ANNUAL CONTINUING EDUCATION

Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.

Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.


Displaying 101 to 120 (of 470 products)
Community Care Rate Enhancement Program - What You Need to Know to Participate & Stay Compliant

[3549] Community Care Rate Enhancement Program - What You Need to Know to Participate and Stay Compliant
Benefits the Rate Enhancement program offers to Community Care providers licensed in the PHC Waiver program. Presentation Info: TAHC&H Event | 52nd Annual Meeting & Conference | Recorded for On-Demand Access Presentation Date | September 15, 2021 Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][7]financial management Program Description: In this program you will learn what benefits the Rate Enhancement program offers to Community Care providers who are licensed in the PHC Waiver program. The PHC Waiver program allows for additional reimbursement to providers if certain criteria are met and maintained with regards to how that additional reimbursement is spent. While the program looks very attractive, and it can be, you must understand the requirements thoroughly. You'll learn what the rules are for participating, staying compliant, what additional reporting must be filed and how to keep your agency off recoupment for underspending those funds. TAHC&H Faculty/Presenter(s): Amy Knight, CPA, President, Knight CPA Group About the Presenter(s):
Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers. [3549] Community Care Rate Enhancement Program - What You Need to Know to Participate and Stay Compliant

Speaker
Knight, Amy
Model
3549

$37.50

1.25 Hrs
Complaint Investigation & Resolution: Managing Complaints

[3305] Complaint Investigation and Resolution: Managing Complaints
How to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints. TAHC&H CONFERENCE RECORDING: This program was presented on 11/12/2019 at the Texas Association of Home Care & Hospice Administrator Program Conference in Houston. It is one of 20 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page. Presentation Info: Presentation Date: November 12, 2019 TAHC&H Event: TAHC&H Administrator Program | Houston Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Program Description:In this presentation you will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints. Also learn how to develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints. Program Learning Outcome: Participants will actively engage in the learning activity and identify methods to develop person-centered approaches to improve effectiveness and consistency of managing and reducing complaints. TAHC&H Faculty/Presenters: Idalia Diaz, BSN, RN, Training Specialist, Texas Health and Human Services About the Presenters:
Idalia Diaz is a HCSSA Joint Trainer with HHSC Educational Services, and has a Bachelor of Science in Nursing from the University of Texas Health Science Center. Prior to this position she was a theory and clinical faculty member at Career Point College School for Vocational Nursing, where she taught various subjects from fundamentals of nursing to mental health and leadership. Before that she was employed by DADS Regulatory Services where she was a Nurse Surveyor and Death Reviewer. Idalia also spent time at the San Antonio State Supported Living Center as an RN Case Manager. [3305] Complaint Investigation and Resolution: Managing Complaints

Speaker
Diaz, Idalia [TX HHS]
Model
3305

$45.00

1.5 Hrs
Complaint Investigation and Resolution

[3712] Complaint Investigation and Resolution
Covers client rights, including the right to confidentiality and Agency Responsibilities. Presentation Info: TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access Presentation Date | November 15, 2022 Program Description: This presentation covers client rights, including the right to confidentiality and Agency Responsibilities. You will learn: How to improve the effectiveness and consistency of managing complaints How to use quality assessment/performance improvement (QAPI) to manage and reduce complaints How to develop person-centered approaches How to explain how perception can be an ally or foe in reducing client complaints HCSSA Topic(s) Addressed: §558.259[d][3]client rights, including the right to confidentiality §558.259[d][4]agency responsibilities §558.259[d][5]complaint investigation and resolution §558.260[a][3]basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Continuing Education for Nurses 1.0 Contact Hr(s) This program awards CNE until 11.15.2024 Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Texas Social Worker CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. TAHC&H Faculty/Presenter(s): Kay Hollers, BSN, RN, MPH, Consultant, Healthcare Consultlink About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars. [3712] Complaint Investigation and Resolution

Speaker
Hollers, Kay
Model
3712

$30.00

1.0 Hr
Complaint Investigation and Resolution

[3803] Complaint Investigation and Resolution
Covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and for advance directives. Presentation Info: TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date | November 7, 2023 Program Description: This program covers client rights, including the right to confidentiality and Agency Responsibilities for complaints and for advance directives. Viewers will learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints, develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints. HCSSA Topic(s) Addressed: §558.259[d][3]client rights, including the right to confidentiality §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) Continuing Education for Nurses 1.5 Contact Hr(s) This program awards CNE until 11.07.2025 Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll free number is 1(866) 262-9730. TAHC&H Faculty/Presenter(s): Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC About the Presenter(s): Rosalind J. Nelson-Gamblin recently retired from a 33-year career in state government at the Texas Health and Human Services Commission, where she was a senior policy specialist for regulation of the home health, hospice, and personal assistance services industry including supportive palliative care, assisted living, and day activity and health services. In her state career, she analyzed state and federal legislation for impact to providers and consumers, promulgated and interpreted state regulations, developed and delivered continuing education and training to providers and surveyors, and provided regulatory guidance to both industry representatives and leaders and state of Texas surveyors and investigators. Rosalind is also a subject matter expert for federal standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered including nursing facilities, assisted living facilities, intermediate care facilities for individuals with developmental disabilities, and independent living settings. [3803] Complaint Investigation and Resolution

Speaker
Nelson-Gamblin, Rosalind
Model
3803

$45.00

1.5 Hrs
Complaint Investigation and Resolution | Managing Complaints

[3571] Complaint Investigation and Resolution | Managing Complaints
Improve the effectiveness and consistency of managing complaints. Presentation Info: TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access Presentation Date | November 16, 2021 Program Description: Learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints. Develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.259[d][5]complaint investigation and resolution §558.260[a][3]basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Kay Hollers, RN, MPH | Independent Consultant| HealthCare ConsultLink About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars. [3571] Complaint Investigation and Resolution | Managing Complaints

Speaker
Hollers, Kay
Model
3571

$30.00

1.0 Hr
Compliance Concerns with Hiring New Staff: Most Common Pitfalls

[3287] Compliance Concerns with Hiring New Staff: Most Common Pitfalls
The most common errors in the hiring and on-boarding process as well as successful strategies for both. NOW AVAILABLE: RELEASED 9/9/2019 This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Presentation Info: Presentation Date: August 29, 2019 TAHC&H Event: TAHC&H Annual Meeting | Grapevine Subscription Type: Individual Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hrs CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §97.259[d][4]agency responsibilities §97.260[a][2]development and interpretation of agency policies §97.260[a][3]basic principles of management in a licensed health-related setting Program Description: Hiring employees is exciting. It means the employer is growing and is successful. But, if the employer does not think about unintended consequences of the hiring and on-boarding process, often times right from the beginning, the employment relationship can be rocky. Attorney Alicia Haff discusses some of the most common errors in the hiring and on-boarding process as well as successful strategies that could assist in smoothing this process. Specific topics addressed are background checks, application materials - what should and should not be in these materials, offer letters/contracts, and handbook review - hot topic items. Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change their practice by implementing best hiring practices to remain in compliance with state and federal employment requirements. TAHC&H Faculty/Presenter: Alicia J. Haff, JD, Partner, ETC Companies About the Presenter:
Alicia J. Haff is a Founder and Partner with Eligibility Tracking Calculators. Having obtained her Bachelor of Arts in History from Trinity University in 1992 and her Juris Doctorate from the University of Texas School of Law in Austin in 1996 has practiced law in Texas since 1997. From 1997 until 2010, Alicia spent her time in the court room litigating employment disputes, commercial matters and personal injury claims. Since that time Alicia has concentrated on keeping her clients out of the courtroom by proactively identifying ways to correct potential liability issues. Alicia performs these services on a regular basis with client “in-service” audits, in group settings and through training workshops. Healthcare specifically, the Affordable Care Act and pending replacement legislation have become Alicia’s passion. She obtained her Texas General Lines License in 2007, has obtained her Certified Health Care Specialist designation and is certified as a Patient Protection and Affordable Care Act Professional. As part of her consulting practice, Alicia is retained on a regular basis by clients to advise on the intricacies of the Affordable Care Act and by clients who need to come into compliance with the law and surrounding regulations. [3287] Compliance Concerns with Hiring New Staff: Most Common Pitfalls

Speaker
Haff, Alicia
Model
3287

$37.50

1.25 Hrs
Compliance Issues of the Various COVID Assistance Programs

[3519] Compliance Issues of the Various COVID Assistance Programs
Learn how these programs interact with one another and how to keep your agency in compliance when it comes to reporting for each one. Presentation Info: TAHC&H Virtual Event | Spring Conference | Recorded for On-Demand Access Presentation Date | May 12, 2021 Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][7]financial management Program Description: Amy Knight walks you through the compliance side of the most popular and widely received COVID financial assistance programs including PPP Loans, HHS Provider Relief Funds, CARES Act sick pay and Employee Retention Credits. Each program is complicated on its own, but when multiple programs are utilized the compliance gets far more tricky. Learn how each of these programs interact with one another and how to keep your agency in compliance when it comes to reporting for each one. TAHC&H Faculty/Presenter(s): Amy Knight,CPA, Knight CPA Group About the Presenter(s):
Amy Knight, was originally from Oklahoma and is now based in Austin, Texas with over 20 years experience almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers. [3519] Compliance Issues of the Various COVID Assistance Programs

Speaker
Knight, Amy
Model
3519

$45.00

1.5 Hrs
Compliant Marketing Practices

[3852] Compliant Marketing Practices
A deeper dive in to the statues that govern our marketing practices. Presentation Info: TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access Presentation Date | February 21, 2024 Presentation Track | All HCSSAs Program Description: We have all heard the term “kick-back” but not many truly understand what it means. The Office of Inspector General (OIG) for the U.S. Department of Health and Human Services, the primary enforcer of fraud and abuse prohibitions have their eyes on the common practices in the homebased care industry. From marketing practices to the payment of incentive compensation, a lack of education can place your organization at a major risk. This program takes a deeper dive in to the statues that govern our marketing practices to set your organization up for success while also mitigating the risk associated with your marketing activities. HCSSA Topic(s) Addressed: §558.259[d][1]information regarding fraud and abuse detection and prevention §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][4]ethics §558.260[a][6]risk assessment and management §558.260[a][10]marketing Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hr(s) Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Summer Napier MLS, BSN, RN, CEO, Healing Hands Healthcare, LLC and Ashley Cutrer LVN, CHSP, Senior Director of Strategic Partnerships at Healing Hands Healthcare About the Presenter(s): Summer Napier is the founder, and CEO, of Healing Hands Healthcare, LLC, Healing Hands Primary Home Care, LLC, and Little Black Bag House Calls, LLC. Summer has more than 10 years’ experience in home care, with the past 5+ years being in executive level management. Summer oversees the daily operations, growth, profitability, and the execution of the company’s vision. Summer is an active member in both the Texas Association of Home Care & Hospice, as well as the National Association of Home Care & Hospice where she participates on multiple committees, as well as the Private Duty Advisory Board. Summer is certified as a Home Care Specialist in Compliance, as well as a Home Care Clinical Specialist in Oasis. She has a Bachelors in Science of Nursing from the University of Texas at Arlington and is currently pursuing her Master’s in Business Administration in Healthcare Management. About the Presenter(s): Ashley Cutrer As a Senior Director of Strategic Partnerships at Healing Hands Healthcare, I leverage my background as a practice manager and over 12 years of nursing experience across various specialties to identify and address gaps in care through community partnerships. I hail from Crane, TX and am dedicated to excelling in everything I do. By prioritizing a relationship model over a sales approach, our team has significantly increase patient census to propel Healing Hands Healthcare to rank among the top 5 largest home health agencies in Texas. I foster meaningful connections to bring the hospital to home. [3852] Compliant Marketing Practices

Speaker
Napier, Summer + Cutrer, Ashley
Model
3852

$37.50

1.25 Hrs
Complying with the Medicare CoPs: How to Avoid Top Hm Hlth & Hospice Survey Citations

[3291] Complying with the Medicare Conditions of Participation: How to Avoid Top HH & Hospice Survey Citations
Provides guidance for home health and hospice providers on how to avoid the most frequent deficiencies cited by TX HHS. TAHC&H CONFERENCE RECORDING: This program was presented on 08/29/2019 at the Texas Association of Home Care & Hospice 50th Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page. Presentation Info: Presentation Date: August 29, 2019 TAHC&H Event: TAHC&H Annual Meeting | Grapevine Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §97.259[d][4]agency responsibilities §97.260[a][3]basic principles of management in a licensed health-related setting §97.260[a][6]risk assessment and management §97.260[a][7]financial management Program Description: The number of investigations and inspections by regulatory surveyors has steadily increased over the past few years. In 2018, the Texas Health and Human Services Commission conducted 4,500 visits and contacts of home and community support services agencies. To help home health and hospice providers prepare for such a visit, this program provides guidance on how to avoid the most frequent deficiencies cited by the state agency. Examples of survey findings with the rationale for the finding of deficiencies are highlighted. Part 1 includes a review of the survey process and a review of data from the Texas HHS Annual Report Regarding LTC Regulatory - published August 2019 - and then presents details on deficiencies for Home Health; Part 2 presents deficiencies for Hospice. Program Learning Outcome: Participants will actively engage in the learning activity and indicate an intent to change their practice by implementing clinical practices to remain in compliance with Medicare Conditions of Participation and state and federal regulations. TAHC&H Faculty/Presenter: Elizabeth H. Jepson, Esq. & Allison D. Shelton, Esq., Brown & Fortunato, P.C. About the Presenter:
Elizabeth H. Jepson & Allison D. Shelton are attorneys with the Health Care Group at Brown & Fortunato, P.C., a law firm based in Amarillo, Texas. They represent home health agencies, hospices, hospitals, and other health care providers throughout the United States. Ms. Jepson and Ms. Shelton are Board Certified in Health Law by the Texas Board of Legal Specialization. [3291] Complying with the Medicare Conditions of Participation: How to Avoid Top HH & Hospice Survey Citations

Speaker
Jepson, E & Shelton, A
Model
3291

$45.00

1.5 Hrs
Connected Home – The Artificial Intelligence Revolution

[3376] Connected Home – The Artificial Intelligence Revolution
Emerging developments in patient support technologies...this session will introduce you to some of these options and how to use to your benefit. TAHC&H CONFERENCE RECORDING: This program was presented on 2/13/2020 at the Texas Association of Home Care & Hospice Winter Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page. Presentation Info: Presentation Date: February 13, 2020 TAHC&H Event: TAHC&H Winter Conference | Denton Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][5]quality improvement §558.260[a][8]skills for working with clients, families, and other professional service providers Program Description: Since the dawn of the new millennium, nearly every aspect of our lives has been transformed by technology. Emerging developments in patient support technologies – from dedicated devices to applications that transform phones and other commonplace items in the home and community into interconnected systems – are transforming the way that patients are beginning to think about healthcare. This session will introduce you to some of these options and how to use to your benefit. Harnessing the power of new technology and supporting data-powered insights will be critical to powering a 21st-century healthcare system that responds to the desires and expectations of patients and their caregivers and delivers on optimal health care outcomes. TAHC&H Faculty/Presenters: Sherl Brand, RN, BSN, Senior VP Strategic Solutions, CareCentrix; Jon Terenzetti, VP of Data & Technology Transformation at CareCentrix About the Presenters:
Sherl Brand is a registered nurse and health care executive with over twenty-five years of experience in both for profit and non-profit organizations. Currently Sherl is Senior Vice President of Strategic Solutions at CareCentrix focusing on strategy, network engagement and partnerships. Prior to joining CareCentrix, she held the roles of Chief External Affairs Officer with Visiting Nurse Association Health Group, a state-wide non-profit home health, hospice and community based organization, National Director of Managed Care Contracting for Bayada Home Health, a national for profit home health, hospice and private duty organization and VP Government Affairs & Business development for Patient Care, a multi-state for profit home health and private duty nursing organization. Sherl also served as the CEO of the Home Care & Hospice Association of NJ and its related Home Care Foundation. She was also elected Chair of the National Association for Home Care & Hospice Forum of State Associations. Sherl has served on multiple national, state and local boards and advisory groups including, but not limited to, the National Association for Home Care & Hospice Board, National Government Services Provider Advisory Board, Hospital Joint Venture Boards and Partnership for Medicaid Home Based Care. Sherl received her B.S.N. from Ohio Wesleyan University and was a Certified Case Manager from 1993-2008. Jon Terenzetti is the Vice President of Data & Technology Transformation at CareCentrix. In his role, Jon oversees the team responsible for identifying, assessing, and developing next-generation data, analytics, and technology assets that assist in the delivery of higher-quality healthcare. Throughout his time at the company, Jon has managed key partnerships and capability buildouts with machine learning and artificial intelligence partners that help deliver better health outcomes to 25M+ lives under management. Prior to his current role, Jon acted as Chief of Staff to the CEO. Jon’s career has been focused on patient engagement. Before CareCentrix, Jon spent years working at CVS Health, overseeing a range of initiatives, including the redesign of the pharmacy ExtraCare rewards program, the launch of CVS’s audiology and optometry services in select markets nationwide, patient segmentation and acquisition efforts, retail technology rollouts, and numerous gross margin and operational efficiency initiatives. Before CVS, Jon worked at Target Corporation in financial forecasting and planning. Jon holds a BA in political science from Yale University. [3376] Connected Home – The Artificial Intelligence Revolution

Speaker
Brand, Sherl & Terenzetti, Jon
Model
3376

$45.00

1.5 Hrs
Contracting with MCOs: Benefit vs. Pitfalls

[2974] Contracting with MCOs: Benefit vs, Pitfalls Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate Summary:The pros and cons of working with MCOs in and out of network. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][7]financial management Faculty:Spears, Jan Program Description: This program presents the pros and cons of working with MCOs in and out of network. As traditional payor sources implement payment reductions, new payment models or move exclusively to Managed Care, home health agencies are once again looking at the best way to work within the Managed Care arena. Some MCOs can pick and choose their provider networks based upon geographical area, STARs reporting, and pricing models. Medicaid MCOs typically offer below market value contracts. Although the MCO must follow the home health rules, the payer can establish additional requirements such as prior authorization, timeframes for physician signatures, etc. that can be more stringent than the traditional counterpart. The avenues for appeals are cumbersome and often leave the provider “holding the bag.” Learn how to package your agency for quality, cost and satisfaction in advance of seeking contracts with the MCOs in your area. Delivering care in accordance with MCO requirements requires process modifcation for order development, authorization management and billing. In addition, the presenter touches on best practice processes to improve coverage and reduce days outstanding on your claims. Presentation Date: 11.15.2016 Learning Outcomes(s): Participants will actively engage in the activity and indicate an intent to change or enhance their practice by delivering care in accordance with Managed Care Organization (MCO) requirements while incorporating best documentation practices in order to ensure coverage and reduce days outstanding on agency claims. About the Presenter:
Jan Spears is Co-owner and Chief Executive Officer of MJS & Associates. She has more than 30 years’ experience in the health care field. Ms. Spears has owned and operated a multimillion dollar home health care company as well as consulted for over 300 homecare providers in 25 states. As a full time consultant for the past 15 years, Ms. Spears has successfully merged clinical and financial strategies into successful operational plans for numerous providers nationwide. Jan serves as a Medicare coverage expert for health care facilities who are undergoing audits by federal contractors through all levels of appeals. She has authored several publications and heads a team of more than 25 consultants at MJS & Associates. [2974] Contracting with MCOs: Benefit vs, Pitfalls

Speaker
Spears, Jan
Model
2974

$30.00

1.0 Hr
Coordination of Care in a Pediatric Private Duty Nursing Program

[PGM2173] Coordination of Care in a Pediatric Private Duty Nursing Program Summary: Solutions for solving coordination of care deficiencies. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][2]development and interpretation of agency policies §558.260[a][5]quality improvement §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty: Mazick, Greg; Brooks, Lynne; Williams, Belinda Program Description: Coordination of care is #5 on the Texas HCSSA Top 10 survey deficiency list. This program presents how to show and provide effective and comprehensive care coordination by ensuring that all service providers are on the same page. Private duty nursing, community care and therapy providers are highlighted; you will get solutions to address coordination of care in your policies and the "Do's & Don'ts" in the home. Program Objectives: Upon completion of this program, the viewer will be able to: Define “coordination of care” related to pediatric Private Duty Nursing. Describe components of an agency coordination of care policy. Discuss Coordination of Care policy and procedures that comply with Texas Administrative Code (TAC) rule 97.288. Identify Personal Assistance Services (PAS) documentation methods to maintain compliance with TAC rule 97.288. Discuss coordination of care standards for pediatric therapy. Compare 2 case studies with opposite outcomes due to coordination of care received. About the Presenters: Greg Mazick, RN, BSN is the Director of Pediatric Services for Restorative Health Care. He has managed pediatric programs over the past 11 years with as many as 220 licensed nurses and therapist in the program. He has created and implemented processes related to safety, skills competency, nurse and therapist recruitment, compliance, QAPI, and risk management in pediatrics programs. Lynne Brooks, RN, CPHRM is a Registered Nurse and Certified Professional Healthcare Risk Manager with more than 25 years of health care management experience with Adult, Pediatric and Community Care Home Care programs in Texas. She has owned her own Home Care Agency and now operates a large non-profit Agency with 10 offices across the state and its subsidiary For-Profit Agency with 14 offices across the state, along with a CDS operation. Belinda Williams, OTR has more than 25 years experience in healthcare including psych, geriatric, acute and pediatric. To date, she has more than 15 year pediatric experience and still enjoys evaluating and treating. Over the years, her passion for assessing and treating children with sensory related dysfunction lead her to develop a private handwriting training program, group treatment programs and to facilitate numerous professional and parent trainings. As Executive Director of Education and Quality Assurance for THERAPY 2000, she monitors and facilitates regulatory and ethics compliance and performance improvement initiatives for the Agency. Education-Training Credits: 1.00 Hr(s) HCSSA Administrator/Alternate [PGM2173] Coordination of Care: Ensuring Effective Communication with ALL of Your Clients' Service Providers

Speaker
Mazick/Brooks/Williams
Model
2173

$30.00

1.0 Hr
Countdown to STAR Kids

[2954] Count Down to STAR Kids! Education-Training Credits: 1.5 Hr(s) HCSSA Administrator/Alternate Summary: All about the STAR Kids managed care model HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][7]financial management §558.260[a][8]skills for working with clients, families, and other professional service providers Faculty:Dees, Brian Program Description: November 1, 2016 is the start date of STAR Kids. This program includes a presentation from Brian Dees and other HHSC staff as to what’s left to prepare as the STAR Kids implementation date approaches. Many questions from providers in attendance are addressed. The presenters also share what providers need to know as families choose their plans and their services transition to managed care. Presentation Date: 08.10.2016 Learning Outcome: Upon completion of this program, the viewer will be able to: Discuss the history, implementation plans, and clinical program requirements for the new STAR Kids managed care model. About the Presenter:
Brian Dees has been a policy advisor in the Medicaid and CHIP Division of the Health and Human Services Commission since 2011. He has worked closely on implementation of STAR Kids, a new Medicaid managed care program for children and young adults with disabilities that aims to improve care coordination. He has also worked on projects ranging from improving Medicaid program policies, to legislative analysis, to designing assessment tools for home and community-based services. Brian holds a bachelor's degree from Austin College in Sherman, Texas, and a master's degree from the University of Edinburgh in Edinburgh, Scotland. He lives in Austin, Texas, with his wife, Kellie, and two dogs, Dmitri and Seven. [2954] Count Down to STAR Kids!

Speaker
Dees, Brian
Model
2954

$45.00

1.5 Hrs
Create a Marketing Plan Using Specialty Programs

[3366] Create a Marketing Plan Using Specialty Programs
Will discuss seven private duty specialty programs with associated marketing plans... NOW AVAILABLE: RELEASED 02/27/2020 This program was presented on 2.12.2020 at the Texas Association of Home Care & Winter Conference in Denton. It is one of 18 presentations captured and produced for online access. Presentation Info: Presentation Date: February 12, 2020 TAHC&H Event: TAHC&H Winter Conference | Denton Subscription Type: Individual Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hrs CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][10]marketing Program Description: Increasing private duty market share requires agencies to demonstrate value to multiple referral sources to include patients and families! By training caregivers on specialty programs, agencies are able to grow revenue streams while at the same time providing career ladders for caregivers- thus creating a win- win for private duty! This presentation will discuss seven private duty specialty programs with associated marketing plans. Attendees will walk away with actionable items to grow their private duty business! Program Learning Outcome: Participants will be able to identify how specialty programs via marketing plans can grow revenue streams. TAHC&H Faculty/Presenter: Tammy Ross, Senior VP of Professional Services, AXXESS About the Presenter:
Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company. She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist clients with clinical and operational strategic planning and development. [3366] Create a Marketing Plan Using Specialty Programs

Speaker
Ross, Tammy
Model
3366

$45.00

1.5 Hrs
Creating a Hospice Care Plan That Works

[3617] Creating a Hospice Care Plan That Works
Hospice care plans are under the review microscope - ensure that yours does all that it needs to! Presentation Info: TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access Presentation Date | February 23, 2022 Program Description: Hospice care plans are under the review microscope - ensure that yours does all that it needs to! Plan your patient care with a care plan that meets all regulatory requirements and provides your clinical staff with an effective plan that impacts the patient and their families. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Colleen Bryan, MSNED, RN, Senior Consultant, Primary Nurse Planner, JCC Consulting About the Presenter(s):
Colleen Bryan has worked in the home care industry since 1996, holding various positions in both home health & hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and lead educator with JCC Consulting, and services home health and hospice agencies in Texas. Colleen enjoys helping agency leaders navigate the constant changes and challenges in the current home health and hospice industries. She enjoys assisting in the incorporation of meaningful and impactful changes into their agency’s operations – both administrative and clinical, in order to provide high quality care that is both sustainable while maintaining regulatory requirements and promoting excellent patient care. [3617] Creating a Hospice Care Plan That Works

Speaker
Woods, Colleen
Model
3617

$30.00

1.0 Hr
Creating a Profitable Dementia Service Line: Cracking the Code on Dementia Care

[3363] Creating a Profitable Dementia Service Line: Cracking the Code on Dementia Care
Teaches how to successfully implement a Dementia-specific service line TAHC&H CONFERENCE RECORDING: This program was presented on 2/12/2020 at the Texas Association of Home Care & Hospice Winter Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page. Presentation Info: Presentation Date: February 12, 2020 TAHC&H Event: TAHC&H Winter Conference | Denton Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][8]skills for working with clients, families, and other professional service providers §558.260[a][10]marketing Program Description: Dementia is a silver tsunami with almost 14 million Americans expected to be diagnosed with Alzheimer's disease by 2050. Providing safe and effective home care for these clients requires not only a different caregiver skill set but also additional administrative support. This session will teach how to successfully implement a Dementia-specific service line. In addition, we will conclude our session with a thought-provoking discussion regarding Medicare Advantage plans and homecare’s role in delivering quality care to the plan’s members. TAHC&H Faculty/Presenters:Bob Roth, Managing Partner, Cypress HomeCare Solutions; Michelle Cornelius-Toft, Director of Memory Care Programs at Cypress HomeCare Solutions and Program Specialist for Honor Care Network About the Presenters:
Bob Roth is Managing Partner of Cypress HomeCare Solutions. Bob assisted in creating Cypress HomeCare Solutions with his family in 1994. With nearly 35 years of consumer products, health care and technology experience, Bob has successfully brought the depth and breadth of his experience to the home care trade and in doing so, Cypress HomeCare Solutions has been honored to receive a number of awards over the years, including Bob being chosen as the January 2014 CEO of the Month and was a finalist for the 2015 Phoenix Business Journal’s Healthcare Heroes award. Cypress won the Better Business Bureau’s Business Ethics award in 2013, and in 2018. Bob hosts a radio show called “Health Futures, Taking Stock in You.” This program airs every Friday from Noon to 1:00 pm on Money Radio 1510 AM, 105.3 FM. In addition, he writes a monthly column called “Aging Today” for the Jewish News of Greater Phoenix, and Lovin Life after 50 newspapers. In March 2017 Bob was appointed to the Governor’s Advisory Council on Aging by Arizona Governor Doug Ducey. This was the first time in the Council’s 40 years that a home care/home health care agency owner/manager has served on the Council. On September 11, 2019 Bob was selected the winner for the Home Health Care News Future Leader Award - Recognizing up-and-coming leaders elevating the home health industry. Michelle Cornelius-Toft earned her Master of Social Work in 1997 from Arizona State University, and in 2011 her Master of Education in Human Resource Development from the University of Illinois. The majority of Michelle’s work experience has been with people diagnosed with dementia, either in their homes or in memory care facilities. Michelle Toft is currently the Director of Memory Care Programs at Cypress HomeCare Solutions in Phoenix, AZ and a Program Specialist for Honor Care Network out of San Francisco, CA. She is a public speaker at national conferences and provides consulting services to help others implement dementia programs within their own organization. At Cypress HomeCare Solutions and Honor Care Network she has implemented a dementia training program for their caregivers, a family support and education program for the family members of those diagnosed, and provides public educational sessions. Michelle has been a volunteer for the Alzheimer’s Association since 2013 as a support group facilitator, a member of their Speaker’s Bureau, and a member of the Alzheimer’s Impact Movement. She is a member of the State of Arizona Alzheimer’s Task force and a volunteer for the Dementia Friendly Arizona movement. [3363] Creating a Profitable Dementia Service Line: Cracking the Code on Dementia Care

Speaker
Roth, Bob & Cornelius-Toft, Mich
Model
3363

$45.00

1.5 Hrs
Creating a QAPI Culture of Leadership in Hospice

[3365] Creating a QAPI Culture of Leadership in Hospice
Developing a culture of leadership, based in a robust QAPI program, can take your agency to the next level, inspiring your team, increasing admissions and improving compliance. TAHC&H CONFERENCE RECORDING: This program was presented on 2/12/2020 at the Texas Association of Home Care & Hospice Winter Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page. Presentation Info: Presentation Date: February 12, 2020 TAHC&H Event: TAHC&H Winter Conference | Denton Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][5]quality improvement Program Description: Developing a culture of leadership, based in a robust QAPI program, can take your agency to the next level, inspiring your team, increasing admissions and improving compliance. Participants will develop an understanding of the regulatory requirements for hospice QAPI programs, discuss the impact that quality has on their organization and teams and understand how to develop a meaningful and compliant culture of leadership. From interviewing new employees to ensuring that each patient and family receive exceptional care, identifying, implementing and empowering leaders within your organization, with a shared mission and vision, participants will leave with ideas on how to develop a culture of leadership in their own agency. TAHC&H Faculty/Presenters: Zaundra Ellis, Hospice Product Manager, Axxess About the Presenters:
Zaundra Ellis is the Hospice Product Manager for Axxess. She leverages her many years of expertise in the hospice industry to create a software that is easy to use and allows clients to be clinically, administratively and financially compliant. Prior to joining Axxess, Zaundra served as the Executive Director and Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas. In this role she oversaw an inpatient hospice facility, created and implemented a companywide QAPI program for an organization that served more than 2,500 patients, and used her experience to create operations that improved compliance and maximized reimbursements. Zaundra is an active member of the Texas Association of Home Care and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees. [3365] Creating a QAPI Culture of Leadership in Hospice

Speaker
Ellis, Zaundra
Model
3365

$45.00

1.5 Hrs
Creating an Effective QAPI Program

[3113] Creating an Effective Quality Assurance Performance Improvement (QAPI) Program
Strategies for implementing an effective agency-wide QAPI program. TAHC&H CONFERENCE RECORDING: This program was presented on 08/08/2018 at the Texas Association of Home Care & Annual Conference in Frisco. It is one of 16 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home and office during the subscription period shown at the bottom of this page. Presentation Info: Presentation Date: August 8, 2018 TAHC&H Event: TAHC&H Annual Meeting | Frisco Subscription Type: Individual Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hrs Social Worker 1.25 CEU CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
· Texas Association for Home Care & Hospice is an approved provider of social work education by the Texas State Board of Social Work Examiners, approved provider #1230. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][2]development and interpretation of agency policies §558.260[a][5]quality improvement Program Description:This program presents the regulatory requirements for Quality Assurance Performance Improvement (QAPI), and how to create strategies for implementing the requirements to build an effective agency-wide QAPI program. Program Learning Outcome: Learners will actively engage in the learning activity and indicate an intent to change their practice by creating strategies to implement the requirements to build an effective agency-wide QAPI program to enhance patient outcomes. TAHC&H Faculty/Presenter: Diane Datz, RN, MA, Hospice Educator and Regulatory Specialist, HealthCare ConsultLink About the Presenter:
Diane Datz has been a hospice nurse and chaplain for twenty-five years. In addition to her nursing credentials, she holds a master’s degree in spiritual psychology from the Institute of Transpersonal Psychology, Sophia University, Palo Alto, California and a certificate in gerontology from Our Lady of the Lake University. Diane has published original end-of-life research in Omega Journal of Death and Dying and is a regular presenter at state and national end-of-life conferences and workshops. Diane also serves as an advisor to TrueSolace, an online platform for grief support. Her volunteer commitments include serving on the Advisory Board of ABODE: Contemplative Care for the Dying in San Antonio, Texas and as a Board member of Texas and New Mexico Hospice Organization. Diane co-facilitates meetings for San Antonio Death Café, part of an international movement to encourage public conversations about death and dying. Diane is also an ordained priest in The Old Catholic Church, Province of the United States. She is currently the Hospice Educator and Regulatory Specialist with HealthCare ConsultLink. [3113] Creating an Effective Quality Assurance Performance Improvement (QAPI) Program

Speaker
Datz, Diane
Model
3113

$37.50

1.25 Hrs
Critical Home Health PDGM Claims Processing Update

[3440] Critical Home Health PDGM Claims Processing Update
What does 2020 hold for your reimbursement? Presentation Info: TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access Presentation Date | September 1, 2020 Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management §558.260[a][7]financial management Program Description: The Home Health Proposed Rule 2021 was released June 30, 2020 and while there are not significant changes to the PDGM model there are some details that need to be reviewed! RAPs will have no payments and will have a payment PENALTY if not filed timely. There are some changes to the wage indices in multiple states with swings in the applicable rates of no greater than 5%. Medical Review began again on August 3, 2020, across the nation. What does 2020 hold for your reimbursement? Program Learning Objective(s): Participants will actively engage in the discussion and incorporate best practices for their claims processing under PDGM model in relation to the RAP changes that will impact agency revenue, wage indices and medical reviews. TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc. About the Presenter(s):
Melinda Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1. [3440] Critical Home Health PDGM Claims Processing Update

Speaker
Gaboury, Melinda
Model
3440

$45.00

1.5 Hrs
Cultural Competency for Health Professionals: Caring Across Cultures

[3727] Cultural Competency for Health Professionals: Caring Across Cultures
Competency in the culture of people can broaden our perspective and improve the level of care currently provided. Presentation Info: TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access Presentation Date | November 16, 2022 Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) CE Approval Statements:
· This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. HCSSA Topic(s) Addressed: §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Program Description: Organization culture does not always align to cultural competency. The healthcare industry is unique because we provide care not culture. Competency in the culture of people can broaden our perspective and improve the level of care currently provided. It can feel exhausting and overwhelming unless you can embrace a changing culture. Providing care in a climate that embraces client culture can change the dynamics of the healthcare industry. The presentation is designed to help healthcare leaders develop knowledge, skills, and attitude to perform in a culturally sensitive society. The presenter discusses six core competencies, namely: Inclusive care; Exploring cultural differences; Identify Competency triggers; Understanding Biases; Growth through awareness; Standards and law. TAHC&H Faculty/Presenter(s): Anita Foster-Horne, RSW, MSW, Ph.D., Master Caregivers About the Presenter(s): A Doctor of Management in Organizational Leadership qualifies Dr. Anita as an expert in management and leadership. An undergraduate and a Master’s in Social Work adds to her educational advancement and knowledge of the social effects of equality. As a Certified Professional Coach, Dr. Anita is also qualified as a motivator for professional and individual growth, intelligence, professionalism, ethical values, leadership skills, and educational creativity. These are a few of the extraordinary attributes Dr. Anita exhibits as a speaker, teacher, mentor, trainer, coach, and motivator. With over 25 years of leadership experience, Dr. Anita believes inclusion starts with diversity. In-Depth knowledge of federal and state regulations allow Dr. Anita to train on policy and procedures at multiple levels. A resume holding positions of administrator, director, owner, and operator of several organizations across her career makes Dr. Anita’s character and personality can be defined as an overall professional in leadership, management, and simply hands-on in employee oversight. [3727] Cultural Competency for Health Professionals: Caring Across Cultures

Speaker
Foster-Horne, Anita
Model
3727

$30.00

1.0 Hr
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