ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
[3445] The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
Reviews the components of what will help PAS agencies be successful with new era of compliance.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 3, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: COVID-19 has brought about monumental changes for home care agencies and Personal Assistance Services agencies.
The latest guidance has taken HCSSAs by surprise with noted screening processes and changes in protocols and policies surfacing the importance of PAS agencies compliance with
QAPI program requirements. In this presentation Kay Hollers reviews the components of what will help agencies be successful as we enter into the NEW ERA of compliance in the PAS world.
TAHC&H Faculty/Presenter(s): Kay Hollers, BSN, RN, MPH, Consultant, Healthcare Consultlink
About the Presenter(s):
Kay Hollers is well known to TAHCH audiences as she has been an active member or associate member since her
return to Texas in 1985. Kay holds a Bachelor of Science degree from the University of Texas with a major in Nursing and a Master’s Degree in Public Health from the University of
Texas School of Public Health. She also earned a post-master’s Specialist Certification in Health Care Evaluation from Wayne State University College of Nursing in Detroit. Kay
taught Public Health Nursing at Michigan State University and has practiced in and consulted with home health and hospice agencies large and small, public and private. She
currently is a consultant with HealthCare Consultlink. Kay likes to share her experiences and knowledge with audiences and has been a frequent presenter for TAHCH conferences and seminars.
[3445] The NEW ERA of Compliance for Personal Assistance Services: QAPI/COVID-19
- Speaker
- Hollers, Kay
- Model
- 3445
$37.50
Understanding UMCC Standards and MCO Responsibilities
[3364] Understanding UMCC Standards and MCO Responsibilities
Hear HHSC staff discuss key sections of the UMCC, its standards and MCO responsibilities...that affect HCSSA providers.
NOW AVAILABLE: RELEASED 03/02/2020 This program was presented on 2.12.2020 at the Texas Association of Home Care & Winter Conference in Denton.
It is one of 18 presentations captured and produced for online access.
Presentation Info:
Presentation Date: February 12, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: What is the UMCC? The UMCC is the Uniform Managed Care Contract that governs
Texas Medicaid and CHIP Managed Care Services. In this session providers will learn why it’s so important to understand the States’ contract
which sets forth the terms and conditions for Health Plans participating in Texas Medicaid Managed Care, administered by HHSC.
Hear HHSC staff discuss key sections of the UMCC, its standards and MCO responsibilities so that you know what standards the MCO’s must meet and
why they may require certain processes for providers.
Program Learning Outcome: Participants will be able to verbalize understanding of key sections of UMCC standards and MCO responsibilities and identify the importance of understanding the State’s contract.
TAHC&H Faculty/Presenter: Sylvia Salvato, TX HHSC, Manager, Policy & Program Development, Medicaid and CHIP Services Department
About the Presenter:
Sylvia Salvato is a Manager of Medicaid Policy and Program Development with the Texas Health and Human Services Commission.
She has a Master’s of Social Work degree from Texas State University. In addition to nearly ten years of service to the state of Texas, Ms. Salvato has previous experience working in
environments including the federal government, long term care, acute care, behavioral health services, and clinical research.
[3364] Understanding UMCC Standards and MCO Responsibilities
- Speaker
- Salvato, Sylvia [TX HHSC]
- Model
- 3364
$37.50
2021 & Beyond - RAP Phase Out
[3464] 2021 & Beyond - RAP Phase Out
Ready for 5-day, no-pay RAPs in 2021?
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 19, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: There are significant changes that are going to occur in 2021 and 2022 with the Phasing out of the RAP and
the introduction of the Notice of Admission. RAPs will have NO associated reimbursement in 2021, but will carry a monetary penalty if not filed timely. The Notice of Admission
completely eliminates that RAP and carries a penalty that could erase all payments for the entire time you have cared for the patient! Preparation is KEY!
Program Learning Objective(s): Participants will actively engage in the activity and will indicate an intent to change their practice
by identifying the 2021 RAP requirements, including timeliness parameters, the 2022 Notice of Admission and the impact of PreClaim Review of the Review Choice Demonstration.
TAHC&H Faculty/Presenter(s): Melinda Gaboury | COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s):
Melinda A. Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and
educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops
and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews
and due diligence. UPIC, RA, ADR &TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on
the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the
Home Health OASIS Guide toOASIS-D1.
[3464] 2021 & Beyond - RAP Phase Out
- Speaker
- Gaboury, Melinda
- Model
- 3464
$45.00
Advanced Concepts in Communication: Embrace & Prepare | Strategies for 2021 & Beyond
[3463] Advanced Concepts in Communication: Embrace & Prepare | Communication Strategies for 2021 and Beyond
Provides essential skills to communication.
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 17, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Program Description: Twenty twenty-one will hold many more challenges for the new world as the public health emergency continues.
The importance to embrace change and continue to adapt will depend on the communication strategies for leaders in every organization. This program provides essential skills
to communication utilizing conversational intelligence in a variety of formats.
TAHC&H Faculty/Presenter(s): Marcylle Combs MS, RN, BS, CHCE, President, MAC Legacy
About the Presenter(s):
Marcylle Combs After over 30 years in home health care and hospice, holding many positions
including field nurse, director, administrator and owner/president of a successful home health and hospice company, Marcylle sold her business to embark on new opportunities.
She has since founded 3 companies, serving as President over The Marcylle Combs Company, MAC Legacy Investments, a real estate development company and MAC Legacy – a
home health care and hospice resource company. Marcylle is well known in Texas and nationally for her leadership in both the home care and hospice community. She has
served on the TAHCH Government Affairs Committee since the ‘90s and is currently serving on the board of directors for The Home Care and Hospice Financial Managers
Association (HHFMA); a professional organization bringing together CFOs, CEOs, COOs and other financial positions who are employed by the nation’s 25,000 home care and
hospice agencies. She also chairs the Women in Leadership group for HHFMA. She enjoys speaking on various subjects such as mentoring, leadership and communication.
[3463] Advanced Concepts in Communication: Embrace & Prepare | Communication Strategies for 2021 and Beyond
- Speaker
- Combs, Marcylle
- Model
- 3463
$45.00
Advanced Concepts in Finances: Advanced Reporting for Non-Financial People
[3461] Advanced Concepts in Finances: Advanced Reporting for Non-Financial People
Importance of training clinical, operational, financial aspects...
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 17, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: A solid foundation of business knowledge through the multi-faceted changes agencies have had to
endure this year, is the key to surviving. Businesses have had to morph practices to comply with multiple regulatory changes and temporary waivers. This program
will stress the importance of the most effective utilization of training your staff from clinical, operational, financial aspects and review how the
intake/referrals process plays into the business practice.
TAHC&H Faculty/Presenter(s): Amy Knight | CPA, Knight CPA Group
About the Presenter(s):
Amy Knight is a CPA, originally from Oklahoma and now based in Austin, Texas with
over 20 years experience almost exclusively in home health and hospice. Her CPA firm, Knight CPA Group, has extensive experience with all financial issues
pertaining to home health, hospice and other healthcare providers including cost reporting, accounting & payroll issues that are specific to healthcare providers.
[3461] Advanced Concepts in Finances: Advanced Reporting for Non-Financial People
- Speaker
- Knight, Amy
- Model
- 3461
$45.00
Anatomy of the Cash Crunch; Solutions for Home Health Challenges with PDGM – Part 1
[3371] Anatomy of the Cash Crunch; Solutions for Home Health Challenges with PDGM – Part 1
Gain insight on the vital parts and pieces to improve
performance with the new payment requirements.
TAHC&H CONFERENCE RECORDING: This program was presented on 2/13/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 13, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Program Description: The new cash reality under PDGM has home health agencies eager to determine if their
well-laid plans have created effective change to strengthen clinical and financial operations. Gain insight on the vital parts and pieces to improve
performance with the new payment requirements. From revenue validation to organizational processes, Ron Barrera will diagnose and provide a treatment
plan to manage cash flow and achieve greater efficiency.
TAHC&H Faculty/Presenters: Ron Barrera, Managing Director, Simione Healthcare Consultants LLC
About the Presenters:
Ron Barrera serves as a Managing Director at Simione Healthcare Consultants, drawing on more than 30 years of
progressive financial, operational and strategic experience as a home health and hospice executive, consultant and interim leader. He spearheads team consulting efforts in finance
to support clients with financial reporting and analysis, budgeting, accounts receivable management, benchmarking, strategic planning, transition of new acquisitions, purchasing and Medicare/Medicaid reimbursement issues.
A resident of Alpharetta, Georgia, Ron previously served as Vice President and Chief Financial Officer for the Visiting Nurse Association of Texas in Dallas/Fort Worth, and
also served as a vice president of operations for a large for-profit home health agency. In his role as a consultant, he has assisted organizations in achieving enterprise wide goals
for transformation and performance improvement, enhancing back office processes, systematizing end-to-end departments and their deliverables, and developing shared service functions.
As a highly experienced interim leader, Ron has served as executive director and chief financial officer, managing financial, operational and reimbursement functions for providers
ranging in size from $25M to $280M+ in annual revenue. An active member of the National Association for Home Care and Hospice, and the Home Care and Hospice Financial Managers Association,
Ron is a seasoned speaker for state and national associations. He graduated with a B.B.A. in accounting from Lamar University.
[3371] Anatomy of the Cash Crunch; Solutions for Home Health Challenges with PDGM – Part 1
- Speaker
- Barerra, Ron
- Model
- 3371
$45.00
Anatomy of the Cash Crunch; Solutions for Home Health Challenges with PDGM – Part 2
[3372] Anatomy of the Cash Crunch; Solutions for Home Health Challenges with PDGM – Part 2
Insights for teams, team leaders and case managers based on the findings of gap analyses...
TAHC&H CONFERENCE RECORDING: This program was presented on 2/13/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 13, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Program Description: The new financial realities under PDGM require home health agencies to look closely at
clinical operations and make accommodations that will uphold quality, including care alternatives that add value to the equation. Laura Wilson shares
insights for teams, team leaders and case managers based on the findings of gap analyses to help organizations make a successful transition under the new requirements.
TAHC&H Faculty/Presenters: Laura Wilson, RN, BSN, COS-C, Senior Manager, Operations Consultant, Simione Healthcare Consultants LLC
About the Presenters:
Laura Wilson A nurse in home-based care since 1985, Laura has served in progressively
responsible clinical and regional leadership roles in the throughout the United States, including Minnesota, Washington, and Florida. Her extensive expertise includes
multi-site operations, quality management, human resources, compliance, business development in home-based care. With additional experience in home health consulting
and acute care, she has worked to advance the role of home health, hospice and palliative care to support population health with health systems and networks.
Wilson previously worked for Kindred at Home (MN), North Memorial Health Care (MN), Intrepid USA Health Care Services (TX), Nurse On Call Home Health Care (FL),
Tender Loving Care/Staff Builders (Western US), In Home Health (MN), and Health One Home Care & Hospice (now Allina – MN). A certified OASIS clinical specialist,
she earned her BSN from the University of North Dakota, Grand Forks.
[3372] Anatomy of the Cash Crunch; Solutions for Home Health Challenges with PDGM – Part 2
- Speaker
- Wilson, Laura
- Model
- 3372
$45.00
Connected Home – The Artificial Intelligence Revolution
[3376] Connected Home – The Artificial Intelligence Revolution
Emerging developments in patient support technologies...this session will introduce you to some of these options and
how to use to your benefit.
TAHC&H CONFERENCE RECORDING: This program was presented on 2/13/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 13, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: Since the dawn of the new millennium, nearly every aspect of our lives has been transformed by technology.
Emerging developments in patient support technologies – from dedicated devices to applications that transform phones and other commonplace items in the home and community
into interconnected systems – are transforming the way that patients are beginning to think about healthcare. This session will introduce you to some of these options and
how to use to your benefit. Harnessing the power of new technology and supporting data-powered insights will be critical to powering a 21st-century healthcare system that
responds to the desires and expectations of patients and their caregivers and delivers on optimal health care outcomes.
TAHC&H Faculty/Presenters: Sherl Brand, RN, BSN, Senior VP Strategic Solutions, CareCentrix; Jon Terenzetti, VP of Data & Technology Transformation at CareCentrix
About the Presenters:
Sherl Brand is a registered nurse and health care executive with over twenty-five years of experience in
both for profit and non-profit organizations. Currently Sherl is Senior Vice President of Strategic Solutions at CareCentrix focusing on strategy, network engagement and partnerships. Prior to joining CareCentrix,
she held the roles of Chief External Affairs Officer with Visiting Nurse Association Health Group, a state-wide non-profit home health, hospice and community based organization,
National Director of Managed Care Contracting for Bayada Home Health, a national for profit home health, hospice and private duty organization and VP Government Affairs & Business development for
Patient Care, a multi-state for profit home health and private duty nursing organization.
Sherl also served as the CEO of the Home Care & Hospice Association of NJ and its related Home Care Foundation. She was also elected Chair of the National Association for Home Care &
Hospice Forum of State Associations. Sherl has served on multiple national, state and local boards and advisory groups including, but not limited to, the National Association for Home Care & Hospice Board,
National Government Services Provider Advisory Board, Hospital Joint Venture Boards and Partnership for Medicaid Home Based Care. Sherl received her B.S.N. from Ohio Wesleyan University and was a Certified Case Manager from 1993-2008.
Jon Terenzetti is the Vice President of Data & Technology Transformation at CareCentrix. In his role, Jon oversees the team responsible for identifying,
assessing, and developing next-generation data, analytics, and technology assets that assist in the delivery of higher-quality healthcare. Throughout his time at the company, Jon has managed key partnerships and
capability buildouts with machine learning and artificial intelligence partners that help deliver better health outcomes to 25M+ lives under management. Prior to his current role, Jon acted as Chief of Staff to the CEO.
Jon’s career has been focused on patient engagement. Before CareCentrix, Jon spent years working at CVS Health, overseeing a range of initiatives, including the redesign of the
pharmacy ExtraCare rewards program, the launch of CVS’s audiology and optometry services in select markets nationwide, patient segmentation and acquisition efforts, retail technology rollouts, and
numerous gross margin and operational efficiency initiatives. Before CVS, Jon worked at Target Corporation in financial forecasting and planning. Jon holds a BA in political science from Yale University.
[3376] Connected Home – The Artificial Intelligence Revolution
- Speaker
- Brand, Sherl & Terenzetti, Jon
- Model
- 3376
$45.00
Create a Marketing Plan Using Specialty Programs
[3366] Create a Marketing Plan Using Specialty Programs
Will discuss seven private duty specialty programs with associated marketing plans...
NOW AVAILABLE: RELEASED 02/27/2020 This program was presented on 2.12.2020 at the Texas Association of Home Care & Winter Conference in Denton.
It is one of 18 presentations captured and produced for online access.
Presentation Info:
Presentation Date: February 12, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Subscription Type: Individual
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hrs
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: Increasing private duty market share requires agencies to demonstrate value to multiple referral sources to include patients and families! By training caregivers on specialty programs, agencies are able to grow revenue streams while at the same time providing career ladders for caregivers- thus creating a win- win for private duty!
This presentation will discuss seven private duty specialty programs with associated marketing plans. Attendees will walk away with actionable items to grow their private duty business!
Program Learning Outcome: Participants will be able to identify how specialty programs via marketing plans can grow revenue streams.
TAHC&H Faculty/Presenter: Tammy Ross, Senior VP of Professional Services, AXXESS
About the Presenter:
Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company. She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry using technology. Prior to joining Axxess,
Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist clients with clinical and operational strategic planning and development.
[3366] Create a Marketing Plan Using Specialty Programs
- Speaker
- Ross, Tammy
- Model
- 3366
$45.00
Creating a Profitable Dementia Service Line: Cracking the Code on Dementia Care
[3363] Creating a Profitable Dementia Service Line: Cracking the Code on Dementia Care
Teaches how to successfully implement a Dementia-specific service line
TAHC&H CONFERENCE RECORDING: This program was presented on 2/12/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 12, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][8]skills for working with clients, families, and other professional service providers
§558.260[a][10]marketing
Program Description: Dementia is a silver tsunami with almost 14 million Americans expected to be
diagnosed with Alzheimer's disease by 2050. Providing safe and effective home care for these clients requires not only a different caregiver
skill set but also additional administrative support. This session will teach how to successfully implement a Dementia-specific service line.
In addition, we will conclude our session with a thought-provoking discussion regarding Medicare Advantage plans and homecare’s role in
delivering quality care to the plan’s members.
TAHC&H Faculty/Presenters:Bob Roth, Managing Partner, Cypress HomeCare Solutions; Michelle Cornelius-Toft, Director of Memory Care Programs at Cypress HomeCare Solutions and Program Specialist for Honor Care Network
About the Presenters:
Bob Roth is Managing Partner of Cypress HomeCare Solutions. Bob assisted in creating Cypress HomeCare Solutions
with his family in 1994. With nearly 35 years of consumer products, health care and technology experience, Bob has successfully brought the depth and breadth of his experience to the
home care trade and in doing so, Cypress HomeCare Solutions has been honored to receive a number of awards over the years, including Bob being chosen as the January 2014 CEO of the
Month and was a finalist for the 2015 Phoenix Business Journal’s Healthcare Heroes award. Cypress won the Better Business Bureau’s Business Ethics award in 2013, and in 2018. Bob
hosts a radio show called “Health Futures, Taking Stock in You.” This program airs every Friday from Noon to 1:00 pm on Money Radio 1510 AM, 105.3 FM. In addition, he writes a monthly
column called “Aging Today” for the Jewish News of Greater Phoenix, and Lovin Life after 50 newspapers. In March 2017 Bob was appointed to the Governor’s Advisory Council on Aging by
Arizona Governor Doug Ducey. This was the first time in the Council’s 40 years that a home care/home health care agency owner/manager has served on the Council. On September 11, 2019
Bob was selected the winner for the Home Health Care News Future Leader Award - Recognizing up-and-coming leaders elevating the home health industry.
Michelle Cornelius-Toft earned her Master of Social Work in 1997 from Arizona State University, and in 2011 her Master of Education in Human
Resource Development from the University of Illinois. The majority of Michelle’s work experience has been with people diagnosed with dementia, either in their homes or in memory care
facilities. Michelle Toft is currently the Director of Memory Care Programs at Cypress HomeCare Solutions in Phoenix, AZ and a Program Specialist for Honor Care Network out of San Francisco, CA.
She is a public speaker at national conferences and provides consulting services to help others implement dementia programs within their own organization. At Cypress HomeCare Solutions and
Honor Care Network she has implemented a dementia training program for their caregivers, a family support and education program for the family members of those diagnosed, and provides public
educational sessions. Michelle has been a volunteer for the Alzheimer’s Association since 2013 as a support group facilitator, a member of their Speaker’s Bureau, and a member of the
Alzheimer’s Impact Movement. She is a member of the State of Arizona Alzheimer’s Task force and a volunteer for the Dementia Friendly Arizona movement.
[3363] Creating a Profitable Dementia Service Line: Cracking the Code on Dementia Care
- Speaker
- Roth, Bob & Cornelius-Toft, Mich
- Model
- 3363
$45.00
Creating a QAPI Culture of Leadership in Hospice
[3365] Creating a QAPI Culture of Leadership in Hospice
Developing a culture of leadership, based in a robust QAPI program, can take your
agency to the next level, inspiring your team, increasing admissions and improving compliance.
TAHC&H CONFERENCE RECORDING: This program was presented on 2/12/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 12, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][5]quality improvement
Program Description: Developing a culture of leadership, based in a robust QAPI program, can take your
agency to the next level, inspiring your team, increasing admissions and improving compliance. Participants will develop an understanding of the
regulatory requirements for hospice QAPI programs, discuss the impact that quality has on their organization and teams and understand how to develop a
meaningful and compliant culture of leadership. From interviewing new employees to ensuring that each patient and family receive exceptional care,
identifying, implementing and empowering leaders within your organization, with a shared mission and vision, participants will leave with ideas on
how to develop a culture of leadership in their own agency.
TAHC&H Faculty/Presenters: Zaundra Ellis, Hospice Product Manager, Axxess
About the Presenters:
Zaundra Ellis is the Hospice Product Manager for Axxess. She leverages her many years
of expertise in the hospice industry to create a software that is easy to use and allows clients to be clinically, administratively and financially compliant.
Prior to joining Axxess, Zaundra served as the Executive Director and Regional Director for Kindred Hospice and Heart to Heart Hospice agencies across Texas.
In this role she oversaw an inpatient hospice facility, created and implemented a companywide QAPI program for an organization that served more than 2,500 patients,
and used her experience to create operations that improved compliance and maximized reimbursements. Zaundra is an active member of the Texas Association of Home Care
and Hospice and has served on multiple committees including the Education, Hospice and Medicare/Medicaid committees.
[3365] Creating a QAPI Culture of Leadership in Hospice
- Speaker
- Ellis, Zaundra
- Model
- 3365
$45.00
Critical Home Health PDGM Claims Processing Update
[3440] Critical Home Health PDGM Claims Processing Update
What does 2020 hold for your reimbursement?
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Program Description: The Home Health Proposed Rule 2021 was released June 30, 2020 and while there are not significant
changes to the PDGM model there are some details that need to be reviewed! RAPs will have no payments and will have a payment PENALTY if not filed timely.
There are some changes to the wage indices in multiple states with swings in the applicable rates of no greater than 5%. Medical Review began again on
August 3, 2020, across the nation. What does 2020 hold for your reimbursement?
Program Learning Objective(s): Participants will actively engage in the discussion and incorporate
best practices for their claims processing under PDGM model in relation to the RAP changes that will impact agency revenue, wage indices and medical reviews.
TAHC&H Faculty/Presenter(s): Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc.
About the Presenter(s):
Melinda Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and
educating experience, including extensive day to day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement
Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix
calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
She is currently serving on the NAHC/HHFMA Advisory Board and Work Group and is Associate Director on the Home Care Association of Florida Board of Directors.
Melinda is also the author of the Home Health OASIS Guide to OASIS-D1.
[3440] Critical Home Health PDGM Claims Processing Update
- Speaker
- Gaboury, Melinda
- Model
- 3440
$45.00
Cyber Related Threats and Managing the Risks
[3374] Cyber Related Threats and Managing the Risks
Learn about the common areas of vulnerability, the impact of data loss, and risk
mitigation strategies to help protect your organization.
TAHC&H CONFERENCE RECORDING: This program was presented on 2/13/2020 at the Texas Association of Home Care & Hospice Winter
Conference in Denton. It is one of 18 presentations captured and produced for online access. Subscribers receive 24/7 on-demand access from both home
and office during the subscription period shown at the bottom of this page.
Presentation Info:
Presentation Date: February 13, 2020
TAHC&H Event: TAHC&H Winter Conference | Denton
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][6]risk assessment and management
Program Description: In the new reality of quickly evolving technology, risks are on the rise. Cyber breaches in the
last nine years have resulted in over 2,500 healthcare data breaches involving 500 or more records. Data breaches and the resulting regulatory and legal actions
have escalated in healthcare with penalties reaching in the multi-millions. Learn about the common areas of vulnerability, the impact of data loss, and risk
mitigation strategies to help protect your organization.
TAHC&H Faculty/Presenters: Ricky Smith, Innovative Business Technologies
About the Presenters:
Ricky Smith is the President of Innovative Business Technologies, a SOC II compliant Cloud Service
Provider and Managed IT Service organization that works primarily with healthcare providers. Prior to IBT, Ricky spent 12 years with the homecare and hospice product
group of McKesson Information Solutions. As Director of Technical Services, he became passionate about IT’s ability to facilitate patient care. In addition to 20 plus
years in IT health-care, Ricky spent several years as a systems engineer and telecommunications technician in a high-profile financial and chemical engineering sector.
Ongoing research on technology trends, as it relates to healthcare providers, allows him to maintain expertise in data security, compliancy, business continuity, and risk analysis.
Dave I. Davis Coming Soon
[3374] Cyber Related Threats and Managing the Risks
- Speaker
- Smith, Ricky
- Model
- 3374
$45.00
Emergency Preparedness: First COVID, Now Hurricane Season - Are You Ready?
[3435] Emergency Preparedness: First COVID, Now Hurricane Season—Are You Ready?
Steps each and every HHCSA should
take to prepare for hurricane season, including changes related to COVID-19 involvement.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.259[d][6]emergency preparedness planning and implementation
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Program Description: Hear first-hand from HHSC Training Specialist, Idalia Diaz, on the steps each and every HHCSA should
take to prepare for Hurricane season, including changes related to COVID-19 involvement. Emergency Preparedness is not new; however, there have been
updates and refreshers and Idalia presents all aspects of what agencies should know, update and be prepared for as hurricane season is well upon us
and agencies not only are dealing with this reality but COVID 19 as well.
TAHC&H Faculty/Presenter(s): Idalia Diaz BSN, RN, Training Specialist, Policy, Rules and Training, HHSC
About the Presenter(s):
Idalia Diaz is the HCSSA Joint Trainer with Health & Human Services Policy, Rules & Training who
obtained a Bachelor of Science in Nursing from the University of Texas Health Science Center. Shortly after obtaining her license, she was employed by the San Antonio State
Supported Living Center as an RN Case Manager, then later transferred to DADS Regulatory Services where she was a Nurse Surveyor and Death Reviewer. After spending some time
with the regulatory team, she decided to teach and was a theory and clinical faculty member at a Vocational Nursing program, where she taught various subjects from fundamentals
of nursing to mental health and leadership.
[3435] Emergency Preparedness: First COVID, Now Hurricane Season—Are You Ready?
- Speaker
- Diaz, Idalia [TX HHS]
- Model
- 3435
$45.00
Employment Law
[3455] Employment Law
Help keep your agency on the right track with this presentation on employment laws.
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 12, 2020
Program Description: This presentation will provide an understanding of 558.259(c )(2)(C )(D)( E)(F) The Americans with Disabilities Act;
the Civil Rights Act of 1991; the Rehabilitation Act of 1993; the Family and Medical Leave Act of 1993 and DOL Law, as well as best employment practices to follow to minimize the risk of
employment claims and lawsuits and keep your agency on the right track.
HCSSA Topic(s) Addressed:
§558.259[c][2][C]the Americans with Disabilities Act
§558.259[c][2][D]the Civil Rights Act of 1991
§558.259[c][2][E]the Rehabilitation Act of 1993
§558.259[c][2][F]the Family and Medical Leave Act of 1993
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Tommy Simmons | Legal Counsel for the Commissioner, Texas Workforce Commission & Velissa Chapa | Legal Counsel for the Commissioner, Texas Workforce Commission
About the Presenter(s):
Tommy Simmons serves as legal counsel for the Commissioner representing employers at the Texas Workforce
Commission, where he advises the Commissioner on final-level unemployment and wage claim appeals, assists business groups with employment-related legislation, and counsels employers on
Texas and federal employment laws. He is the author of the book Especially for Texas Employers and is also the editor of the Employment Law Handbook of the Texas Association of Business.
About the Presenter(s):
Velissa Chapa serves as legal counsel to Aaron Demerson, the Commissioner Representing Employers at the Texas Workforce Commission.
Velissa specializes in employment law and advises the Employer Commissioner on high-level unemployment claim appeals and legislative changes. She is also responsible for answering the employer hotline
and is a regular presenter at TWC’s Texas Conference for Employers, where she discusses the laws surrounding employer policies and procedures. Velissa was born and raised in McAllen, Texas, and
worked in the private sector in the legal field for 7 years before joining the agency.
[3455] Employment Law
- Speaker
- Simmons, Tommy
- Model
- 3455
$45.00
Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction
[3442] Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction (And Your Bottom Line Too!)
How to utilize certain tools to enhance communication and improve these integral relationships.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: In the fast paced world of home health care, it can be hard to make connections with
people, especially during a worldwide pandemic, such as COVID-19; unless time is set aside to connect for this purpose. Monotonous regime,
lackluster communication skills and unsustainable satisfaction can all lead to employee burnout, unhappy patients and loss of referral sources.
Once you make the decision to utilize tools such as social media, video conferencing technology and other tips you will learn in this session,
you will begin enhancing your communication skills and improving these integral relationships.
Program Learning Objective(s): Participants will actively engage in the discussion and incorporate best practices for
identifying 10 steps to implementing communication tips that will improve working relationships, explaining how communication needs to be tailored to each of
the current generations in the workplace and describing how improved communication will have a lasting effect on their organization.
TAHC&H Faculty/Presenter(s): Marcylle Combs, MS, RN, BS, CHCE, President, MAC Legacy
About the Presenter(s):
Marcylle CombsAfter over 30 years in home health care and hospice, holding many positions
including field nurse, director, administrator and owner/president of a successful home health and hospice company, Marcylle sold her business to embark on new
opportunities. She has since founded 3 companies, serving as President over The Marcylle Combs Company, MAC Legacy Investments, a real estate development company and
MAC Legacy – a home health care and hospice resource company. Marcylle is well known in Texas and nationally for her leadership in both the home care and hospice
community. She has served on the TAHCH Government Affairs Committee since the ‘90s and is currently serving on the board of directors for The Home Care and Hospice
Financial Managers Association (HHFMA); a professional organization bringing together CFOs, CEOs, COOs and other financial positions who are employed by the nation’s
25,000 home care and hospice agencies. She also chairs the Women in Leadership group for HHFMA. She enjoys speaking on various subjects such as mentoring,
leadership and communication.
[3442] Enhancing Communication Skills to Improve Patient, Employee and Referral Source Satisfaction (And Your Bottom Line Too!)
- Speaker
- Combs, Marcylle
- Model
- 3442
$45.00
Expand Your Business Line: How to Start a Private Pay Agency
[3431] Expand Your Business Line: How to Start a Private Pay Agency
Hear strategies on how to start a private-pay line of business...
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | August 27, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][10]marketing
Program Description: Starting a private-pay business line can be a daunting task if you do not know where to begin.
In this presentation, the learner will be able to identify the various models of private pay revenue and the key elements for a successful private pay line of business.
The learner will hear strategies on how to start a private-pay line of business for their agency, make changes along the way as needed and implement the plan with success.
Program Learning Objective(s): Participants will actively engage in the learning activity and identify steps to
key elements for starting a private-pay business by discussing the 3 types of private pay business models that may be used for expanding their line of
business and the 8 strategies for how to expand their current payor mix to include private pay revenue.
TAHC&H Faculty/Presenter(s): Beverly Sepulveda MBA, BSN, RN, SynerImages Healthcare Consulting
About the Presenter(s):
Beverly Sepulveda is the founder, CEO, and Principle consultant for SynerImages Healthcare Consulting,
a national healthcare and regulatory consulting firm in operation for over 23 years. She holds a Master's in Business Administration and a Bachelor of Science in Nursing.
Her nursing specialization is in quality assurance and accreditation compliance. Ms. Sepulveda's consulting expertise covers a broad array of areas including Home Health Agencies,
Therapy clinics, ORFs, CORFs, Hospitals and the MCO industry. Ms. Sepulveda's company specializes in start-up healthcare business seeking state and federal licensure,
cloud-based policies and procedures, on-going regulatory compliance services and insurance contracting assistance. In addition to offering home health startup and
compliance services, her firm also facilitates other business needs such coordinating medical equipment inspections, application management services, educational c
onferences/webinars and other business operations assistance.
[3431] Expand Your Business Line: How to Start a Private Pay Agency
- Speaker
- Sepulveda, Beverly
- Model
- 3431
$45.00
Fraud, Waste & Abuse
[3458] Fraud, Waste & Abuse
Reviews relevant federal and state laws pertaining to fraud, waste and abuse plus tips for improving agency compliance programs.
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 17, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][1]information regarding fraud and abuse detection and prevention
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Program Description: Home care and hospice providers face a daunting array of complex laws and regulations, with non-compliance potentially
resulting in a host of criminal charges, civil sanctions and administrative enforcement actions. This program reviews relevant federal and state laws pertaining to fraud, waste and abuse,
recent enforcement activity, and focus on tips for improving agency compliance programs.
TAHC&H Faculty/Presenter(s): Jennifer Papapanagiotou, Partner, LilesParker & Heidi Kocher, J.D., M.B.A., C.H.C., Liles Parker
About the Presenter(s):
Jennifer Papapanagiotou Ms. Papapanagiotou’s practice focuses on compliance, regulatory and transactional matters
for a wide array of health care providers, including home health and hospice agencies. She has extensive experience in analyzing proposed and existing business arrangements for compliance
with federal and state fraud and abuse laws, and drafting a wide variety of legal agreements. Ms. Papapanagiotou is knowledgeable in all aspects of state licensing for home health and
hospice providers, and in Medicare and Medicaid enrollment, including initial enrollment, changes of ownership and appeals of revocation actions. Finally, she assists clients with
compliance plans, forming new businesses, and addressing Medicare and Medicaid program coverage and reimbursement issues
Heidi Kocher is a partner with the law firm of Liles Parker. She has over 20 years of experience advising and defending health care clients
on legal and regulatory matters affecting providers of all sizes. She is an expert in all aspects of compliance and privacy programs, including developing and deploying policies,
procedures and training. Her experience includes serving as a Chief Compliance Officer and a Chief Privacy Officer, implementing the various requirements and aspects of Corporate
Integrity Agreements, and responding to and defending audits from Medicare, Medicaid and private insurers up through the ALJ level. She received her J.D. from Georgetown
University Law Center. She is licensed in Texas and Maryland, and admitted to the U.S. Court of Federal Claims. She is also Certified in Health Care Compliance.
[3458] Fraud, Waste & Abuse
- Speaker
- Papapanagiotou, J & Kocher, H
- Model
- 3458
$45.00
HOSPICE Election Statement & Addendum + Hospice Quality Reporting Program Updates
[3470] Changes Ahead: HOSPICE Election Statement and Addendum Plus Hospice Quality Reporting Program Updates
Get a better handle on the new hospice requirements.
Presentation Info:
TAHC&H Virtual Event | Administrator Program | Recorded for On-Demand Access
Presentation Date | November 19, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
Program Description: This program covers hot topics including the recently modified Hospice Election Statement/Addendum Requirements,
key developments in the Hospice Quality Reporting Program (HQRP) and new developments with the Hospice PEPPER. After viewing you will walk away with a better handle on the new requirements, including
understanding the common misperceptions and gaps in application, as well as tips and strategies to implement for compliance and plan for success.
TAHC&H Faculty/Presenter(s): Katie Wehri | Director, Home Care & Hospice Regulatory Affairs
National Association for Home Care & Hospice
About the Presenter(s):
Katie Wehri has 25+ years in the hospice, home health, private duty and palliative care industries
holding various executive level positions in these arenas. She has extensive experience in operations, healthcare regulation and accreditation standards interpretation and compliance,
quality assessment and performance improvement programming and compliance programs. She has worked for hospices and home health agencies in a variety of settings including multiple
locations in multiple states, hospice inpatient unit, pediatric hospice and adult and pediatric palliative care. She also has experience in opening and expanding sites for hospice
and home health organizations. Katie is educated in health care administration with a bachelor’s degree from Bowling Green State University in Ohio.
She is currently the Director, Home Care & Hospice Regulatory Affairs for NAHC.
[3470] Changes Ahead: HOSPICE Election Statement and Addendum Plus Hospice Quality Reporting Program Updates
- Speaker
- Wehri, Katie
- Model
- 3470
$45.00
Hospice Quality Reporting and Customer Service…Yes there IS a Connection!
[3441] Hospice Quality Reporting and Customer Service…Yes there IS a Connection!
A brief overview of these regulatory requirements and demonstration of exceptional
customer service behaviors that hospice staff can use in daily practice.
Presentation Info:
TAHC&H Virtual Event | 51st Annual Meeting & Conference | Recorded for On-Demand Access
Presentation Date | September 1, 2020
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
CE Approval Statements:
· This program meets continuing education requirements
for Administrators and Alternates under Texas HCSSA licensing regulations.
HCSSA Topic(s) Addressed:
§558.259[d][4]agency responsibilities
§558.260[a][3]basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][8]skills for working with clients, families, and other professional service providers
Program Description: With the implementation of Hospice Quality Reporting Measures and the CAHPS Hospice Survey,
hospice staff and managers must understand the impact of their daily interactions with patients/families and how they may directly influence public
reporting measures (and future star ratings). This presentation provides a brief overview of these regulatory requirements and engages the participants
in exploring each of the questions and the direct impact that staff interaction may have on HIS and CAHPS Hospice Survey responses. This presentation utilizes
case scenarios and group discussion to demonstrate exceptional customer service behaviors that hospice staff can use in daily practice to improve in these measures.
TAHC&H Faculty/Presenter(s): Kimberly Skakhan, RN, MSN, Director of Compliance, Regulatory and Quality,
Simione Healthcare LLC | Melynda Lee, Director of Growth Solutions, Simione Healthcare Consultants, LLC
About the Presenter(s):
Kimberly Skakhan is Director of Compliance, Regulatory & Quality at Simione Healthcare
Consultants with more than 30 years of clinical, management and consulting experience in home health and hospice. Kim is nationally recognized and highly respected by
state, federal and industry leaders. She has acted as a liaison to state and federal regulatory agencies and legislators to facilitate collaboration regarding issues
affecting the home care and hospice industry. Kim currently serves as a member of the Regulatory Committee of the National Hospice & Palliative Care Organization (NHPCO)
and the Education Committee for the National Association for Home Care and Hospice. She is also a member of the Connecticut Association for Healthcare at Home Kim is a
certified consultant by the Accreditation Commission for Health Care(ACHC) for home health, hospice and private duty care. An AHCC-accredited home care coding specialist
and certified OASIS reviewer(COS-C), Kim earned her B.S. degree in nursing from Southern Connecticut State University, and her M.S. degree in nursing administration from
the University of Connecticut (UCONN), where she has also served as adjunct faculty for the School of Nursing.
About the Presenter(s):
Melynda Lee, a member of the Simione team since 2016, is an expert in home care and hospice sales,
marketing and referral management, communications, public relations, administration and strategic planning. Melynda previously served as a home health and
hospice leader in Florida and Georgia for 8 years, and is a former board member and education committee member for the Georgia Hospice and Palliative Organization.
She is a co-founder of the Greater Atlanta Hospice-Veteran Partnership. She is an expert trainer of home care and hospice professionals, and speaker at state and
national association conferences. The recipient of a Digital Marketing Certificate from Cornell University, Melynda excels n assessment of marketing and
communications programs, brand and marketing communications, and client assistance to measure and improve competitive strategies for growth. She is also a
True Colors®Certified Facilitator, helping individuals and teams identify their leadershipstyles to maximize performance, and holds a certificate in
Instructional Design. Melynda earned a BFA in advertising design from University of North Florida, and an MBA from Webster University. She completed the
Management Development Program at Northwestern University, Kellogg School of Management, and the Executive Development Program of the American College of
Healthcare Executives.
[3441] Hospice Quality Reporting and Customer Service…Yes there IS a Connection!
- Speaker
- Skakhan, Kimberly | Lee, Melynda
- Model
- 3441
$45.00
![Are You Running Your Business or is It Running You? [Two Parts]](images/150x150 New.png "Are You Running Your Business or is It Running You? [Two Parts]")