Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
[3852] Compliant Marketing Practices
A deeper dive in to the statues that govern our marketing practices.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 21, 2024
Presentation Track | All HCSSAs
Program Description: We have all heard the term “kick-back” but not many truly understand what it means. The Office of Inspector General (OIG)
for the U.S. Department of Health and Human Services, the primary enforcer of fraud and abuse prohibitions have their eyes on the common practices in the homebased care industry.
From marketing practices to the payment of incentive compensation, a lack of education can place your organization at a major risk. This program takes a deeper dive in to the statues that govern our
marketing practices to set your organization up for success while also mitigating the risk associated with your marketing activities.
HCSSA Topic(s) Addressed:
§558.259[d][1]information regarding fraud and abuse detection and prevention
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][4]ethics
§558.260[a][6]risk assessment and management
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Summer Napier MLS, BSN, RN, CEO, Healing Hands Healthcare, LLC and Ashley Cutrer LVN, CHSP, Senior Director of Strategic Partnerships at Healing Hands Healthcare
About the Presenter(s): Summer Napier is the founder, and CEO, of Healing Hands Healthcare, LLC, Healing Hands Primary Home Care, LLC, and Little Black Bag House Calls, LLC.
Summer has more than 10 years’ experience in home care, with the past 5+ years being in executive level management. Summer oversees the daily operations, growth, profitability, and the execution of the company’s vision.
Summer is an active member in both the Texas Association of Home Care & Hospice, as well as the National Association of Home Care & Hospice where she participates on multiple committees, as well as the
Private Duty Advisory Board. Summer is certified as a Home Care Specialist in Compliance, as well as a Home Care Clinical Specialist in Oasis. She has a Bachelors in Science of Nursing from the University of Texas
at Arlington and is currently pursuing her Master’s in Business Administration in Healthcare Management.
About the Presenter(s): Ashley Cutrer As a Senior Director of Strategic Partnerships at Healing Hands Healthcare, I leverage my background as a practice manager
and over 12 years of nursing experience across various specialties to identify and address gaps in care through community partnerships. I hail from Crane, TX and am dedicated to excelling in everything I do.
By prioritizing a relationship model over a sales approach, our team has significantly increase patient census to propel Healing Hands Healthcare to rank among the top 5 largest home health agencies in Texas.
I foster meaningful connections to bring the hospital to home.
[3852] Compliant Marketing Practices
[3375] Data Vs. Insights: How Business Intelligence (BI) Tools Improve Outcomes and Operational Efficiencies
The rise of business intelligence (BI)
is unlocking actionable insights that will dramatically improve home and community care organizations.
NOW AVAILABLE: RELEASED 02/27/2020 This program was presented on 2.12.2020 at the Texas Association of Home Care & Winter Conference in Denton.
It is one of 18 presentations captured and produced for online access.
Presentation Info:
Presentation Date: February 12, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: The shift to electronic medical records, digital systems,
and cloud computing has made capturing and compiling large amounts of data much easier. However, despite having large
amounts of data, providers are generally faced with the challenge of not knowing how to leverage the data beyond basic
reporting. Moreover, in the home and community care sector in particular, visit, operational information, and
clinical data is often stored in paper format -- or if is it digital, resides in siloed databases. These system
deficiencies make it near impossible to gain a holistic view of operations and eliminates the ability to “pivot” data.
The catalyst for this change is to be obsessed about data-driven decision making. The rise of business intelligence (BI)
is unlocking actionable insights that will dramatically improve home and community care organizations.
Program Learning Outcome: Participants will be able to cite how to leverage
data beyond basic reporting and data driven decision making and describe how these insights could dramatically improve home and community care organizations.
TAHC&H Faculty/Presenter: Brady Murphy, Sales & Marketing, AlayaCare
About the Presenter: Brady Murphy is an accomplished marketer, speaker, and
entrepreneur, he has been part of two start-ups in the technology field. The first start-up brought to marketers the world
of mobile marketing, his company was one of the first mobile marketing agencies to emerge in the digital boom in the early 2000s.
The second start-up was a pioneering software company to bring mobility to workforce management. Today, Brady oversees sales
and marketing of AlayaCare, a software company that offers home and community care provides one comprehensive solution to support
healthcare in the home along with all the benefits of virtual care delivery (RPM, telehealth, video conferencing).
[3375] Data Vs. Insights: How Business Intelligence (BI) Tools Improve Outcomes and Operational Efficiencies
[12HR_ADMINCE_PREPAID] 12 HR Annual CE | PrePaid Credit for Administrators | Choose Programs Later
Prepayment for 12 Hrs of Annual CE | Choose online programs later | Assign to yourself or other individual.
Important Note: This is NOT a group of pre-selected CE programs!
When you order this item you will receive a prepaid CE code that can be exchanged anytime within 12 months
of purchase for 12 hours of Texas HCSSA Administrative CE training programs available on the HCIN Store.
Ensure your administrators and alternates get their annual CE and stay in compliance by prepaying their annual CE hours!
Provide the coupon code to an administrator or alternate; they select the programs they want and checkout with the prepaid CE code.
How It Works:
Place this Item in your Cart and checkout.
During checkout you will identify who will be using this prepaid CE code.
After payment, we generate a prepaid CE code and email it along with instructions on choosing training programs.
When ready to use the prepaid CE code, visit the HCIN Store to browse and choose programs totaling 12 hours of annual CE.
At checkout, enter the prepaid CE code in the field labeled [Discount Code] to apply the $360.00 credit.
FAQ
Do I need to choose all 12 hours at once?
You can order less than 12 hours on your first order. We will recalculate your credit balance and email you a new prepaid code. Your next order must use the remaining balance in full.
What if my program selections exceed the $360 amount?
Once the prepaid CE credit is applied, any additional amount due will be shown. That amount can be paid during checkout using a credit/debit card or PayPal account.
Will I receive a receipt for my order?
Yes! You will receive a sales receipt for the purchase of the 12 HR Annual CE | PrePaid Credit for Administrators. When the prepaid CE code is used, you will receive another receipt
that shows the programs chosen, the prepaid CE code that was applied and any additional payment that may have been made.
Can I change who uses the prepaid CE code once it's assigned?
Yes! Contact HCIN by email or phone and we can re-issue the prepaid CE code to a different individual.
Questions? Contact HCIN directly if you have any questions!
[12HR_ADMINCE_PREPAID] 12 HR Annual CE | PrePaid Credit for Administrators | Choose Programs Later
[3554] DAILY RESET BREAK | Take control of your daily life using mindfulness
Simple tools that can help anyone to manage daily stress in minutes, before it turns into prolonged burnout.
Presentation Info:
TAHC&H Event | 52nd Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 15, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: Tessa Todd Morgan offers simple tools that can help anyone to manage daily stress in minutes, before it turns into prolonged burnout.
Are you ready to re-energize, re-center, and re-boot your body, mind and spirit? Tessa is your guide in light participation, including breathing exercises, simple stretching for the workplace,
and action plan coaching to help you focus on proactive behaviors that support your emotional and physical wellness.
Learn about ways to fight fatigue, increase concentration, maximize energy, elevate creative thinking, and train your brain to be more resilient in face of
daily stresses at work and at home. It's time to learn the power of a Daily Reset Break.
TAHC&H Faculty/Presenter(s): Tessa Todd Morgan – Founder & CEO, TRIESSENCE
About the Presenter(s): Tessa Todd Morgan is a mindfulness expert, personal growth coach and accredited trainer in
Emotional Intelligence. As the Founder and CEO of TRIESSENCE, Tessa has coached hundreds of individuals and organizations to achieve a balance of physical, mental and spiritual wellness.
In 2003, Tessa began in the professional speaking industry, and was privileged to work with famous keynote speakers and celebrities such as Dr. Oz, Geena Davis, Sir Ken Robinson and Suze Orman.
Today, she speaks, trains and consults professionally, coaching contributors to become leaders, and helping leaders to become steadfast, calming influencers in stressful corporate environments.
In her programs, Tessa leads people to recognize the invisible barriers that exist between them and their goals, and helps them to develop strategies for achieving those goals by recognizing
and neutralizing various forms of stress using personal growth, optimism and mindfulness techniques.
After getting her degree and studying Criminal Justice and Business Management, Tessa completed a four-year leadership development program at the Center for Authentic Leadership where
she received her coaching training and enjoyed working with entrepreneurs from around the world. Shortly thereafter, Tessa received her accreditation in Emotional Intelligence for Personal
Leadership from the Institute for Health and Human Potential. Today, she helps audiences to solve the daily problems that millions of workers and leaders face every day—the
inability to step “outside” their own heads and purposefully reset, renew, and re-energize themselves.
[3554] DAILY RESET BREAK | Take control of your daily life using mindfulness
[3800] Employment Law : Staying Out of the Spotlight - A look at Key Employment Regulations & Ways to Set the Stage for Success
Review of the major employment laws and guidance on employee handbooks.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 6, 2023
Program Description: In this Employment Law session, Maricia Meyer will review the major tenets of The Americans with Disabilities Act
and Family Medical Leave Act as well as discuss the legal interplay between the two. Alicia will also provide an overview of the Civil Rights Act of 1991 using recent EEOC cases
and provide general guidance on how employers can eliminate/mitigate harassment and discrimination complaints in the workplace. Wage and Overtime rules will be reviewed with an
eye towards ensuring employers understand how not to violate FLSA and finally Maricia will use these topics in her discussion of employee handbooks and what information should
AND should not be contained within these guidance materials.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[c][2][C]the Americans with Disabilities Act
§558.259[c][2][D]the Civil Rights Act of 1991
§558.259[c][2][F]the Family and Medical Leave Act of 1993
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.06.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Maricia Meyer, Partner & Director of HR Services, ETC Companies
About the Presenter(s): Maricia Meyer joined the ETC compliance team in March of 2015. She has a Bachelor’s in Health Administration and 20+ years of
compliance and operational HR experience. Maricia’s hands-on HR experience includes having worked at the fast-growing energy leader and Fortune 100 company where she created and managed their
College Recruitment and Internship Program as well as a premier international grain bin and grain handling manufacturer in the midwest. Skilled in statutory requirements and HR compliance
obligations set out for employers, Maricia provides daily consultation and strategic guidance to employers regarding complex HR matters – from HR policies and documentation to managing the
complexities associated with the interplay of various employer regulatory requirements when it comes to FMLA, ADA, Workers’ Compensation and State Leave requirements to providing ERISA wrap
compliance. She oversees the provision of customized HR compliance support to both small establishments as well as large, multi-state employers.
[3800] Employment Law : Staying Out of the Spotlight - A look at Key Employment Regulations & Ways to Set the Stage for Success
[3762] LicHH Infection Control: Regulations and Best Practices
Best practices to ensure a clean deficiency-free survey.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Licensed Home Health Providers package.
Order PKG6996 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 10, 2023
Program Description: This session will explore the common deficiencies related to infection control in the state of Texas, review the state regulations and offer best practices to ensure a
clean deficiency-free survey related to infection control. Also considered is guidance from OSHA in meeting all standard requirements, concluding with practices
for tracking and infection resolution.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][8]infection control
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.10.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Tony Meluzio, Senior Content Manager, AXXESS
About the Presenter(s): Tony Meluzio is the Senior Content Manager for Axxess, the leading technology innovator for healthcare at home.
Tony is responsible for the design and development of the Axxess Training and Certification Program. During his tenure, he has been able to advance Axxess’ educational products all
while decreasing seat time for training while improving outcomes.
Tony comes to Axxess with over 20 years of experience in the healthcare space, with a primary focus on home health. He spent 10 years at the LHC Group beginning his career as a
clinician and then advancing to corporate training where he designed and developed workforce management solutions, decreased onboarding time and turnover, created OASIS training,
clinical specialty programs and survey readiness education. Tony also served as a consultant to other teams in the organization, detailing how to better deliver content and improve
employee engagement. Since 2018, he has served as a professional consultant for EMR system optimization, survey readiness and documentation review.
Tony is a volunteer WVU Extension Master Gardener Program, where he leads community education efforts related to agricultural practices, sustainable living, raised bed gardening
and a seed bank. He is also active in his local rotary chapter and the Pay It Forward Program, where he helps collect and distribute gently used items to people in need.
Tony holds degrees in physical therapy and healthcare administration from Fairmont State University and a master’s degree in instructional design and technology from West Virginia University.
[3762] LicHH Infection Control: Regulations and Best Practices
[3697] Beyond Meals-on-Wheels: Social Workers in Hospice
A review of qualifications for social workers in the hospice setting
as-well-as review of scope of practice.
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | September 1, 2022
Program Description: Are you new to hospice or managing social workers for the first time? Are you unsure what
social workers can do in hospice beyond resource referral? This presentation will review the qualifications for social workers in the hospice setting
as-well-as review scope of practice. During this presentation we will also discuss skills necessary to determine competency and discuss possible
scenarios where social workers can intervene.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.01.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Lisa Meadows, MSW, Manager, Clinical Compliance Education; ACHC
About the Presenter(s): Lisa Meadows has over 25 years of experience in the health care industry; from acute care hospitalization, home healthcare,
to hospice and palliative care. She is currently the Clinical Compliance Educator for Accreditation Commission for Health Care (ACHC) - a nationally-recognized non-profit accreditation
organization that has CMS Deeming Authority for Home Health, Hospice and DMEPOS and am responsible for educating organizations on the ACHC Accreditation process as well as assisting
providers with interpreting the ACHC Standards and Medicare Conditions of Participation.
Lisa also successfully prepared and lead the home health and hospice agency where she was previously employed by through the ACHC Accreditation and Medicare
recertification process. Lisa have also worked as an ACHC Hospice Surveyor, allowing me the opportunity to assist organizations with developing best practices and compliance strategies
and has spoken at national and state conferences, and conduct workshops on the accreditation process as well as other relevant health care topics.
[3697] Beyond Meals-on-Wheels: Social Workers in Hospice
[3628] Closing the Loop Between Hospice Assessment and POC
A review of the top patient care related deficiencies and how to document to avoid these
deficiencies during a Medicare certification or re-certification survey.
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 24, 2022
Program Description: CMS will require survey results to be publicly reported for Medicare certified hospice programs.
This additional scrutiny on hospice programs reinforces the necessity to reduce or eliminate survey deficiencies related to patient care so as not to negatively
impact referrals or admissions to hospice. This presentation will be a review of the top patient care related deficiencies and how to document to avoid these
deficiencies during a Medicare certification or re-certification survey.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Lisa Meadows, ACHC
About the Presenter(s): Lisa Meadows has over 25 years of experience in the health care industry; from acute care hospitalization, home healthcare,
to hospice and palliative care. She is currently the Clinical Compliance Educator for Accreditation Commission for Health Care (ACHC) - a nationally-recognized non-profit accreditation organization
that has CMS Deeming Authority for Home Health, Hospice and DMEPOS and am responsible for educating organizations on the ACHC Accreditation process as well as assisting providers with interpreting
the ACHC Standards and Medicare Conditions of Participation.
Lisa also successfully prepared and lead the home health and hospice agency where she was previously employed by through the ACHC Accreditation and Medicare recertification process. Lisa have also
worked as an ACHC Hospice Surveyor, allowing me the opportunity to assist organizations with developing best practices and compliance strategies and has spoken at national and state conferences,
and conduct workshops on the accreditation process as well as other relevant health care topics.
[3628] Closing the Loop Between Hospice Assessment and POC
[2960] The World Has Changed: Word-of-Mouth Went Viral (and Nobody Told the Home Care Industry)
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
Summary: Ways to use social media in successful marketing
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][10]marketing
Faculty:McManus, Roger
Program Description:
Dentists, Auto Shops and Pizza Parlors have all used the power of satisfied current customers to
draw new ones. Whether through Facebook Fans, Google Reviews or Yelp Yappers, the influence of
consumers on buying behavior has changed marketing in this country forever. Amazingly, online consumer
feedback about Home Care is almost non-existent. And, there are a range of easy and almost
cost-free ways to make it happen! This huge oversight is a massive opportunity for those in the
Home Care business who act quickly. In this program you will learn economical, fool-proof ways to exploit this
enormous gap resulting in more clients -- and the ability to attract more quality staff to serve them. Your view
of marketing Home Care services will be turned completely upside down. Presentation Date: 08.11.2016
Learning Outcome: Upon completion of this program, the viewer will be able to:
Discuss economical ways to use social media in successful marketing to clients and to attract higher quality staff.
About the Presenters: Roger McManus earned his undergraduate and graduate MBA degrees from Wake Forest University.
Throughout his career, he has focused on the sources of information that allow owners of small businesses, like home care agencies, to gain faster growth and greater freedom.
He capsulized those objectives in his 2011 book, Entrepreneurial Insanity, which he is currently restructuring in partnership with Tim Rowan to specifically address the issues
facing owners of home care agencies in a book titled, Entrepreneurial Insanity in the Home Care Industry to be published Fall 2016.
[2960] The World Has Changed: Word-of-Mouth Went Viral (and Nobody Told the Home Care Industry)
[3620] Don’t Leave Money on the Table
Healthcare providers need to know and understand the importance of making patients priority #1 when it comes to getting reimbursed
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 23, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: In this day and age of high deductible health plans and insurance companies pushing more and more of the
financial responsibility to patients, healthcare providers need to know and understand the importance of making patients priority #1 when it comes to getting reimbursed.
In this program the presenter provides the guidelines and tools needed to be proactively pursuing payment BEFORE services are done or at the time of service compared to,
in the olden days, of sending a statement a month or 2 after services and been performed.
TAHC&H Faculty/Presenter(s): Petria McKelvey, CEO, Precision Medical Billing
About the Presenter(s): Petria McKelvey is CEO and Founder of PMB, with 30 years of experience in the medical
billing industry. Petria's expertise runs wide and deep. She has helped hundreds of private practitioners and healthcare organizations solve their billing
challenges and recover millions of dollars in lost revenues. She personally has performed over 1000 audits.
[3620] Don’t Leave Money on the Table
[3855] Financial Reporting for Non-Financial People
Tailored exclusively for caregivers operating their own home care or hospice agencies, this program demystifies financial statements and empowers you to make informed financial decisions.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 22, 2024
Presentation Track | All HCSSAs
Program Description: This engaging one-hour program is tailored exclusively for caregivers operating their own home care or hospice agencies.
It breaks down the complexities of financial statements, empowering non-financial individuals to confidently read, interpret, and set up financial documents that make sense for our unique industry.
You will walk away with these key Highlights:
Navigating Financial Jargon: Unravel the mystery behind financial terminology as we simplify complex concepts, ensuring you grasp the essentials without drowning in industry jargon
Understanding the Basics: Learn the fundamental components of financial statements, including income statements, balance sheets and other KPIs. Discover how each element contributes
to the overall financial health of your agency.
Setting Up User-Friendly Statements: Explore practical strategies for organizing and presenting financial information in a way that is clear, concise, and accessible to
non-financial professionals. Gain insights into formatting and structuring statements for maximum comprehension.
Financial Health Indicators: Identify key financial indicators relevant to the home care and hospice industry.
Understand how to assess the financial health of your agency and make informed decisions to support long-term sustainability.
Whether you're a seasoned entrepreneur or new to the financial aspects of running a care agency,
this program is designed to equip you with the knowledge and confidence needed to navigate the financial landscape effectively.
It demystifies financial statements and empowers you to make informed financial decisions for the success and sustainability of your home care or hospice agency.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Amy Knight, CPA, Knight Financial Group | Knight Home Care Financial
About the Presenter(s): Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience
almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and
other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3855] Financial Reporting for Non-Financial People
[3585] Hospice | Intake And Eligibility
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | November 11, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: We will look at the different types of hospice patients we admit
during intake and the questions to ask. We will look at how to pull their eligibility and then focus on where the patient is coming
from to tell us what type of NOE we should bill for each particular patient.
TAHC&H Faculty/Presenter(s): Petria McKelvey, CEO, Precision Medical Billing
About the Presenter(s): Petria McKelvey is CEO and Founder of PMB, with 30 years of experience in the medical billing industry.
Petria's expertise runs wide and deep. She has helped hundreds of private practitioners and healthcare organizations solve their billing challenges and recover millions of dollars
in lost revenues. She personally has performed over 1000 audits.
[3585] Hospice | Intake And Eligibility
[3504] Medicare Managed Care Billing
Learn what you need to know BEFORE signing that Medicare Managed Care contract plus more...
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: Do you often find yourself asking, "To be or not to be……In Network?" In this presentation Petria McKelvey will help you learn
what you need to know BEFORE signing that contract plus more including: Credentialing, Contracts, Rates, Rules and Negotiation. Understanding how you can bill makes a significant difference
in reimbursement. Do you know if you can bill Episodic billing vs. Per Visit billing? Petria shares her expertise on understanding Clearinghouses and Benefits vs. Eligibility vs. Prior
Authorization vs. Nothing and will share tools needed to be successful: Workflows, Processes, & Plans. This is a knowledge-packed presentation on Managed Medicare Billing!
Program Learning Objective(s): Coming Soon
TAHC&H Faculty/Presenter(s): Petria McKelvey, CEO, Precision Medical Billing
About the Presenter(s): Petria McKelvey is CEO and Founder of PMB, with 30 years of experience in the medical billing industry.
Petria's expertise runs wide and deep. She has helped hundreds of private practitioners and healthcare organizations solve their billing challenges and recover millions of dollars
in lost revenues. She personally has performed over 1000 audits.
[3504] Medicare Managed Care Billing
[3694] Red Flags and the New Home Health PEPPER Reports
PEPPER identifies your agencies’ bad behavior...shows how you may be red flagging yourself to CMS and OIG!
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | September 1, 2022
Program Description: Have you checked your PEPPER? Did you even know you have a PEPPER? CMS uses PEPPER as a guide for
auditing and monitoring efforts. Although it does not identify improper payments, it can be used to identify practices that may lead that way. Petria will assist
you in utilizing the PEPPER for identifying and correcting behaviors around the Review Choice Demo and TPE. PEPPER identifies your agencies’ bad behavior that shows
you how you may be red flagging yourself to CMS and OIG. For CY2020 in Texas, only 34% of home health agencies have downloaded their reports. Of the available 1,667
reports available, only 571 reports have been downloaded. Nationwide the download rate is 48%.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 09.01.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Petria McKelvey, CEO, Precision Medical Billing
About the Presenter(s): Petria McKelveyPetria’s expertise lies in hands on experience of billing for numerous home health and
hospice agencies throughout the years. She has been in the home health and hospice industry’s for over 21 years and has owned and operated Precision Medical Billing for
the past 17 years. She has supervised, hired, and trained 100s of medical billing staff and speaks regularly at home health association conferences.
[3694] Red Flags and the New Home Health PEPPER Reports
[3785] Understanding How to Be Successful at Patient Collections
Learn how other agencies are having success by being proactive with their patients’ payments for services.
Presentation Info:
TAHC&H Event 54th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | August 30, 2023
Program Description: Now that home health agencies are having more and more non-Traditional
Medicare patients and private insurance patients, it is most imperative for agencies to turn to technology when performing intake and
insurance verification and prior authorizations for patients. Learn how to proactively, with technology, collect all of the intake
paperwork from the patient, financially counsel the patient and their family, collect necessary copays and deductibles, and much more before the nurse makes her
visit. At the time of the visit, clinicians should only be concerned with patient care not reimbursement from the patient.
In this presentation Petria will demonstrate to you how other agencies are having success by being proactive with their patients’ payments for services.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Petria McKelvey, CEO and Founder, Precision Medical Billing
About the Presenter(s): Petria's expertise lies in hands on experience of billing for numerous home
health and hospice agencies throughout the years. She has been in the home health and hospice industry’s for over 21 years and has owned and
operated Precision Medical Billing for the past 17 years. She has supervised, hired, and trained 100s of medical billing staff and speaks
regularly at home health association conferences.
[3785] Understanding How to Be Successful at Patient Collections
[3662] Successful Home Health Culture Change
Learn how to identify areas of previous cultures that limit progression under
PDGM, how to address integration of new care programming, and assure all staff move forward in successful value programming.
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2022
Program Description: Most HH Providers have struggled to modify agency and staff care processes despite the Volume-2-Value changes in
PDGM and other Medicare reforms. Addressing experienced administrative and management staff can be the most challenging elements of assuring a Home Health Providers,
as they have years of experience in the volume-based model of the past. Learn how to identify areas of previous cultures that limit progression under
PDGM, how to address integration of new care programming, and assure all staff move forward in successful value programming.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.11.2024
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Kimberly McCormick, RN, BSN, Executive Clinical Director, Home Health Strategic Management
About the Presenter(s): Kimberly McCormick a highly accomplished nurse consultant in the Home Health
industry, is Executive Clinical Director for Home Health Strategic Management. Her 24 years’ experience in Home Health has given her the experience
and the knowledge to provide unrivaled insight into the homecare arena. Kimberly has established herself as an expert in the area of Utilization
Management of Home Health services.
[3662] Successful Home Health Culture Change
[3621] Caring for the Patient with Dementia at Home
Provides an analysis of the types and manifestations of dementia and how it affects the patient, family, and caregivers.
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 23, 2022
Program Description: Dementia is a progressive disease that affects many of our home health and hospice patients.
Providers who care for dementia patients in the home setting face a unique set of challenges, especially as the disease becomes more advanced.
This program provides an analysis of the types and manifestations of dementia and how it affects the patient, family, and caregivers. It also explore the importance of disease
management and educating caregivers on best practices and strategies to improve the quality of care provided and to allow the patient to remain as independent as possible for as long as possible.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Lisa McClammy, BSN, RN, COS-C, HCS-D, Senior Clinical Education Consultant, MAC Legacy
About the Presenter(s): Lisa McClammy has more than 25 years of nursing experience in various areas of healthcare.
She currently holds certifications in OASIS-D, and ICD 10 coding. Lisa is a Senior Clinical Education Consultant for MAC Legacy. She has presented for various
state associations and well as conducting training and education on a variety of topics. Her experience as a consultant, Director of Customer Success for a
Home Health Software company, and Director of Patient Care and Alternate Administrator for a home health agency give her a unique perspective and an understanding
of the challenges home care agencies face. Lisa is an active member of the Texas Association of Home Care & Hospice for the last 6 years, serving on both the
Medicare/Medicaid and Clinical Practice committees.
[3621] Caring for the Patient with Dementia at Home
[3805] Emergency Preparedness – Develop and Maintain a Comprehensive Plan to Ensure Compliance
Learn the elements required in the emergency preparedness and response plan outlined in TX Regs.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 7, 2023
Program Description: Emergency Preparedness is an essential part of providing quality care to patients and ensuring your agency is
prepared when an emergency event strikes. You will learn the elements required in the emergency preparedness and response plan as outlined in the Texas licensing regulations and discover
how to be compliant with Emergency Preparedness including:
policies and procedures
risk assessment
communication plan
training and testing
documentation of any actual events
This program also includes strategies for ongoing compliance for survey readiness.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Continuing Education for Nurses
1.5 Contact Hr(s)
This program awards CNE until 11.07.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Lisa McClammy, BSN, RN, COS-C, HCS-D, HCS-O, Senior Clinical Education Consultant, MAC Legacy
About the Presenter(s): Lisa McClammy has more than 26 years of diverse nursing experience. Her experience includes Director of Customer Success for
a Home Health Software Company and Director of Patient Care and Alternate Administrator for a home health agency, which gives her a unique perspective and understanding of the challenges home care
agencies face. Her clinical and consulting experience in the home care industry is the foundation for a variety of education topics presented to agencies, state associations, webinars, and workshops.
Lisa is a CHAP and ACHC certified consultant.
[3805] Emergency Preparedness – Develop and Maintain a Comprehensive Plan to Ensure Compliance
[3546] Take the Guesswork Out of Wound Assessment and Documentation
Any clinician who performs wound care or any staff member that is responsible to
review wound documentation should view this program.
Presentation Info:
TAHC&H Event | 52nd Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 14, 2021
Program Description: Wound care, in general, continues to be an area of concern with most agencies when it comes to
assessment and documentation. Many clinicians and staff that audit charts struggle with the different types of wounds, what needs to be documented, and how to
document findings to paint a picture of what is happening with that wound. Any clinician who performs wound care or any staff member that is responsible to
review wound documentation should view this program. The presenter takes a practical look at wounds and best practices for assessment and documentation of wounds
and talks about the different types of wounds, the required physician documentation, methods and frequency of measurements, and
documentation elements that should be included. She also discusses ways the agency can ensure consistent documentation and what resources need to be provided to clinicians to ensure they are successful.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Lisa McCLammy, BSN, RN, COS-C, HCS-D, Senior Clinical Education Consultant, MAC Legacy
About the Presenter(s): Lisa McCLammy has more than 24 years of nursing experience in various areas of healthcare. She currently
holds certifications in OASIS-D, and ICD 10 coding. Lisa is a Senior Clinical Education Consultant for MAC Legacy. She has presented for various state associations and well as
conducting training and education on a variety of topics. Her experience as a consultant, Director of Customer Success for a Home Health Software company, and Director of
Patient Care and Alternate Administrator for a home health agency give her a unique perspective and an understanding of the challenges home care agencies face. Lisa is an
active member of the Texas Association of Home Care & Hospice for the last 6 years, serving on both the Medicare/Medicaid and Clinical Practice committees.
[3546] Take the Guesswork Out of Wound Assessment and Documentation
[PGM2173] Coordination of Care in a Pediatric Private Duty Nursing Program
Summary: Solutions for
solving coordination of care deficiencies.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][5]quality improvement
§558.260[a][8]skills for working with clients, families, and other professional service providers
Faculty: Mazick, Greg; Brooks, Lynne; Williams, Belinda
Program Description: Coordination of care is #5
on the Texas HCSSA Top 10 survey deficiency list. This program presents how to show and provide effective
and comprehensive care coordination by ensuring that all service providers are on the same page.
Private duty nursing, community care and therapy providers are highlighted; you will
get solutions to address coordination of care in your policies and the "Do's & Don'ts" in the home.
Program Objectives: Upon completion of this program, the viewer will be able to:
Define “coordination of care” related to pediatric Private Duty Nursing.
Describe components of an agency coordination of care policy.
Discuss Coordination of Care policy and procedures that comply with Texas Administrative Code (TAC) rule 97.288.
Identify Personal Assistance Services (PAS) documentation methods to maintain compliance with TAC rule 97.288.
Discuss coordination of care standards for pediatric therapy.
Compare 2 case studies with opposite outcomes due to coordination of care received.
About the Presenters: Greg Mazick, RN, BSN
is the Director of Pediatric Services for Restorative Health Care. He has managed pediatric programs over the past
11 years with as many as 220 licensed nurses and therapist in the program. He has created and implemented processes
related to safety, skills competency, nurse and therapist recruitment, compliance, QAPI, and risk management in pediatrics programs.
Lynne Brooks, RN, CPHRM
is a Registered Nurse and Certified Professional Healthcare Risk Manager with more than 25 years of health care management experience with
Adult, Pediatric and Community Care Home Care programs in Texas. She has owned her own Home Care Agency and now operates a large non-profit
Agency with 10 offices across the state and its subsidiary For-Profit Agency with 14 offices across the state, along with a CDS operation.
Belinda Williams, OTR
has more than 25 years experience in healthcare including psych, geriatric, acute and pediatric. To date, she has more than 15 year
pediatric experience and still enjoys evaluating and treating. Over the years, her passion for assessing and treating children with
sensory related dysfunction lead her to develop a private handwriting training program, group treatment programs and to facilitate
numerous professional and parent trainings. As Executive Director of Education and Quality Assurance for THERAPY 2000, she monitors
and facilitates regulatory and ethics compliance and performance improvement initiatives for the Agency.
Education-Training Credits:
1.00 Hr(s) HCSSA Administrator/Alternate
[PGM2173] Coordination of Care: Ensuring Effective Communication with ALL of Your Clients' Service Providers