ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
Hospice Quality Reporting Program (HQRP)
[3611] Hospice Quality Reporting Program (HQRP)
Learn the changes in the HQRP that were finalized in the Hospice FY 2022 payment rule.
Presentation Info:
TAHC&H Winter Conference 2022 | Dallas | Recorded for On-Demand Access
Presentation Date | February 23, 2022
Program Description: This program describes the components of the Hospice Quality Reporting Program (HQRP) and the financial
impact for hospice providers who do not meet the reporting requirements. You will learn the changes in the HQRP that were finalized in the Hospice FY 2022 payment rule
including the new Hospice Care Index (claims-based) measure, an update on the Hospice Visits in the Last Days of Life (HVLDL) measure, STAR rating for the hospice CAHPS
survey and removal of the seven HIS measures from Care Compare. It also provides an update on the HOPE tool.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s):
Melinda Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and educating
experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and
speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations,
chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently
serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide toOASIS-D1.
[3611] Hospice Quality Reporting Program (HQRP)
- Speaker
- Gaboury, Melinda
- Model
- 3611
$37.50
Hospice Regulatory Compliance: Certifications of Terminal Illness/Election/Comprehensive Assess
[3283] Hospice Regulatory Compliance: Certifications of Terminal Illness/Election/Comprehensive Assessment
These items are part of every medical review and there is a new focus on them during Medicare surveys.
TAHC&H CONFERENCE RECORDING: This program was presented on 08/28/2019 at the Texas Association of Home Care & Hospice 50th
Annual Meeting in Grapevine. It is one of 17 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: August 28, 2019
TAHC&H Event: TAHC&H Annual Meeting | Grapevine
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][3]basic principles of management in a licensed health-related setting
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: Regulatory Compliance is of grave concern always, but especially during times of
heightened scrutiny by medical reviewers. CMS’ has stated concerns about the sources of clinical information for hospice certifications of terminal
illness (CTI) and other recent reminders from CMS emphasizes the importance of compliance with CTI and Medicare election statement requirements. These
items will be part of every medical review and there is a new focus on them during Medicare surveys. The comprehensive assessment of the patient is
the ground work for the care to be provided and requires additional attention by most agencies. This program delves deep into the requirements for
the CTI, Medicare election statement and comprehensive assessment and their impact on operations. It also covers other regulatory and billing necessities
such as the plan of care, Notice of Election (NOE), and current medical review topics.
Program Learning Outcome: Participants will actively engage in the learning activity and indicate an
intent to change their practice by implementing best practices in the comprehensive assessment of the terminal patient to contribute to optimal patient outcomes.
TAHC&H Faculty/Presenter: Melinda A. Gaboury, COS-C, CEO, Healthcare Provider Solutions, Inc.
About the Presenter:
Melinda A. Gaboury with more than 27 years in home care, has over 17 years of executive
speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and
Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PPS training,
billing, collections, case-mix calculations, chart reviews and due diligence. ZPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of
Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board as ex-officio and is Associate Director on the Home Care
Association of Florida Board of Directors. Melinda is also the author of the Home Health Pocket Guide to OASIS-C2: A Reference for Field Staff.
[3283] Hospice Regulatory Compliance: Certifications of Terminal Illness/Election/Comprehensive Assessment
- Speaker
- Gaboury, Melinda
- Model
- 3283
$45.00
HOSPICE RESET: From Grieving to Detachment
[3472] RESET: From Grieving to Detachment
How to go from "burned-out" to resetting your leadership skills.
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 19, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Do you regularly find yourself burned out and searching for separation?
Are you honing in on your leadership skills to not only take care of your patients and caregivers but also tend to your staff’s needs?
Join this discussion with Anita Foster-Horne who will guide you in how we need to “reset” and focus on: Reflection, Revisiting, Recommitting, Reallocating and Reaffirming.
TAHC&H Faculty/Presenter(s): Anita Foster-Horne | MSW, Ph.D., Master Caregivers
About the Presenter(s):
Anita Foster-Horne A Doctor of Management in Organizational
Leadership qualifies Dr. Anita as an expert in management and leadership. An undergraduate and a Master’s in Social Work adds to her
educational advancement and knowledge of the social effects of equality. As a Certified Professional Coach, Dr. Anita is also qualified
as a motivator for professional and individual growth, intelligence, professionalism, ethical values, leadership skills, and educational
creativity. These are a few of the extraordinary attributes Dr. Anita exhibits as a speaker, teacher, mentor, trainer, coach, and motivator.
With over 25 years of leadership experience, Dr. Anita believes inclusion starts with diversity. In-Depth knowledge of federal and state
regulations allow Dr. Anita to train on policy and procedures at multiple levels. A resume holding positions of administrator, director,
owner, and operator of several organizations across her career makes Dr. Anita’s character and personality can be defined as an overall
professional in leadership, management, and simply hands-on in employee oversight.
[3472] RESET: From Grieving to Detachment
- Speaker
- Foster-Horne, Anita
- Model
- 3472
$37.50
Hospice Revenue Cycle – Compliance and Efficiency
[3787] Hospice Revenue Cycle – Compliance and Efficiency
An update on the
latest billing and payment issues while examining best practices for optimizing revenue cycle management and mitigating compliance risks.
Presentation Info:
TAHC&H Event 54th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | August 30, 2023
Program Description: An optimized hospice revenue cycle effectively maintains cash flow and minimizes write-offs.
The Hospice Revenue Cycle continues to be threatened by new challenges yearly. New compliance/medical review risks constantly emerge and the hospice billing and
payment landscape continues to evolve. Recently added complexities created by the expanding Value-Based Insurance Design (VBID) demonstration project and increasing
medical review audits from all sides are topped off by heightened scrutiny by the Office of Inspector General (OIG). This presentation provides hospices with an update on the
latest billing and payment issues while examining best practices for optimizing revenue cycle management and mitigating compliance risks.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s): Melinda A. Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and educating experience, including extensive day to day interaction
with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board
and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3787] Hospice Revenue Cycle – Compliance and Efficiency
- Speaker
- Gaboury, Melinda
- Model
- 3787
$30.00
Hospice Special Focus Program (SFP) & Provisional Period of Enhanced Oversight (PPEO)
[3844] Hospice Special Focus Program (SFP) & Provisional Period of Enhanced Oversight (PPEO)
Reviews the details of both programs and what Hospices can expect.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 22, 2024
Presentation Track | Medicare Hospice
Program Description: Major scrutiny of the Hospice Benefit is well underway nationwide. This program reviews the details of both programs and what Hospices can expect.
The Special Focus Program (SFP), will monitor hospices identified as poor performers based on selected quality indicators. Hospices selected for the SFP will be under additional oversight to enable continuous improvement.
This required program includes the development and implementation of enforcement remedies for noncompliant hospice programs, as well as procedures for appealing determinations regarding these remedies.
These enforcement actions can be imposed instead of, or in addition to, termination of the hospice program’s participation from the Medicare program. Through the PPEO, new providers or suppliers are
subject to prepayment medical reviews designed to address improper billing practices right out of the gate. This program is for newly certified hospices as well as change of ownership and a must-view!
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.22.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s): Melinda A. Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and educating experience, including extensive day to day interaction
with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board
and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3844] Hospice Special Focus Program (SFP) & Provisional Period of Enhanced Oversight (PPEO)
- Speaker
- Gaboury, Melinda
- Model
- 3844
$37.50
Hospice VBID - Value Based Insurance Design Model 2022-23
[3693] Hospice VBID - Value Based Insurance Design Model 2022-23
It is important now more than ever to understand the VBID Model for hospice...
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | September 1, 2022
Program Description: Expanding rapidly, Medicare Advantage networks in twenty-one states and Puerto Rico
are participating in the Value Based Insurance Design Model for hospice. It is important now more than ever to understand the VBID Model for hospice,
how it will impact hospice organizations as well as the ins and outs of working with participating Medicare Advantage Plans. Beginning with the why and
moving through reimbursement, this session will bring the VBID Hospice Component into focus while providing strategies to be successful when partnering with Medicare Advantage plans.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions
About the Presenter(s):
Melinda Gaboury, with more than 28 years in home care, has over 18 years of executive
speaking and educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care
and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of
Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care
Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3693] Hospice VBID - Value Based Insurance Design Model 2022-23
- Speaker
- Gaboury, Melinda
- Model
- 3693
$30.00
Hospital at Home: An Agency Driven Model
[3854] Hospital at Home: An Agency Driven Model
Learn how to build an agency driven Hospital at Home program.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 22, 2024
Presentation Track | All HCSSAs
Program Description: There has never been a more exciting or challenging time to provide care at home.
With progressive changes in the acute care environment and the need to avoid unnecessary transitions in care, home care agencies will be called upon to
provide ever more aggressive interventions outside the hospital. Are you prepared? Advanced care in the home requires a complete interdisciplinary approach,
and administrative burdens, the need for clinical staff, and the role of a more aggressive model of medical direction will be explored. Learn how to build an agency driven Hospital at Home program.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.22.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Summer Napier MLS, BSN, RN, CEO, Healing Hands Healthcare, LLC & J. Robert Parkey, MD, MTS, HMDC, CMD, Hospice of Wichita Falls/Palliative Care of North Texas, Healing Hands Home Health
- Speaker
- Napier, Summer|Parkey, J. Robert
- Model
- 3854
$37.50
How to Develop Specialty Services That Increase the Bottom Line
[2177] How to Develop Specialty Services That Increase the Bottom Line Summary: Insight into identifying & measuring market demand and structuring specialty programs to meet customer needs. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][3]basic principles of management in a licensed health-related setting §558.260[a][10]marketing Faculty: Kenyon, Ginny Program Description: This program provides insight and tools that will assist viewers in identifying opportunities for new services specific to their geographic area and populations they serve, a step by step process for use of the tools and examples of three specialty services - Staffing Services, Concierge Transportation Services and Day Surgery Services - with components of each program and the suggested marketing focus. Viewers will gain an understanding of the use of demographics and the other components necessary to create effective, financially rewarding, specialty service programs. Program Objectives: Upon completion of this program, the viewer will be able to: Identify useful tools and data needed to identify potential specialty programs. Demonstrate the development of two potential programs and identify additional opportunities for specialty program development. Identify the issues and barriers to developing a successful specialty services in a private pay agency . About the Presenter: Ginny Kenyon is founder and principal of Kenyon HomeCare Consulting. Ginny's knowledge and passion for helping clients achieve unique success defines the mission of her company. Known for her ability to produce substantial results in a short period of time, Ginny is well versed in quick turnarounds, including once taking a client from $1.7M to $3M in a little under a year. Ginny holds a Masters in Nursing Administration with minors in Business and Health Services. She has worked as an administrator in Public Health, Home Health, Hospice, and Private Duty home care for the last eighteen years. Education-Training Credits: 1.00 Hr(s) HCSSA Administrator/Alternate [2177] How to Develop Specialty Services That Increase the Bottom Line
- Speaker
- Kenyon, Jennifer
- Model
- 2177
$30.00
How to Get Something Out of Your Financial Statements - Other Than A Headache
[2470] How To Get Something Out of Your Financial Statements (other than a headache)
Summary: Dexter explores financial statements and shows you how to get more from them than just kindling.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Faculty: Braff, Dexter
Program Description: Every month...ok, maybe, maybe not...you
get financial statements. They look impressive – lots of columns, numbers, and ledger accounts, perhaps even a profit.
Unfortunately, as billing systems capture more and more data, financial statements
have gotten so dense and unwieldy that the information you need – and the insight you can get – is beyond the reach of
practically anyone without CPA in their title. Dexter explores financial statements and shows you how to get more from them than just kindling.
Program Objectives: Upon completion of this program, the viewer will be able to:
Identify the key components of a financial statement
Evaluate the most important areas of the financial statement to focus on
Discuss how financial statements can misrepresent the “true” performance
About the Presenter:
Dexter Braff has more than 20 years experience
in health care mergers and acquisitions. Prior to forming The braff group, he was an associate and senior appraiser with Telesis
Mergers & Acquisitions. He also served as regional Director of Finance for Foster Medical Corporation. Dexter has written numerous
feature articles on mergers and acquisitions and finance and has authored the chapter on Home Health Care Valuation in the Handbook
of Business Valuation published by John Wiley & Sons. Additionally, Dexter is a frequent speaker at major industry conferences and
state association meetings. Dexter holds an MBA from the University of Pittsburgh and received the Vincent W. Lanfear Award for
academic achievement, a Masters of Science from the University of Oregon, and a Bachelor of Arts from Cornell University.
Education-Training Credits:
1.50 Hr(s) HCSSA Administrator/Alternate
[2470] How To Get Something Out of Your Financial Statements (other than a headache)
$45.00
How to Improve Outcomes While Dealing with Reimbursement Cuts
[2949] How to Improve Outcomes While Dealing with Reimbursement Cuts
Education-Training Credits:
1.0 Hr(s) HCSSA Administrator/Alternate
Summary:CMS rebasing, Value-Based Purchasing, and episode management strategies to reduce risk
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Faculty:Salmons, Laurie
Program Description:
With the third year of PPS cost rebasing around the corner, it remains very important for agencies to monitor
costs while improving clinical outcomes. Agencies MUST make their operations more efficient to preserve
margins. Meanwhile, on the clinical front, reporting measures call for agencies to focus heavily on reducing
ACH rates. Effective episode management that uses best practice processes and triggers will be the key to
success in both these areas. Presentation Date: 08.10.2016
Learning Outcome: Upon completion of this program, the viewer will be able to:
Describe CMS rebasing, Value-Based Purchasing, and episode management strategies to reduce risk.
About the Presenter:
Laurie Salmons, RN, BSN, Clinical Consulting Manager, McBee Associates, has been a
registered nurse for over 30 years with 20 of those years being spent in the home care industry. Her specialty is working with home care providers to
improve the care delivery services of the elderly while in their homes through episode and disease management strategies.
She has lectured on home care issues for the National Association of Home Care and Hospice and
at regional and state conferences as well. Laurie co-authored a manual on Best Practices for the Home Care Patient.
[2949] How to Improve Outcomes While Dealing with Reimbursement Cuts
- Speaker
- Salmons, Laurie
- Model
- 2949
$30.00
How to Increase Referrals Without Increased Costs
How to Increase Referrals Without Increased Costs Summary: Insight into more effective marketing, sales and referral generation. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities Faculty: Ferris, Michael Program Description: As agencies are faced with unparalled competitive challenges, protecting key accounts and growing their numbers will determine your agency's success over the coming years. This program provides focus on increasing referrals (revenues) without increasing costs. You will discover best practice tricks and techniques to control costs AND increase referrals. Program Objectives: Upon completion of this program, the viewer will be able to: Identify strategies to increase return on investment for sales and marketing programs Discover which skills your sales people need and how to train and manage them Develop plan to manage referral process for implementation at your agency About the Presenter: Mike is the Director of the Marketing, Sales and Customer Service Consulting Division at Simione Consultants. Long a nationally recognized expert in Home Care and Hospice Sales, Marketing and Customer Service, his training programs are the most acclaimed in the country, receiving accolades from some of the biggest CEOs and Sales managers from California to New York. He has the unique perspective of having counseled and consulted with many of the most successful home care and hospice organizations and seen what works on a national basis. Education-Training Credits: 1.0 Hr(s) HCSSA Administrator/Alternate
- Speaker
- Ferris, Michael
- Model
- 1353
$30.00
How to Save Face with Face-to-Face
[3050] How to Save Face with Face-to-Face
Education-Training Credits:
1.25 Hr(s) HCSSA Administrator/Alternate
Summary:The latest and greatest advice on doing Face to Face right!
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][6]risk assessment and management
§558.260[a][8]skills for working with clients, families, and other professional service providers
Faculty: Jennifer Warfield
Program Description: The face-to-face encounter documentation
has been a challenge for the home health industry, especially since the Medicare contractors have reported that preliminary
results for the Probe and Educate Review were not favorable. We still have much to learn when it comes to achieving better
results. If you have already received your five ADRs, use this presentation to learn how to make improvements going forward.
Additionally, of course, for those who have either not received any ADRs or those who have received denials, this is your
opportunity to learn effective strategies for making corrections. It’s important to note that accurate F2F documentation is
an essential part of pre-claim reviews. Join PPS Plus’s Education Director, Jennifer Warfield, as she explains and defines
required documentation, how to receive cooperation from providers, and how to respond to the ADRs for F2F documentation.
Presentation Date: 08.10.2017
Learning Outcomes(s): Participants will actively engage in the learning activity and indicate an intent to
change or enhance their practice by implementing nursing documentation practices that will meet the intent of the Face-to-Face requirements.
About the Presenter:
Jennifer Warfield With over 30 years of healthcare experience,
Jennifer Warfield serves as the education director for PPS Plus, provider of OASIS analysis software, based in Biloxi, MS. She is the author of
two coding guidebooks, certified as a home care coding and OASIS specialist, ICD-10 trainer and frequently travels across the country to educate
home health professionals on important industry topics, like Face to Face documentation, pre-claim review, value-based purchasing, OASIS accuracy and ICD-10 coding.
[3050] How to Save Face with Face-to-Face
- Speaker
- Warfield, Jennifer
- Model
- 3050
$37.50
How to Turn Your Clients into Your #1 Referral Source for Private Pay
[2466] How to Turn Your Clients into Your #1 Referral Source for Private Pay
Summary:Client referral strategies yield positive dividends for private pay agencies.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Faculty: Marcum, Aaron
Program Description: What if you could proudly say to others,
“Our clients and their loved ones are our #1 referral source!” What does this statement communicate to those looking for home care?
In this program, Aaron Marcum, the founder of Home Care Pulse, the leader in Quality Satisfaction
research for the home care industry, will discuss top client referral strategies, used by Best of Home Care® award winning agencies.
Viewers also learn why generating more client referrals is perhaps the best way to grow their business...along with how they can better
tap into this powerful referral source.
Program Objectives: Upon completion of this program, the viewer will be able to:
Understand the relationship between happy clients and client referrals
Explain how to motivate and create incentives for team members to get more client referrals
Identify ways to implement the top methods, used by the Best of Home Care® providers, for obtaining client referrals
About the Presenter:
Aaron Marcum is the Founder and CEO of Home
Care Pulse, a leading organization who specializes in capturing and measuring client and employee satisfaction for hundreds
of private duty home care agencies throughout the United States and Canada. Aaron is also the founder and creator of the
annual Private Duty Benchmarking Study, now in its 4th annual edition. This powerful industry study has quickly become the
largest, most reputable and in-depth study available for the home care industry. Aaron is passionate about helping home care
agency owners and executives accomplish their goals, empower their employees, and confidently provide the best in-home care possible.
Due to his expertise in capturing and measuring performance and his hands on experience as a former successful private duty
home care owner, Aaron continues to be a popular national speaker and respected educator.
Education-Training Credits:
1.25Hr(s) HCSSA Administrator/Alternate
[2466] How to Turn Your Clients into Your #1 Referral Source for Private Pay
- Speaker
- Marcum, Aaron
- Model
- 2466
$37.50
HQRP - Keep Your Quality Up Under the Weight of New Regs and Oversight
[3841] HQRP - Keep Your Quality Up Under the Weight of New Regs and Oversight
Provides focus on the components of the Hospice Quality Reporting Program (HQRP).
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 21, 2024
Presentation Track | Medicare Hospice
Program Description: This program provides focus on the components of the Hospice Quality Reporting Program (HQRP).
Ensure you know the components of quality that your agency is judged on now and in the future. You will hear how you can be prepared for success by ensuring that your quality measures reflect your best outcomes,
even with all of the updated hospice regulations for 2024. Don't let industry changes take you by surprise, foundational quality is your best defense against additional oversight.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.21.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Colleen Woods, Senior Consultant and Lead Educator, JCC Consulting
About the Presenter(s): Colleen Woods has worked in the home care industry since 1996, holding various positions in both home health &
hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and lead educator with JCC Consulting, and services
home health and hospice agencies in Texas.
Colleen enjoys helping agency leaders navigate the constant changes and challenges in the current home health and hospice industries.
She enjoys assisting in the incorporation of meaningful and impactful changes into their agency’s operations – both administrative and clinical, in order to provide high
quality care that is both sustainable while maintaining regulatory requirements and promoting excellent patient care.
[3841] HQRP - Keep Your Quality Up Under the Weight of New Regs and Oversight
- Speaker
- Woods, Colleen
- Model
- 3841
$30.00
I Want to Start a Hospice: How Does that Work?
[PGM1803] I Want to Start a Hospice: How Does that Work? Subscription Type:Individual Faculty: Swiger,Markland,Tieken,McMinn,Sharp If you are a home health agency and want to start a hospice this program is for you. There are two program segments; segment 1 is a presentation from three home health and hospice experts (McMinn, Markland and Tieken) who advise you on the best operational practices and provide lessons learned when an established home health agency decides to venture into hospice, including: staffing issues comprehensive assessments regulatory differences including QAPI convening the IDT/IDG and the hospice role in nursing facilities Segment 2 allows a panel of all five home health and hospice experts to further discuss and address a series of written audience questions on this topic. Program Goal: This program enables the viewer to understand regulatory and operational differences between home health and hospice in order to make an informed decision about adding hospice care to home health. About the Presenters: Holly Swiger Ph.D., M.P.H., R.N. is the Vice President of Public Affairs for VITAS Healthcare Corporation. She works closely with the hospice industry, legislators and regulators to provide education and support for the promotion of sufficient access and reimbursement for hospice services. She gained her hospice operations experience as the President/CEO of San Diego Hospice for 10 years prior to her current position with VITAS. Prior to hospice, Holly worked in home health. Dr. Swiger has previously served 8 years as the National Hospice & Palliative Care Organization’s Board of Directors. Holly is a member of the NHPCO’s Regulatory Committee, Managed Care Advisory Committee, CMS Regional Task Force and Chairs the Medicaid Task Force. Dr. Swiger also serves on the Public Policy Committee for the Hospice associations in Texas, California, Kansas and Missouri. Rebecca McMinn, BSN, RN, MBA brings twenty-five years of experience in the hospice field to the Texas based home health and hospice consulting firm, HealthCare ConsultLink. With over 35 years in nursing, the majority of her experience has been in the ICU setting and in hospice. Rebecca served on the Louisiana-Mississippi Hospice Organization’s Board, Board Member and Past President of Texas New Mexico Hospice Organization, and is a member of Texas Association for Home Care & Hospice’s Clinical Practice Committee. Mary Helen Tieken, RN, BSN is the Owner/Administrator of Nurses In Touch, Inc., a licensed and certified home health and hospice agency she established in 1990 in Floresville, Texas. She has been a registered nurse for 32 years with a background in Oncology, Neurology, and Urology, and has spent the last 27 years in home health and hospice. Susan Markland, RN, BSN is currently the Gulf Coast Regional Administrator for CHRISTUS VNA Homecare Services. Susan has 11 years experience in Hospice Administration and more recently has entered the Home Health and PAS arenas as well. She is a passionate advocate for quality patient care and a leader in demonstrating Home Care services can be profitable even with a not for profit organization. Susan serves on the Board of Directors at TAHC&H, is a member of the Education Committee and a member of the recently formed Hospice Committee. Having survived the teenage years of 6 daughters, she faces Health Care reform with calm, humor and a resolve to not become entrenched in the drama. With 34 years in patient care and 26 years home health and hospice nursing experience, Susan Sharp, RN, BS is the Alternate Administrator/DON for Genesis HomeCare, Inc. and the Administrator/Alternate DON for Genesis HospiceCare. From 1982-1992, Susan had Supervisory Nurse/Administrator Roles in various settings, including home health, hospital nursing supervisor, director of patient care services, registration, and inservice for facility staff. Education-Training Credits: 1.75 Hr(s) HCSSA Administrator/Alternate
- Speaker
- Swiger,Markland,Tieken,McMinn,Sh
- Model
- 1803
$52.50
Implementation Strategies for RCD in the New World of PDGM
[3370] Implementation Strategies for RCD in the New World of PDGM
Learn from the presenters experience with RCD and ensure your success.
TAHC&H CONFERENCE RECORDING: This program was presented on 2/13/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 13, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: With the implementation of RCD March 2nd, providers in Texas must be able to adapt quickly
and move from implementing PDGM in January to implementing RCD in March. Illinois and Ohio have gone before us and have valuable experience to share with
Texas agencies. This presentation features Executive Director, Sara Ratcliffe, from the Illinois Homecare and Hospice Council, who has been on the front
line of advocacy with CMS and Palmetto GBA, who will discuss their ongoing advocacy and problem solving around RCD along with
Cheryl Adams, RN, BSN, MBA, Administrator, At-Home HealthCare of Sparta Community Hospital, who will share her agency’s techniques that have helped her to
achieve a better than 100% affirmation rate. Learn from their experience and ensure your success.
TAHC&H Faculty/Presenters: Cheryl Adams, RN, BSN, MBA, Administrator, At-Home HealthCare of Sparta Community Hospital; Sara Ratcliffe, Executive Director, Illinois Home Care & Hospice Council
About the Presenters:
Cheryl Adams RN, BSN, MBA with 40 years of clinical nursing and healthcare executive experience. Cheryl has been the
administrator of At-Home Health Care of Sparta Community Hospital since its inception in 1996. Cheryl is responsible for developing, implementing and sustaining the business plan for the
hospital based home health agency known as At-Home Health Care. The agency under her direction has a history of multiple deficiency free surveys, a reduction in acute care hospitalization
rate, improved patient satisfaction and implementation of a telehealth program. Cheryl is credentialed as a Home Health ICD-10 Coder and OASIS Specialist. Cheryl is committed to having a
voice for the home care industry and the people that are served. She feels it is important that leaders of home care ensure access to care but also quality of care to those we serve all
while staying compliant with rules and regulations of home health. With the implementation of the pilot program of Pre-claim Review in IL, Cheryl has succeeded in achieving a 100% affirmation
rate through the education and implementation of processes to ensure accurate, complete documentation.
Sara Ratcliffe serves as executive director of the Illinois HomeCare & Hospice Council (IHHC) working with its Board and our team to deliver
exceptional member services, quality educational opportunities, industry leadership and advocacy on public policy issues. Sara has successfully lobbied Congress and the Centers for Medicare
and Medicaid Services to benefit the IHHC membership. She has expertise in large group processes and thrives on coalition building, creative solutions and working toward consensus. A one-time
high school art teacher, Sara earned a BFA in Art History from the University of Illinois, Urbana-Champaign. Sara serves as the Treasurer of the Central Illinois Foodbank and is a member of
the Community Foundation for the Land of Lincoln Young Philanthropists.
[3370] Implementation Strategies for RCD in the New World of PDGM
- Speaker
- Adams, Cheryl + Ratcliffe, Sara
- Model
- 3370
$45.00
Improving Care at Home for Veterans
[3853] Improving Care at Home for Veterans
Explore the special needs of veterans and funding sources available and create a
niche market through the development of a veteran centric specialty program.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 21, 2024
Presentation Track | All HCSSAs
Program Description: There are nearly 20 million veterans in the United States. Thirty percent of those veterans have multiple chronic
conditions that can be managed by the care at home industry. Almost ¼ of the deaths in the United States are veterans which means community providers can play a significant
role in the treatment and education of this distinguished population. By exploring the special needs of veterans and funding sources available, organizations can create a
niche market through the development of a veteran centric specialty program and improve the lives of those that have served our country and communities. This program addresses all
care at home service lines and is applicable to hospice, home health, and private duty agencies.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.21.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Tammy Ross, Senior Vice President of Professional Services at Axxess
About the Presenter(s):
Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company.
She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry
using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist
clients with clinical and operational strategic planning and development.
[3853] Improving Care at Home for Veterans
- Speaker
- Ross, Tammy
- Model
- 3853
$30.00
Improving Care at Home For Veterans Using Private Duty as a Care Delivery Mode
[3506] Improving Care at Home For Veterans Using Private Duty as a Care Delivery Mode
Nearly 20 million veterans in the United States and 30% of those veterans have multiple
chronic conditions that may be managed by private duty care...
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2021
Program Description: There are nearly 20 million veterans in the United States and 30% of those veterans have multiple
chronic conditions that may be managed by private duty care. Most veterans and private duty organizations are unaware of the multiple funding sources available to
pay for veterans care. Educating your team on the variety of benefits available to veterans for post-acute care (private duty, home health, and hospice care)
will ensure that your organization is ready to grow your referral sources while providing a niche market to those that have served our country so well. In this presentation
Tammy Ross will speak with retired Air Force Col. Terry Ross about where home care organizations and veterans can find the funding needed to cover care in the home
and will discuss practical considerations for caring for veterans.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][9]community resources
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Tammy Ross, Senior VP, Professional Services, AXXESS
About the Presenter(s):
Tammy Ross is the Senior Vice President of Professional Services at Axxess,
the leading home healthcare technology company. She oversees the professional services division at Axxess with a focus on practical operational
solutions for the home health, home care, and hospice sectors of the post-acute care industry using technology. Prior to joining Axxess,
Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist
clients with clinical and operational strategic planning and development.
[3506] Improving Care at Home For Veterans Using Private Duty as a Care Delivery Mode
- Speaker
- Ross, Tammy
- Model
- 3506
$45.00
Inbound Marketing: The Skinny on Social Media
[PGM2010] Inbound Marketing: The Skinny on Social Media Summary: Understand the role social media plays today, what's out there and how to integrate in your agancy marketing. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][8]skills for working with clients, families, and other professional service providers §558.260[a][10]marketing Faculty: Orsini, Merrily Program Description: Technology is changing how people find and choose home care providers. One of the biggest changes is the interactive component achieved through social media. From blogging to Facebook, from LinkedIn to Google+, Twitter to Pinterest, this program teaches you how to integrate traditional agency marketing into today’s strategy. Program Objectives: Upon completion of this program, the viewer will be able to: Discuss social media strategy and best practices Determine who your social media target is Evaluate how to reach your social media target(s) Describe popular platforms and how to use them Explain how to work social and traditional marketing together About the Presenter: Merrily Orsini, Managing Director of Corecubed, is an expert marketing strategist, multiple award-winning business leader, community activist and serial entrepreneur based in Louisville, Kentucky. She was a pioneer in the home care industry, creating a geriatric care managed model for non-medical long term in-home care in 1981. After selling that business in 1996, Ms. Orsini followed her passion for communications and design and started building Corecubed, a full service internet marketing company specializing in home care. Education-Training Credits: 1.50Hr(s) HCSSA Administrator/Alternate [PGM2010] Inbound Marketing: The Skinny on Social Media
- Speaker
- Orsini, Merrily
- Model
- 2010
$45.00
Inclusive Leadership: A Critical Leadership Milestone
[3514] Inclusive Leadership: A Critical Leadership Milestone
Your role as a homecare leader for Diversity, Equity, and Inclusion (DEI).
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 11, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: In this session you'll discover a safe space to hear about and talk about Diversity, Equity, and Inclusion (DEI).
After a brief overview of DEI, attendees are invited to complete a self-assessment to explore their readiness for the Inclusive Leadership journey.
Ms West shares how clarity of values and mastery of distinct traits can equip today’s leaders to become catalysts for meaningful change and a more effective fight against bias and discrimination.
Program Learning Objective(s): Coming Soon
TAHC&H Faculty/Presenter(s): Belinda West, OTR, C-SIPT Thrive Skilled Pediatric Care, Clinical Director, Therapy Occupation Humanity, Founder
About the Presenter(s):
Belinda West's career as a licensed and registered Occupational Therapist has spanned more than 35 years.
Settings include psychiatric, acute care, burns, SNF, school-based, adult, and pediatric home health. As the Clinical Quality Director, for Thrive SPC, Belinda provides leadership,
consultation, regulatory support, staff education, and program development. She frequently speaks on ethics, clinical excellence, and personal development topics for a variety of
entities across the country.She is the Founder of Occupation Humanity, LLC (in launch phase), which provides DEI consultation and experiential programming committed to fighting
healthcare disparity.She proudly served on the TAHCH Education and Pediatric Committees in the past and was accepted to resume service on the Pediatric Committee in 2019.
Belinda is also honored to serve as the Chair of the TAHCH DEI Task Force, which was formed in 2020.
[3514] Inclusive Leadership: A Critical Leadership Milestone
- Speaker
- West, Belinda
- Model
- 3514
$45.00
