ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
Find out how and why AI is emerging as a transformative tool to improve care delivery and empower staff.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
As home-based care faces increasing workforce shortages, inefficiencies, and rising demand, AI is emerging as a transformative tool to improve care delivery and empower staff. In this presentation you will learn how AI can serve as a partner rather than a replacement for the care workforce, alleviating administrative burdens and surfacing real-time insights to support clinical and operational decision-making. Erin also discusses key considerations for safe and ethical AI adoption, from data privacy to change management strategies.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Erin Vallier, Director, Sales, Alayacare
About the Presenter(s): Erin Vallier
Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music Performance from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University. After earning her bachelors, Erin transitioned to the home care space with a passion bred from personal and family experience. She has held management roles in the QA, intake, OASIS, and HR departments, and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for. Erin was responsible for maintaining clinical documentation compliance, writing and revising policies and procedures, and for writing and facilitating new hire training for all clinical employees, including EMR and OASIS education. Her last role in home health was marketing - a natural segway to her role at AlayaCare – US Midmarket Director of Sales – where she leads a growing team of account executives.
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
- Speaker
- Vallier, Erin
- Model
- 3954
$30.00
AI Focus | The Consequences & Liabilities
[3955] AI Focus | The Consequences & Liabilities A view from the legal perspective. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: AI is a hot topic for healthcare providers. Many have probably interfaced with it already, without knowing it. Learn more about how AI is now and always has been part of healthcare, what to look for in vendor contracts that deal with data, how AI and HIPAA interact, and what the pitfalls are in relation to the use of AI. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC About the Presenter(s): Heidi Kocher Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance. [3955] AI Focus | The Consequences & Liabilities
- Speaker
- Kocher, Heidi
- Model
- 3955
$30.00
Audit Proof Your Hospice Documentation
- Speaker
- Gaboury, Melinda & Barron, Victo
- Model
- 3974
$30.00
CREATE Momentum| A Leadership Playbook for Unstoppable Performance
- Speaker
- Hodges, Dr. Heather L
- Model
- 3969
$30.00
From Intake to Approval | Mastering HH Acceptance, F-2-F Compliance, & Denial Prevention
- Speaker
- Griffin, J'non
- Model
- 3973
$30.00
Home Monitoring, AI, & Security | Partnership Driven Outcomes
[3956] Home Monitoring, AI, & Security | Partnership Driven Outcomes Hear about revolutionary technologies that identify patient patterns and much more. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: This presentation shares revolutionary technologies that identify patient patterns and predict medication adherence, recognize potential fraud, and support staff while augmenting care management. These technology tools have been shown to decrease hospital readmits and Emergency Department visits, increase revenue and employee satisfaction. The value of working collaboratively with others to completely leverage technology is explored. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Phil Beckett, Chief Executive Officer for Texas Health Services Authority and Shannon Calhoun, Board Chair for Texas Health Services Authority and Chief Revenue Officer for IVEnsure About the Presenter(s): Phil Beckett Phil came to Houston in 1991 as a post-doctoral fellow to study protein metabolism at the Children’s Nutrition Research Center. At Texas Children’s Hospital he developed a rapid amino acid assay used to perform protein clamps and measure insulin sensitivity in children with diabetes. Phil kickstarted his informatics career in the neonatal ICU writing interfaces to capture data electronically from monitoring systems around the concept that quality is driven by data. He co-founded a startup, RosettaMed as a developer for patient data capture applications with interfaces to electronic health records. He led the sale of the company to Kryptiq Corporation before joining Baylor College of Medicine to lead their clinical information systems implementation (Epic, iSite PACS). Phil joined Greater Houston Healthconnect (an HIE) in May 2012 and served as a pioneer for interoperability in Houston and the Southeast Texas region. Phil introduced and integrated diagnostic image sharing with the goal of reducing duplicate tests and reducing patient exposure to unnecessary radiation. As CEO of C3HIE he continued to expand HIE services across Texas through collaboration with community partners and a focus on value and delivery through account management. Since January 2025 Phil is CEO of Texas Health Services Authority, a statutory organization to promote and enable interoperability across Texas. Phil has a major focus on usability after many years working with physicians – if it isn’t easy they won’t use it – and on patient engagement. He believes that consumers will drive the future of healthcare. In his spare time, Phil is a sailor (on Galveston Bay), Vice Chair of Close to Home, the Homeless CoC in San Antonio; Chair of the Homeless Management and Information System and Data in San Antonio; on the eHealth Advisory Committee for Texas; Deans Advisory Committee UTSA School of Health, Community and Policy; and Co-Chair for the Civitas national conference. All of these efforts tie together the factors that affect our health – policy, environment, community and medicine./p> About the Presenter(s): Shannon Calhoun Shannon is a distinguished healthcare executive with over 30 years of experience in the industry. She is a leader of collaboration and collaboratives that develop strong relationships and build consensus throughout multiple organizations. Shannon is passionate about rural healthcare and healthcare transformation. She served 20 plus years as CEO of Southeast Texas Health System where the foundation of her work was developing business lines for rural networks that create sustainable solutions with economies of scale and scope while protecting financial autonomy for participating providers. She also served as Vice President, Business Development for Caravan Health and Regional Vice President of Growth for Aledade, both national leaders and start ups in the transformation and implementation of innovative healthcare models for supporting quality, cost-effectiveness, and health promotion for the improvement of the well-being of patients served by rural and community health systems, and independent physician practices. Currently Shannon serves as Chief Revenue Officer of IV Ensure, a Medication Adherence Platform for home IV infusions. She is by appointment of the Governor of Texas a member of the board of the Texas Health Services Authority and currently serves as chair of the board./p> [3956] Home Monitoring, AI, & Security | Partnership Driven Outcomes
- Speaker
- Beckett, Phil & Calhoun, Shannon
- Model
- 3956
$30.00
Hospice Alert | Successfully Navigating CMS FY 2025 Changes
- Speaker
- Attaya, Chris & Huff, Angela
- Model
- 3962
$30.00
OASIS DC Outcomes | Driving Success in HHVBP 2025 & Beyond
- Speaker
- Selman-Holman, Lisa
- Model
- 3961
$30.00
Population Adapting Clinical Risk Management for I.T. | Cybersecurity
[3953] Population Adapting Clinical Risk Management for I.T. | Cybersecurity
Learn how the structure of a healthy and reliable cybersecurity program looks very similar to a healthy and reliable clinical program.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
Population Health is generally defined as having three components: health outcomes, patterns of health determinants, and policies and interventions. Cybersecurity is no different and serves as the Quality and Medical Records part of IT. In fact the structure of a healthy and reliable cybersecurity program looks very similar to a healthy and reliable clinical program. We encourage you to look at the building blocks for what makes a high performance and reliable cybersecurity program. During this session we will look at how to integrate cybersecurity into the broader risk management program along with the role Clinical and Operational Leadership have for cybersecurity. A good cybersecurity program is very similar to a good population health program; the context and interventions are just different.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Brad Maughan, HCISPP, Regional Sales Director, CyberForce|Q and Wayne Pierce, Cybersecurity Program Advisor, CyberForce|Q
About the Presenter(s): Brad Maughan
Brad is a Regional Director at CyberForce|Q working with healthcare and other critical infrastructure organizations, to provide a better approach to cybersecurity. With over 20 years of experience focused on Healthcare, IT Security, Privacy and Telecommunications, he is passionate about helping organizations successfully manage the evolving cybersecurity landscape. Before joining CyberForce|Q, Brad worked in data privacy and with an emerging startup providing cyber risk management services to health systems. He is a certified Health Care Information Security and Privacy Practitioner (HCISPP) and a frequent volunteer at a 99-bed hospital near his home. Helping organizations protect patient data and improve patient outcomes continues to drive and animate his efforts.
About the Presenter(s): Wayne Pierce
Wayne is an established cybersecurity consultant with over 26 years of experience
in cybersecurity, skilled in information security program implementation, quantifiable measurement, and strategic advancement. He helps implement quantifiable
information security programs with guaranteed improvement as well as successfully guides organizations through the alignment of security controls and regulatory
requirements. Examples include CIS CSC 18, NIST CSF, ISO 27001, PCI-DSS, CMMC, and HIPAA. Wayne has helped organizations develop policies, procedures, reporting
capabilities, and metrics to support program requirements. He collaborates with client leadership to develop reasonable and effective security strategies leading
to the implementation of security technology integrations for real-time-audit of security controls. His professional certifications include Certified Information
Security Manager (CISM) and Certified Chief Information Security Officer (CCISO).
[3953] Population Adapting Clinical Risk Management for I.T. | Cybersecurity
- Speaker
- Maughan, Brad & Pierce, Wayne
- Model
- 3953
$30.00
Practical AI for Home Health | From Frontline Impact to Strategic Growth
[3951] Practical AI for Home Health | From Frontline Impact to Strategic Growth
Hear practical, scalable strategies for integrating AI in ways that protect trust, support staff, and align with your agency’s unique pace and priorities.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
Artificial intelligence is transforming healthcare. However, for some home care agencies, the key to success isn’t just adopting AI. It’s doing so in a way that supports clinicians, protects trust, and meets each organization where they are.
This presentation covers practical, scalable strategies for integrating AI in ways that protect trust, support staff, and align with your agency’s unique pace and priorities. Whether you’re new to AI or refining your approach, you’ll leave with clear, actionable ideas to responsibly harness AI while staying rooted in compassionate, clinician-led care.
Key Takeaways:
How AI tools are easing documentation in home health today
The clinician’s role in successful AI adoption and how to build trust
Real-world use cases that illustrate impact without disruption
What “right-sized” AI looks like for agencies at different stages
A practical path to grow with AI over time without overwhelming your teams
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Bob Willix, Director of Net New Sales; nVoq
About the Presenter(s): Bob Willix
Bob Willix, Director of Net New Sales at nVoq, leverages his deep clinical and technology expertise to help home health and hospice agencies scale and successfully adopt new technology and AI-Powered solutions. A registered nurse with a Bachelor of Science in Nursing (BSN), Bob understands the documentation and workflow challenges clinicians face and is passionate about delivering solutions that ease workloads and drive operational growth.
[3951] Practical AI for Home Health | From Frontline Impact to Strategic Growth
- Speaker
- Willix, Bob
- Model
- 3951
$30.00
Success in Today's Environment? Show me the Data!
- Speaker
- Attaya,C | Huff,A | Little,A
- Model
- 3965
$30.00
Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving
[3952] Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving
Future-proof your workforce strategy and set a new standard for employee engagement in home care.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
The home-care labor market is changing fast—and so are the digital tools that shape the caregiver experience. In this program, you will hear how forward-thinking agencies are pairing proven engagement principles with the latest technology to attract, motivate, and retain top talent. You’ll see real-world examples of how data-powered recognition and gamified rewards can turn everyday workflows into moments that delight caregivers and drive measurable ROI. Break down what works, why it works, and how you can roll it out—no matter the size of your agency.
Key Takeaways:
Tech stack for retention: Evaluate and integrate engagement platforms that keep caregivers connected and inspired.
From data to action: Use real-time analytics and predictive insights to spot issues early and personalize recognition.
Automated rewards & recognition: Design a scalable, compliance-friendly program that triggers the right reward at the right moment.
Culture in the cloud: Leverage digital touchpoints to cultivate a culture of appreciation and growth from day one.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Alex Oosterveen, CEO, Caribou Rewards
About the Presenter(s): Alex Oosterveen
Alex Oosterveen is the CEO and co-founder of Caribou Rewards, a company transforming workforce engagement in home care. Caribou helps agencies become world-class employers through innovative rewards and recognition programs that make caregivers feel valued and motivated to perform their best.
Alex’s passion for home care is personal—his mother was a home care worker, and he saw firsthand the challenges caregivers face. Determined to make a difference, he started his career in senior care M&A before founding Caribou in 2016 to address the root causes of caregiver shortages.
Today, Alex leads Caribou’s growth, working with leading home care organizations and technology partners to drive meaningful workforce transformation for over 140,000 caregivers. His mission: ensure no person goes without care and no caregiver goes without the support they deserve.
[3952] Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving
- Speaker
- Oosterveen, Alex
- Model
- 3952
$30.00
Technology & Innovations in Home Care | Compliance Considerations for TX Agencies
[3950] Panel Discussion: Technology & Innovations in Home Care | Compliance Considerations for TX Agencies
Adopting new tech doesn’t guarantee regulatory compliance or protection from citations.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
Technology is becoming increasingly important for homecare agencies, but with innovation comes responsibility. Agencies must understand that adopting new tech doesn’t guarantee regulatory compliance or protection from citations. It's essential to choose technology that fits the agency’s needs and to evaluate and document its effectiveness as part of the QAPI (Quality Assurance and Performance Improvement) plan. Agencies should stay informed, exercise caution, and ensure proper oversight to avoid legal or enforcement issues.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Panel Lead - Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC; Brian W. Lebanion, CEO/Consultant, BC Healthcare Consulting, Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC, J’non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree
About the Presenter(s): Rosalind J. Nelson-Gamblin
Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at
Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care,
supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about
assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents,
and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver
continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as
mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of
accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered,
including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent
living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization.
She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
About the Presenter(s): Brian W Lebanion
Brian has more than 25 years of experience in the healthcare industry and provides consulting
services for all aspects of home health care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients
and providers survey/licensure coaching, clinical review and training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training.
About the Presenter(s): Heidi Kocher
Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues,
representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim
chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a
clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to
and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges,
obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity
Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement
of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas.
Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance.
About the Presenter(s): J'non Griffin
J'non is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care
Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
[3950] Panel Discussion: Technology & Innovations in Home Care | Compliance Considerations for TX Agencies
- Speaker
- PANEL
- Model
- 3950
$30.00
The Bottom Line of Better Care | Budgeting Strategies for Financial & Operational Success
- Speaker
- Simione, Michael
- Model
- 3968
$30.00
The Retention-Resilience Loop | Why People Stay, Burn Out, or Bounce Back
- Speaker
- Hodges, Dr. Heather L
- Model
- 3972
$30.00
