie is renowned for his adaptation of traditional care philosophies to address current and future healthcare initiatives. A practicing clinician, Arnie provides working level insight into program development and care consultation for providers. He authors "Home Health Forum", a bi-weekly column addressing homecare issues and is a contributor to "The Remington Report", Caring, and Decision Health publications. He presents nationally on topics including S.U.R.C.H. - UR for Home Health, OBQI case Conference, and PPS/P4P strategies. Education-Training Credits: 1.5 Hrs HCSSA Administrator/Alternate [1520] S.U.R.C.H. - A Utilization Program for Home Health
- Speaker
- Cisneros, Arnie
- Model
- 1520
$45.00
Social Media in the Workplace: Practical & Legal Considerations in Drafting Social Media Policy
Social Media in the Workplace: Practical and Legal Considerations in Drafting a Social Media Policy Summary: Consider this program a "must view" for all owners, administrators and human resource professionals in homecare. There is much more to social media than meets the eye...and this program provides the details. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][2]development and interpretation of agency policies Faculty: Barron, David & Wilson, Charles Unless you've had your head stuck in the sand, you've seen the impact social media has in the world today. From Hollywood to the office cubical, everyone is talking about social media. Whether you like it or not, many of your customers, employees, and business partners are spending large amounts of time on Facebook, Myspace, Twitter and other social media sites and are talking about your company, your employees, and the workplace. Many companies have not developed a comprehensive policy to address this dramatic (and likely enduring) change in how people communicate and interact. This program covers what every employer should consider in drafting an effective and realistic social media policy. Are you responsible for what your employees say on Facebook? Can you/should you limit employee participation on social media? Is it ok for supervisors to "friend" their employees? Is there any liability for management monitoring employee social media sites? Is this an invasion of privacy? Do you need to seek permission? What are the legal issues under union, wage and hour, and other areas of employment law arising from the social media phenomenon? Search the web and you will find many articles (like this one) warning businesses of the pitfalls of social media - for example; how easy you can be sued if using information gained through social media for a hiring decision. You will find answers to these questions plus many other informative and practical suggestions to help your company manage both the pitfalls and opportunities associated with social media in the workplace. This is a MUST VIEW for every agency owner, administrator and HR manager. Program Goal: This program allows the viewer to understand the top ten issues affecting the use of social media in the workplace and how to develop appropriate operational policies to guide its use in the workplace. About the Presenters: David Barron, JD joined the Cozen O’Connor Law Firm in 2011 from Epstein Becker Green Wickliff & Hall. He is a member in the Houston office, focusing his litigation practice on labor and employment law. David assists his clients with all their labor and employment needs including representing clients at trials involving wrongful termination, discrimination, harassment, collective action overtime claims, and whistle-blower suits before a variety of state and federal courts. David has been board certified in Labor and Employment law since 2002. He has been named a Texas Super Lawyer Rising Star in Texas Monthly magazine since 2005. Charles Wilson, JD is a member of the Cozen O’Connor’s Labor and Employment Practice Group in the firm's Houston office. He joined the firm in 2011 from Epstein Becker Green Wickliff & Hall. Charles, who is board certified in Labor and Employment Law by the Texas Board of Legal Specialization, represents employers in complex litigation and trials arising from claims of wage and hour violations, employee raiding, race discrimination, racial profiling, retaliation (including whistle blowing), harassment and disability discrimination. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1804] Social Media in the Workplace: Practical and Legal Considerations in Drafting a Social Media Policy
- Speaker
- Barron, David & Wilson, Charles
- Model
- 1804
$45.00
Steering Clear with Cyber Security During a Public Health Emergency (PHE)
[3439] Steering Clear with Cyber Security During a Public Health Emergency (PHE)
Learn more about the common areas of vulnerability, the impact of data loss, key elements for protecting
your organization, and ways to reduce risk.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: With COVID-19 on our plate as a priority, have you kept cyber security in mind as well?
Our new reality is that security risks are on the rise with data breaches, in the last nine years, affecting over 2,500 healthcare data breaches and more
than 500 records. Data breaches and resulting regulatory and legal action have escalated in healthcare with penalties reaching millions in 2019.
View Ricky Smith in this presentation to learn more about the common areas of vulnerability, the impact of data loss, key elements for protecting
your organization, and ways to reduce risk.
Program Learning Objective(s): Participants will actively engage in the discussion and incorporate best practices for
identifying key elements for protecting their agencies against data breaches.
TAHC&H Faculty/Presenter(s): Ricky Smith, President, Innovative Business Technologies
About the Presenter(s):
Ricky Smith is the President of Innovative Business Technologies, a SOC II compliant Cloud Service
Provider and Managed IT Service organization that works primarily with healthcare providers. Prior to IBT, Ricky spent 11 years with the homecare and hospice product
group of McKesson Information Solutions. As Director of Technical Services, he became passionate about IT’s ability to facilitate patient care. In addition to 20 plus
years in IT health-care, Ricky spent several years as a systems engineer and telecommunications technician in a high-profile financial and chemical engineering sector.
Ongoing research on technology trends, as it relates to healthcare providers, allows him to maintain expertise in data security, compliancy, business continuity,
and risk analysis.
[3439] Steering Clear with Cyber Security During a Public Health Emergency (PHE)
- Speaker
- Smith, Ricky
- Model
- 3439
$45.00
Succeed at the BUSINESS of Home Care
[2176] Succeed at the BUSINESS of Home Care Summary: Tactics, tools and techniques for monitoring and managing your agency. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][7]financial management Faculty: Peterschmidt, Steve Program Description: Everyone knows about the challenges facing home care agencies today. In order to survive, agencies must be on top of not only the quality of care but the BUSINESS of home care. This program walks viewers through the business elements that must be present in any home care agency that wants to survive. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss the basic business components required for home care agencies. Describe the concept of “Managing to the Numbers”. Discuss of the concept of “Evolving”. Review effective tools and techniques. About the Presenter: Steve Peterschmidt has over 20 years of management experience at all levels of business and with a diverse group of industries. Most recently as the owner and administrator of an agency in Colorado. Steve grew the agency from a self funded start-up with no employees, no patients and no revenue to a respected, profitable agency with an average daily patient census of over 250, all in less than 5 years. Prior to the health care industry Steve worked in the weapons, aerospace and high tech industries. Steve has taken the management, business and process control experience from these progressive industries and adapted it successfully to health care. Education-Training Credits: 1.50 Hr(s) HCSSA Administrator/Alternate [2176] Succeed at the BUSINESS of Home Care
- Speaker
- Peterschmidt, Steve
- Model
- 2176
$45.00
Taking the Plunge: How to Dive into a Successful VBP with MCOs
[3447] Taking the Plunge: How to Dive into a Successful VBP with MCOs
Invaluable advice on opportunities that are available to agencies with health plans.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 3, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][7]financial management
Program Description: Have you ever thought about partnering with MCOs but then dismissed it thinking it’s not a win-win situation?
This presentation will challenge you to shift your mindset away from a “payor” perspective of HMOs and focus on developing a positive relationship with them as “health plans”.
Jerre van den Bent, Administrator, Therapy 2000 and Courtney Mullaney MS, CCC-SLP, Director, Health Plan Relations/Green Apple Administrator, share experiences and offer
invaluable advice on opportunities that are available to agencies with health plans. Not only will you learn what Value Based Purchasing (VBP) is and what the MCOs
expectations by state are, but this session will also bring to life the reality that an agency experienced while they developed successful relationships with these health
plans and debunked the myths of working with MCOs.
Program Learning Objective(s): Participants will actively engage in the learning activity and indicate an intent to change or enhance their
practice by stating what VBP is and identifying what steps agency should take to building a successful MCO relationship.
TAHC&H Faculty/Presenter(s): Jerre van den Bent, PT, Administrator, Therapy 2000 | Courtney Mullaney, MS SL-CCP, Director, Green Apple Health Plans Administrator
About the Presenter(s):
Jerre van den Bent received his training as a physical therapist in his native Holland. He came to Texas in 1993, and has worked in
pediatric home care since then. In May of 2000, Jerre launched THERAPY 2000 out of the basement of his home. THERAPY 2000 quickly became a leader in the in-home pediatric therapy industry. The company acquired
Green Apple Therapy in 2017. The two companies currently provide services to more than 3000 families with a workforce of almost 400 physical, occupational and speech therapists. Jerre is a passionate volunteer
for the Texas Physical Therapy Association and the Texas Association for Home Care and Hospice. He has held numerous leadership roles in both organizations. His ability to raise funds for various Political Action
Committees has earned him the nickname “The Dutch Arm Twister”. Jerre regularly travels to the Capitol in Austin to meet with Texas legislators, advocating on behalf of the profession of physical therapy and the home care industry.
About the Presenter(s):
Courtney Mullaney is a speech-language pathologist who has been practicing for 20 years, the last 15 in the home health setting.
For the past 2 years her title has been Director of Health Plan Relations at Therapy 2000. During this time she has worked closely with health plans across the state to build relationships and develop
value-based agreements. Most recently, she has served as the Therapy Sub-Committee chair for the Pediatric Committee of TAHCH.
[3447] Taking the Plunge: How to Dive into a Successful VBP with MCOs
- Speaker
- van den Bent, J | Mullaney, C
- Model
- 3447
$45.00
Taking Your Team from Good to Great: Success Strategies
[PGM1824] Taking Your Team from Good to Great: Success Strategies Summary: How to create an "Employer of Choice" culture and recruit, motivate and retain top performers for your homecare and hospice organization. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Smith, Sandra Program Description: Creating an "Employer of Choice" culture is within every home care & hospice supervisor's reach. If you focus on what top performers want and need, and then deliver those things, you can cultivate a team that is highly engaged, motivated and that looks forward to coming to work every day. This program provides you with a blueprint to help you recruit, motivate and retain top performers for your homecare and hospice organization who are dedicated to achieving their personal best...every day. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss how to build an Employer of Choice Culture Identify ways to foster an environment of honest and regular feedback Discuss the new model of Accountability About the Presenter: Sandra Smith has specialized in virtually every functional area of human resources management, with a specialty in healthcare, particularly private duty and home health care sectors. Today, as President and CEO of HRpathways+, Ms. Smith speaks at conferences nationwide on a myriad of human resources topics, from clinical onboarding to improving organizational communication to helping clients build a culture that is viewed as "Employer of Choice". In all cases, she develops useful tools and products to help her clients apply what they've learned easily and successfully. Sandra is Certified as a Senior Professional in Human Resources by the Society for Human Resources Management, and as a Master Trainer by Development Dimensions International. Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate [PGM1824] Taking Your Team from Good to Great: Success Strategies
- Speaker
- Smith, Sandra
- Model
- 1824
$45.00
