Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
[PGM2012] Discover the BIG Secrets of Successful Leaders in Private Duty Home Care
Summary: Discover the
key initiatives and metrics that separate the "leaders" from all others.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Faculty: Marcum, Aaron
Program Description:
What does it take to become a “Leader” in the private duty home care industry? This program answers
this question by exploring the 2012 Private Duty Home Care Benchmarking Study completed by Home Care
Pulse. The program presents and breaks down 5 key areas “Leaders” tend to excel at and why. Learn how
to think more like a Leader and win BIG in your market place.
Program Objectives: Upon completion of this program, the viewer will be able to:
Discuss leaders’ strong client satisfaction standards
Describe how leaders focus on relationship building
Explain how leaders drive employee satisfaction
Discuss leaders’ techniques to staff efficiently
Describe how leaders consistently adhere to a solid sales strategy
About the Presenter: Aaron Marcum is a former successful
private duty home care owner and the founder and CEO of Home Care Pulse, the leading organization specializing in
capturing and measuring client and employee satisfaction for the private duty home care industry.
Home Care Pulse works with hundreds of home care agencies improve quality, increase client referrals, and promote
and drive more business. Aaron’s company, Home Care Pulse is also responsible for conducting and administering the
2010, 2011, and 2012 Private Duty Home Care Benchmarking Studies, in partnership with the National Private Duty Association (NPDA).
Since 2004, Aaron has been a popular national speaker in the home care industry due to his knack for measuring
performance and his hands on experience as a private duty home care owner.
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
[PGM2012] Discover the BIG Secrets of
Successful Leaders in Private Duty Home Care
[3426] Diversity and Inclusion: A Learning Curve in the Process of Change
The world is on the cusp of change and the future requires leadership.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 25, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][9]community resources
Program Description: Identifying the need to be diverse can be eye-opening in multiple ways.
Diversity encaptures more than inclusion. Diversity measures our ability to share differences, build relationships, and be creative thinkers.
Identifying healthy solutions to diversity requires a deeper understanding of the many definitions available. The workforce is the breeding ground of innovation,
collaboration, and cultural sensitivity. While training and mentorship expedite professional development, engaging the workforce’s ideas, energy, and insight
leads to improved customer experience, faster innovation, and greater retention rates. As efforts increase for diversity positions and initiatives,
inclusivity is the foundation upon which culture is built to last. The world is on the cusp of change and the future requires leadership.
What role will you play? It’s time to RESET!
Program Learning Objective(s): Participants will actively engage in a discussion of diversity and inclusion by
identifying biases that contribute to the lack of diversity, list active approaches to defer anger and anxiety, describe effective strategies for
managing difficult conversations, explain how communication can reduce conflict and promote positive change, emotions, compassion, and acceptance.
TAHC&H Faculty/Presenters: Anita Foster, MSW, Ph.D., Master Caregivers
About the Presenters: Anita Foster A Doctor of Management in Organizational Leadership qualifies Dr. Anita as an expert
in management and leadership. An undergraduate and a Master’s in Social Work adds to her educational advancement and knowledge of the social effects of equality.
As a Certified Professional Coach, Dr. Anita is also qualified as a motivator for professional and individual growth, intelligence, professionalism, ethical values,
leadership skills, and educational creativity. These are a few of the extraordinary attributes Dr. Anita exhibits as a speaker, teacher, mentor, trainer, coach, and
motivator. With over 25 years of leadership experience, Dr. Anita believes inclusion starts with diversity. In-Depth knowledge of federal and state regulations allow
Dr. Anita to train on policy and procedures at multiple levels. A resume holding positions of administrator, director, owner, and operator of several organizations
across her career makes Dr. Anita’s character and personality can be defined as an overall professional in leadership, management, and simply hands-on in employee oversight.
[3426] Diversity and Inclusion: A Learning Curve in the Process of Change
[3620] Don’t Leave Money on the Table
Healthcare providers need to know and understand the importance of making patients priority #1 when it comes to getting reimbursed
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 23, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: In this day and age of high deductible health plans and insurance companies pushing more and more of the
financial responsibility to patients, healthcare providers need to know and understand the importance of making patients priority #1 when it comes to getting reimbursed.
In this program the presenter provides the guidelines and tools needed to be proactively pursuing payment BEFORE services are done or at the time of service compared to,
in the olden days, of sending a statement a month or 2 after services and been performed.
TAHC&H Faculty/Presenter(s): Petria McKelvey, CEO, Precision Medical Billing
About the Presenter(s): Petria McKelvey is CEO and Founder of PMB, with 30 years of experience in the medical
billing industry. Petria's expertise runs wide and deep. She has helped hundreds of private practitioners and healthcare organizations solve their billing
challenges and recover millions of dollars in lost revenues. She personally has performed over 1000 audits.
[3620] Don’t Leave Money on the Table
[3788] Effective Drug Regimen Review as a Preventer of Acute Care Hospitalization (ACH)
Learn how effective management of medications can lower your agency's acute care hospitalization and emergency department use.
Presentation Info:
TAHC&H Event 54th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | August 30, 2023
Program Description: Identifying High Risk Drug classes has been a challenge under OASIS E,
but there are many challenges that have been with us since the beginning. Of 366 patients discharged from the hospital with a follow-up PCP appointment within two months:
64% used at least one med not ordered at discharge
73% failed to use at least one med ordered at discharge
32% did not take meds ordered at discharge at all
An effective drug regimen review includes recognizing and mitigating medication issues from the beginning and providing effective
teaching. Learn how effective management of medications can lower your agency's acute care hospitalization and emergency department use.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.30.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Lisa Selman-Holman, JD, BSN, RN, HCS-D, COS-C, Vice President Quality and Education, McBee
About the Presenter(s): Lisa Selman-Holman brings more than 35 years of experience in the home health & hospice industry, specializing
in regulatory compliance, both as an RN and a home care attorney. Lisa founded Selman-Holman & Associates and CoDR (Coding Done Right), a coding outsource and audit company in 2004.
Lisa has a wide range of regulatory experience in home health and has served on numerous committees and task forces. Selman-Holman was recently acquired by McBee in July 2021.
In her role as VP of Education and Quality, Lisa leads the quality audit team to ensure the highest-level of accuracy in coding and clinical documentation internally at McBee
and externally for clients nationwide. She will expand McBee’s educational offerings, including live events and on-demand online trainings through the McBee Post-Acute Academy.
[3788] Effective Drug Regimen Review as a Preventer of Acute Care Hospitalization (ACH)s
[3753] Emergency Preparedness: Every PAS Provider Should Have a Plan
Learn the simple measures that home care providers
can implement to increase the personal readiness of their clients and themselves.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for PAS Providers package.
Order PKG6986 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: As a home care provider, planning is important because you have to make sure your agency and its staff members
have the supplies needed to safely care for your clients in times of emergency. When planning for contingencies, home care providers must consider a variety of hazards and events
that could impact their patients. Hurricanes, floods, tornadoes, earthquakes, tsunamis, wildfires, radiation releases, chemical exposures, seasonal and pandemic influenza, and acts
of terrorism are just a few examples. There are 5 phases of emergency preparedness that must be in place. In this presentation you learn the simple measures that home care providers
can implement to increase the personal readiness of their clients and themselves. Additionally, you become familiar with existing emergency response plans, processes, and procedures
in both the workplace and community. Once you are armed with the necessary resources, help your clients, their family members, and other caregivers to be prepared, assemble a kit,
make a plan and be informed.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Sheila Davis, Senior Executive Vice President, Area Operations, Always Best Care Senior Services
About the Presenter(s): Sheila Davis is an accomplished Healthcare administration executive with comprehensive experience directing
successful operational strategies and driving academic and research facility. Her background includes extensive years of excellent experience overseeing healthcare operations
while spearheading financial reporting and management, budgeting, staff recruitment, revenue generation, and service line expansion. Ms. Davis was one of HomeCare University’s
inaugural class, earning her certification as a Certified Home/Hospice Care Executive (CHCE). Additionally, she excels at propelling healthcare initiatives and policies
while driving optimal facility efficiency and productivity within multimillion-dollar businesses. Ms. Davis serves on the NAHC Strategic Planning Committee, Advisory Council,
Quality Data Implementation Committee, Rural Advisory Council, Finance Committee & Home Care Workforce Action Alliance; PDHCA Advisory Board; HCAOA Medical Advisory Board,
Quality Data Review Committee & VA Committee; TAHC&H Board of Directors, Government Affairs Committee, Private Pay Committee, Membership Committee, and Community Care
Services Committee. She is also a founding member of the Home Care Action Alliance; member of the Texas State Preventive Health Advisory Committee (SPHAC); serves on
the WellSky Home Client Advisory Board; and is an ACHC Certified Consultant. Ms. Davis is engaged as the Senior Executive Vice President, Area Operations at Always Best Care Senior Services.
[3753] Emergency Preparedness: Every PAS Provider Should Have a Plan
[3795] Employee Tax Credits: What You Need to Know
Find out if your agency qualifies for tax credits.
Presentation Info:
TAHC&H Event 54th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | August 31, 2023
Program Description: What is the work opportunity tax credit? What is the Employee retention tax credit?
Are they really as lucrative as some people claim? (the answer is YES for private duty!) What are other tax credits that I should be tracking in my business? How can those tax credits help offset my labor cost?
Learn who is eligible
Learn how to receive the credits
Best practices for implementing in your company
Top vendors and providers to partner with for tax credits
Strategic Tax Planning: Federal and State tax Implications for credit tracking
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Shelby Betts, Whirks
About the Presenter(s): Shelby Betts is a consultant for small and mid-sized businesses who want to utilize great technology to enhance their
businesses and drive their mission. Shelby is passionate about seeing owners succeed, creating great places to work for their employees, and making operational processes make sense. When she’s not
at work, Shelby enjoys hiking, hanging with her sweet husband, and being the neighborhood cat lady.
[3795] Employee Tax Credits: What You Need to Know
[3800] Employment Law : Staying Out of the Spotlight - A look at Key Employment Regulations & Ways to Set the Stage for Success
Review of the major employment laws and guidance on employee handbooks.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 6, 2023
Program Description: In this Employment Law session, Maricia Meyer will review the major tenets of The Americans with Disabilities Act
and Family Medical Leave Act as well as discuss the legal interplay between the two. Alicia will also provide an overview of the Civil Rights Act of 1991 using recent EEOC cases
and provide general guidance on how employers can eliminate/mitigate harassment and discrimination complaints in the workplace. Wage and Overtime rules will be reviewed with an
eye towards ensuring employers understand how not to violate FLSA and finally Maricia will use these topics in her discussion of employee handbooks and what information should
AND should not be contained within these guidance materials.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[c][2][C]the Americans with Disabilities Act
§558.259[c][2][D]the Civil Rights Act of 1991
§558.259[c][2][F]the Family and Medical Leave Act of 1993
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.06.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Maricia Meyer, Partner & Director of HR Services, ETC Companies
About the Presenter(s): Maricia Meyer joined the ETC compliance team in March of 2015. She has a Bachelor’s in Health Administration and 20+ years of
compliance and operational HR experience. Maricia’s hands-on HR experience includes having worked at the fast-growing energy leader and Fortune 100 company where she created and managed their
College Recruitment and Internship Program as well as a premier international grain bin and grain handling manufacturer in the midwest. Skilled in statutory requirements and HR compliance
obligations set out for employers, Maricia provides daily consultation and strategic guidance to employers regarding complex HR matters – from HR policies and documentation to managing the
complexities associated with the interplay of various employer regulatory requirements when it comes to FMLA, ADA, Workers’ Compensation and State Leave requirements to providing ERISA wrap
compliance. She oversees the provision of customized HR compliance support to both small establishments as well as large, multi-state employers.
[3800] Employment Law : Staying Out of the Spotlight - A look at Key Employment Regulations & Ways to Set the Stage for Success
[PGM2015] Empowering Your
Caregivers to Best Care for People with Dementia
Summary: Critical
knowledge on dementias and skills to best communicate with clients with
dementias.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Faculty: Larkin, Carole
Program Description: Communication problems can make or break the
best care techniques for clients with dementia. This program teaches powerful communication skills
for successfully working through common problems arising in dementia care. In addition to information on the biology of
dementia communication, you gain insightful knowledge of critical communication tips you can employ and share with your staff.
Program Objectives: Upon completion of this program, the viewer will be able to:
Distinguish between dementia and Alzheimer’s disease
Discuss what Alzheimer’s disease does to the brain
Identify techniques that foster smooth communication with persons with dementia
About the Presenter: Carole Larkin, MA, CMC, CAEd, QDCS, EICS is an expert in Alzheimer’s and
related dementias care. She has a Master’s of Applied Gerontology from the University of North Texas, is a Certified Alzheimer’s
Educator, is a Qualified Dementia Care Specialist, and an Excellence in Care Specialist at the Alzheimer’s Foundation of America,
as well as a Certified Trainer/Facilitator of the groundbreaking dementia care training tool, the Virtual Dementia Tour Experience.
Carole is one of the editors of the largest blog on Alzheimer’s caregiving in America;
The Alzheimer’s Reading Room. She is a Certified Geriatric Care Manager who specializes in helping families with Alzheimer’s and
related dementias issues. She also trains caregivers in home care companies, assisted livings, memory care communities, and nursing
homes in dementia specific techniques for best care of dementia sufferers. Her company, ThirdAge Services LLC, is located in Dallas, TX.
Education-Training Credits:
1.00 Hr(s) HCSSA Administrator/Alternate
[PGM2015] Empowering Your
Caregivers to Best Care for People with Dementia
[726] Ethical and Legal Practices in Home Care
Subscription Type: Individual
Faculty:Tischer
Gene Tischer is an attorney with more than 30 years of home care experience.
Gene served from 1993 to 2009 as the Executive Director of Associated Home Health Industries of Florida, one of the country's largest home care associations.
In this program, Gene reviews a variety of legal and ethical issues that confront home care providers across the country.
Among the key issues he tackles are:
patient choice
federal anti-kickback laws
questionable referral arrangements
patient remuneration
false claim filing and whistleblower statutes
Gene walks through relevant federal laws and regulations and discusses key OIG rulings to
help home care executives identify potential pitfalls and legal landmines.
Education-Training Credits:
1.1 Hr(s) HCSSA Administrator/Alternate
[3855] Financial Reporting for Non-Financial People
Tailored exclusively for caregivers operating their own home care or hospice agencies, this program demystifies financial statements and empowers you to make informed financial decisions.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 22, 2024
Presentation Track | All HCSSAs
Program Description: This engaging one-hour program is tailored exclusively for caregivers operating their own home care or hospice agencies.
It breaks down the complexities of financial statements, empowering non-financial individuals to confidently read, interpret, and set up financial documents that make sense for our unique industry.
You will walk away with these key Highlights:
Navigating Financial Jargon: Unravel the mystery behind financial terminology as we simplify complex concepts, ensuring you grasp the essentials without drowning in industry jargon
Understanding the Basics: Learn the fundamental components of financial statements, including income statements, balance sheets and other KPIs. Discover how each element contributes
to the overall financial health of your agency.
Setting Up User-Friendly Statements: Explore practical strategies for organizing and presenting financial information in a way that is clear, concise, and accessible to
non-financial professionals. Gain insights into formatting and structuring statements for maximum comprehension.
Financial Health Indicators: Identify key financial indicators relevant to the home care and hospice industry.
Understand how to assess the financial health of your agency and make informed decisions to support long-term sustainability.
Whether you're a seasoned entrepreneur or new to the financial aspects of running a care agency,
this program is designed to equip you with the knowledge and confidence needed to navigate the financial landscape effectively.
It demystifies financial statements and empowers you to make informed financial decisions for the success and sustainability of your home care or hospice agency.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Amy Knight, CPA, Knight Financial Group | Knight Home Care Financial
About the Presenter(s): Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience
almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and
other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3855] Financial Reporting for Non-Financial People
Financial Reporting Overview
Summary:Overview of the basic financial records of an agency.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
Faculty: Peterson
Program Description: In this program you will learn how to read financial statements,
the significant aspects and relationships of the balance sheet, the statement of income and accrual versus
cash basis accounting. Also included is a discussion on the bank account, accounts receivable, start up costs, liability accounts and revenue recognition.
Program Objectives: Upon completion of this program, the viewer will be able to:
Discuss the significance of your financial statements
Discuss how to read a financial statement and balance sheet
Examine the statement of income and accrual versus cash basis accounting
Define the basic business transactions recorded in your accounting system
About the Presenter: Presented by John Peterson, CPA, MBA, President, Peterson & Peterson, PC.
John Peterson is President of Peterson & Peterson, P.C. He is a Texas licensed Certified Public Accountant and has a Masters of Business Administration
degree from the University of Nebraska. He is a member of the Texas Society of Certified Public Accountants, the American Institute of Certified Public
Accountants and Beta Gamma Sigma, the national honorary business scholastic society.
John developed tax, accounting, cost reporting, audit representation and management services practice to small and medium sized businesses.
He also developed the health industry market niche including home health agencies, hospice agencies, comprehensive outpatient rehab facilities,
skilled nursing facilities and Texas Home & Community Based Services agencies. His firm’s current client list totals over 800 and covers businesses
throughout Texas, California, Georgia, Hawaii, Illinois, Kansas, Michigan, and New York. He has created and provided health industry workshops to
home health executives and made presentations to the health industry association conferences.
John also represents the State of Texas on the 16 State Coalition Group that meets regularly with Palmetto officials to discuss current health
industry practices and problems. He is a past member of the Board of Directors and Audit Committee of MetroCorps Bancshares, Inc., a publicly
traded bank holding company with banks in Texas and California.
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
[1582] Financial Reporting Overview
[1354] Financial Responsibilities of the
Texas HCSSA Administrator
Subscription Type: Individual
Faculty: Berman
This program covers
a variety of topics to provide administrators with knowledge and tools to
improve their financial oversight responsibilities. Topics include:
cash management techniques for home care
banking relationships
use and control of bank accounts
employer implications of health care reform
and in particular:
compliance dates
small vs. large employer
penalties
employer subsidies
tax credits
required disclosures
This program is presented by Sheldon J. Berman, CPA, CVA,
Principal, Simione Consultants, LLC. Shelly Berman is a Principal for
Simione Consultants and is responsible for the firm’s Merger &
Acquisition Department which includes the supervision and review of merger
& acquisition activity for home care, hospice and private duty providers.
Shelly has extensive expertise in the valuations of health care and in particular home health care
including, but not limited to, providers of skilled nursing and rehabilitation,
home infusion, respiratory, hospice, private duty and medical equipment
suppliers. These companies include all auspices of the health care industry.
He has performed valuation
assignments including merger & acquisition appraisals, sales and
divestitures, fairness opinions, shareholder transactions, litigation support
and appeared as an expert witness in court proceedings.
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
[3826] Fraud and Abuse Detection and Prevention in Home Care
Reviews some of the most common schemes to which our seniors may be subjected and discover how to
identify these situations so we can detect, stop, report, and prevent further victimization.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 8, 2023
Program Description: We commit to caring for our community’s most vulnerable citizens.
We often don’t realize just how vulnerable they are until we come across someone who’s been taken advantage of or abused by someone they trusted.
As Administrators and advocates for our clients’ general wellbeing we must educate ourselves, our staff, and our community about detecting and
preventing elder fraud and abuse. This program reviews some of the most common schemes to which our seniors may be subjected and discover how to
identify these situations so we can detect, stop, report, and prevent further victimization.
HCSSA Topic(s) Addressed:
§558.259[d][1]information regarding fraud and abuse detection and prevention
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.08.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Candyce Slusher, LVN, CDCS, Owner of SLUSHER Consulting
About the Presenter(s): Candyce Slusher is a geriatric-focused nurse serving San Antonio since 1995 in multiple settings,
specifically PAS since 2004. As a Home Care Consultant my primary goal is to help agencies provide the highest quality care to seniors in their communities through
regulatory compliance, creating a culture of accountability, and simplifying work-flow systems.
[3826] Fraud and Abuse Detection and Prevention in Home Care
[3108] Fraud, Abuse & Ethics
Provides a general overview of healthcare fraud & abuse laws with a practical understanding of how they work.
Presentation Info:
Presentation Date: November 14, 2017
TAHC&H Event: HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.00 Clock Hrs
Social Worker
1.00 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§97.259[d][1]information regarding fraud and abuse detection and prevention
§97.259[d][4]agency responsibilities
§97.260[a][6]risk assessment and management
Program Description: Medicare certified home health agencies,
private duty agencies and hospices are looking for ways to collaborate with other providers, including
referral sources. While collaboration may address some difficult problems, the statute and rules regarding
fraud and abuse still apply to all provider types. This program provides a general overview of
healthcare fraud & abuse laws that affect providers including:
False Claims Act
Stark & Anti-Kickback Statutes
Statistics, investigations, and unethical conduct (including blatant overutilization) is discussed.
The program also provides a fundamental understanding of these laws to Home Care
administrators using real-life home care examples. These case studies include a range of situations in marketing,
delivery of care, and referral arrangements. By discussing these laws in context of common scenarios, this presentation
provides a practical understanding of how they work.
Program Learning Outcome:
Learners will actively engage in the activity and indicate an intent to change or
enhance their practice by ensuring application of fraud and abuse surveillance within their agency to promote ethical standards of practice.
TAHC&H Faculty/Presenter: William Dombi, JD, President, National Association for Home Care & Hospice
About the Presenter: William Dombi, JD is the President of the
National Association for Home Care & Hospice. Bill specializes in legal, legislative, and regulatory advocacy on behalf of
patients and providers of home health and hospice care. With nearly 40 years of experience in health care law and policy,
he has been involved in virtually all legislative and regulatory efforts affecting home care and hospice since 1975,
including the expansion of the Medicare home health benefit in 1980, the formation of the hospice benefit in 1983, the
institution on Medicare PPS for home health in 2000, and the national health care reform legislation in 2010. With
litigation, Dombi was lead counsel in the landmark lawsuit that reformed the Medicare home health services benefit,
challenges to HMO home care cutbacks for high-tech home care patients, lawsuits against Medicaid programs for inadequate
payment rates, along with current lawsuits challenging the Medicare home health face-to-face encounter rule and the
Department of labor changes to the overtime rules under the Fair labor Standards Act.
In addition to litigation, Bill offers extensive community and professional educational services through lectures,
publications, teleconferences, and videos. He is the Editor and lead author of Home Care & Hospice Law: A Handbook for
Executives, the only comprehensive legal treatise on the topic. His lectures include market trends in home care,
compliance, risk management, patient rights, fraud and abuse, health care reimbursement, legislative and regulatory
reforms, and legal issues in telehealth services.
[3108] Fraud, Abuse & Ethics
[3807] Fraud, Waste & Abuse - Recent Developments and Compliance Tips
Reviews relevant federal and state laws pertaining to fraud, waste and abuse,
recent enforcement activity, and focus on tips for improving agency compliance programs.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 7, 2023
Program Description: Home care and hospice providers face a daunting array of complex laws and regulations, with non-compliance
potentially resulting in a host of criminal charges, civil sanctions and administrative enforcement actions. This program reviews relevant federal and state laws pertaining to fraud, waste and abuse,
recent enforcement activity, and focus on tips for improving agency compliance programs.
HCSSA Topic(s) Addressed:
§558.259[d][1]information regarding fraud and abuse detection and prevention
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.07.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Jennifer Papapanagiotou, Esq., Liles Parker PLLC
About the Presenter(s): Jennifer Papapanagiotou's practice focuses on compliance, regulatory and transactional matters for a wide array of health care providers,
including home health and hospice agencies. She has extensive experience in analyzing proposed and existing business arrangements for compliance with federal and state fraud and abuse laws, and drafting a
wide variety of legal agreements. Ms. Papapanagiotou is knowledgeable in all aspects of state licensing for home health and hospice providers, and in Medicare and Medicaid enrollment, including initial
enrollment, changes of ownership and appeals of revocation actions. Finally, she assists clients with compliance plans, forming new businesses, and addressing Medicare and Medicaid program coverage and
reimbursement issues.
[3807] Fraud, Waste & Abuse - Recent Developments and Compliance Tips
[3663] Grow & Diversify Your Home Care Business
Variety is the spice of life! And for your home care business, diversification could be the key.
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
§558.260[a][10]marketing
Program Description: Variety is the spice of life! And for your home care business, diversification could be the key.
This session examines ways to combat today's financial challenges, as well as the pros, cons, and considerations of adding a new revenue stream,
forming a partnership with a provider already doing it successfully, or expanding services. There is discussion about the attraction of value-based, risk-sharing agreements
with new partners as a means to test the water for both parties.
TAHC&H Faculty/Presenter(s): J’non Griffin, RN, MHA, HCS-D, HCS-C, HCS-H, COS-C, Principal, SimiTree Healthcare Consulting
About the Presenter(s): J’non Griffinis a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care
Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare
Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and
is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized
speaker on a variety of subjects.
[3663] Grow & Diversify Your Home Care Business
[3851] Growing Your Agency with RN Delegation
What Texas Health and Human Services as well as the Texas Board of Nursing
says about RN Delegation and new strategies to grow your community!
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 21, 2024
Presentation Track | All HCSSAs
Program Description: In this program, Pat T. Nixon, RN -BSN, CALM – CDP, MBA will combine and explain what Texas Health and Human Services as well as the Texas Board of Nursing
says about RN Delegation. She offers a clinical explanation and strategy on how HCSSAs can safely implement RN Delegation and Health Maintenance Activities into their operations to grow their communities and
allow their clients to age in place. Pat provides guidance on many topics around clinical compliance including Medication Administration, Diabetic Care, Effective Care Coordination, Advance Directives and
many other clinical topics. This program will help you with new strategies to grow your community!
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.21.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Pat Nixon, RN -BSN, CALM – CDP, MBA, Owner, iNurse Delegate
About the Presenter(s): Pat Nixon RN – BSN, MBA is the owner of iNurse Delegate, delegating and training more than
twenty Assisted Living and Personal Assistance Agencies across Texas. She has strategically studied the regulations from both Texas Health and Human Services
as well as the Texas Board of Nursing to debunk the mysteries behind safe and effective delegation. She maintains her Certification in Assisted Living Management
and is a Certified Dementia Practitioner.
She has spoken across Texas educating nurses, managers, and senior care operators on RN Delegation and how it can be used to grow their
Assisted Living or Personal Assistance Service Agency. Having successfully operated assisted living facilities, home health agencies, and personal care agencies,
Pat is an expert on the regulations and legislation affecting senior care. As an RN, Pat holds a clinical background in the management of geriatric patients
in both acute care, home health and hospice settings.
[3851] Growing Your Agency with RN Delegation
[3825] Growing Your Business Through Third-Party Payers
Explores the practical aspects of diversifying revenue streams through
engagements with third-party payers.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 8, 2023
Program Description: Home care is more than private pay. Greg Bean explores the practical aspects of diversifying revenue streams through
engagements with third-party payers such as Veteran Affairs (VA), Medicaid, and Medicare Advantage. You will learn
actionable strategies for navigating government and third-party payer relationships, paving the way for payer
diversification and business expansion.
HCSSA Topic(s) Addressed:
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.08.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Greg Bean, VP Business Development, Paradigm
About the Presenter(s): Greg Bean Coming Soon!
[3825] Growing Your Business Through Third-Party Payers
[3281] Growing your Private Duty Agency through Community Outreach
Learn How Acappella included education and community outreach increase sales volume.
NOW AVAILABLE: RELEASED 9/9/2019 This program was presented on 08/28/2019 at the Texas Association of Home Care & Hospice 50th Annual Meeting in Grapevine.
It is one of 17 presentations captured and produced for online access.
Presentation Info:
Presentation Date: August 28, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][8]skills for working with clients, families, and other professional service providers
§97.260[a][9]community resources
§97.260[a][10]marketing
Program Description: What was started at a kitchen table with a big vision and little money,
Acappella in Home Care has grown to become one of the largest privately owned home care agencies in the country.
Learn How Acappella included education and community outreach increase sales volume. In 2018 alone, gross sales increased by 35%.
Community Outreach like a weekly podcast, collecting pajamas for needy seniors, and offering continuing education to area nurses
and social workers all helped build the Acappella brand.
Program Learning Outcome: Participants will actively engage in the learning activity and
indicate an intent to change their practice by implementing community education and outreach programs to increase referrals.
TAHC&H Faculty/Presenter: Jo Alch, RN, Acappella in Home Care
About the Presenter: Jo Alch is the Founder and Director of Nursing at Acappella in Home Care.
Jo worked as a hospice field and triage nurse for many years, discovering a big void in exceptional private duty care and nursing services.
Jo opened Acappella in 2006, with a vision to be the leading private pay agency in the DFW area. Jo has won numerous awards for her efforts.
She was selected as one of the “Great 100 RNs” in Dallas in 2007. In 2012, Jo was awarded D Magazine’s prestigious “Excellence in Nursing” for
home care, and was also recognized by Nurses.com magazine as a regional finalist for outstanding home care nursing. Jo served on the Board of
Directors of the Texas Association for Home Care and Hospice, and had an active role on the private pay committee. She is currently serving on
the board for the Community Council of Greater Dallas, and is the committee chair for the Dallas Area Agency on Aging. Jo is an active member of
her church choir, recently performing at Carnegie Hall in NYC. She is originally from New Orleans, where she is in the Krewe of Muses. Jo has an
amazing husband and three wonderful children.
[3281] Growing your Private Duty Agency through Community Outreach
[3289] Hacking Google Analytics
Learn how to set-up Google Analytics and use it to drive more sales to your agency website.
NOW AVAILABLE: RELEASED 9/9/2019 This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th Annual Meeting in Grapevine.
It is one of 17 presentations captured and produced for online access.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.00 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][10]marketing
Program Description: In this program you will learn how to set-up Google Analytics.
You will be able to use Google Analytics to drive more sales from their website. You will understand how to use the data in your agency practice.
We will cover planning and principles, configuration and administration, data collection, and reporting metrics. Lastly, we will cover measuring return on investment.
Make sure to have your computer, cell phone, username, and password for Google!
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by using Google Analytics data collection and reporting metrics to increase sales.
TAHC&H Faculty/Presenter: Steve Huskey, COO, High 5 Promotions
About the Presenter: Steve Huskey a.k.a. The Wizard of Google, became involved with technology at a
young age. Programming a computer at age 8, authoring a series of books on Google advertising, and teaching Internet Marketing at University, have
firmly established his tenure in online marketing. He graduated from Texas State University with a degree in Business and is currently
Chief Operations Officer for High 5 Promotions. Having been focused on technology his entire life, Internet Marketing consulting
offers him the ability to use his degree daily. Steve has managed thousands of Internet Marketing campaigns & is certified in
Google and Microsoft Advertising. Steve enjoys sharing his knowledge of marketing to help launch a business to the next level.
[3289] Hacking Google Analytics