ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
HOS Can Your Hospice Documentation Survive a Medical Review Audit?
[3766] HOS Can Your Hospice Documentation Survive a Medical Review Audit?
A fun and fast paced session sharing tips and tricks for improving overall documentation, plans of care, and IDG documentation.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Hospice Providers package.
Order PKG6997 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: With an increase in TPE, UPIC and SMRC audits agencies need to ensure each chart can stand alone when audited.
We know the #1 reason hospice agencies fail audits, have claims denied and have to pay money back is when the terminal diagnosis is not substantiated at admission and throughout
the benefit period. Jennifer Prescott RN, MSN, CDP
Founder/COO of Blue Water Homecare and Hospice, outlines the keys to success for hospice documentation for each discipline to support clinical eligibility based on LCD’s
(Local Coverage Determination) and Medicare Conditions of Participation. It is a fun and fast paced session sharing tips and tricks for improving overall documentation,
plans of care, and IDG documentation.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Jennifer Prescott, RN, MSN, CDP, Founder, COO, Blue Water Homecare and Hospice
About the Presenter(s): Jennifer Prescott t Home care agency and Hospice in Central Texas. As a seasoned professional with over 25 years
of experience in nursing and clinical operations, Jennifer is known for compassionate care for the elderly and maximizing operational excellence. She most recently served as
Regional Executive Director at Altus Hospice where she increased sales 300% and tripled the average daily census in 2 1/2 years. Before that, Jennifer was Nurse Manager
Operations at Duke University Hospital where she managed the daily operations of three ambulatory clinics serving 36,000 patients per year. During her tenure, initiatives
Jennifer led resulted in a 75% reduction in fall rates during a six month period. Jennifer began her nursing career learning industry best practices at world class Children's Hospital of Philadelphia.
Jennifer holds a Masters of Science in Nursing from Duke University specializing in Healthcare Leadership and a Bachelor of Science in Nursing from University of Delaware.
Jennifer proudly serves as an Executive Board Member for Capital Area Parkinson’s Society, and VP of Outreach and Education. She is also on the Executive Board of The Alzheimer's
Association Central Texas Chapter, Advisory Board member at Intuily, and Goodwill Industries Executive Healthcare Advisory Committee. Jennifer is a Certified Dementia Practitioner (CDP). She is based in Austin, TX.
[3766] HOS Can Your Hospice Documentation Survive a Medical Review Audit?
- Speaker
- Prescott, Jennifer
- Model
- 3766
$30.00
HOS Hospice Emergency Preparedness
[3769] HOS Hospice Emergency Preparedness
Outlines the required components, steps and timelines needed to ensure agencies are survey ready.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Hospice Providers package.
Order PKG6997 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: An Emergency Preparedness program that includes all required elements will result in a survey free of E-tags and an agency
prepared to deal with all possible hazards! This session outlines the required components, steps and timelines needed to ensure agencies are survey ready related to the Emergency Preparedness Conditions of Participation.
It also addresses all required components of a compliant Hospice Emergency Preparedness Program that meets regulatory guidelines and includes all required elements to be an effective Emergency Preparedness Program.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Victoria Barron, MBA, BSN, RN, COS-C, Clinical Consultant, Healthcare Provider Solutions
About the Presenter(s): Victoria Barron is a Registered Nurse who joined Healthcare Provider Solutions in December 2021 as a Clinical Consultant.
As part of the HPS clinical consulting team, Victoria provides support and solutions to home health and hospice agencies nationally to achieve regulatory compliance. With more than 38
years of nursing and healthcare experience, the majority of Victoria’s career has been in the home services arena including home health, hospice, home care, and home infusion where she
has served in various roles. In home health and hospice, Victoria has served as agency administrator, interim administrator, clinical director, CHAP surveyor, mock surveyor, QAPI team
member and consultant. In private duty she has served as agency administrator, and in home infusion as marketing director and infusion Registered Nurse. Victoria is a licensed Multistate
Registered Nurse and is a CHAP certified Home Health and Hospice Consultant.
[3769] HOS Hospice Emergency Preparedness
- Speaker
- Barron, Victoria
- Model
- 3769
$30.00
HOS Infection Control
[3768] HOS Infection Control
Presents the current regulatory requirements for infection control for hospice agencies.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Hospice Providers package.
Order PKG6997 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: This program presents the current regulatory requirements for infection control for hospice agencies, including practical implementation of the regulations within your
agency. With the cessation of the COVID-19 PHE and the increased oversight on hospice agency operations, agencies must ensure their compliance with all regulations, and
guidelines – including the recently updated State operations manual surveyor guidance. The session offers tips and tools for you to use as you tackle the ongoing challenge of
educating staff, patients and caregivers about this ever-important requirement.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][8]infection control
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Colleen Bryan, Senior Consultant, Lead Educator, JCC Consulting
About the Presenter(s): Colleen Bryan Colleen Bryan has worked in the home care industry since 1996, holding various
positions in both home health & hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a
senior consultant and lead educator with JCC Consulting, and services home health and hospice agencies in Texas. Colleen enjoys helping agency leaders
navigate the constant changes and challenges in the current home health and hospice industries. She enjoys assisting in the incorporation of meaningful
and impactful changes into their agency’s operations – both administrative and clinical, in order to provide high quality care that is both sustainable
while maintaining regulatory requirements and promoting excellent patient care.
[3768] HOS Infection Control
- Speaker
- Woods, Colleen
- Model
- 3768
$30.00
HOS QAPI - Make A Compliance Program Prepare You for Surveys
[3767] HOS QAPI - Make A Compliance Program Prepare You for Surveys
How to strive to establish a culture of compliance to consistently be ready for a survey at any moment.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Hospice Providers package.
Order PKG6997 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: Providers should strive to establish a culture of compliance to consistently be ready for a survey at any moment.
An effective compliance program can maintain an agency's survey readiness. They drive a provider to establish a culture of proactive adherence to regulations, promote prevention,
detection and resolution of conduct that does not conform to program requirements AND meet survey standards at all times.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Brian W Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, Healthcare Consulting Manager, Wipfli
About the Presenter(s): Brian W Lebanion has more than 25 years of experience in the healthcare industry and provides consulting services for all aspects of home
health care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients and providers survey/licensure coaching, clinical review and
training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training.
[3767] HOS QAPI - Make A Compliance Program Prepare You for Surveys
- Speaker
- Lebanion, Brian W
- Model
- 3767
$37.50
HOS What to expect with Hospice Surveys & New Hospice Guidelines
[3770] HOS What to expect with Hospice Surveys & New Hospice Guidelines
Reviews the hospice survey changes and provides insight on how to prepare.
Want to Save Time? This and 4 additonal programs are included in the Survey Preparedness Workshop for Hospice Providers package.
Order PKG6997 to get all 5!
Presentation Info:
TAHC&H Event | Spring Virtual Conference | Recorded for On-Demand Access
Presentation Date | May 11, 2023
Program Description: CMS has updated the surveyor protocols and trainings for hospice under direct pressure from the OIG. These surveys are intended on insuring all hospices are providing the
quality of care that we all want in our industry- but it still may increase the difficulty we find with the survey process to ensure full compliance. These rules are being
applied whether you are surveyed by your state, or by an accrediting organization such as Joint Commission, CHAP or ACHC. This session reviews the changes, but even more
importantly provides insights on how to best prepare for these new interview questions, home visit observations and high risk record review areas. Bonus: Tools will be
provided for your own preparation and success!
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 05.11.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Annette Lee, RN, MS, HCS-D, COS-C, CEO and Founder, Provider Insights, Inc.
About the Presenter(s): Annette Lee Annette is a registered nurse, with a Master’s in Health Care Administration, practicing since 1990. For over a decade she worked with the CMS Home Health and Hospice intermediary, Cahaba GBA and CGS, where she provided review of, and education on home health and hospice documentation. She worked as a specialist in the Medical Review, Appeals, and Provider Education departments, and assisted with cross-MAC quality assurance and training.
Annette then founded Provider Insights, Inc. providing consultative support and provider education regarding Medicare reimbursement issues and effective documentation strategies, assisting providers across the nation with Survey Preparation, ADRs and appeals. Today she continues to marry together her experience in the “real world” and the inside knowledge of Medicare to ensure providers can meet the requirements of CMS, and ensure compliant, efficient operations.
[3770] HOS What to expect with Hospice Surveys & New Hospice Guidelines
- Speaker
- Lee, Annette
- Model
- 3770
$37.50
Hospice | Breathing Life into Bereavement Services
[3582] Hospice | Breathing Life Into Bereavement Services
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | April 14, 2021
Program Description: As hospice professionals, we comfort family members suffering through
the sadness and grief related to the death of a loved one. The bereavement program we provide helps them cope and eventually thrive
in their new normal. It is hard but fulfilling work. All too often, bereavement services are not seen as a vital role of hospice care.
What if the bereavement program is reevaluated, along with the role of the bereavement coordinator? What if bereavement services can
be viewed in a new way? The concepts provided in this webinar will help your bereavement program to thrive and grow while serving
those dealing with death in a meaningful way. In this session, we will discuss the role of the bereavement program and adding the
bereavement coordinator as a member of the hospice team, what regulations say about bereavement services, and how to breathe
new life into bereavement services by viewing it from a different perspective.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Zaundra Ellis | Hospice Product Manager, Axxess
About the Presenter(s):
Zaundra Ellis leverages her many years of expertise in the hospice industry to create a software
that is easy to use and allows clients to be clinically, administratively and financially compliant. Prior to joining Axxess, Zaundra served as the Executive Director and
Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas. In this role she oversaw an inpatient hospice facility, created and implemented a
companywide QAPI program for an organization that served more than 2,500 patients, and used her experience to create operations that improved compliance and maximized
reimbursements. Zaundra is an active member of the Texas Association of Home Care and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees.
[3582] Hospice | Breathing Life Into Bereavement Services
- Speaker
- Ellis, Zaundra
- Model
- 3582
$37.50
Hospice | Conditions For Payment – You Do Want to Keep Your Monies, Don’t You?
[3580] Hospice | Conditions For Payment – You Do Want To Keep Your Monies, Don’t You?
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | January 14, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: This session will outline and detail specific methods, backed up by regulatory references
that can ensure your hospice bills accurately for the care you plan and provide. The emphasis will be on how to ensure that the clinical activities including
eligibility criteria and on-going documentation requirements such as the face to face encounters, the physician narratives, and necessary orders for changes
in condition are included in the billing audit procedures. The speaker will also include information you need to know about transfers to and from your hospice,
billing for contracted physicians, inpatient and respite stays and conditions for payment. This discussion will include principled practices that must be included
in a hospice’s billing policies and procedures in order to mitigate possible implications of fraud and abuse.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s):
Melinda, with more than 28 years in home care, has over 18 years of executive speaking and educating experience,
including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association
meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR
&TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board and Work Group
and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3580] Hospice | Conditions For Payment – You Do Want To Keep Your Monies, Don’t You?
- Speaker
- Gaboury, Melinda
- Model
- 3580
$37.50
Hospice | Intake and Eligibility
[3585] Hospice | Intake And Eligibility
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | November 11, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: We will look at the different types of hospice patients we admit
during intake and the questions to ask. We will look at how to pull their eligibility and then focus on where the patient is coming
from to tell us what type of NOE we should bill for each particular patient.
TAHC&H Faculty/Presenter(s): Petria McKelvey, CEO, Precision Medical Billing
About the Presenter(s):
Petria McKelvey is CEO and Founder of PMB, with 30 years of experience in the medical billing industry.
Petria's expertise runs wide and deep. She has helped hundreds of private practitioners and healthcare organizations solve their billing challenges and recover millions of dollars
in lost revenues. She personally has performed over 1000 audits.
[3585] Hospice | Intake And Eligibility
- Speaker
- McKelvey, Petria
- Model
- 3585
$22.50
Hospice | Levels Of Care – A Team Effort
[3583] Hospice | Levels Of Care – A Team Effort
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | May 20, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: In this session, the four levels of care will be examined to include how the interdisciplinary team determines
the appropriate level of care for each patient. This discussion will include detailed descriptions of each of the hospice team members and how each member influences the quality
of hospice care and ultimately the appropriate level of care. There will be a thorough discussion on how to meet the Interdisciplinary Group Conditions of Participation and how
effective engagement of the team members leads to improved patient and family satisfaction and ethical practices. This session will explore ideas on how to handle situations when
the team doesn’t agree on the appropriate level of care, and how to deal with live discharges incorporating licensure and Conditions of Participation compliance requirements for
these important, potentially life-changing decisions.
TAHC&H Faculty/Presenter(s): J Robert Parkey, MD MTS HMDC CMD,Board Certified in Family Medicine & Hospice and Palliative
Medicine, Certified Hospice Medical Director, Certified Post-Acute and Long-Term-Care Medical Director, Healing Hands Healthcare, LLC- Wichita Falls, Texas
About the Presenter:
J. Robert Parkey is a sixth-generation native of the Wichita Falls area, and
received his Doctorate in Medicine from the University of Texas Medical Branch in Galveston, and then completed his residency in Family Medicine
at the University of Oklahoma campus in Tulsa, where he served as Chief Resident. In 2010, he completed a Masters degree in Theological Studies
from the University of Dallas in Irving, with a personal emphasis in Biomedical Ethics.
Dr. Parkey practiced rural medicine in Henrietta, Texas for 17 years, but found a special love for the care of the elderly,
those with dementia, and for patients with terminal and life-limiting illnesses, expanding his medical specialization and joining the medical staff of
Hospice of Wichita Falls in 2008, then closing his rural practice in 2013. He is a member of numerous medical societies, including the American Academy
of Hospice and Palliative Medicine, the Society for Post-Acute and Long-Term Care, the American Geriatrics Society, the American Society for
Bioethics and Humanities, and the Catholic Medical Association.
His “spare time” is filled caring for his family ranch in Clay County, and trying to keep up with his wife Katie
(a Registered Nurse who helps him run his private practice and who serves in a number of volunteer capacities in the area) and their three
daughters. His hobbies include fishing and literature, and he is a member of the Wichita Falls Poetry Society, the Texas Poetry Society, and
the Academy of American Poets.
Dr. Parkey holds board certifications in Hospice and Palliative Medicine, Family Medicine, and board
certification by the Hospice Medical Director Certification Board. He also holds board certification from the American Board of
Post-Acute and Long-Term Care Medicine.
[3583] Hospice | Levels Of Care – A Team Effort
- Speaker
- Parker, Robert
- Model
- 3583
$37.50
Hospice | Long Length of Stay (LLOS) Compliance
[3587] Hospice | Long Length Of Stay (LLOS) Compliance
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | August 12, 2021
Program Description: Medicare Administrative Contractors (MACs), Unified Program Integrity Contractors (UPICs) and
Supplemental Medical Review Contractors (SMRCs) are busy in the hospice industry right now. As CMS and contracted agencies improve their use of data to evaluate
outliers in the hospice community, it’s crucial for providers to understand how data is used, where to find provider information, and how to evaluate documentation
in cases in Long Length of Stay (LLOS) cases. This session will cover the basic factors that contribute to LLOS and identify the proper tools providers can
utilize for tracking decline. The session will also cover the process of completing documentation reviews, what to consider in determining ongoing decline
and terminality, and how to respond to a request for additional review.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Dee Geray, RN, Senior Clinical Consulting Manager, McBee
About the Presenter(s):
Dee Geray, Senior Clinical Consulting Manager at McBee, has more than 30 years
clinical and operational experience, including 6 years of military service and 20 years of hospice experience in a variety of roles with not-for-profit,
for-profit, independent and corporate structured environments. Her expertise includes operationalizing CMS regulatory requirements, providing compliance
and due diligence oversight, and implementing best operational and clinical practices. Dee works with hospice providers and investment firms nationwide
on several project scopes and oversees a team of consultants who perform audits that include billing compliance reviews, state and accreditation survey
plan of correction support, pre and post-claim reviews, mock surveys, and appeal support. She has presented in both State and National conferences
on current hospice topics and industry trends.
[3587] Hospice | Long Length Of Stay (LLOS) Compliance
- Speaker
- Geray, Dee
- Model
- 3587
$30.00
Hospice | Palliative Care: Expanding Our Reach Across Providers
[3581] Hospice | Palliative Care: Expanding Our Reach Across Providers
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | March 11, 2021
Program Description: Do you see the words "palliative care" and think Hospice?
Many do, but that would be the furthest from the truth! Palliative care applies to a multitude of providers in the Home Care
Industry. Join Dr Linda Tavel in this insightful webinar as she delves into the definition and history of palliative care,
guidance on how to start a palliative program and palliative care best practices all while she applies this across the continuum of providers.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Linda Tavel, MD MBA FAAHPM, Hospice Medical Director
Texas Home Health and Hospice, AccentCare/Seasons Hospice
About the Presenter(s):
Dr. Linda Tavel serves as National Hospice Medical Director for Accentcare Hospice and Hospice Medical Director
for Texas Home Health and Hospice in Houston, Texas. She graduated from the University of Texas Health Science Center at Houston, and completed a residency in Family Medicine at
Memorial Hermann Southwest Hospital, where she trained alongside chaplain trainees at the Clinical Pastoral Education program. She obtained an MBA from University of Houston a
t Clear Lake in 1999. She has practiced hospice and palliative medicine since 2001—full time since 2004. Her interests are in performance improvement, patient safety as it pertains
to the care of hospice and palliative care patients, and in decision making tools for advance care planning. She also has passions for creating a healing environment. Dr. Tavel is
a proud native Houstonian and lives with a Geriatrician, a Web Designer, and a cat.
[3581] Hospice | Palliative Care: Expanding Our Reach Across Providers
- Speaker
- Tavel, Linda Dr
- Model
- 3581
$37.50
Hospice | QAPI - Meaningful Insight for Hospice Leaders
[3586] Hospice | QAPI - Meaningful Insight For Hospice Leaders
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | July 15, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: Culture is the character of an organization. It touches every part of a business, the service
it provides, the clients it serves and, ultimately, affects its financial performance. While quality elements are defined and regulated in hospice and palliative
care, it is easy for the associated reporting to become just that, a report. What if quality became a member of your team, with a clear job description and
introduced to every new team member on day one? With a clear understanding of how a culture of quality can positively impact patient care, improve employee
satisfaction, regulatory and financial performance, hospice and palliative care leaders can take their quality programming from mundane to meaningful.
TAHC&H Faculty/Presenter(s): Zaundra Ellis | Hospice Product Manager, Axxess
About the Presenter(s):
Zaundra Ellis leverages her many years of expertise in the hospice industry to create a software
that is easy to use and allows clients to be clinically, administratively and financially compliant. Prior to joining Axxess, Zaundra served as the Executive Director and
Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas. In this role she oversaw an inpatient hospice facility, created and implemented a
companywide QAPI program for an organization that served more than 2,500 patients, and used her experience to create operations that improved compliance and maximized
reimbursements. Zaundra is an active member of the Texas Association of Home Care and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees.
[3586] Hospice | QAPI - Meaningful Insight For Hospice Leaders
- Speaker
- Ellis, Zaundra
- Model
- 3586
$37.50
Hospice | Seeing Volunteer Programming Through the Lens of 2021
[3584] Hospice | Seeing Volunteer Programming Through The Lens Of 2021
A 2021 Hospice Academy Presentation
Presentation Info:
TAHC&H Virtual Event | Hospice Academy 2021 | Recorded for On-Demand Access
Presentation Date | June 10, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][9]community resources
Program Description: Volunteers are an important part of a hospice organization’s operations, compliance,
and quality performance. Where would we be without our volunteers? In a world where technology is an important part of everyday life, successful
volunteer professionals leverage technology to develop a volunteer recruitment and retention strategy. Gone are the days of posting volunteer
opportunities at the local coffee shop, library, or the current volunteer recruitment websites. To stand out, volunteer professionals need to
understand how to develop a volunteer recruitment and retention strategy that includes an analysis of the current volunteer program to identify
what is working well and not so well. Using that information and leveraging what we will be discussing in this session, your volunteer program
will grow in ways that you may have never imagined.
TAHC&H Faculty/Presenter(s): Zaundra Ellis | Hospice Product Manager, Axxess
About the Presenter(s):
Zaundra Ellis leverages her many years of expertise in the hospice industry to create a software
that is easy to use and allows clients to be clinically, administratively and financially compliant. Prior to joining Axxess, Zaundra served as the Executive Director and
Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas. In this role she oversaw an inpatient hospice facility, created and implemented a
company wide QAPI program for an organization that served more than 2,500 patients, and used her experience to create operations that improved compliance and maximized reimbursements. Zaundra is an active member of the Texas Association of Home Care and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees.
[3584] Hospice | Seeing Volunteer Programming Through The Lens Of 2021
- Speaker
- Ellis, Zaundra
- Model
- 3584
$37.50
Hospice Care Index – Are your Index Values Reflecting the Care that You Provide?
[3685] Hospice Care Index – Are your Index Values Reflecting the Care that You Provide?
Do you know your number and what it means for you?
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | August 31, 2022
Program Description: The Hospice Care Index was added to hospice quality reporting in the fall of 2021 and is
a big move by CMS to claims-based quality measurement in hospice. Now that the HCI is available in agency data and public reporting, hospices must get to
know the background of this new quality reporting measure, what the components of this rating scale are, and the potential impact for you and your agency.
Do you know your number and what it means for you?
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Colleen Bryan, MSNed, RN, Senior Consultant, Primary Nurse Planner; JCC Consulting
About the Presenter(s):
Colleen Bryan has worked in the home care industry since 1996, holding various positions in both home health &
hospice agencies including field nurse, case manager, educator, QA manager, DON and Administrator. Colleen is currently a senior consultant and lead educator with JCC Consulting,
and services home health and hospice agencies in Texas.
Colleen enjoys helping agency leaders navigate the constant changes and challenges in the current home health and hospice industries. She enjoys assisting in the incorporation
of meaningful and impactful changes into their agency’s operations – both administrative and clinical, in order to provide high quality care that is both sustainable while
maintaining regulatory requirements and promoting excellent patient care.
[3685] Hospice Care Index – Are your Index Values Reflecting the Care that You Provide?
- Speaker
- Woods, Colleen
- Model
- 3685
$45.00
Hospice Clinical Documentation: Painting the Picture for Payment
[PGM2170] Hospice Clinical Documentation: Painting the Picture for Payment Summary: A focus on proper documentation for hospice. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][2]development and interpretation of agency policies §558.260[a][5]quality improvement Faculty: Markland, Susan Program Description: Documentation is crucial to a hospice agency’s success. How does one paint the picture, but not the house? Complete and concise documentation provides smooth, accurate and timely payment to your hospice agency. This program presents and discusses documentation standards including an overview of International Classification of Functioning, Disability and Health (ICF), for each discipline, enabling viewers to comply with the documentation standards and presents an overall picture of documentation for ease in reimbursement for the hospice client. Program Objectives: Upon completion of this program, the viewer will be able to: List the 5 rights that are guiding principles of the Medicare Coverage Policy. Analyze documentation concepts that "Go Beyond the Diagnosis" to clearly support the patient’s decline in structure and function. Discuss the Palliative Performance Scale (PPS). About the Presenter: Susan Markland, RN, BSN is currently the Regional Director of Clinical Services for Scott and White Home Care and Hospice. Susan has 20+ years nursing experience with 12 years’ experience in Hospice Administration. More recently she has entered the Home Health and PAS arenas as well. She is a passionate advocate for quality patient care and a leader in demonstrating Home Care services can be profitable even within the not for profit organizations. Susan serves on the Board of Directors at TAHC&H, is a member of the Education Committee and a member of the Hospice Committee. Having survived the teenage years of 6 daughters, she faces Health Care reform with calm, humor, and a resolve to not become entrenched in the drama. Education-Training Credits: 1.50 Hr(s) HCSSA Administrator/Alternate [PGM2170] Hospice Clinical Documentation: Painting the Picture for Payment
- Speaker
- Markland, Susan
- Model
- 2170
$45.00
HOSPICE Election Statement & Addendum + Hospice Quality Reporting Program Updates
[3470] Changes Ahead: HOSPICE Election Statement and Addendum Plus Hospice Quality Reporting Program Updates
Get a better handle on the new hospice requirements.
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 19, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: This program covers hot topics including the recently modified Hospice Election Statement/Addendum Requirements,
key developments in the Hospice Quality Reporting Program (HQRP) and new developments with the Hospice PEPPER. After viewing you will walk away with a better handle on the new requirements, including
understanding the common misperceptions and gaps in application, as well as tips and strategies to implement for compliance and plan for success.
TAHC&H Faculty/Presenter(s): Katie Wehri | Director, Home Care & Hospice Regulatory Affairs
National Association for Home Care & Hospice
About the Presenter(s):
Katie Wehri has 25+ years in the hospice, home health, private duty and palliative care industries
holding various executive level positions in these arenas. She has extensive experience in operations, healthcare regulation and accreditation standards interpretation and compliance,
quality assessment and performance improvement programming and compliance programs. She has worked for hospices and home health agencies in a variety of settings including multiple
locations in multiple states, hospice inpatient unit, pediatric hospice and adult and pediatric palliative care. She also has experience in opening and expanding sites for hospice
and home health organizations. Katie is educated in health care administration with a bachelor’s degree from Bowling Green State University in Ohio.
She is currently the Director, Home Care & Hospice Regulatory Affairs for NAHC.
[3470] Changes Ahead: HOSPICE Election Statement and Addendum Plus Hospice Quality Reporting Program Updates
- Speaker
- Wehri, Katie
- Model
- 3470
$45.00
Hospice Final Rules FY2023
[3723] Hospice Final Rules FY2023
Provides a detailed analysis of changes and the specifics of implementation.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 16, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Program Description: The Hospice Final Wage Index & Payment Rule is packed full of changes for 2023.
This program provides a detailed analysis of changes and the specifics of implementation! Preparation for implementation of these changes is necessary,
with the changes including rate adjustments, numerous Hospice Quality Reporting Program changes -listed below- and the update on the HOPE Tool.
Quality Measure Calculated using the Hospice Item Set (HIS)
Quality Measure Calculated using the CAHPS Hospice Survey
Quality Measure Calculated using the Claims-based Hospice Visits in Last Days of Life (HVLDL)
Quality Measure Calculated using the Claims-based Hospice Care Index (HCI)
HQRP Compliance Cycle Quality Data Collection & Submission Requirements
TAHC&H Faculty/Presenter(s): Leslie Heagy, RN, COS-C, Director of Clinical Services, Healthcare Provider Solutions, Inc.
About the Presenter(s): Leslie Heagy is Registered Nurse who joined Healthcare Provider Solutions, Inc. (HPS), as the Clinical Services Manager,
in June 2017. Leslie is part of the clinical consulting team providing support and solutions to home health and hospice agencies across the country to achieve regulatory compliance.
In 2022, Leslie was promoted to Director of Clinical Services over both home health and hospice clinical consulting.
Leslie’s commitment to service and compassionate leadership first took root 21 years ago when she began providing care to patients as a hospice nurse after
receiving her nursing degree from Ivy Tech Community College in Columbus, Indiana. Throughout her nursing career, she has worked in various capacities within the home health,
hospice and private duty industries. Her experience includes successfully opening a Medicare/Medicaid licensed hospice start-up program, leading multidisciplinary teams
in various locations to being part of the team to open a new hospice inpatient unit. She has educated hospitals, skilled facilities, assisted living facilities
and the community on the benefits and requirements for home health and hospice services. Leslie’s extensive Federal and State Regulatory knowledge, along
with her vast clinical experience motivates her to continually seek solutions to the barriers of healthcare in all settings.
Leslie has operational experience in the survey process for Medicare/Medicaid licensed agencies and has assisted agencies in developing/implementing
corrective action plans. Her experience includes clinical consulting, performing clinical chart reviews, onsite billing audit reviews, provider education, developing and
implementing quality and performance improvement programs for home health and hospice agencies.
[3723] Hospice Final Rules FY2023
- Speaker
- Heagy, Leslie
- Model
- 3723
$30.00
Hospice HOT Topics 2023 | 2 Parts
[PKG6878] Hospice HOT Topics 2023 | 2 Parts
Addresses 2 HOT Topics: Hospice Medical Review and Documentation supporting Eligibility.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 16, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
Part One: 1.0 Clock Hr(s)
Part Two: 1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
/
HCSSA Topic(s) Addressed:
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Program Description:
Part One | Hospice Medical Review in a Medicare Certified World. This program takes agencies through the winding road of Medicare scrutiny.
While billing the Medicare benefit and getting paid relatively easy, there is always a risk of things being reviewed at some point and what can you do to avoid denials.
Participants will be able to define Targeted Probe & Educate (TPE) and outline the structure of how to respond to any level of medical review that may occur, including UPIC, RA, SMRC.
Part Two | Hospice Documentation Supporting Eligibility. Accurate hospice eligibility documentation is critical to fulfilling the CoPs and payment requirements.
The lack of supporting documentation for a terminal prognosis is the number one reason for claim denials under Medical Review.
The clinical documentation must go beyond the LCDs and common tools for documenting eligibility by drilling down to
the details and characteristics that differentiate terminal and chronic patients with the same diagnosis.
TAHC&H Faculty/Presenter(s): Candyce Slusher, LVN, CDCS, Owner of SLUSHER Consulting
About the Presenter(s): Candyce Slusher is a geriatric-focused nurse serving San Antonio since 1995 in multiple settings, specifically PAS since 2004.
As a Home Care Consultant her primary goal is to help agencies provide the highest quality care to seniors in their communities through regulatory compliance, creating a culture of accountability, and simplifying work-flow systems.
[PKG6878] Hospice HOT Topics 2023 | 2 Parts
- Speaker
- Heagy, Leslie
- Model
- PKG6878
$60.00
Hospice Medicare Advantage Carve-In: The Time Has Come
[3505] Hospice Medicare Advantage Carve-In: The Time Has Come
Details of the Value-Based Insurance Design (VBID) Model – Hospice Benefit Component.
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2021
Program Description: This presentation covers the details of the Value-Based Insurance Design (VBID) Model – Hospice Benefit Component.
Medicare Advantage (MA) has long had coverage for home health patients, but there has never been coverage for Hospice under the MA benefit. VBID is a demonstration that will begin
January 1, 2021. There are 9 Medicare Advantage Organizations (MAO) that will be participating and have coverage in multiple states. In addition to Hospice care there is an expansion
of Palliative Care services that will be offered to patients through the MAO. CMS is testing how the hospice benefit component can improve beneficiary care through greater care coordination,
reduced fragmentation, and transparency in line with recommendations by the Office of Inspector General (OIG), the Medicare Payment Advisory Commission (MedPAC) and others.
CMS will require that MAOs provide beneficiaries with broad access to the complete original Medicare hospice benefit. This presentation covers all known aspects of the demonstration and prepares
hospices for the reality that Medicare Advantage is now in the Hospice world.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s):
Melinda Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and
educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops
and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart
reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving
on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home
Health OASIS Guide to OASIS-D1.
[3505] Hospice Medicare Advantage Carve-In: The Time Has Come
- Speaker
- Gaboury, Melinda
- Model
- 3505
$37.50
Hospice Quality Reporting and Customer Service…Yes there IS a Connection!
[3441] Hospice Quality Reporting and Customer Service…Yes there IS a Connection!
A brief overview of these regulatory requirements and demonstration of exceptional
customer service behaviors that hospice staff can use in daily practice.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: With the implementation of Hospice Quality Reporting Measures and the CAHPS Hospice Survey,
hospice staff and managers must understand the impact of their daily interactions with patients/families and how they may directly influence public
reporting measures (and future star ratings). This presentation provides a brief overview of these regulatory requirements and engages the participants
in exploring each of the questions and the direct impact that staff interaction may have on HIS and CAHPS Hospice Survey responses. This presentation utilizes
case scenarios and group discussion to demonstrate exceptional customer service behaviors that hospice staff can use in daily practice to improve in these measures.
TAHC&H Faculty/Presenter(s): Kimberly Skakhan, RN, MSN, Director of Compliance, Regulatory and Quality,
Simione Healthcare LLC | Melynda Lee, Director of Growth Solutions, Simione Healthcare Consultants, LLC
About the Presenter(s):
Kimberly Skakhan is Director of Compliance, Regulatory & Quality at Simione Healthcare
Consultants with more than 30 years of clinical, management and consulting experience in home health and hospice. Kim is nationally recognized and highly respected by
state, federal and industry leaders. She has acted as a liaison to state and federal regulatory agencies and legislators to facilitate collaboration regarding issues
affecting the home care and hospice industry. Kim currently serves as a member of the Regulatory Committee of the National Hospice & Palliative Care Organization (NHPCO)
and the Education Committee for the National Association for Home Care and Hospice. She is also a member of the Connecticut Association for Healthcare at Home Kim is a
certified consultant by the Accreditation Commission for Health Care(ACHC) for home health, hospice and private duty care. An AHCC-accredited home care coding specialist
and certified OASIS reviewer(COS-C), Kim earned her B.S. degree in nursing from Southern Connecticut State University, and her M.S. degree in nursing administration from
the University of Connecticut (UCONN), where she has also served as adjunct faculty for the School of Nursing.
About the Presenter(s):
Melynda Lee, a member of the Simione team since 2016, is an expert in home care and hospice sales,
marketing and referral management, communications, public relations, administration and strategic planning. Melynda previously served as a home health and
hospice leader in Florida and Georgia for 8 years, and is a former board member and education committee member for the Georgia Hospice and Palliative Organization.
She is a co-founder of the Greater Atlanta Hospice-Veteran Partnership. She is an expert trainer of home care and hospice professionals, and speaker at state and
national association conferences. The recipient of a Digital Marketing Certificate from Cornell University, Melynda excels n assessment of marketing and
communications programs, brand and marketing communications, and client assistance to measure and improve competitive strategies for growth. She is also a
True Colors®Certified Facilitator, helping individuals and teams identify their leadershipstyles to maximize performance, and holds a certificate in
Instructional Design. Melynda earned a BFA in advertising design from University of North Florida, and an MBA from Webster University. She completed the
Management Development Program at Northwestern University, Kellogg School of Management, and the Executive Development Program of the American College of
Healthcare Executives.
[3441] Hospice Quality Reporting and Customer Service…Yes there IS a Connection!
- Speaker
- Skakhan, Kimberly | Lee, Melynda
- Model
- 3441
$45.00
