Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
[3834] Digesting the Alphabet Soup of Home Health Reimbursement [Part One] - PDGM from Soup to Nuts
Here is your chance to improve both top line and bottom-line
revenue with the tips provided.
This program is also available in a two-program package at a special price. [PKG7165]
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 22, 2024
Presentation Track | Medicare Home Health
Program Description: Medicare Home Health reimbursement (PDGM)is one of the most complicated payment systems in health care delivery continuum.
PDGM has been the biggest change the home health industry has experienced in 20 years. With 432 ways to be paid using Home Health Resource Groups (HHRG’s) and multiple payment determinants,
it is not a wonder that owners, operators, and managers are having difficulty digesting this alphabet soup! This program breaks PDGM down to soups and nuts so that organizations can thrive with the recommended best practices presented.
By mastering PDGM, organizations are well positioned in its ability to focus on necessary changes in preparing for Value Based Purchasing (VBP). Here is your chance to improve both top line and bottom-line
revenue with the tips provided.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.22.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Tammy Ross, MHA, BSN, Senior VP of Professional Services, AXXESS and Mike Carr, Senior Product Manager, AXXESS
About the Presenter(s): Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company.
She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry
using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist
clients with clinical and operational strategic planning and development.
About the Presenter(s): Mike Carr is the Senior Product Manager for our Axxess Certification product. His clinical expertise and industry
knowledge has been critical to the development and implementation of the Axxess Certification program. Mike joined Axxess in 2018 through the acquisition of Home Health Gold. Mike had
worked directly for Home Health Gold for more than a decade where he served in a variety of roles, including business development, sales, product enhancement, implementation, and
clinical training. Mike has been intimately involved in the design, development, and creation of Axxess Certification and now oversees an international team of engineers and support personnel.
[3834] Digesting the Alphabet Soup of Home Health Reimbursement [Part One] - PDGM from Soup to Nuts
[3507] Economic Stimulus Package Update
The latest developments in the world of PPP Loans...
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: In this presentation Amy Knight discusses the latest developments in the world of PPP Loans.
Amy specifically covers the round one loan forgiveness and updates for those with loans less than $150,000 as well as the qualifications for round 2 PPP Loans.
She also reviews how PPP Loan borrowers can also now participate in the Employee Retention Credit as part of the latest COVID Relief Package signed into law on 12/27/2020.
Program Learning Objective(s): Coming Soon
TAHC&H Faculty/Presenter(s): Amy Knight, CPA, Knight CPA Group
About the Presenter(s): Amy Knight is a CPA, originally from Oklahoma and
now based in Austin, Texas with over 20 years experience almost exclusively in home health and hospice. Her CPA firm, Knight
CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and other healthcare providers
including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3507] Economic Stimulus Package Update
[3796] Enhancing Home Health Quality Improvement: Insights, Innovations, and Impact
Distill the latest CMS report formats to prioritize and implement performance improvement efforts for the highest impact at your agency.
Presentation Info:
TAHC&H Event 54th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | August 31, 2023
Program Description: In the evolving landscape of healthcare, home health performance improvement plays a
vital role in ensuring the delivery of high-quality care to patients in the comfort of their own homes. This presentation aims to distill the latest
CMS report formats to prioritize and implement performance improvement efforts for the highest impact at your agency. It will delve into the realm of
home health quality reporting and discuss the significance of interpreting results and prioritizing measures for improvement efforts. Discover the
latest insights and best practices that contribute to improved patient outcomes, enhanced care coordination, and increased transparency within
the home health industry. Gain valuable insights, engage in meaningful discussions, and shape the future of home health performance improvement.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 08.31.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): J'non Griffin, RN, MHA, HCS-D, HCS-C, HCS-H, COS-C, Prinicpal, SimiTree Healthcare Consulting
About the Presenter(s): J'non Griffin is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care
Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a
Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C)
and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
[3796] Enhancing Home Health Quality Improvement: Insights, Innovations, and Impact
[1351]Enterprise Risk Management for Home Care
& Hospice
Subscription Type: Individual
Faculty:Poblenz
This program provides focus on how to establish a robust risk management program. It enables
the home health administrator to:
understand the key principles of risk managementidentify key elements of an enterprise risk
management programidentify strategies to minimize
riskunderstand options to finance
riskidentify common home care hazards/risks and
develop a plan to address those risksexplore common home care risk scenarios and how
to manage risk
This program is presented by Nancy T. Poblenz, RN, BSN, DDS,
JD, CPHRM. Nancy serves as the Litigation and Loss Prevention Director for
CHRISTUS Health, based in Houston Texas. In this capacity, she is responsible
for the claims investigation and litigation management of all matters involving
the healthcare system, including professional, general, employment, business,
class action and other litigation against CHRISTUS Health facilities.
She also coordinates the corporate response to all government
and regulatory investigations. As corporate Loss Prevention Director she is
responsible for leading all corporate loss prevention initiatives. She serves
on various corporate committees, including the corporate Quality Committee and
Clinical Policy Team, and is active in the CHRISTUS St. John Hospital Ethics
Committee. Nancy’s publications include an article on Medical
Futility published in the Houston Bar Journal and a chapter on Medical Tourism
in the First Edition of Enterprise Risk Management, a textbook recently
published by the American Health Lawyers Association. She is a frequent speaker
on healthcare related topics.
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate
[3277] Episode Management in PDGM – What's your Plan
Learn concepts of patient case management in the PDGM environment...
TAHC&H CONFERENCE RECORDING: This program was presented on 08/27/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 27, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description:In this program, viewers will learn concepts of patient case management in the PDGM environment.
Topics include patient centered, individualized assessments; planning specific interventions and goals; focused learning plans; and following a roadmap of
care delivery to reach best outcomes by discharge.
Program Learning Outcome: Participants will actively participate in the learning activity and indicate an intent to change their practice by
implementing best practices in patient case management to contribute to optimal patient outcomes in the Patient Driven Groupings Model environment.
TAHC&H Faculty/Presenter: Jennifer Gibson Osburn, RN, HCS-D, COS-C, Senior Clinical Consultant, Axxess
About the Presenter: Jennifer Gibson Osburn is a Registered Nurse with over 23 years of home health industry experience.
She is a certified OASIS and Home Health Coding Specialist, who regularly trains on home health regulation and ICD-10-CM coding. Gibson has held several
leadership roles in home health agencies, including Administrator and Director of Nursing. She consults widely for home health agencies nationwide and is a
sought-after contributor to industry blogs and publications. Gibson is committed to the success of the home care industry and currently serves on several
committees for the Texas Association for Home Care & Hospice. She has a passion for teaching and supporting the home care industry and its dedicated and caring professionals.
[3277] Episode Management in PDGM – What's your Plan
[PGM1800] Face to Face: Lessons Learned
Subscription Type:Individual
Faculty:Warfield
The homecare community has been working tirelessly to understand the 2011 Final Regulations.
The most bothersome of these new regulations has been the F2F requirements. This rule could have a drastic financial impact for
agencies that accept new patients that were not seen by their primary care physician in the allotted time. The F2F requirements
are not going away, so this program helps you understand this new regulation and the presenter discusses some of the numerous
problems agencies have encountered since.
Program Goal: To assist the viewer in recognizing the 2011 Final Regulations
requiring patients to have a scheduled visit with their physician as a condition of home health agency’s reimbursement.
About the Presenter: Jennifer Warfield, RN, BSN, HCS-D, COS-C is the Education Director for PPS Plus Software.
As a homecare coding specialist, OASIS specialist and registered nurse with more than 30 years of experience, Jennifer is an informational ally for hundreds of home
health agencies across the country. Well known as an ICD-9 coding and OASIS expert, she frequently conducts educational sessions and is a regular guest speaker at
home care conferences throughout the country. Her expert knowledge plays an integral role in the development of Home Health Edition,
PPS Plus Software’s market-leading OASIS analysis software.
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate
[3684] Finding the Value in OASIS E
Learn about the link between OASIS-E and HHVBP.
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | August 31, 2022
Program Description: In this session, SimiTree’s J'non Griffin demonstrates how OASIS E data
will be used to define your agency’s Home Health Quality Reporting portfolio and performance scoring for Value Based Purchasing. Learn which items
are used in these programs, how the new Social Determinants of Health items will impact your agency, and why accurate data collection is imperative to agency success.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 08.31.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): J'non Griffin, RN, MHA, HCS-D, HCS-C, HCS-H, COS-C, Prinicpal, SimiTree Healthcare Consulting
About the Presenter(s): J'non Griffin is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration
in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D),
Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador.
J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
[3684] Finding the Value in OASIS E
[3290] From Hospice Referral to Discharge – How to Mitigate Your Risk and Collect Your Money
A review of patient billing & clinical qualifications from referral to notice of election to certification/recertification to discharge.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 29, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: In this program the presenters - one is a hospice regulatory expert, one is a hospice billing expert -
review patient billing and clinical qualifications from referral to notice of election (NOE) to certification/recertification to discharge.
Also examined are requirements for each of these steps.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by identifying areas of financial impact related to billing and clinical documentation.
TAHC&H Faculty/Presenter: Kerry Arp, RN, BSN, Vice President of Consulting Services, HealthCare ConsultLink &
Jill Schuerman, Founder and CEO, Schuerman Business Consulting, LLC
About the Presenter: Kerry Arp has over 18 successful years of experience within the Medical Field specializing in
Practice Management, Team-Building, Program Development, Healthcare Compliance (CHAP/JCAHO), Risk Management, Community Relations, Training, Budgeting,
Talent Management, Quality Control and Client/Patient/Provider Relations. She is Vice President of Consulting Services for HealthCare ConsultLink
with oversight of Home Health and Hospice Consultants in Education, Recruitment, Orientation, Training, and Regulatory Guidance. Kerry also involved
in customer education related to outsourcing in Home Health and Hospice for Agency Start Up, Mock Survey, QAPI, ADR/UPIC, Accreditation information,
and education to agencies, and she provides subject matter expertise in Hospice regulations.
About the Presenter: Jill Schuerman has over 14 years in hospice, serving as regional and national
Director of Reimbursement overseeing billing/collections for 17 agencies in 6 states, and collaborating with the Compliance officers in the
review of Medicare and Medicaid regulations and changes and the creation of related Policy and Procedures.Currently, Ms. Schuerman is the
Founder and CEO of Schuerman Business Consulting, LLC., which provides outsourced billing services, billing training, and billing due
diligence audits for hospice agencies. She has been an Associate Member of TAHCH since starting her business in 2016, as well as a member
of the Palmetto Home Health and Hospice Provider Outreach and Education Advisory Group, and a Patron Member and Board Member of the
Texas New Mexico Hospice Organization. Ms. Schuerman holds a Bachelor of Science degree in Accounting, and is a frequent speaker on hospice billing topics.
[3290] From Hospice Referral to Discharge – How to Mitigate Your Risk and Collect Your Money
[3503] Handling COVID-19 Employees and Clients: A Licensure and HR Perspective
Addresses the latest changes to COVID-19 leave-related laws, as well as what to consider
on encouraging, incentivizing, or mandating employee vaccinations.
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2021
Program Description: This presentation addresses the latest changes to COVID-19 leave-related laws, as well as what to consider
on encouraging, incentivizing, or mandating employee vaccinations. Ms Chapa also addresses common issues affecting employers in the health care industry, such as incomplete
documentation, wage and hour issues, and options for disciplinary action. Jennifer Elder addresses the Licensure perspective of having COVID-19 positive patients and employees
and demonstrates how to access the TAHCH COVID page and resources.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Velissa Chapa, Legal Counsel for the Commissioner, Texas Workforce Commission and Jennifer Elder, TAHCH, Home Care Regulatory and Policy Manager
About the Presenter(s): Velissa Chapa serves as legal counsel to Aaron Demerson, the Commissioner Representing Employers at the Texas Workforce Commission.
Velissa specializes in employment law and advises the Employer Commissioner on high-level unemployment claim appeals and legislative changes. She is also responsible for answering the employer
hotline and is a regular presenter at TWC’s Texas Conference for Employers, where she discusses the laws surrounding employer policies and procedures. Velissa was born and raised in McAllen, Texas,
and worked in the private sector in the legal field for 7 years before joining the agency.
About the Presenter(s): Jennifer Elder Jennifer Elder started with TAHC&H in September 2019. Her experience includes Home Health and Hospice
Administration, DME Management and Home Care Consulting. Prior to coming to TAHC&H she worked as a consultant from 2012 – 2017 for home health and hospice agencies and DME agencies throughout
Texas. She has hands on experience in the home care industry with the ADR process, QAPI programs, Marketing and Business Development, Licensing, Accreditation, Plans of Correction and Informal
Dispute Resolutions, Human Resources, Policy Development and Strategic Planning. Jennifer has been in the home care industry since 2007.
[3503] Handling COVID-19 Employees and Clients: A Licensure and HR Perspective
[3122] HIPAA Compliance for Hospice Agencies
Overview of requirements and applications in hospice setting.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/09/2018 at the Texas Association of Home Care
& Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive
24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 9, 2018
TAHC&H Event: TAHC&H Annual Meeting | Frisco
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
Social Worker
1.25 CEU
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][9]community resources
Program Description:Complying with HIPAA requirements isn’t always easy, and hospices have some
unique complications. There are often a number of family members, unique and intricate family dynamics and often stressful
family situations; communication amongst staff working remotely but as a team; volunteers; working with records after a
patient’s death; etc. This program provides an overview of the HIPAA requirements and application in the hospice setting.
Program Learning Outcome:
Learners will actively engage in the learning activity and indicate an intent to change their practice by implementing HIPAA regulations as they pertain specifically to hospice patients.
TAHC&H Faculty/Presenter: Katie Wehri, Healthcare Provider Solutions
About the Presenter: Katie Wehri is Director of Operations Consulting for Healthcare Provider Solutions, Inc. (HPS) She joined HPS in 2017 with
more than 25 years in the hospice, home health, private duty and palliative care industries and is certified by the Health Care Compliance Association
in health care compliance and health care privacy compliance. She was a provider executive for 13 years and began consulting at the national level in 2009
specializing in regulatory and accrediting organization standards interpretation, all aspects of healthcare provider operations, and compliance. She has worked
with multiple state and national associations and has written numerous articles and provided numerous presentations on these topics.
[3122] HIPAA Compliance for Hospice Agencies
[1514] Home Care's New Trilogy: CAHPS, Quality
and Customer Service
Subscription Type: Individual
Faculty: Ashe
Thanks to the new CMS mandated CAHPS
survey, patient satisfaction, quality and customer service has moved to the
forefront of successful home care agency management. Learn why CAHPS will shape
your future, what strategies lead to better quality outcomes and what the role
of customer service will be inpatient satisfaction, home health quality and
profitability. Get insights into the five measures that will be included in Home
Health Compare and how to improve your performance with each of them. With over
twenty-five years providing patient satisfaction and customer services and in
reviewing the scores of millions of patients, Fazzi Associates provides real
life examples of what works, what doesn't work and what you can do immediately
to improve your CAHPS scores.
This program is presented by Tim Ashe,
RN, MS, MBA, partner and director, Fazzi National Operational Consulting
Services.
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate
[3760] Home Health Plan of Care Deficiencies and Documentation Tips
Learn tips and helpful items to have in your POCs to save time and avoid those dreaded G-tags!
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Licensed & Certified Providers package.
Order PKG6993 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 10, 2023
Program Description: The patient plan of care (POC) is a hotbed of opportunity for surveyors to find deficiencies. As the foundation of every patient’s care, the POC contains orders, medications,
identifiers, frequencies, interventions, goals, certification statement…you get the picture…there are a LOT of areas for error! In this session, we will look at the most common
deficiencies cited and learn ways to avoid them. You will learn tips and helpful items to have in your POCs to save time and avoid those dreaded G-tags! In addition, we will
review examples of documentation statements and narratives that can be customized for your patients.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.10.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Jennifer Amheiser, BSN, RN, Director of Education Services, HealthCare ConsultLink
About the Presenter(s): Jennifer Amheiser has over 29 years of healthcare experience serving in acute care and community settings.
As Director of Education Services at HealthCare ConsultLink, she coordinates the home health, hospice, and PAS educational events and also manages the online educational portal,
EducationLink, set to be launched in a few short months. As a consultant with HCL, she assisted numerous agencies with QAPI processes, emergency preparedness plans, due
diligence surveys, and start-ups. Jennifer especially enjoys educating agencies and helping with measures that directly impact patient care.
[3760] Home Health Plan of Care Deficiencies and Documentation Tips
[3757] Home Health QAPI
Steps for building a successful QAPI program as well as developing action plans to ensure effectiveness.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Licensed & Certified Providers package.
Order PKG6993 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 10, 2023
Program Description: An Effective Home Health Quality Program is a key component to a well-run organization! This session will focus on understanding
the home health QAPI CoP and knowing the rules for the condition. It will detail the steps for building a successful QAPI program as well as developing action plans to ensure
your agency’s QAPI program is effective. You will learn how utilizing your home health QAPI program to the fullest will improve your agency's compliance and performance.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.10.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Leslie Heagy, RN, COS-C, Director of Clinical Services, Healthcare Provider Solutions
About the Presenter(s): Leslie Heagy is Registered Nurse who joined Healthcare Provider Solutions, Inc. (HPS), as the Clinical Services Manager,
in June 2017. Leslie is part of the clinical consulting team providing support and solutions to home health and hospice agencies across the country to achieve regulatory compliance.
In 2022, Leslie was promoted to Director of Clinical Services over both home health and hospice clinical consulting.
[3757] Home Health QAPI
[3767] HOS QAPI - Make A Compliance Program Prepare You for Surveys
How to strive to establish a culture of compliance to consistently be ready for a survey at any moment.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Hospice Providers package.
Order PKG6997 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: Providers should strive to establish a culture of compliance to consistently be ready for a survey at any moment.
An effective compliance program can maintain an agency's survey readiness. They drive a provider to establish a culture of proactive adherence to regulations, promote prevention,
detection and resolution of conduct that does not conform to program requirements AND meet survey standards at all times.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Brian W Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, Healthcare Consulting Manager, Wipfli
About the Presenter(s): Brian W Lebanion has more than 25 years of experience in the healthcare industry and provides consulting services for all aspects of home
health care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients and providers survey/licensure coaching, clinical review and
training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training.
[3767] HOS QAPI - Make A Compliance Program Prepare You for Surveys
[3770] HOS What to expect with Hospice Surveys & New Hospice Guidelines
Reviews the hospice survey changes and provides insight on how to prepare.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Hospice Providers package.
Order PKG6997 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: CMS has updated the surveyor protocols and trainings for hospice under direct pressure from the OIG. These surveys are intended on insuring all hospices are providing the
quality of care that we all want in our industry- but it still may increase the difficulty we find with the survey process to ensure full compliance. These rules are being
applied whether you are surveyed by your state, or by an accrediting organization such as Joint Commission, CHAP or ACHC. This session reviews the changes, but even more
importantly provides insights on how to best prepare for these new interview questions, home visit observations and high risk record review areas. Bonus: Tools will be
provided for your own preparation and success!
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Annette Lee, RN, MS, HCS-D, COS-C, CEO and Founder, Provider Insights, Inc.
About the Presenter(s): Annette Lee Annette is a registered nurse, with a Master’s in Health Care Administration, practicing since 1990. For over a decade she worked with the CMS Home Health and Hospice intermediary, Cahaba GBA and CGS, where she provided review of, and education on home health and hospice documentation. She worked as a specialist in the Medical Review, Appeals, and Provider Education departments, and assisted with cross-MAC quality assurance and training.
Annette then founded Provider Insights, Inc. providing consultative support and provider education regarding Medicare reimbursement issues and effective documentation strategies, assisting providers across the nation with Survey Preparation, ADRs and appeals. Today she continues to marry together her experience in the “real world” and the inside knowledge of Medicare to ensure providers can meet the requirements of CMS, and ensure compliant, efficient operations.
[3770] HOS What to expect with Hospice Surveys & New Hospice Guidelines
[3582] Hospice | Breathing Life Into Bereavement Services
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | April 14, 2021
Program Description: As hospice professionals, we comfort family members suffering through
the sadness and grief related to the death of a loved one. The bereavement program we provide helps them cope and eventually thrive
in their new normal. It is hard but fulfilling work. All too often, bereavement services are not seen as a vital role of hospice care.
What if the bereavement program is reevaluated, along with the role of the bereavement coordinator? What if bereavement services can
be viewed in a new way? The concepts provided in this webinar will help your bereavement program to thrive and grow while serving
those dealing with death in a meaningful way. In this session, we will discuss the role of the bereavement program and adding the
bereavement coordinator as a member of the hospice team, what regulations say about bereavement services, and how to breathe
new life into bereavement services by viewing it from a different perspective.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Zaundra Ellis | Hospice Product Manager, Axxess
About the Presenter(s): Zaundra Ellis leverages her many years of expertise in the hospice industry to create a software
that is easy to use and allows clients to be clinically, administratively and financially compliant. Prior to joining Axxess, Zaundra served as the Executive Director and
Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas. In this role she oversaw an inpatient hospice facility, created and implemented a
companywide QAPI program for an organization that served more than 2,500 patients, and used her experience to create operations that improved compliance and maximized
reimbursements. Zaundra is an active member of the Texas Association of Home Care and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees.
[3582] Hospice | Breathing Life Into Bereavement Services
[3580] Hospice | Conditions For Payment – You Do Want To Keep Your Monies, Don’t You?
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | January 14, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: This session will outline and detail specific methods, backed up by regulatory references
that can ensure your hospice bills accurately for the care you plan and provide. The emphasis will be on how to ensure that the clinical activities including
eligibility criteria and on-going documentation requirements such as the face to face encounters, the physician narratives, and necessary orders for changes
in condition are included in the billing audit procedures. The speaker will also include information you need to know about transfers to and from your hospice,
billing for contracted physicians, inpatient and respite stays and conditions for payment. This discussion will include principled practices that must be included
in a hospice’s billing policies and procedures in order to mitigate possible implications of fraud and abuse.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s): Melinda, with more than 28 years in home care, has over 18 years of executive speaking and educating experience,
including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association
meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR
&TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board and Work Group
and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3580] Hospice | Conditions For Payment – You Do Want To Keep Your Monies, Don’t You?
[3583] Hospice | Levels Of Care – A Team Effort
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | May 20, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: In this session, the four levels of care will be examined to include how the interdisciplinary team determines
the appropriate level of care for each patient. This discussion will include detailed descriptions of each of the hospice team members and how each member influences the quality
of hospice care and ultimately the appropriate level of care. There will be a thorough discussion on how to meet the Interdisciplinary Group Conditions of Participation and how
effective engagement of the team members leads to improved patient and family satisfaction and ethical practices. This session will explore ideas on how to handle situations when
the team doesn’t agree on the appropriate level of care, and how to deal with live discharges incorporating licensure and Conditions of Participation compliance requirements for
these important, potentially life-changing decisions.
TAHC&H Faculty/Presenter(s): J Robert Parkey, MD MTS HMDC CMD,Board Certified in Family Medicine & Hospice and Palliative
Medicine, Certified Hospice Medical Director, Certified Post-Acute and Long-Term-Care Medical Director, Healing Hands Healthcare, LLC- Wichita Falls, Texas
About the Presenter: J. Robert Parkey is a sixth-generation native of the Wichita Falls area, and
received his Doctorate in Medicine from the University of Texas Medical Branch in Galveston, and then completed his residency in Family Medicine
at the University of Oklahoma campus in Tulsa, where he served as Chief Resident. In 2010, he completed a Masters degree in Theological Studies
from the University of Dallas in Irving, with a personal emphasis in Biomedical Ethics.
Dr. Parkey practiced rural medicine in Henrietta, Texas for 17 years, but found a special love for the care of the elderly,
those with dementia, and for patients with terminal and life-limiting illnesses, expanding his medical specialization and joining the medical staff of
Hospice of Wichita Falls in 2008, then closing his rural practice in 2013. He is a member of numerous medical societies, including the American Academy
of Hospice and Palliative Medicine, the Society for Post-Acute and Long-Term Care, the American Geriatrics Society, the American Society for
Bioethics and Humanities, and the Catholic Medical Association.
His “spare time” is filled caring for his family ranch in Clay County, and trying to keep up with his wife Katie
(a Registered Nurse who helps him run his private practice and who serves in a number of volunteer capacities in the area) and their three
daughters. His hobbies include fishing and literature, and he is a member of the Wichita Falls Poetry Society, the Texas Poetry Society, and
the Academy of American Poets.
Dr. Parkey holds board certifications in Hospice and Palliative Medicine, Family Medicine, and board
certification by the Hospice Medical Director Certification Board. He also holds board certification from the American Board of
Post-Acute and Long-Term Care Medicine.
[3583] Hospice | Levels Of Care – A Team Effort
[3581] Hospice | Palliative Care: Expanding Our Reach Across Providers
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | March 11, 2021
Program Description: Do you see the words "palliative care" and think Hospice?
Many do, but that would be the furthest from the truth! Palliative care applies to a multitude of providers in the Home Care
Industry. Join Dr Linda Tavel in this insightful webinar as she delves into the definition and history of palliative care,
guidance on how to start a palliative program and palliative care best practices all while she applies this across the continuum of providers.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Linda Tavel, MD MBA FAAHPM, Hospice Medical Director
Texas Home Health and Hospice, AccentCare/Seasons Hospice
About the Presenter(s): Dr. Linda Tavel serves as National Hospice Medical Director for Accentcare Hospice and Hospice Medical Director
for Texas Home Health and Hospice in Houston, Texas. She graduated from the University of Texas Health Science Center at Houston, and completed a residency in Family Medicine at
Memorial Hermann Southwest Hospital, where she trained alongside chaplain trainees at the Clinical Pastoral Education program. She obtained an MBA from University of Houston a
t Clear Lake in 1999. She has practiced hospice and palliative medicine since 2001—full time since 2004. Her interests are in performance improvement, patient safety as it pertains
to the care of hospice and palliative care patients, and in decision making tools for advance care planning. She also has passions for creating a healing environment. Dr. Tavel is
a proud native Houstonian and lives with a Geriatrician, a Web Designer, and a cat.
[3581] Hospice | Palliative Care: Expanding Our Reach Across Providers
[3586] Hospice | QAPI - Meaningful Insight For Hospice Leaders
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | July 15, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: Culture is the character of an organization. It touches every part of a business, the service
it provides, the clients it serves and, ultimately, affects its financial performance. While quality elements are defined and regulated in hospice and palliative
care, it is easy for the associated reporting to become just that, a report. What if quality became a member of your team, with a clear job description and
introduced to every new team member on day one? With a clear understanding of how a culture of quality can positively impact patient care, improve employee
satisfaction, regulatory and financial performance, hospice and palliative care leaders can take their quality programming from mundane to meaningful.
TAHC&H Faculty/Presenter(s): Zaundra Ellis | Hospice Product Manager, Axxess
About the Presenter(s): Zaundra Ellis leverages her many years of expertise in the hospice industry to create a software
that is easy to use and allows clients to be clinically, administratively and financially compliant. Prior to joining Axxess, Zaundra served as the Executive Director and
Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas. In this role she oversaw an inpatient hospice facility, created and implemented a
companywide QAPI program for an organization that served more than 2,500 patients, and used her experience to create operations that improved compliance and maximized
reimbursements. Zaundra is an active member of the Texas Association of Home Care and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees.
[3586] Hospice | QAPI - Meaningful Insight For Hospice Leaders