ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
How to Improve Outcomes While Dealing with Reimbursement Cuts
[2949] How to Improve Outcomes While Dealing with Reimbursement Cuts
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
Summary:CMS rebasing, Value-Based Purchasing, and episode management strategies to reduce risk
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Faculty:Salmons, Laurie
Program Description:
With the third year of PPS cost rebasing around the corner, it remains very important for agencies to monitor
costs while improving clinical outcomes. Agencies MUST make their operations more efficient to preserve
margins. Meanwhile, on the clinical front, reporting measures call for agencies to focus heavily on reducing
ACH rates. Effective episode management that uses best practice processes and triggers will be the key to
success in both these areas. Presentation Date: 08.10.2016
Learning Outcome: Upon completion of this program, the viewer will be able to:
Describe CMS rebasing, Value-Based Purchasing, and episode management strategies to reduce risk.
About the Presenter:
Laurie Salmons, RN, BSN, Clinical Consulting Manager, McBee Associates, has been a
registered nurse for over 30 years with 20 of those years being spent in the home care industry. Her specialty is working with home care providers to
improve the care delivery services of the elderly while in their homes through episode and disease management strategies.
She has lectured on home care issues for the National Association of Home Care and Hospice and
at regional and state conferences as well. Laurie co-authored a manual on Best Practices for the Home Care Patient.
[2949] How to Improve Outcomes While Dealing with Reimbursement Cuts
- Speaker
- Salmons, Laurie
- Model
- 2949
$30.00
How to Increase Referrals Without Increased Costs
How to Increase Referrals Without Increased Costs Summary: Insight into more effective marketing, sales and referral generation. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Ferris, Michael Program Description: As agencies are faced with unparalled competitive challenges, protecting key accounts and growing their numbers will determine your agency's success over the coming years. This program provides focus on increasing referrals (revenues) without increasing costs. You will discover best practice tricks and techniques to control costs AND increase referrals. Program Objectives: Upon completion of this program, the viewer will be able to: Identify strategies to increase return on investment for sales and marketing programs Discover which skills your sales people need and how to train and manage them Develop plan to manage referral process for implementation at your agency About the Presenter: Mike is the Director of the Marketing, Sales and Customer Service Consulting Division at Simione Consultants. Long a nationally recognized expert in Home Care and Hospice Sales, Marketing and Customer Service, his training programs are the most acclaimed in the country, receiving accolades from some of the biggest CEOs and Sales managers from California to New York. He has the unique perspective of having counseled and consulted with many of the most successful home care and hospice organizations and seen what works on a national basis. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate
- Speaker
- Ferris, Michael
- Model
- 1353
$30.00
HQRP - Keep Your Quality Up Under the Weight of New Regs and Oversight
[3841] HQRP - Keep Your Quality Up Under the Weight of New Regs and Oversight
Provides focus on the components of the Hospice Quality Reporting Program (HQRP).
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 21, 2024
Presentation Track | Medicare Hospice
Program Description: This program provides focus on the components of the Hospice Quality Reporting Program (HQRP).
Ensure you know the components of quality that your agency is judged on now and in the future. You will hear how you can be prepared for success by ensuring that your quality measures reflect your best outcomes,
even with all of the updated hospice regulations for 2024. Don't let industry changes take you by surprise, foundational quality is your best defense against additional oversight.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.21.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Colleen Woods, Senior Consultant and Lead Educator, JCC Consulting
About the Presenter(s): Colleen Woods has worked in the home care industry since 1996, holding various positions in both home health &
hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and lead educator with JCC Consulting, and services
home health and hospice agencies in Texas.
Colleen enjoys helping agency leaders navigate the constant changes and challenges in the current home health and hospice industries.
She enjoys assisting in the incorporation of meaningful and impactful changes into their agency’s operations – both administrative and clinical, in order to provide high
quality care that is both sustainable while maintaining regulatory requirements and promoting excellent patient care.
[3841] HQRP - Keep Your Quality Up Under the Weight of New Regs and Oversight
- Speaker
- Woods, Colleen
- Model
- 3841
$30.00
Improving Care at Home for Veterans
[3853] Improving Care at Home for Veterans
Explore the special needs of veterans and funding sources available and create a
niche market through the development of a veteran centric specialty program.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 21, 2024
Presentation Track | All HCSSAs
Program Description: There are nearly 20 million veterans in the United States. Thirty percent of those veterans have multiple chronic
conditions that can be managed by the care at home industry. Almost ¼ of the deaths in the United States are veterans which means community providers can play a significant
role in the treatment and education of this distinguished population. By exploring the special needs of veterans and funding sources available, organizations can create a
niche market through the development of a veteran centric specialty program and improve the lives of those that have served our country and communities. This program addresses all
care at home service lines and is applicable to hospice, home health, and private duty agencies.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.21.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Tammy Ross, Senior Vice President of Professional Services at Axxess
About the Presenter(s):
Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company.
She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry
using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist
clients with clinical and operational strategic planning and development.
[3853] Improving Care at Home for Veterans
- Speaker
- Ross, Tammy
- Model
- 3853
$30.00
Infection Control Components for Home Care & Hospice
[2822] Infection Control Components for Home Care & Hospice
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
Summary:Infection control compliance strategies.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][8]infection control
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Faculty:Kelley, Freda
Program Description: This program presents the role of the hospice and home care
administrator in the adoption and enforcement of infection control practices. With focus on
compliance in our world today, setting the standard for basic infection control practices is crucial.
Key infection prevention strategies are presented to assist in the management of re-hospitalization rates,
patient satisfaction and quality patient care. The presenter also demonstrates how providers, practitioners,
patients and lawmakers are all currently involved in this issue. Learn what you as an administrator should
be asking of your agency with regard to this topic. Presentation Date: 11.16.2015
Program Objectives: Upon completion of this program, the viewer will be able to:
Identify issues in standard infection control practices from our history and events in the world today that impact both patients and providers.
List key implications for infection control practice in the home healthcare setting.
State how providers, practitioners, patients and lawmakers are all currently involved in infection control issues.
Identify the regulatory administrator responsibilities in infection control practice in the home care and hospice agency.
About the Presenter:
Freda Kelley has been a Registered Nurse since 1975 and
has personal experience with the changes of infection prevention and control practice over the years. Her focused area of practice in
home care began in 1985. It was her initial experience as a PRN field nurse in a small, hospital-based home healthcare agency in rural
West Texas that set her professional future. Freda has served as a Branch Agency Director, Administrator, Supervising Nurse and now
as Vice-President of Clinical Services of a home care organization in Ft. Worth.
[2822] Infection Control Components for Home Care & Hospice
- Speaker
- Kelley, Freda
- Model
- 2822
$30.00
Infection Control Updates
[3806] Infection Control Updates
Current and updated regulatory requirements for infection control for HCSSAs.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 7, 2023
Program Description: This program discusses the current and updated regulatory requirements for infection control for HCSSAs, including the impacts of the
multiple changes that have taken place related to COVID-19, the PHE, and the suspension of the PHE. It offers tips and tools for you to use as you tackle the ongoing challenge of staying
compliant while educating staff, patients and caregivers about this critical requirement, including don't miss information from state and federal regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][8]infection control
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.07.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Colleen Bryan MSNED, RN, Senior Consultant, Primary Nurse Planner, JCC
About the Presenter(s): Colleen Bryan has worked in the home care industry since 1996, holding various positions in both home health &
hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and lead educator with JCC Consulting, and services
home health and hospice agencies in Texas.
Colleen enjoys helping agency leaders navigate the constant changes and challenges in the current home health and hospice industries.
She enjoys assisting in the incorporation of meaningful and impactful changes into their agency’s operations – both administrative and clinical, in order to provide high
quality care that is both sustainable while maintaining regulatory requirements and promoting excellent patient care.
[3806] Infection Control Updates
- Speaker
- Woods, Colleen
- Model
- 3806
$30.00
Innovating Change: Recent Changes and Recommendations for Nursing Peer Review Compliance
[3144] Innovating Change: Recent Changes & Recommendations for Nursing Peer Review Compliance
When and how to conduct a nursing peer review.
TAHC&H CONFERENCE RECORDING: This program was presented on 11/13/2018 at the Texas Association of Home Care
& Administrator Program in Houston. It is one of 15 presentations captured and produced for online access. Subscribers
receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: November 13, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
Program Description: This is an informative session on nursing peer review which presents
when and how to conduct a nursing peer review, the Texas Board of Nursing requirements, HHSC requirements, as well as best practices.
Program Learning Outcome:
Participants will actively engage in the activity and indicate an intent to change or enhance their practice by identifying the
types of nursing peer review, when nursing peer review is required, and how to conduct and document a nursing peer review.
TAHC&H Faculty/Presenter: Amanda J. Ellis, Partner, Dalrymple, Shellhorse, Ellis & Diamond, L.L.P.
About the Presenter:
Amanda J. Ellis advises licensed providers on operational and regulatory matters related to their practices,
including licensing and health care privacy law compliance. She has represented various entities and individuals
at the State Office of Administrative Hearings and before other agencies, including the Texas Medical Board, Texas State Board of Nurse Examiners, and the Texas Department of State Health Services.
Ms. Ellis is a member of the State Bar of Texas, the Austin Bar Association, the Texas Pharmacy Association and the
Texas Counseling Association. She frequently speaks before professional organizations, state agencies and industry groups regarding administrative and
health law issues, including professional health care licensing and enforcement defense and federal and state privacy law compliance.
Ms. Ellis currently serves on the Board of the Administrative Law Section and is a member of the Health Law Section of the Austin Bar Association.
In May 2013, she was appointed to the Texas Board of Occupational Therapy Examiners. Ms. Ellis is Board Certified in Administrative Law by the Texas Board of
Legal Specialization, and serves on the Administrative Law Exam Commission.
[3144] Innovating Change: Recent Changes & Recommendations for Nursing Peer Review Compliance
- Speaker
- Ellis, Amanda J
- Model
- 3144
$30.00
JM HH Workshop: RCD updates for five states ONLY | OH, TX, NC, IL, FL
[3543] JM HHA Workshop: RCD updates for five states ONLY | OH, TX, NC, IL, FL
Where are we in the Demonstration 2 years later?
Presentation Info:
TAHC&H Event | 52nd Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 14, 2021
Program Description: What is new in RCD? Where are we in the Demonstration 2 years later?
Join us for a discussion on Face to Face encounters. Let’s investigate what make makes an acceptable face to face encounter note for home health. We will take a deep look in to why a face to face encounter is required for home health.
Are you interested in how Appeals work in the Review Choice Demonstration? We will cover a brief synopsis of Appeals in RCD.
Get your questions and comments ready as we dive into the world of the Review Choice Demonstration!
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Elizabeth Brogdon, LPN, RCD Senior Provider Relations Consultant, Provider Outreach & Education, Palmetto GBA
About the Presenter(s):
Elizabeth Brogdon Coming Soon
[3543] JM HHA Workshop: RCD updates for five states ONLY | OH, TX, NC, IL, FL
- Speaker
- Brogdon, Elizabeth [Palmetto]
- Model
- 3543
$30.00
Leading Through A Pandemic: Finding Your Footing in an Upside Down World
[3436] Leading Through A Pandemic: Finding Your Footing in an Upside Down World
Techniques and advice on learning how to emerge as a leader who can
manage through stress, fear and uncertainty in a Pandemic world and a new workplace.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Did you find your agency turned upside down by all of the fear and non-stop changes related to
COVID-19? If so, you will want to view this presentation by Cristina Filippo, who will share techniques and advice on learning how to emerge as a leader who can
manage through stress, fear and uncertainty in a Pandemic world and a new workplace. There WILL be change. Are you proactive or reactive leader?
Program Learning Objective(s): Participants will actively engage in the learning activity and identify
strategies on how to emerge as a leader who can manage through stress, fear and uncertainty in a Pandemic world and a new workplace.
TAHC&H Faculty/Presenter(s): Cristina Filippo, Ph.D., CEO, Steople Group
About the Presenter(s):
Cristina Filippo is well-seasoned in the process of organizational and leadership development.
Her skills have grown over the past two decades through referrals by clients who are CEOs and executives alike. She is a candid, creative influencer who helps leaders
who want to continue to grow themselves and their teams and are bold enough to seek help to do so. Clients include small, medium and large organizations and those in
the Fortune 500 companies including, Dell, Novartis, Zappos, Global Payment Systems, Ernst and Young, and Kaiser Permanente. She has worked with over 150 executives
in more than 75 companies, including finance, legal, tribal, manufacturing, healthcare, academia, retail, entertainment and hospitality industries. Before launching
her own successful consultancies, Cristina worked with leadership teams within a large healthcare organization. The many hats Cristina wears include business owner,
board member, faculty, writer, speaker, consultant, and coach. Her experience is intentionally diverse which enables her to create a uniquely valuable relationship
with clients.
[3436] Leading Through A Pandemic: Finding Your Footing in an Upside Down World
- Speaker
- Filippo, Cristina
- Model
- 3436
$30.00
LicHH Emergency Preparedness – Every LHHS Should Have a Plan
[3763] LicHH Emergency Preparedness – Every LHHS Should Have a Plan
Help your patients, their family members, and other caregivers to be prepared!
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Licensed Home Health Providers package.
Order PKG6996 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 10, 2023
Program Description: As a home health provider, planning is important because you have to make sure your agency and its staff members have the supplies needed to safely care for your patients in
times of emergency. When planning for contingencies, home health care providers must consider a variety of hazards and events that could impact their patients. Hurricanes,
floods, tornadoes, earthquakes, tsunamis, wildfires, radiation releases, chemical exposures, seasonal and pandemic influenza, and acts of terrorism are just a few examples. There
are 5 phases of emergency preparedness that must be in place and ready for implementation. Learn the simple measures that home health care provider can implement
to increase the personal readiness of their patients and themselves. Become familiar with existing emergency response plans, processes, and procedures in both the
workplace and community. Once you are armed with the necessary resources, help your patients, their family members, and other caregivers to be prepared, assemble a kit, make a
plan and be informed.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.10.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Sheila Davis, Senior Executive Vice President, Area Operations, Always Best Care Senior Services
About the Presenter(s): Sheila Davis is an accomplished Healthcare administration executive with comprehensive experience directing successful operational
strategies and driving academic and research facility. Her background includes extensive years of excellent experience overseeing healthcare operations while spearheading financial reporting and
management, budgeting, staff recruitment, revenue generation, and service line expansion. Ms. Davis was one of HomeCare University’s inaugural class, earning her certification as a Certified
Home/Hospice Care Executive (CHCE). Additionally, she excels at propelling healthcare initiatives and policies while driving optimal facility efficiency and productivity within multimillion-dollar
businesses. Ms. Davis serves on the NAHC Strategic Planning Committee, Advisory Council, Quality Data Implementation Committee, Rural Advisory Council, Finance Committee & Home Care Workforce Action
Alliance; PDHCA Advisory Board; HCAOA Medical Advisory Board, Quality Data Review Committee & VA Committee; TAHC&H Board of Directors, Government Affairs Committee, Private Pay Committee, Membership
Committee, and Community Care Services Committee. She is also a founding member of the Home Care Action Alliance; member of the Texas State Preventive Health Advisory Committee (SPHAC); serves on
the WellSky Home Client Advisory Board; and is an ACHC Certified Consultant. Ms. Davis is engaged as the Senior Executive Vice President, Area Operations at Always Best Care Senior Services.
[3763] LicHH Emergency Preparedness – Every LHHS Should Have a Plan
- Speaker
- Davis, Sheila
- Model
- 3763
$30.00
LicHH Mitigating Non-Compliance: What to Expect During an LHH Survey or Investigation
[3761] LicHH Mitigating Non-Compliance: What to Expect During an LHH Survey or Investigation
Prepare for
surveys and investigations by strengthening the understanding of State licensing standards and expectations.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Licensed Home Health Providers package.
Order PKG6996 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 10, 2023
Program Description: Home health and its regulation in Texas is a changing landscape and the recently published common state violations for state fiscal year 2022 reflect the challenges faced by
agencies. This session will highlight the frequently cited areas of noncompliance for licensed home health agencies in Texas. In a review of the frequent citations, the presenter
will list possible mitigation strategies, required documentation, and pressure points for self-assessment. This training will help the agency administrator prepare for
surveys and investigations by strengthening the understanding of State licensing standards and expectations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.10.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Rosalind Nelson-Gamblin, Independent Healthcare Consultant, Former Senior Policy Specialist at HHSC
About the Presenter(s): Rosalind Nelson-Gamblin recently retired from a 33-year career in state government at the Texas Health and Human Services Commission,
where she was a senior policy specialist for regulation of the home health, hospice, and personal assistance services industry including supportive palliative care, assisted living, and day activity
and health services. In her state career, she analyzed state and federal legislation for impact to providers and consumers, promulgated and interpreted state regulations, developed and delivered
continuing education and training to providers and surveyors, and provided regulatory guidance to both industry representatives and leaders and state of Texas surveyors and investigators.
Rosalind is also a subject matter expert for federal standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed
in the regulations for the settings where home care is delivered including nursing facilities, assisted living facilities, intermediate care facilities for individuals with developmental disabilities,
and independent living settings.
Rosalind has been a public speaker for home care and hospice since 2000; and she is now an independent healthcare consultant.
[3761] LicHH Mitigating Non-Compliance: What to Expect During an LHH Survey or Investigation
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3761
$30.00
LicHH QAPI - Make A Compliance Program Prepare You for Surveys
[3764] LicHH QAPI - Make A Compliance Program Prepare You for Surveys
How to strive to establish a culture of compliance to consistently be ready for a survey at any moment.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Licensed Home Health Providers package.
Order PKG6996 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 10, 2023
Program Description: Providers should strive to establish a culture of compliance to consistently be ready for a survey at any moment. An effective
compliance program can maintain an agency's survey readiness. They drive a provider to establish a culture of proactive adherence to regulations, promote prevention, detection and resolution of conduct that does not conform to
program requirements AND meet survey standards at all times.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.10.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Brian W Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, Healthcare Consulting Manager, Wipfli
About the Presenter(s): Brian W Lebanion has more than 25 years of experience in the healthcare industry and provides consulting services for all aspects of home
health care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients and providers survey/licensure coaching, clinical review and
training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training.
[3764] LicHH QAPI - Make A Compliance Program Prepare You for Surveys
- Speaker
- Lebanion, Brian W
- Model
- 3764
$30.00
Maintaining Annual Requirements for PAS and Private Duty Agencies
[3664] Don't Scramble When the State Shows Up: Maintaining Annual Requirements for PAS and Private Duty Agencies
Reviews minimum requirements, and presents when it's best for agencies to do more than the minimum!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 12, 2022
Program Description: When keeping up with the daily operations of home care; client management, Covid-19 protocols, and just
getting people to show up, the more mundane tasks and less-pressing regulatory requirements can easily take a back seat. We all learned what's required of us when
we first opened, but for agencies with no designated compliance officer, some of these necessary items get shoved in the trunk until "State's in the building".
This session reviews some of the minimum requirements, and presents when it's best for our agencies to do more than the minimum.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.12.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Candyce Slusher, LVN, CDCS, Owner of SLUSHER Consulting
About the Presenter(s):
Candyce Slusher is a geriatric-focused nurse serving San Antonio since 1995 in multiple settings,
specifically PAS since 2004. As a Home Care Consultant her primary goal is to help agencies provide the highest quality care to seniors in their communities through
regulatory compliance, creating a culture of accountability, and simplifying work-flow systems. Candyce has been a Master Trainer for the Stress-Busting Program for
Family Caregivers, Co-founder of M.U.S.I.C. Project, a 501C3 organization focusing on implementing Music and Memory™ in regional nursing facilities, Volunteer
speaker for the Alzheimer’s Association, Board Member, past President for the Alamo Area Home Care Council and Founder of SLUSHER Consulting.
[3664] Don't Scramble When the State Shows Up: Maintaining Annual Requirements for PAS and Private Duty Agencies
- Speaker
- Slusher, Candyce
- Model
- 3664
$30.00
Maintenance Therapy: Understanding and Best Practices
[3627] Maintenance Therapy: Understanding and Best Practices
Provides clear and reliable information and resources...
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 24, 2022
Program Description: The provision of maintenance therapy continues to be a source of confusion and
misinformation for many home health agencies. This program takes the most common questions asked by TAHCH members, as well as live ones from
attendees, and provides clear and reliable information and resources to empower agencies to confidently provide this important component of the Medicare benefit.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Cindy Krafft PT, MS, HCS-O, Owner / Founder, K&K Health Care Solutions
About the Presenter(s):
Cindy Krafft is an owner of K&K Health Care Solutions based in Florida. She brings more than 25 years
of home health expertise that ranges from direct patient care to operational/management issues as well as a passion for understanding regulations. For the past 15 years, Cindy ha
s been a nationally recognized educator in the areas of documentation, regulation, therapy utilization and OASIS. She has and currently serves on multiple Technical Expert Panels
with CMS Contractors working on clinical and payment reforms and bundled payment care initiatives. Cindy is an active member of the National Association of Home Care and Hospice
(NAHC) and currently serves on multiple committees. She has written 3 books – The How-to Guide to Therapy Documentation, An Interdisciplinary Approach to Home Care and the Handbook
to Home Health Therapy Documentation – and co-authored her fourth, The Post-Acute Care Guide to Maintenance Therapy with her business partner Diana Kornetti PT, MA, HCS-D.
[3627] Maintenance Therapy: Understanding and Best Practices
- Speaker
- Krafft, Cindy
- Model
- 3627
$30.00
Making Data Your Cutting Edge Tool for Success
[3362] Making Data Your Cutting Edge Tool for Success
Techniques, programs and uses for your data and how to make data-driven decisions for future growth.
NOW AVAILABLE: RELEASED 03/02/2020 This program was presented on 2.12.2020 at the Texas Association of Home Care & Winter Conference in Denton.
It is one of 18 presentations captured and produced for online access.
Presentation Info:
Presentation Date: February 12, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: In this time of dramatic economic change in-home care,
agencies must be on the cutting edge of innovation to strategically position their agency for long term financial success.
Geographic information systems and data analysis are cutting edge tools that are underutilized in the field of healthcare.
The presenters talk about techniques, programs and uses for your data and how to make data-driven decisions for future growth.
Program Learning Outcome: Participants will cite strategies to utilize systems
information and data analysis tools to change or enhance their practice to help their agencies make data driven decisions for future growth.
TAHC&H Faculty/Presenter: David Sabol, Helping Restore Ability; Girish Shelke, Helping Restore Ability.
About the Presenters:
David Sabol is the Director of Clinical Informatics with experience and focus with
Data Visualization and Database Management: SQL, OpenInsight, ArcGIS, Power BI; Experience in grant writing and outreach creating partnerships with local
universities and cultivating talent and Extensive experience building AHCA approved EHR systems.
Girish Shelke BDS, MPH has 5 years experiences with data research. He has worked with research institutes,
government agencies and non-profit organizations such as Center of Disease Control, Tarrant County Public Health Department, Helping Restore Ability and
John Hopkins – Geisinger Medical Center.
[3362] Making Data Your Cutting Edge Tool for Success
- Speaker
- Sabol, David & Shelke, Girish
- Model
- 3362
$30.00
Managed Care Contracting-The Good, The Bad, The Ugly
[3746] Managed Care Contracting-The Good, The Bad, The Ugly
Learn important steps for successful insurance contracting and much more!
Presentation Info:
TAHC&H Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2023
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
§558.260[a][9]community resources
Program Description: In this presentation you will learn important steps for successful insurance contracting, how to access your
payor market for open or closed networks, how to request patient authorization while still in credentialing, request rate increases and much more vital information.
TAHC&H Faculty/Presenter(s): Beverly Sepulveda, MBA, BSN, RN, CEO, Founder, Principle Consultant, SynerImages Healthcare Consulting
About the Presenter(s): Beverly Sepulveda is the founder, CEO, and Principle consultant for SynerImages Healthcare Consulting, a national
healthcare and regulatory consulting firm in operation for over 23 years. She holds a Master's in Business Administration and a Bachelor of Science in Nursing. Her nursing specialization
is in quality assurance and accreditation compliance. Ms. Sepulveda's consulting expertise covers a broad array of areas including Home Health Agencies, Therapy clinics, ORFs, CORFs,
Hospitals and the MCO industry. Ms. Sepulveda's company specializes in start-up healthcare business seeking state and federal licensure, cloud-based policies and procedures, on-going
regulatory compliance services and insurance contracting assistance.
Prior to her working for SynerImages, Ms. Sepulveda was the Executive Director for PCA Health plans of Texas [later purchased by Humana] and held senior
management positions with Aetna, CIGNA, and MetLife insurance companies. Her medical experience was at St. David's Hospital, Bellaire Hospital, Critical Care of America Home Health,
North American Medical Management and Princeton Medical Management services.
SynerImages is a Texas-based healthcare consulting firm with offices in Houston and South Texas. In addition to offering home health startup
and compliance services, her firm also facilitates other business needs such coordinating medical equipment inspections, application management services, educational
conferences/webinars and other business operations assistance.
[3746] Managed Care Contracting-The Good, The Bad, The Ugly
- Speaker
- Sepulveda, Beverly
- Model
- 3746
$30.00
Managing Your Risk by Maintaining Client/Caregiver Boundaries
[1580] Managing Your Risk by Maintaining Client/Caregiver Boundaries Subscription Type:Individual Faculty: Pena An important part of a Teaxs HCSSA Administrator’s job is to manage the risks of the agency and the employees. One common problem area in all sectors of home care and hospice is establishing and maintaining professional boundaries between direct care workers and patients. Learn why this is important and how to establish, communicate, and implement these boundaries. Presented by Angela Pena, Administrator, Special Kids Care. Angela Peña has over fifteen years experience in the home health arena, initially working as a private duty LVN for pediatric patients and then as a Registered Nurse. Angela’s experience includes managing a Primary Home Care program and Medicare home health agency to ultimately managing a pediatric home health agency. As a result, Angela has been in the “front lines” of home health client care and understands all too well the boundary crossing situations every home health nurse is faced with at one time or another during their career. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate
- Speaker
- Pena, Angela
- Model
- 1580
$30.00
Marketing, Recruitment, and Retention
[3718] Marketing, Recruitment, and Retention
A focus on strategics moves you can make within your organization to continue to see growth, client and employee satisfaction,
and increased health outcomes without breaking the bank.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 15, 2022
Program Description: These three words might be some of the scariest for an Administrator
in the COVID and post-COVID era. The past 3 years have seen nothing but change and chaos. So how do you continue to move you business forward?
This session will focus on strategics moves you can make within your organization to continue to see growth, client and employee satisfaction,
and increased health outcomes without breaking the bank.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.15.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Lauren Tobey, Chief Impact Officer, Helping Restore Ability
About the Presenter(s):
Lauren Tobey has had a passion for non-profit work since early in her college career.
Lauren has provided marketing and programmatic support services in the sectors of education, social services, and now healthcare. After a time living in Colorado
and Virginia, Lauren moved home to Texas and started working in the disability services field and has served as the Director of Development and Marketing and is
currently the Chief Impact Officer at Helping Restore Ability, the largest nonprofit in-home attendant care provider in Texas. Lauren’s work has been recognized
in a variety of publications, formats, and venues. Lauren believes in allowing stories to paint a picture and utilizing the mind’s eye to enhance and promote services.
Lauren has a passion for generational marketing as well as using digital resources to enhance networking relationships.
[3718] Marketing, Recruitment, and Retention
- Speaker
- Tobey, Lauren
- Model
- 3718
$30.00
Marketing, Recruitment, and Retention – Oh My!
[3827] Marketing, Recruitment, and Retention – Oh My!
Provides focus on strategic moves you can make.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 8, 2023
Program Description: These three words might be some of the scariest for an Administrator in the post-COVID era. The past 3 years have seen
nothing but change and chaos. So how do you continue to move your business forward? This program provides focus on strategic
moves you can make within your organization to continue to see growth, client and employee satisfaction, and increased
health outcomes without breaking the bank.
HCSSA Topic(s) Addressed:
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.08.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Lauren Tobey, Chief Impact Officer, Helping Restore Ability
About the Presenter(s): Lauren Tobey has had a passion for non-profit work since early in her college career.
Lauren has provided marketing and programmatic support services in the sectors of education, social services, and now healthcare. After a time living in Colorado and
Virginia, Lauren moved home to Texas and started working in the disability services field and has served as the Director of Development and Marketing and is currently
the Chief Impact Officer at Helping Restore Ability, the largest nonprofit in-home attendant care provider in Texas. Lauren’s work has been recognized in a variety of
publications, formats, and venues. Lauren believes in allowing stories to paint a picture and utilizing the mind’s eye to enhance and promote services. Lauren has a
passion for generational marketing as well as using digital resources to enhance networking relationships.
[3827] Marketing, Recruitment, and Retention – Oh My!
- Speaker
- Tobey, Lauren
- Model
- 3827
$30.00
MCO Claims Issues
[3578] MCO Claims Issues
What, When, Where, and How to address Provider complaints and inquiries against your Managed
Care Organization.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 17, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.00 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: In this presentation HHSC Senior Manger of Managed Care Compliance and Operations Michael Osborne
describes the What, When, Where, and How to address Provider complaints and inquiries against their Managed
Care Organization.
TAHC&H Faculty/Presenter(s): Michael Osborne, Sr. Manager, Managed Care Compliance and Operations, HHSC
About the Presenter(s):
Michael Osborne is the Sr. Manager Managed Care Compliance and Operations for HHSC. He has 25 years of
State Service with The Texas Department of Health and the Health and Human Services Commission; 17 years with the Vendor Drug Program, assisting with pharmacy providers with Point of Sale claims and software issues;
and 8 years with Managed Care Compliance and Operations, Senior manager of Research and Resolution. Coordinate complaints, from various stakeholders, against the MCOs to ensure the timely delivery of
contracted services and benefits to members and reimbursement to the providers.
[3578] MCO Claims Issues
- Speaker
- Osborne, Michael [HHSC]
- Model
- 3578
$30.00
