ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
Texas’ Better Way to Preserve Family Estate Property
[3728] Texas’ Better Way to Preserve Family Estate Property
Outlines the benefits of the Transfer on Death Deed (TODD) that allows Texas property owners to transfer real property to heirs
without the need for a will and without the need for probate.
Presentation Info:
TAHC&H Event | HCSSA Administrator Conference | Recorded for On-Demand Access
Presentation Date | November 16, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: The Transfer on Death Deed (TODD) allows Texas property owners to transfer real property to heirs
without the need for a will and without the need for probate. The presentation outlines the benefits of the TODD, which serves to unify title, avoid the court
costs associated with probate, and exempt the property from Medicaid estate recovery (MERP).
TAHC&H Faculty/Presenter(s): Paul Zambie, Attorney, Texas Legal Services Center
About the Presenter(s): Paul Zambie is a Managing Attorney with Texas Legal Services Center based out of Austin.
He currently manages the Legal Hotline for Texans. Prior to his employ with Texas Legal Services Center, he worked for a Houston based litigation firm
and an Austin based immigration firm. Mr. Zambie earned his undergraduate degree from the University of Texas in Austin and his Law Degree
from South Texas College of Law in Houston.
[3728] Texas’ Better Way to Preserve Family Estate Property
- Speaker
- Zambie, Paul
- Model
- 3728
$30.00
The "How" and "Why" to Outsource/Centralize Operations
[3155] The "How" and "Why" to Outsource/Centralize Operations
How home care/hospice agencies can enact smart change management techniques to prepare for this new practice.
NOW AVAILABLE: RELEASED 2/25/2019 This program was presented on 02/14/2019 at the Texas Association of Home Care & Hospice Winter Policy Conference in Austin.
It is one of 9 presentations captured and produced for online access.
Presentation Info:
Presentation Date: February 14, 2019
TAHC&H Event: TAHC&H Winter Policy Conference | Austin
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: There are many new business practices taking shape
in the home care/hospice industry. Outsourcing is one business practice used by companies to reduce costs or improve
efficiency by shifting tasks, operations, jobs or processes to an external contracted third party for a significant
period of time. This same process of centralization is utilized by many companies internally to achieve the same outcome.
Home care/hospice agencies must enact smart change management techniques to prepare for this new practice.
Program Learning Outcome:
Participants will actively engage in a discussion on outsourcing and centralizing operations to reduce costs and improve efficiency in home care agencies.
TAHC&H Faculty/Presenter: Marcylle Combs, RN, MS, Founder, Foundation Management Services and William Simione III, Managing Principal, Simione Healthcare Consultants, LLC
About the Presenter:
Marcylle Combs has enjoyed 30 years in home health care and hospice,
holding many positions including field nurse, director, administrator and owner/president of a successful home health and hospice company.
She is well known in Texas and nationally for her leadership in both the home care and hospice community. She serves on the TAHCH Government
Affairs Committee since the ‘90s and is currently board of directors for The Home Care and Hospice Financial Managers Association (HHFMA); a
professional organization bringing together CFOs, CEOs, COOs and other financial positions who are employed by the nation’s 25,000 home care
and hospice agencies. She also chairs the Women in Leadership group for HHFMA. Marcylle enjoys speaking on various subjects such as mentoring,
leadership and communication and is best known for keeping her audiences awake.
About the Presenter:
Bill Simione III serves as Managing Principal at Simione Healthcare Consultants, leading all consulting, as well as
product and service delivery to support home care and hospice business improvement. He previously managed Simione's Financial Consulting division, and has been actively involved in the
home care and hospice industry for more than 25 years. Bill has held many interim management positions over the years, including Chief Executive Officer, Chief Financial Officer and
Director of Patient Accounting for numerous home care/hospice organizations ranging from single agencies to multi-state organizations and hospital-owned postacute entities. During his
interim management positions, he has been responsible for many agency turnarounds, including positioning an agency for acquisition.
Bill is a highly experienced speaker addressing many national home care and hospice organizations, as well as state and local associations. He is a graduate of
Villanova University with a B.S. in Accounting.
[3155] The "How" and "Why" to Outsource/Centralize Operations
- Speaker
- Combs, M / Simione III, Wm
- Model
- 3155
$45.00
The 5 Levels of Home Care & Hospice Leadership
[3553] The 5 Levels of Home Care & Hospice Leadership
Everything rises and falls on leadership; nothing more, nothing less.
Presentation Info:
TAHC&H Event | 52nd Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 15, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: Great leaders constantly ask, ‘Who could do what I am doing now?’” Every home care and hospice leader and manager
is on one of these levels with their organization and the individuals on their team. And the good news is that every leader can move up to a higher level and raise the influence
of the organization. While you raise your own level, you can develop a plan to raise and equip your people to take on many responsibilities and authority you have… and allow yourself
to both move higher and create a lasting leadership footprint. Everything rises and falls on leadership; nothing more, nothing less.
TAHC&H Faculty/Presenter(s): Jim Mathis, IPCS, CSP, MDiv., CEO of Reinvention Nation, LLC
About the Presenter(s):
Jim Mathis is a bestselling author, International Platform Certified Speaking Professional (IPCS),
Certified Speaking Professional (CSP), and member of the John Maxwell Team. He has been writing, speaking and consulting for over 40 years internationally. Jim helps
business leaders who want to reinvent their organizations in changing and challenging economic climates and crises. He leads energetic, entertaining and interactive
business growth presentations across many industries. He will help you lead your people through crisis with the goal of adding value to them and your organization.
[3553] The 5 Levels of Home Care & Hospice Leadership
- Speaker
- Mathis, Jim
- Model
- 3553
$37.50
The Alberto N Settlements & Pediatric Care: How It Applies to Your Agency
[2435] The Alberto N Settlements & Pediatric Care: How It Applies to Your Agency Summary: Learn how the Alberto N. lawsuit and ruling affects your peds program. HCSSA Topic(s) Addressed: §558.259[d][4]agency responsibilities §558.260[a][8]skills for working with clients, families, and other professional service providers §558.260[a][9]community resources Faculty: Hofer, Peter Program Description: With new managed health care organization (MCO) models, the pediatric home care environment has changed drastically over the past year and will continue to do so. Challenging new patient care issues related to medical necessity criteria, Texas Early Childhood Intervention (ECI) referrals, and prior authorization guidelines often leave pediatric providers asking the question: “Can the MCO really do that?” In this program Attorney Peter Hofer of Disability Rights Texas - who played a key role in the Alberto N. Settlement - will educate you on how this very significant law suit applies to issues currently experienced by pediatric home care teams. Program Objectives: Upon completion of this program, the viewer will be able to: Understand the claims of the Alberto N. lawsuit Describe the impact of the Alberto N. Settlement on therapies and nursing Evaluate your programs' current issues as they relate to the Alberto N. Settlement About the Presenter: Peter Hofer, JD, Disability Rights Texas, is the Senior Litigation for Disability Rights Texas, and has been practicing healthcare law for the past twelve years. Peter was an attorney on the Alberto N. Medicaid Lawsuit and played a key role in the Alberto N. Settlement. Education-Training Credits: 1.25 Hr(s) HCSSA Administrator/Alternate [2435] The Alberto N Settlements & Pediatric Care: How It Applies to Your Agency
- Speaker
- Hofer, Peter
- Model
- 2435
$37.50
The Balancing Act: Stratifying Hospice Length of Stay Through Referral Sources
[3513] The Balancing Act: Stratifying Hospice Length of Stay Through Referral Sources
Best practice approaches to effecting change in the average
and median length of stay.
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 11, 2021
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
§558.260[a][10]marketing
Program Description: Length of stay is one of the primary determinants in a hospice agency's clinical, quality, and financial success.
The most effective way to impact the length of stay is by stratifying referral source types. This presentation details best practice approaches to effecting change in the average
and median length of stay through analysis of current census and referral source diversification. Participants will be able to describe their agency’s length of stay patterns as
they relate to referral sources and apply best practice approaches to stratify length of stay in multiple referral source types.
Program Learning Objective(s): Coming Soon
TAHC&H Faculty/Presenter(s): Cindy Campbell, MHA Healthcare Informatics, BSN, RN, Director Operational Consulting, Wellsky
About the Presenter(s):
Cindy Campbell is a nationally recognized thought-leader and management consultant to the continuum of healthcare at home.
Cindy holds a Masters of Health Administration with specialty in Healthcare Informatics, and a Bachelor of Science in Nursing. She brings over 25 years of experience working across the continuum
of healthcare at home in advancing levels of leadership and eighteen years with Fazzi Associates, now proud to be a fully integrated member of the WellSky family of companies. As the Director of
Operational Consulting for Wellsky advisory services, Cindy and her team of highly skilled executives work nationally to help providers successfully navigate change in support of their mission
and business objectives. Cindy’s Wellsky advisory services teams help agencies leverage strategic thought and operational efficiency into organizational, work-process and clinical model design
for Home Health, Hospice, Advanced Illness Management, Palliative Care, Telehealth/RPM and Private Duty organizations throughout the United States. Cindy has served as a Board Member of the
National Association for Homecare & Hospice, Chair of the Pediatric Homecare & Hospice Association of America, member of the Executive Committee of the American Telemedicine Association’s
Homecare and Remote Monitoring Special Interest Group and Advisory Committee Member for Healthcare Unbound.
[3513] The Balancing Act: Stratifying Hospice Length of Stay Through Referral Sources
- Speaker
- Campbell, Cindy
- Model
- 3513
$45.00
The Brilliance of Resilience: How to Navigate Change and Thrive in Work and Life
[3790] The Brilliance of Resilience: How to Navigate Change and Thrive in Work and Life
Nine resilient habits for exploiting uncertainty and thriving in disruption and change.
Presentation Info:
TAHC&H Event 54th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | August 31, 2023
Program Description: Every person can effectively manage change and help others to do so by developing 9 resilient habits. Change is wearing down a lot of people these days.
It’s intense. More complex than ever. But the world continues to pressure organizations and people to improve performance like never before.We need new solutions.
We need new approaches that energize us and restore spirit and morale in the workplace. Resilience gives us all a needed lift to make us more effective performers, while helping
us be more in confidence in our lives. In this presentation Jeff Vankooten introduces these nine resilient habits for exploiting uncertainty and thriving in disruption and change:
Be Ready Not to Be Ready: Regard setbacks and change as challenges that will offer opportunities and help to bounce back from adversity quicker.
Make Full Use of the Present: Increase flexibility and confidence and acquire a stronger sense of confidence when faced with moments of uncertainty.
Work with the Long View: Improve the ability to understand and solve problems creatively and remain optimistic under pressure.
Let Go of What’s Going Away: Change previous responses to pressure to more effective resilient ones.
Take Time to Focus: Maintain performance and stamina during periods of high demand and be able to think clearly and logically under pressure.
Don’t should on yourself: Staying honest about who you are and being the best you can be to engage stress and grow from setbacks and disruption.
Don’t go it alone: Build strong supportive relationships with colleagues and the members of their teams and know when and where to ask for help when it is needed.Lighten up: Enliven the ability to use humor to maintain morale in others
Practice Bricolage: Use the limited resources you have to accomplish incredible things.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Jeff Vankooten, Hospice Chaplain at Brookdale and Faculty Member at The Institute for Life and Care, Motivational Speaker
About the Presenter(s): Jeff Vankooten is an entertaining, informative, and inspirational speaker on the topics of resilience and meaning.
He takes the subject of death that seems morbid and taboo at first glance and turns it on its head to compel people to be inspired to live the deepest, richest, most vibrant life
possible. He has over 35 years experience speaking from the platform and has engaged audiences from non profit to Fortune 500. His primary audience are all those who are on front
lines of wanting to live a life that matters. In addition to speaking, Jeff is a hospice chaplain and keynote speaker.
[3790] The Brilliance of Resilience: How to Navigate Change and Thrive in Work and Life
- Speaker
- Vankooten, Jeff
- Model
- 3790
$30.00
The Broker & the Lawyer: A Conversation about the Complexities of Mergers & Acquisitions
[3146] The Broker and the Lawyer: A Conversation about the Complexities of Mergers and Acquisitions
Discussion between an experience M&A broker and an experienced M&A attorney in the home health and hospice fields.
Presentation Info:
Presentation Date: November 14, 2018
TAHC&H Event: TAHC&H HCSSA Administrator Program | Houston
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][7]financial management
Program Description: Most home health and hospice providers have one or two experiences at buying or
selling an agency. This can make the task daunting, confusing, frustrating, and just downright confounding. This presentation reveals an
open discussion between an experience mergers and acquisitions broker and an experienced mergers and acquisitions attorney in the home health and hospice fields. Both discuss:
why someone might want to sell their agency
why someone might want to buy an agency
when someone might not want to sell their agency
when a potential purchaser may decide if a particular agency is worth what the seller wants
While they discuss the regulatory ins and outs of the process, they will also discuss the practical side in making a decision to either buy or sell an agency.
Program Learning Outcome:
Participants will actively engage in the discussion by identifying the complexities of a successful merger or acquisition of a home care agency.
TAHC&H Faculty/Presenter: Troy Brooks, Attorney, Brooks Acevedo Attorneys at Law; Mark Kulik, Managing Director, The Braff Group
About the Presenter:
Troy Brooks, Esq a former Assistant General Counsel for the Texas Department of Human Services, the predecessor agency of the
Texas Health and Human Services Commission has practiced almost exclusively in the area of non-acute long term care in Texas and throughout the country. This year marks Mr. Brooks 20th year of
practicing law. He began as a judicial clerk for the Honorable B. Dexter Ryland, Chief Judge of Louisiana’s 9th Judicial District Court. Mr. Brooks now has his own firm, The
Brooks Law Group, which provides a full range of services for healthcare providers throughout Texas and the rest of the country. In the words of Mr. Brooks, “we don’t have the sense to
tell a healthcare provider we won’t help them with something. From corporate law, mergers and acquisitions, ADRs, RACS, ZPICs, UPICs and licensure issues, we do it all.”
About the Presenter:
Mark Kulik Kulik joined The Braff Group in 2008 as a Managing Director successfully completing over a
half billion dollars in transactions. His experience spans nearly 40 years in the health care and home health care industries. He ranks among less than 100 U.S. professionals
certified as a Merger & Acquisition Master Intermediary. He also is a Certified Merger & Acquisition Professional.
Mark has national responsibility for home health care, home care, hospice, and private duty markets. He and his team are responsible for the
comprehensive representation of each client throughout the entire transaction process including pre-market due diligence, buyer development, marketplace presentation,
deal negotiation, contract finalization, and closing. He has represented a full range of sellers including public companies, large regional home health & hospice
corporations, multi-division home health care conglomerates, and private duty agencies including both for-profit and not-for-profit entities.
Mark graduated from Fordham University with honors in Economics and Finance. He is an Advisory Board member of the Home Health Finance
Management Association, served on the board of the Home Care Technology Association of America, and has chaired the Southeast AeA Sales & Marketing assembly.
[3146] The Broker and the Lawyer: A Conversation about the Complexities of Mergers and Acquisitions
- Speaker
- Brooks, Troy & Kulik, Mark
- Model
- 3146
$60.00
The Building Blocks of a PAS Agency
[3824] The Building Blocks of a PAS Agency
Basics of developing PAS service lines, especially expanding into private pay.
Presentation Info:
TAHC&H Event Administrator Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date | November 8, 2023
Program Description: This program touches on the basics of developing PAS service lines, especially expanding into private pay
with a alternate culture to ensure success. Candyce also reviews the definition of what falls under the PAS licensure category and what does not and discusses specialty program options as competitive advantages.
HCSSA Topic(s) Addressed:
§558.260[a][2]development and interpretation of agency policies
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 11.08.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Candyce Slusher, LVN, CDCS, Owner of SLUSHER Consulting
About the Presenter(s): Candyce Slusher is a geriatric-focused nurse serving San Antonio since 1995 in multiple settings,
specifically PAS since 2004. As a Home Care Consultant my primary goal is to help agencies provide the highest quality care to seniors in their communities through
regulatory compliance, creating a culture of accountability, and simplifying work-flow systems.
[3824] The Building Blocks of a PAS Agency
- Speaker
- Slusher, Candyce
- Model
- 3824
$30.00
The Community Care Landscape
[3696] The Community Care Landscape
The most common actions that community care agencies have taken to
stay in the game.
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | September 1, 2022
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: In these times of COVID, the US Economy, increased gas prices, expiration of 1115 Medicaid Waiver and more,
how are community care agencies coping in these uncertain times? This collaborative session will discuss the most common actions that community care agencies have taken to
stay in the game. This will include discussion on new workforce solutions, best practices for recruiting, along with how innovations have played a key factor in many areas
of the business. You will also learn how to compete for the MCO market by bringing value and solutions to the bargaining table together with those metrics essential to Value Bases contraction.
TAHC&H Faculty/Presenter(s): Sheila Davis, Executive Senior Vice President, Area Operations, Always Best Care Senior Services, LLC and Erin Vallier, Account Executive, AlayaCare
About the Presenter(s):
Sheila Davis is an accomplished Healthcare administration executive with comprehensive experience directing
successful operational strategies and driving academic and research facility. Her background includes extensive years of excellent experience overseeing healthcare operations while
spearheading financial reporting and management, budgeting, staff recruitment, revenue generation, and service line expansion. Ms. Davis was one of HomeCare University’s inaugural
class, earning her certification as a Certified Home/Hospice Care Executive (CHCE). Additionally, she excels at propelling healthcare initiatives and policies while driving optimal
facility efficiency and productivity within multimillion-dollar businesses.
Ms. Davis serves on the NAHC Strategic Planning Committee, Advisory Council, Quality Data Implementation Committee, Rural Advisory Council, Finance Committee &
Home Care Workforce Action Alliance; PDHCA Advisory Board; HCAOA Medical Advisory Board, Quality Data Review Committee & VA Committee; TAHC&H Board of Directors, Government Affairs Committee,
Private Pay Committee, Membership Committee, and Community Care Services Committee. She is also a founding member of the Home Care Action Alliance; member of the Texas State Preventive Health
Advisory Committee (SPHAC); serves on the WellSky Home Client Advisory Board; and is an ACHC Certified Consultant. Ms. Davis is engaged as the Senior Executive Vice President, Area Operations
at Always Best Care Senior Services.
About the Presenter(s):
Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music
Performance from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University.
After earning her bachelors, Erin transitioned to the home care space with a passion bred from personal and family experience. She has held management roles in the QA, intake, OASIS, and HR departments,
and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for. Erin was responsible for maintaining clinical documentation compliance, writing and
revising policies and procedures, and for writing and facilitating new hire training for all clinical employees, including EMR and OASIS education. Her last role in home health was marketing - a
natural segway to her role at AlayaCare – US Midmarket Director of Sales – where she leads a growing team of account executives.
[3696] The Community Care Landscape
- Speaker
- Davis, Sheila & Vallier, Erin
- Model
- 3696
$30.00
The Financial Side of Recovery: CARES Act Compliance-Where Do I Go From Here?
[3443] The Financial Side of Recovery: CARES Act Compliance-Where Do I Go From Here?
Covers PPP Forgiveness, Provider Relief Fund Reporting and Financial Planning.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 3, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: Do you know how compliant you are with the components of the CARES Act? Amy Knight has been on top of
this topic since Day 1 and has kept Texas agencies educated and updated. In this presentation, Amy covers PPP Forgiveness, Provider Relief Fund Reporting and Financial Planning.
She will direct you on where you go from here. She will challenge you on preparing for the future and asks you “What are you doing to adapt to this compliance?”
Program Learning Objective(s): Participants will actively engage in the discussion and identify where their agency stands on the
financial side of recovery and verbalize at least one item on how the agency is adapting to change.
TAHC&H Faculty/Presenter(s): Amy Knight, CPA, Knight CPA Group
About the Presenter(s):
Amy L. Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience almost
exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and other healthcare providers
including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3443] The Financial Side of Recovery: CARES Act Compliance-Where Do I Go From Here?
- Speaker
- Knight, Amy
- Model
- 3443
$45.00
The Fundamentals of Establishing Customer Loyalty
[3858] The Fundamentals of Establishing Customer Loyalty
Gain new perspective on customer service as it pertains to loyalty and develop a clearer understanding of how others perceive
your agency and what you can do about it.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 22, 2024
Presentation Track | All HCSSAs
Program Description: In busy healthcare settings, true “Customer Service” tends to go by the wayside, as we
get wrapped up in day-to-day minutia. But succeeding in Home Care is about more than providing quality care and consistent staffing to your clients.
To achieve the ultimate goal in Home Care, we have to treat our consumers and staff like they’re the most important people in our agency – and they are!
In this program you’ll gain some new perspective on customer service as it pertains to loyalty and develop a clearer understanding of how others perceive
your agency and what you can do about it.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Candyce Slusher, LVN, Owner of SLUSHER Consulting
About the Presenter(s): Candyce Slusher, LVN is a geriatric-focused nurse serving seniors since 1995, working in every
post-acute senior care setting, specifically in non-medical home care since 2004. As a Home Care Consultant her primary goal is to help agencies thrive while providing
the highest quality care to seniors in their communities, while educating, empowering and supporting agency owners in all aspects of operations and compliance.
[3858] The Fundamentals of Establishing Customer Loyalty
- Speaker
- Slusher, Candyce
- Model
- 3858
$30.00
The Great Resignation - Thriving During a Time of Hospice Workplace Shortages
[3700] The Great Resignation - Thriving During a Time of Hospice Workplace Shortages
Transform your workplace into a place of abundance and learn the role of hospice front-line
managers on the viability of your team's success.
Presentation Info:
TAHC&H 53rd Annual Meeting | Round Rock | Rich-Media Capture | On-Line, On-Demand Access
Presentation Date | September 1, 2022
Program Description: The pandemic has forced hospice organizations to stretch their resources to their breaking point.
We are seeing an escalation of early retirements, staff taking travelling contracts to gain higher pay and more work from home job opportunities.
Organizations must focus efforts on creating a culture of inclusion, treating employees as their #1 customer and maximizing recruiting techniques to
create high powered teams. Join this engaging workshop to transform your workplace into a place of abundance and learn the role of hospice front-line
managers on the viability of your team's success.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Jennifer Prescott, RN, MSN, Founder, Blue Water Homecare and Hospice
About the Presenter(s):
Jennifer Prescott is the founder of Blue Water Homecare and Hospice and a Registered Nurse.
She is responsible for the strategic direction, vision and growth of the fastest growing independent Home care agency in Central Texas.
As a seasoned professional with over 25 years of experience in nursing and clinical operations, Jennifer is known for compassionate
care for the elderly and maximizing operational excellence. She most recently served as Regional Executive Director at Altus Hospice where she increased sales
300% and tripled the average daily census in 2 1/2 years. Before that, Jennifer was Nurse Manager Operations at Duke University Hospital where she managed the
daily operations of three ambulatory clinics serving 36,000 patients per year. During her tenure, initiatives Jennifer led resulted in a 75% reduction in fall
rates during a six month period. Jennifer began her nursing career learning industry best practices at world class Children's Hospital of Philadelphia.
Jennifer holds a Masters of Science in Nursing from Duke University specializing in Healthcare Leadership and a Bachelor of Science
in Nursing from University of Delaware. Jennifer proudly serves as an Executive Board Member for Capital Area Parkinson’s Society, and VP of Outreach and Education.
She is also on the Executive Board of The Alzheimer's Association Central Texas Chapter. Jennifer is a Certified Dementia Practitioner (CDP). She is based in Austin, TX.
[3700] The Great Resignation - Thriving During a Time of Hospice Workplace Shortages
- Speaker
- Prescott, Jennifer
- Model
- 3700
$30.00
The Home Health Final Rule – Surviving the Attack on Rates
[3742] The Home Health Final Rule – Surviving the Attack on Rates
A deep dive into the current rates and all changes related to the home health final rule and how to survive.
Presentation Info:
TAHC&H Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2023
Program Description: This presentation digs deep into the current rates and all changes related to the home health final rule
and how agencies should adjust their practices to survive the changes.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Continuing Education for Nurses
1.5 Contact Hr(s)
This program awards CNE until 02.09.2025
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Healthcare Provider Solutions
About the Presenter(s):
Melinda Gaboury , with more than 28 years in home care, has over 18 years of executive speaking and
educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement
Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix
calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
She is currently serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is
also the author of the Home Health OASIS Guide to OASIS-D1.
[3742] The Home Health Final Rule – Surviving the Attack on Rates
- Speaker
- Gaboury, Melinda
- Model
- 3742
$45.00
The Illinois RCD Experience: Preclaim Review Success
[3272] The Illinois RCD Experience: Preclaim Review Success
An on-demand, rich-media recording of Part Two of the June 19, 2019 RCD Training Event in San Antonio.
TAHC&H CONFERENCE RECORDING: This program was presented on 06/19/2019 at the Texas Association of Home Care & Hospice RCD Training Event in San Antonio. It is one of 2 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from
both home and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: June 19, 2019
TAHC&H Event: RCD - Review Choice Demonstration Training | San Antonio
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
2.0 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§97.259[d][4]agency responsibilities
§97.260[a][6]risk assessment and management
§97.260[a][7]financial management
Program Description: Home Health Providers in Illinois, North Carolina, Ohio, Florida or Texas are
gearing up for the implementation of the Review Choice Demonstration (RCD) in their states.
Following the Palmetto GBA RCD training presented 6/19/19, two distinguished Illinois providers - both board members of the Illinois HomeCare & Hospice Council - presented results
of preclaim review and review choice in Illinois - the first state to begin. They present data from Illinois, issues impacting Illinois providers, and each one presents their own agency's experiences - along with
practical tips and tested processes to help you be successful with RCD.
RCD Goals
Assist CMS in developing improved methods to identify, investigate, and prosecute potential fraud
Protect the Medicare Trust Fund
Reduce the rate of improper payments
Improve provider compliance with Medicare rules and requirements
Offers providers increased flexibility and choice
Risk-based changes to reward providers who show compliance with policies
TAHC&H Faculty/Presenters: Cheryl Adams, RN, BSN, MBA, Administrator, At-Home Health Care of Sparta Community Hospital and President, Illinois HomeCare & Hospice Council
| Sheila Guither, MSN, RN, CWOCN, COS-C. OSF Home Care Services and Past President, Illinois HomeCare & Hospice Council
About the Presenters: Sheila Guither MSN RN, CWOCN, COS-C currently serves as Immediate Past President of the Illinois Home Care and Hospice Council.
She works as the Manager of Clinical Practice and Staff Development for OSF Healthcare- Home Care and Post-Acute Services in Peoria, IL.
Throughout the Illinois Preclaim Review demonstration, OSF achieved a 100% affirmation rate without compromising access to care.
Sheila earned her Master’s Degree in Nursing Education from OSF Saint Francis College of Nursing, her BSN from Mennonite College of Nursing in
Bloomington, IL and her Wound, Ostomy, and Continence Nurse (WOCN) certification from Emory University in Atlanta, GA.
She has worked in the Home Care field for 23 years serving in various clinical and leadership roles. She resides in Bloomington, IL with her husband and three children.
Cheryl Adams RN, BSN, MBA with 40 years of clinical nursing and healthcare executive experience. Cheryl has been the administrator of At-Home
Health Care of Sparta Community Hospital since its inception in 1996. Cheryl is responsible for developing, implementing and sustaining the business plan for the hospital
based home health agency known as At-Home Health Care. The agency under her direction has a history of multiple deficiency free surveys, a reduction in acute care
hospitalization rate, improved patient satisfaction and implementation of a telehealth program. Cheryl is credentialed as a Home Health ICD-10 Coder and OASIS Specialist.
Cheryl is committed to having a voice for the home care industry and the people that are served. She feels it is important that leaders of home care ensure access to care
but also quality of care to those we serve all while staying compliant with rules and regulations of home health. With the implementation of the pilot program of
Pre-claim Review in IL, Cheryl has succeeded in achieving a 100% affirmation rate through the education and implementation of processes to ensure accurate,
complete documentation.
[3272] The Illinois RCD Experience: Preclaim Review Success
- Speaker
- Adams, Cheryl + Guither, Sheila
- Model
- 3272
$60.00
The Ins and Outs of a Vaccination Program: Give It a Shot!
[3526] The Ins and Outs of a Vaccination Program: Give It a Shot!
Learn about CDC Guidance on storage, handling, transport and administration requirements of vaccines.
Presentation Info:
TAHC&H Virtual Event | Spring Conference | Recorded for On-Demand Access
Presentation Date | May 13, 2021
Program Description: Homebound patients deserve an opportunity to receive vaccines
in their own home and several laws and regulations govern home care on the best practices of this option. This informative program
provides practical guidance on the regulatory and policy expectations of an effective vaccination program at your agency.
While agencies are able to administer many vaccines including influenza, Hepatitis B,
pneumonia and perform TB testing, via Texas Administrative Code ch. 558.303, there is legislation moving through the Texas
Legislative process right now that once signed by our Governor, will allow home health agencies to administer the COVID-19
vaccine and any FDA approved or authorized Vaccine created to mitigate or treat a communicable disease. In this program, you
will not only learn about CDC Guidance on storage, handling, transport and administration requirements of vaccines, but you
will have plenty of take away tools to bolster your policies and logs and leave confident on how to bill for these services.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Jennifer Osburn, RN, Home Health Solutions, LLC.
About the Presenter(s):
Jennifer Osburn is a Registered Nurse with over 27 years of combined
home health staff nurse, clinical management, administration, and technology experience. This diverse background combined with certifications
for OASIS and ICD-10 coding knowledge creates a depth of connection to home health staff across the nation.As a seasoned Medicare regulatory
thought leader, Jennifer regularly trains on PDGM, Conditions of Participation, Emergency Preparedness, Infection Control, QAPI,
Documentation, Coding, OASIS, agency operations and management. Her heart for teaching and supporting home health professionals
has created opportunities to present for The Joint Commission, CHAP, NAHC, and numerous state home health associations.
[3526] The Ins and Outs of a Vaccination Program: Give It a Shot!
- Speaker
- Osburn, Jennifer
- Model
- 3526
$45.00
The Most Interesting Employment Issues in the World for HH & Hospice
[2819] The Most Interesting Employment Issues in the World...for Home Health and Hospice
Education-Training Credits:
1.50 Hr(s) HCSSA Administrator/Alternate
Summary:Key employment issues impacting the home health care and hospice industry.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Faculty: Stern, Daniel
Program Description:
Two years ago it felt like a new employment rule was put into effect each week but now it seems like a daily occurrence.
Most of the activity is being generated by state and federal agencies making it extremely difficult to remain up to date
on employment law issues. This program presents the hot buttons of liability including which employees are exempt under
the Fair Labor Standards Act and how to pay them (the new regulations will make it much more expensive).
The federal government has also issued new guidance regarding independent contractors.
Compensable time quandaries such as travel, on-call, waiting time and bonuses (discretionary and/or non-discretionary) are discussed.
If you use the companionship exemption, you need to know the Department of Labor seems to have succeeded in basically eliminating
it for home health care agencies. The need to provide leaves of absence seems to have expanded to the point that employees may not ever have to come to work.
Finally, we are still having fun reading what the National Labor Relations Board says employees may post on Facebook about employers...and not be disciplined! Presentation Date: 11.17.2015
Program Objectives: Upon completion of this program, the viewer will be able to:
Identify key employment issues impacting the home health care and hospice industry
Discuss ways to effectively respond to the new issues impacting the home health care and hospice industry.
Identify expected changes in regulatory agency enforcement activity
Describe effective tools for preventing employment related claims
About the Presenter:
Daniel Stern advises employers on labor and employment matters including
affirmative action plans; wage and hour issues; and discrimination and harassment claims. By recommending and developing effective employment policies
and procedures, he helps clients reduce the risk of employment-related lawsuits.
Dan works with employer clients to bring their existing workplace policies into compliance with best practices in
the human resources field, and he provides day-to-day counseling which enables clients to make wise decisions in human resource matters. Understanding the
frequent and complex employment issues continually faced by today’s employers, Dan has designed his practice so that he is readily and quickly available to his clients.
He is a frequent speaker and author on employment matters and labor-related legislative changes, with a particular focus on wage and hour issues.
He is Board Certified in Labor and Employment Law by the Texas Board of Legal Specialization.
[2819] The Most Interesting Employment Issues in the World...for Home Health and Hospice
- Speaker
- Stern, Daniel
- Model
- 2819
$45.00
The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
[3445] The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
Reviews the components of what will help PAS agencies be successful with new era of compliance.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 3, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: COVID-19 has brought about monumental changes for home care agencies and Personal Assistance Services agencies.
The latest guidance has taken HCSSAs by surprise with noted screening processes and changes in protocols and policies surfacing the importance of PAS agencies compliance with
QAPI program requirements. In this presentation Kay Hollers reviews the components of what will help agencies be successful as we enter into the NEW ERA of compliance in the PAS world.
TAHC&H Faculty/Presenter(s): Kay Hollers, BSN, RN, MPH, Consultant, Healthcare Consultlink
About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her
return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of
Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay
taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She
currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3445] The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
- Speaker
- Hollers, Kay
- Model
- 3445
$37.50
The Road Back: How Home Care Agencies Can Grow and Be Safe After COVID-19
[3427] The Road Back: How Home Care Agencies Can Grow and Be Safe After COVID-19
Explores how agencies can reopen office operations in ways that keep employees and clients safe...
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 25, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: The COVID-19 pandemic has caused deep changes in how businesses function, with no industry
facing as acute challenges that have direct consequences on the lives of Americans than health care. In this new landscape, home and community care has emerged
as an invaluable method to deliver services to those who need them safely while respecting physical distancing needs. In this presentation, Erin Vallier, Account Executive of AlayaCare
explores how agencies can reopen office operations in ways that keep employees and clients safe, while ensuring efficient scheduling, keeping lines of business open to new
referrals, and supporting infectious disease control, among other urgent considerations. Special focus is placed on leveraging technology available now to help home care
providers achieve these necessary measures. Joining Erin in her presentation is Amy Knight, President of Knight CPA Group and Candyce Slusher, Owner of Slusher Consulting,
who both support Erin with their Texas-specific expertise and fielded questions from the live audience.
Program Learning Objective(s): Participants will actively engage in the learning activity and identify strategies to
understand considerations for retrofitting offices, procedures and protocols both physically and digitally to support new rules and regulations that
agencies must consider now and in the future.
TAHC&H Faculty/Presenters: Amy Knight, CPA, Knight CPA Group | Erin Vallier, Account Executive, AlayaCare | Candyce Slusher, LVN, CDCS, Owner, SLUSHER Consulting
About the Presenters:
Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with over 20 years experience
almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues pertaining to home health, hospice and other
healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
About the Presenters:
Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music Performance
from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University.
Erin began her career in the fitness industry in 2005. After earning her bachelors, she transitioned to the home care space with a passion bred from personal and family experience.
She has held management roles in the QA, intake, OASIS, and HR departments, and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for.
Erin was responsible for maintaining clinical documentation compliance, writing and revising policies and procedures, and for writing and facilitating new hire training for all clinical
employees, including EMR and OASIS education. Her last role in home health was marketing - a natural segway to her role at AlayaCare – Account Executive.
About the Presenters:
Candyce Slusher LVN, CDCS is the founder of SLUSHER Consulting and is a geriatric-focused nurse serving San Antonio
since 1995 in multiple settings, specifically PAS since 2004. As a Home Care Consultant her primary goal is to help agencies provide the highest quality care to seniors in their communities
through regulatory compliance, creating a culture of accountability, and simplifying work-flow systems. Candyce has spoken for the Alzheimer’s Association and has also served as
Board Member and past President for the Alamo Area Home Care Council.
[3427] The Road Back: How Home Care Agencies Can Grow and Be Safe After COVID-19
- Speaker
- Knight,A | Vallier,E | Slusher,C
- Model
- 3427
$45.00
The Role of Interpersonal Skills and Emotional Intelligence in Home Care
[3856] The Role of Interpersonal Skills and Emotional Intelligence in Home Care
Presents the role of emotional intelligence at critical
pressure points that may add stress to staff and client interaction.
Presentation Info:
TAHC&H Event | Winter Conference | Fort Worth | Rich-Media Presentation Capture for Your Online On-Demand Access
Presentation Date | February 22, 2024
Presentation Track | All HCSSAs
Program Description: The administrator of a home and community support services agency is tasked with ensuring quality care and
services to clients while also maintaining client satisfaction and enabling and respecting quality of life for clients. This can best be accomplished when the agency has a
culture of encouraging open, honest and respectful communication and staff self-reflection. The program presents the role of emotional intelligence at critical
pressure points that may add stress to staff and client interaction. The presenter also discusses the requirements for admission, transfer, and discharge as well as emergency
discharge when communication fails. Also provided are measures for evaluation of staff performance in interpersonal skills and communication while offering suggestions to ensure documentation of actions and requirements met.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.22.2026
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses
Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion
To receive continuing education credits for this online presentation participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use
their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence
of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the
education activity. The toll free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Rosalind Nelson-Gamblin, Independent Healthcare Consultant, Former Senior Policy Specialist at HHSC
About the Presenter(s): Rosalind Nelson-Gamblin recently retired from a 33-year career in state government at the Texas Health and Human Services Commission,
where she was a senior policy specialist for regulation of the home health, hospice, and personal assistance services industry including supportive palliative care, assisted living, and day activity
and health services. In her state career, she analyzed state and federal legislation for impact to providers and consumers, promulgated and interpreted state regulations, developed and delivered
continuing education and training to providers and surveyors, and provided regulatory guidance to both industry representatives and leaders and state of Texas surveyors and investigators.
Rosalind is also a subject matter expert for federal standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed
in the regulations for the settings where home care is delivered including nursing facilities, assisted living facilities, intermediate care facilities for individuals with developmental disabilities,
and independent living settings.
Rosalind has been a public speaker for home care and hospice since 2000; and she is now an independent healthcare consultant.
[3856] The Role of Interpersonal Skills and Emotional Intelligence in Home Care
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3856
$37.50
The Secret World of HIS Measures - How CMS Validates and Changes Your HIS Responses
[3501] The Secret World of HIS Measures - How CMS Validates and Changes Your HIS Responses
Are your agency's HIS scores lower than you expected? Are you trying to figure out how you could be less than 100%?
You are not alone!
Presentation Info:
TAHC&H Virtual Event | Winter Conference | Recorded for On-Demand Access
Presentation Date | February 9, 2021
Program Description: Are your agency's HIS scores lower than you expected? Are you trying to figure out how you could be less than 100%?
You are not alone! Hospice agencies across the nation are surprised that their comprehensive assessment composite, as well as some of the individual scores are lower than expected
per CMS data. Did you know that even if you answer positively to some of these process measures, CMS has "Validation questions" embedded in the HIS to ensure your answers represent
the measure, as CMS defines it. Literally, you may say "Yes, we screened the patient for pain"- but if any of the following questions - date, rating or type of standardized tool are
not answered correctly, per the measure, CMS will change your answer to "No, we did not screen the patient for pain". This presentation uncovers these validation questions, and provides
a thorough understanding of the measures, per CMS guidance, and how to be successful 100% of the time!
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Annette Lee, RN, MS, HCS-D, COS-C
About the Presenter(s):
Annette Lee has been in the home health and hospice arena for nearly 30 years!
10 of those years were spent working for the CMS MAC doing reviews and education for hospice and HH agencies. Annette left the MAC to found Provider Insights, Inc-
a consulting company that solely focuses on home health and hospice agencies. She brings her expertise from working with CMS, and the "real world" and marries these
experiences together to ensure compliance, quality and efficiency.
[3501] The Secret World of HIS Measures - How CMS Validates and Changes Your HIS Responses
- Speaker
- Lee, Annette
- Model
- 3501
$37.50
