ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
Find out how and why AI is emerging as a transformative tool to improve care delivery and empower staff.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
As home-based care faces increasing workforce shortages, inefficiencies, and rising demand, AI is emerging as a transformative tool to improve care delivery and empower staff. In this presentation you will learn how AI can serve as a partner rather than a replacement for the care workforce, alleviating administrative burdens and surfacing real-time insights to support clinical and operational decision-making. Erin also discusses key considerations for safe and ethical AI adoption, from data privacy to change management strategies.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Erin Vallier, Director, Sales, Alayacare
About the Presenter(s): Erin Vallier
Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music Performance from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University. After earning her bachelors, Erin transitioned to the home care space with a passion bred from personal and family experience. She has held management roles in the QA, intake, OASIS, and HR departments, and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for. Erin was responsible for maintaining clinical documentation compliance, writing and revising policies and procedures, and for writing and facilitating new hire training for all clinical employees, including EMR and OASIS education. Her last role in home health was marketing - a natural segway to her role at AlayaCare – US Midmarket Director of Sales – where she leads a growing team of account executives.
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
- Speaker
- Vallier, Erin
- Model
- 3954
$30.00
AI Focus | The Consequences & Liabilities
[3955] AI Focus | The Consequences & Liabilities A view from the legal perspective. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: AI is a hot topic for healthcare providers. Many have probably interfaced with it already, without knowing it. Learn more about how AI is now and always has been part of healthcare, what to look for in vendor contracts that deal with data, how AI and HIPAA interact, and what the pitfalls are in relation to the use of AI. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC About the Presenter(s): Heidi Kocher Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance. [3955] AI Focus | The Consequences & Liabilities
- Speaker
- Kocher, Heidi
- Model
- 3955
$30.00
Audit Proof Your Hospice Documentation
[3974] Audit Proof Your Hospice Documentation
Covers all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 28, 2025
Program Description:
Being prepared for a hospice medical review audit regardless of type such as TPE, PPEO, SMRC, UPIC or RAC will ensure
timely submission of documents and protect your agency’s bottom line. From pre-payment denials to post-payment recoupment of payments,
this session will cover all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.28.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.
She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for
Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.
[3974] Audit Proof Your Hospice Documentation
- Speaker
- Gaboury, Melinda
- Model
- 3974
$30.00
CREATE Momentum| A Leadership Playbook for Unstoppable Performance
[3969] CREATE Momentum| A Leadership Playbook for Unstoppable Performance This session equips leaders with practical tools to strengthen retention, accelerate innovation, and lead people-centered organizations into a more adaptable, high-performing future. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 28, 2025 Program Description: We are navigating rising patient acuity, complex payment models, workforce shortages, and the growing need to integrate new technologies. But traditional leadership tactics are no longer enough. In this strategic and energizing session, organizational psychologist and speed painter Dr. Heather Hodges introduces the C.R.E.A.T.E. framework, a research-backed leadership playbook for building the culture, creativity, and momentum teams need to thrive. Grounded in original research and designed for today’s realities, this session equips leaders with practical tools to strengthen retention, accelerate innovation, and lead people-centered organizations into a more adaptable, high-performing future. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Dr. Heather L. Hodges, CEO and Founder, Hodges Group International LLC About the Presenter(s): Dr. Heather L. Hodges Dr. Heather Hodges is an organizational psychologist, keynote speaker, artist, and an expert in leadership development for home care organizations. She is the CEO and Founder of Hodges Group International, LLC. She is the author of, “Heart Work: How to Lead People, Build Culture, and Unleash Creativity in Home Care” (release August 2025) and the host of the “I’m IN!” podcast. Heather lives in Dallas with her husband, and they have two grown sons. She is a below-average pickleball player, but she makes an award-winning coconut meringue pie. [3969] CREATE Momentum| A Leadership Playbook for Unstoppable Performance
- Speaker
- Hodges, Dr. Heather L
- Model
- 3969
$30.00
Fixing the Manager/Leader Gap that Breaks Companies
[3964] Fixing the Manager/Leader Gap that Breaks Companies This session gives you tools to close that gap by strengthening your mid-level managers and leaders. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 27, 2025 Program Description: Most companies don’t fail at the top or the bottom—they fail in the middle. Managers/Directors sit in the tension between strategy and the front lines—they must inspire and influence while also executing and holding others accountable. This session gives you tools to close that gap by strengthening your mid-level managers and leaders. Tired of struggling with the gap between vision and results? Want to become a better leader or manager? This session is for you. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Tom Bouwer, co-author of multiple books and founder of The EOS Conference, The Bouwer Group and Pinnacle Guide About the Presenter(s): Tom Bouwer Tom is the co-author of What the Heck is EOS?, Profit Works, and Enjoy the Climb. He is a sought after speaker with extensive experience in helping business leaders get what they want from their organizations. He founded The EOS Conference which now draws over 2,000 attendees a year. In addition to starting and running his own companies in Turkey, Tom has worked for start-ups and Fortune 50 companies. Tom has consulting experience with Deloitte & Touche and Booz Allen Hamilton. Today, with The Bouwer Group and Pinnacle, he implements tools companies need to grow and make business easier. He has a B.A. from Hope College and MBA from the Fuqua School of Business at Duke University. [3964] Fixing the Manager/Leader Gap that Breaks Companies
- Speaker
- Bouwer, Tom
- Model
- 3964
$30.00
From Intake to Approval | Mastering HH Acceptance, F-2-F Compliance, & Denial Prevention
[3973] From Intake to Approval | Mastering HH Acceptance, F-2-F Compliance, & Denial Prevention
Explore how to streamline intake workflows, ensure accurate and timely Face-to-Face encounters, and implement best practices to avoid the most common denial triggers.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 28, 2025
Program Description:
As home health regulations evolve, agencies must adapt quickly to new requirements—especially regarding the updated Acceptance to Service policy.
This session offers a practical roadmap for ensuring policy compliance while strengthening documentation and processes to reduce Medicare and Medicare Advantage claim denials.
Explore how to streamline intake workflows, ensure accurate and timely Face-to-Face encounters, and implement best practices to avoid the most common denial triggers.
Real-world examples and actionable strategies are shared to help agencies protect revenue and ensure timely patient care.
HCSSA Topic(s) Addressed:
558.259[d][4] agency responsibilities
558.260[a][3] basic principles of management in a licensed health-related setting
558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.28.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
J'non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree
About the Presenter(s): J'non Griffin
J’non Griffin is a 36 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration in 2005.
She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small.
J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C and HCS-O, Certified in Homecare Coding
Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador.
J’non is an accredited ACHC and CHAP consultant. J’non currently continues her role at SimiTree as the Sr. Vice President of Coding/OASIS department.
J’non is also on the board of Home Care Association of Florida. She has also been a frequent contributor to the Decision Health Publication,
The Diagnosis Coding Pro, and the Home Health Line. She has published several manuals, and assisted with composition of several online modules for
coding and OASIS instruction. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
[3973] From Intake to Approval | Mastering HH Acceptance, F-2-F Compliance, & Denial Prevention
- Speaker
- Griffin, J'non
- Model
- 3973
$30.00
Home Monitoring, AI, & Security | Partnership Driven Outcomes
[3956] Home Monitoring, AI, & Security | Partnership Driven Outcomes Hear about revolutionary technologies that identify patient patterns and much more. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: This presentation shares revolutionary technologies that identify patient patterns and predict medication adherence, recognize potential fraud, and support staff while augmenting care management. These technology tools have been shown to decrease hospital readmits and Emergency Department visits, increase revenue and employee satisfaction. The value of working collaboratively with others to completely leverage technology is explored. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Phil Beckett, Chief Executive Officer for Texas Health Services Authority and Shannon Calhoun, Board Chair for Texas Health Services Authority and Chief Revenue Officer for IVEnsure About the Presenter(s): Phil Beckett Phil came to Houston in 1991 as a post-doctoral fellow to study protein metabolism at the Children’s Nutrition Research Center. At Texas Children’s Hospital he developed a rapid amino acid assay used to perform protein clamps and measure insulin sensitivity in children with diabetes. Phil kickstarted his informatics career in the neonatal ICU writing interfaces to capture data electronically from monitoring systems around the concept that quality is driven by data. He co-founded a startup, RosettaMed as a developer for patient data capture applications with interfaces to electronic health records. He led the sale of the company to Kryptiq Corporation before joining Baylor College of Medicine to lead their clinical information systems implementation (Epic, iSite PACS). Phil joined Greater Houston Healthconnect (an HIE) in May 2012 and served as a pioneer for interoperability in Houston and the Southeast Texas region. Phil introduced and integrated diagnostic image sharing with the goal of reducing duplicate tests and reducing patient exposure to unnecessary radiation. As CEO of C3HIE he continued to expand HIE services across Texas through collaboration with community partners and a focus on value and delivery through account management. Since January 2025 Phil is CEO of Texas Health Services Authority, a statutory organization to promote and enable interoperability across Texas. Phil has a major focus on usability after many years working with physicians – if it isn’t easy they won’t use it – and on patient engagement. He believes that consumers will drive the future of healthcare. In his spare time, Phil is a sailor (on Galveston Bay), Vice Chair of Close to Home, the Homeless CoC in San Antonio; Chair of the Homeless Management and Information System and Data in San Antonio; on the eHealth Advisory Committee for Texas; Deans Advisory Committee UTSA School of Health, Community and Policy; and Co-Chair for the Civitas national conference. All of these efforts tie together the factors that affect our health – policy, environment, community and medicine./p> About the Presenter(s): Shannon Calhoun Shannon is a distinguished healthcare executive with over 30 years of experience in the industry. She is a leader of collaboration and collaboratives that develop strong relationships and build consensus throughout multiple organizations. Shannon is passionate about rural healthcare and healthcare transformation. She served 20 plus years as CEO of Southeast Texas Health System where the foundation of her work was developing business lines for rural networks that create sustainable solutions with economies of scale and scope while protecting financial autonomy for participating providers. She also served as Vice President, Business Development for Caravan Health and Regional Vice President of Growth for Aledade, both national leaders and start ups in the transformation and implementation of innovative healthcare models for supporting quality, cost-effectiveness, and health promotion for the improvement of the well-being of patients served by rural and community health systems, and independent physician practices. Currently Shannon serves as Chief Revenue Officer of IV Ensure, a Medication Adherence Platform for home IV infusions. She is by appointment of the Governor of Texas a member of the board of the Texas Health Services Authority and currently serves as chair of the board./p> [3956] Home Monitoring, AI, & Security | Partnership Driven Outcomes
- Speaker
- Beckett, Phil & Calhoun, Shannon
- Model
- 3956
$30.00
Hospice Alert | Successfully Navigating CMS FY 2025 Changes
[3962] Hospice Alert | Successfully Navigating CMS FY 2025 Changes
A review of planned
changes and how Hospices should be evaluating the best way to implement.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 27, 2025
Program Description:
Over the last year, CMS has been digging into their proverbial treasure chest of regulations to implement new rules for Hospices.
After a strong push-back from industry associations, the new Hospice Special Focus Program (SFP) has been placed on hold for the time being.
The new HOPE tool is following the HHA OASIS structure to provide new assessment time points and measures based on new data items.
CAHPS Hospice now has fewer questions including a new option for web-based surveys, a mode in use by Medicare Advantage patients.
There is a lot to unpack with all these changes for FY 2025. Join our speakers as they review these planned
changes and how Hospices should be evaluating the best way to implement.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.27.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Chris Attaya, MBA, Strategic Healthcare Programs (SHP) and Angela Huff, RN, Forvis Mazars, and M. Aaron Little, CPA, Managing Director, Forvis Mazars.
About the Presenter(s): Chris Attaya
Chris joined SHP in 2014 after spending 28 years in executive and consulting positions within the Home Health and
Hospice industry. In his role, he is responsible for product development and client relationships to help organizations achieve increased operational and financial performance through the use
of SHP’s industry leading analytics platform and benchmark data. Prior to SHP, Chris was the CFO at the VNA of Boston and had worked at Partners Health Care at Home as CFO and CEO. He received
a B.A. in Public Health from Tufts University and an M.B.A. from the Graduate School of Management at Boston University concentrating in Health Care Finance.
About the Presenter(s): Angela Huff
With over 35 years of experience as a registered nurse, Angela has spent nearly 25 years in executive
leadership in home health and hospice operations as well as software development in the post-acute space. In addition, she has global experience in the community care space that
includes the United Kingdom, Finland, Canada, and Australia. Angela performs operations improvement assessments and compliance-focused reviews of home health and hospice documentation,
including audits and appeals related to the OIG and program integrity contractors as well as compliance risk assessments related to mergers and acquisitions.
She is actively involved in the educational and advocacy activities of NAHC and NHPCO and is a member of the HHFMA Innovation, NAHC Education and Women in
Leadership Committees. Angela has been a presenter at NAHC and NHPCO, as well as other industry national and state organizations and has been published in the Nursing Administration
Quarterly and other industry publications. Before entering the post-acute industry, she served in acute care management positions and was a Certified Critical Care Registered Nurse
and a Certified Registered Nurse Infusionist.
[3962] Hospice Alert | Successfully Navigating CMS FY 2025 Changes
- Speaker
- Attaya, Chris & Huff, Angela
- Model
- 3962
$30.00
Hospice: A Candid Discussion
[3958] Hospice: A Candid Discussion
Acandid hospice panel discussion addresses the new hospice rules.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 27, 2025
Program Description:
This candid hospice panel discussion addresses the new hospice rules, focusing on key areas like CAHPS
(Consumer Assessment of Healthcare Providers and Systems), HOPE (Hospice Outcomes & Patient Evaluation), and
overall operational readiness. The panel explores what these changes mean for hospice providers, where agencies
should currently stand, and what steps they must take moving forward. Emphasis is placed on understanding regulatory
updates, preparing for full implementation, aligning practices with compliance expectations, and strategically positioning
the agency for future success in hospice care.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.27.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions; Brian W. Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, CEO/Consultant BC Healthcare Consulting, LLC; Chris Gallarneau, Senior Education Consultant, MAC Legacy, Angela Huff, RN, Forvis Mazars
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.
She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for
Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.
About the Presenter(s): Brian W. Lebanion
Brian Lebanion has more than 25 years of experience in the healthcare industry and provides consulting services for all aspects of home health
care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients and
providers survey/licensure coaching, clinical review and training, financial and revenue cycle management, third-party audit response, and
quality assurance/performance improvement training.
About the Presenter(s): Chris Gallarneau
Chris Gallarneau is a Senior Education Consultant at MAC Legacy, specializing in hospice education, healthcare operations, sales and
marketing, and leadership development. As a certified ACHC and CHAP Consultant for Home Health and Hospice, Chris brings over 18 years of
diverse leadership experience in the hospice industry. He is also a dedicated member of The National Alliance for Care at Home (The Alliance),
member of Home Health and Hospice Financial Managers Association (HHFMA), and serves on the Texas New Mexico Hospice and Palliative Care Organization (TNMHPO)
and Texas Association of Home Health and Hospice (TAHC&H) Membership Committees.
Chris is passionate about enhancing patient care models and boosting employee satisfaction. He frequently speaks at healthcare and business conferences, sharing insights and inspiring others in the field.
About the Presenter(s): Angela Huff
With over 35 years of experience as a registered nurse, Angela has spent nearly 25 years in executive
leadership in home health and hospice operations as well as software development in the post-acute space. In addition, she has global experience in the community care space that
includes the United Kingdom, Finland, Canada, and Australia. Angela performs operations improvement assessments and compliance-focused reviews of home health and hospice documentation,
including audits and appeals related to the OIG and program integrity contractors as well as compliance risk assessments related to mergers and acquisitions.
She is actively involved in the educational and advocacy activities of NAHC and NHPCO and is a member of the HHFMA Innovation, NAHC Education and Women in
Leadership Committees. Angela has been a presenter at NAHC and NHPCO, as well as other industry national and state organizations and has been published in the Nursing Administration
Quarterly and other industry publications. Before entering the post-acute industry, she served in acute care management positions and was a Certified Critical Care Registered Nurse
and a Certified Registered Nurse Infusionist.
[3958] Hospice: A Candid Discussion
- Speaker
- Multiple Presenters
- Model
- 3958
$30.00
Improving HHCAHPS Scores
[3970] Improving HHCAHPS Scores
Suggests best practices of working within their organization to show improvement in these ratings.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 28, 2025
Program Description:
Patients are also customers, and their experience impacts the agency. The patient's experience shapes what they tell
their friends and family about their care and impacts the agency’s HHCAHPS Star Ratings and payment under HHVBP.
While agencies focus efforts on quality programs, staffing, marketing and financial strategies with gains being realized
and measured, they often struggle when it comes to approaches for improving patient experience ratings.
This session will take agencies through best practices of working within their organization to show improvement in these ratings.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.28.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.
She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for
Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.
[3970] Improving HHCAHPS Scores
- Speaker
- Gaboury, Melinda
- Model
- 3970
$30.00
Leading with Culture and Clarity in a Diverse Workforce
[3976] Leading with Culture and Clarity in a Diverse Workforce This session explores the critical components of cultivating a positive organizational culture and effectively managing conflict in a multi-generational, diverse workplace. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 28, 2025 Program Description: Leading a service-driven organization is challenging—especially in today’s dynamic and increasingly diverse workforce. In the ever-evolving landscape of healthcare, leaders must not only deliver exceptional service but also foster a culture where all employees feel valued, supported, and aligned with the agency’s mission. As a leader, how are you shaping a positive, inclusive culture that supports long-term success? How do you approach conflict resolution when diverse perspectives, generational differences, and communication styles intersect? This session explores the critical components of cultivating a positive organizational culture and effectively managing conflict in a multi-generational, diverse workplace. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Alicia Marr, RN, BSN, CEO, Excelin Health About the Presenter(s): Alicia Marr Alicia Marr, RN, BSN serves as the CEO of Excelin Health, bringing over two decades of experience in post-acute care to her role. Assuming leadership to her role in 2019, Alicia has steered Excelin Health to the forefront of the health care industry. Her extensive background includes leadership roles in various settings, including privately owned, private equity-backed, and publicly traded companies, with a specialization in home health, hospice and private duty services. Under Alicia’s guidance, Excelin Health operates 22 care delivery sites across California, Texas and Louisiana, ensuring high- quality care for patients in need. With a strategic focus on innovation and operational scalability, Alicia continues to drive excellence in patient care, cementing Excelin Health’s position as a health care leader. [3976] Leading with Culture and Clarity in a Diverse Workforce
- Speaker
- Marr, Alicia
- Model
- 3976
$30.00
OASIS DC Outcomes | Driving Success in HHVBP 2025 & Beyond
[3961] OASIS DC Outcomes | Driving Success in HHVBP 2025 & Beyond
Gain insights into leveraging OASIS accuracy,
care planning, and staff engagement to optimize these outcomes and secure success under the evolving HHVBP model.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 27, 2025
Program Description:
The Home Health Value-Based Purchasing (HHVBP) model for 2025 places significant emphasis on three critical quality measures:
the Discharge Function Score, Discharge to Community, and Potentially Preventable Hospitalizations (PPH). Together, these metrics account
for 55% of the HHVBP performance score, underscoring their impact on agency outcomes. The July IPR was the first to provide data on one of
the new 2025 outcomes—Discharge Function, and the year is already half over! This session will provide a comprehensive overview of these measures,
their calculation methodologies, and actionable strategies for improving performance. Gain insights into leveraging OASIS accuracy,
care planning, and staff engagement to optimize these outcomes and secure success under the evolving HHVBP model.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.27.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Lisa Selman-Holman, JD, BSN, RN ,HCS-D, COS-C, VP Clinical Services, McBee
About the Presenter(s): Lisa Selman-Holman
Lisa Selman-Holman, JD, BSN, RN, HCS-D, COS-C, Vice President of Education & Quality at McBee, brings more than 35 years of experience in the home health and hospice industry,
specializing in regulatory compliance, both as an RN and a home care attorney. Lisa founded Selman-Holman CoDR (Coding Done Right), a coding outsource and audit company, which was
acquired by McBee in 2021. In her role as VP of Education & Quality, Lisa leads the education team in producing quality education through live events and online via Post-Acute Academy.
Post-Acute Academy includes a robust catalog of courses in home health and hospice hot topics as well as onboarding requirements. Additionally, Lisa leads the quality audit team to
ensure the highest-level of accuracy in coding and clinical documentation internally at McBee and externally for clients nationwide. Lisa is the past chair of the Board of Medical
Specialty Coding and Compliance (BMSCC) and is an originator of the Homecare Coding Specialist-Diagnosis (HCS-D), Homecare Clinical Specialist-OASIS (HCS-O) and Homecare Coding
Specialist-Hospice (HCS-H) credentials. She is an AHIMA Approved ICD-10-CM Trainer.
[3961] OASIS DC Outcomes | Driving Success in HHVBP 2025 & Beyond
- Speaker
- Selman-Holman, Lisa
- Model
- 3961
$30.00
OIG Compliance Program Guidance
[3975] OIG Compliance Program Guidance Hear a review the new OIG General Compliance Program Guidance, what your organization needs to do to stay in compliance, and what the future holds. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 28, 2025 Program Description: Were you aware that the OIG is in the process of revamping its compliance program guidance for the health care industry? You will hear a review the new OIG General Compliance Program Guidance, what your organization needs to do to stay in compliance, and what the future holds. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][4]ethics Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC About the Presenter(s): Heidi Kocher Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance. [3975] OIG Compliance Program Guidance
- Speaker
- Kocher, Heidi
- Model
- 3975
$30.00
Population Adapting Clinical Risk Management for I.T. | Cybersecurity
[3953] Population Adapting Clinical Risk Management for I.T. | Cybersecurity
Learn how the structure of a healthy and reliable cybersecurity program looks very similar to a healthy and reliable clinical program.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
Population Health is generally defined as having three components: health outcomes, patterns of health determinants, and policies and interventions. Cybersecurity is no different and serves as the Quality and Medical Records part of IT. In fact the structure of a healthy and reliable cybersecurity program looks very similar to a healthy and reliable clinical program. We encourage you to look at the building blocks for what makes a high performance and reliable cybersecurity program. During this session we will look at how to integrate cybersecurity into the broader risk management program along with the role Clinical and Operational Leadership have for cybersecurity. A good cybersecurity program is very similar to a good population health program; the context and interventions are just different.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Brad Maughan, HCISPP, Regional Sales Director, CyberForce|Q and Wayne Pierce, Cybersecurity Program Advisor, CyberForce|Q
About the Presenter(s): Brad Maughan
Brad is a Regional Director at CyberForce|Q working with healthcare and other critical infrastructure organizations, to provide a better approach to cybersecurity. With over 20 years of experience focused on Healthcare, IT Security, Privacy and Telecommunications, he is passionate about helping organizations successfully manage the evolving cybersecurity landscape. Before joining CyberForce|Q, Brad worked in data privacy and with an emerging startup providing cyber risk management services to health systems. He is a certified Health Care Information Security and Privacy Practitioner (HCISPP) and a frequent volunteer at a 99-bed hospital near his home. Helping organizations protect patient data and improve patient outcomes continues to drive and animate his efforts.
About the Presenter(s): Wayne Pierce
Wayne is an established cybersecurity consultant with over 26 years of experience
in cybersecurity, skilled in information security program implementation, quantifiable measurement, and strategic advancement. He helps implement quantifiable
information security programs with guaranteed improvement as well as successfully guides organizations through the alignment of security controls and regulatory
requirements. Examples include CIS CSC 18, NIST CSF, ISO 27001, PCI-DSS, CMMC, and HIPAA. Wayne has helped organizations develop policies, procedures, reporting
capabilities, and metrics to support program requirements. He collaborates with client leadership to develop reasonable and effective security strategies leading
to the implementation of security technology integrations for real-time-audit of security controls. His professional certifications include Certified Information
Security Manager (CISM) and Certified Chief Information Security Officer (CCISO).
[3953] Population Adapting Clinical Risk Management for I.T. | Cybersecurity
- Speaker
- Maughan, Brad & Pierce, Wayne
- Model
- 3953
$30.00
Practical AI for Home Health | From Frontline Impact to Strategic Growth
[3951] Practical AI for Home Health | From Frontline Impact to Strategic Growth
Hear practical, scalable strategies for integrating AI in ways that protect trust, support staff, and align with your agency’s unique pace and priorities.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
Artificial intelligence is transforming healthcare. However, for some home care agencies, the key to success isn’t just adopting AI. It’s doing so in a way that supports clinicians, protects trust, and meets each organization where they are.
This presentation covers practical, scalable strategies for integrating AI in ways that protect trust, support staff, and align with your agency’s unique pace and priorities. Whether you’re new to AI or refining your approach, you’ll leave with clear, actionable ideas to responsibly harness AI while staying rooted in compassionate, clinician-led care.
Key Takeaways:
How AI tools are easing documentation in home health today
The clinician’s role in successful AI adoption and how to build trust
Real-world use cases that illustrate impact without disruption
What “right-sized” AI looks like for agencies at different stages
A practical path to grow with AI over time without overwhelming your teams
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Bob Willix, Director of Net New Sales; nVoq
About the Presenter(s): Bob Willix
Bob Willix, Director of Net New Sales at nVoq, leverages his deep clinical and technology expertise to help home health and hospice agencies scale and successfully adopt new technology and AI-Powered solutions. A registered nurse with a Bachelor of Science in Nursing (BSN), Bob understands the documentation and workflow challenges clinicians face and is passionate about delivering solutions that ease workloads and drive operational growth.
[3951] Practical AI for Home Health | From Frontline Impact to Strategic Growth
- Speaker
- Willix, Bob
- Model
- 3951
$30.00
Success in Today's Environment? Show me the Data!
[3965] Success in Today's Environment? Show me the Data!
How agencies are
succeeding in the current industry environment and what benchmarks represent that success.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 27, 2025
Program Description:
This session explores the results of the industry study conducted by Strategic Healthcare Programs (SHP) and FORVIS focused on identifying how agencies are
succeeding in the current industry environment and what benchmarks represent that success. Attendees will be provided with benchmarks and excerpts from the study.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.27.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Chris Attaya, MBA, Strategic Healthcare Programs (SHP) and Angela Huff, RN, Forvis Mazars, and M. Aaron Little, CPA, Managing Director, Forvis Mazars.
About the Presenter(s): Chris Attaya
Chris joined SHP in 2014 after spending 28 years in executive and consulting positions within the Home Health and
Hospice industry. In his role, he is responsible for product development and client relationships to help organizations achieve increased operational and financial performance through the use
of SHP’s industry leading analytics platform and benchmark data. Prior to SHP, Chris was the CFO at the VNA of Boston and had worked at Partners Health Care at Home as CFO and CEO. He received
a B.A. in Public Health from Tufts University and an M.B.A. from the Graduate School of Management at Boston University concentrating in Health Care Finance.
About the Presenter(s): Angela Huff
With over 35 years of experience as a registered nurse, Angela has spent nearly 25 years in executive
leadership in home health and hospice operations as well as software development in the post-acute space. In addition, she has global experience in the community care space that
includes the United Kingdom, Finland, Canada, and Australia. Angela performs operations improvement assessments and compliance-focused reviews of home health and hospice documentation,
including audits and appeals related to the OIG and program integrity contractors as well as compliance risk assessments related to mergers and acquisitions.
She is actively involved in the educational and advocacy activities of NAHC and NHPCO and is a member of the HHFMA Innovation, NAHC Education and Women in
Leadership Committees. Angela has been a presenter at NAHC and NHPCO, as well as other industry national and state organizations and has been published in the Nursing Administration
Quarterly and other industry publications. Before entering the post-acute industry, she served in acute care management positions and was a Certified Critical Care Registered Nurse
and a Certified Registered Nurse Infusionist.
About the Presenter(s): M. Aaron Little
A leading national home care and hospice consultant, Aaron is a CPA with over 25 years of experience with Forvis Mazars.
He routinely performs general financial and operational consulting services for home care and hospice organizations,
including operations and compliance assessments, benchmarking, and Medicare cost report preparation.
He also oversees the operations of Forvis Mazars’ revenue cycle services, which manages the
revenue cycle operations for home health and hospice organizations throughout the nation.
He also serves on the Palmetto GBA 16-State Coalition and Provider Outreach and Education Advisory Group.
[3965] Success in Today's Environment? Show me the Data!
- Speaker
- Attaya,C | Huff,A | Little,A
- Model
- 3965
$30.00
Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving
[3952] Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving
Future-proof your workforce strategy and set a new standard for employee engagement in home care.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
The home-care labor market is changing fast—and so are the digital tools that shape the caregiver experience. In this program, you will hear how forward-thinking agencies are pairing proven engagement principles with the latest technology to attract, motivate, and retain top talent. You’ll see real-world examples of how data-powered recognition and gamified rewards can turn everyday workflows into moments that delight caregivers and drive measurable ROI. Break down what works, why it works, and how you can roll it out—no matter the size of your agency.
Key Takeaways:
Tech stack for retention: Evaluate and integrate engagement platforms that keep caregivers connected and inspired.
From data to action: Use real-time analytics and predictive insights to spot issues early and personalize recognition.
Automated rewards & recognition: Design a scalable, compliance-friendly program that triggers the right reward at the right moment.
Culture in the cloud: Leverage digital touchpoints to cultivate a culture of appreciation and growth from day one.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Alex Oosterveen, CEO, Caribou Rewards
About the Presenter(s): Alex Oosterveen
Alex Oosterveen is the CEO and co-founder of Caribou Rewards, a company transforming workforce engagement in home care. Caribou helps agencies become world-class employers through innovative rewards and recognition programs that make caregivers feel valued and motivated to perform their best.
Alex’s passion for home care is personal—his mother was a home care worker, and he saw firsthand the challenges caregivers face. Determined to make a difference, he started his career in senior care M&A before founding Caribou in 2016 to address the root causes of caregiver shortages.
Today, Alex leads Caribou’s growth, working with leading home care organizations and technology partners to drive meaningful workforce transformation for over 140,000 caregivers. His mission: ensure no person goes without care and no caregiver goes without the support they deserve.
[3952] Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving
- Speaker
- Oosterveen, Alex
- Model
- 3952
$30.00
Technology & Innovations in Home Care | Compliance Considerations for TX Agencies
[3950] Panel Discussion: Technology & Innovations in Home Care | Compliance Considerations for TX Agencies
Adopting new tech doesn’t guarantee regulatory compliance or protection from citations.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
Technology is becoming increasingly important for homecare agencies, but with innovation comes responsibility. Agencies must understand that adopting new tech doesn’t guarantee regulatory compliance or protection from citations. It's essential to choose technology that fits the agency’s needs and to evaluate and document its effectiveness as part of the QAPI (Quality Assurance and Performance Improvement) plan. Agencies should stay informed, exercise caution, and ensure proper oversight to avoid legal or enforcement issues.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Panel Lead - Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC; Brian W. Lebanion, CEO/Consultant, BC Healthcare Consulting, Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC, J’non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree
About the Presenter(s): Rosalind J. Nelson-Gamblin
Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at
Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care,
supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about
assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents,
and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver
continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as
mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of
accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered,
including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent
living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization.
She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
About the Presenter(s): Brian W Lebanion
Brian has more than 25 years of experience in the healthcare industry and provides consulting
services for all aspects of home health care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients
and providers survey/licensure coaching, clinical review and training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training.
About the Presenter(s): Heidi Kocher
Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues,
representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim
chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a
clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to
and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges,
obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity
Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement
of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas.
Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance.
About the Presenter(s): J'non Griffin
J'non is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care
Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
[3950] Panel Discussion: Technology & Innovations in Home Care | Compliance Considerations for TX Agencies
- Speaker
- PANEL
- Model
- 3950
$30.00
The Bottom Line of Better Care | Budgeting Strategies for Financial & Operational Success
[3968] The Bottom Line of Better Care | Budgeting Strategies for Financial & Operational Success
Explore practical approaches to budgeting that support both financial sustainability
and high-quality care delivery.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 27, 2025
Program Description:
Effective budgeting in home health, hospice, and home care is more than number-crunching — it's a strategic tool to align resources with patient needs,
regulatory requirements, and organizational goals. This session will explore practical approaches to budgeting that support both financial sustainability
and high-quality care delivery. Learn how to build, monitor, and adapt budgets using real-world data, productivity metrics, and forecasting models.
Whether you're a financial leader or clinical manager, this session will equip you with actionable insights to strengthen fiscal performance and operational outcomes.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.27.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Michael Simione, MBA, SimiTree, VP of Post Acute Data Analytics
About the Presenter(s): Michael Simione
Michael joined the SimiTree team in 2011 and has over 12 years of healthcare consulting experience.
As Managing Director of Financial Consulting for SimiTree, Michael Simione heads a team of financial experts
whose work leads the nation each year in the number of cost reports prepared for Medicare-certified hospice agencies.
In addition,he also collaborates with SimiTree’s growth and operational teams to assist hospice agencies
with strategic planning and operational assessments that allow organizations to leverage their strengths while
simultaneously addressing their weaknesses in order to improve financial performance. Simione’s areas of
expertise include, budgeting, data analytics and benchmarking, and his extensive work with SimiTree has
included development of comprehensive financial, clinical, and staffing analysis tools to improve client
efficiencies and financial performance. Michael Simione has a Bachelor of Science (BS) in Chemistry
from Bucknell University, and a Master’s degree in Business Administration (MBA) from Quinnipiac University.
[3968] The Bottom Line of Better Care | Budgeting Strategies for Financial & Operational Success
- Speaker
- Simione, Michael
- Model
- 3968
$30.00
The Retention-Resilience Loop | Why People Stay, Burn Out, or Bounce Back
[3972] The Retention-Resilience Loop | Why People Stay, Burn Out, or Bounce Back If you’re ready to stop reacting to turnover and start building sustainable engagement, this session will show you where to start. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 28, 2025 Program Description: Retention and resilience are not two separate challenges, they’re part of the same leadership problem. In this insightful breakout session, Dr. Heather Hodges shares new research from her 2025 Home Care Workforce Survey to reveal why employees stay, why they burn out, and what helps them bounce back. She blends field-tested leadership practices, employee voice, and the psychology of creativity in this session to give home care leaders a clear map for building cultures where teams feel supported, energized, and committed. If you’re ready to stop reacting to turnover and start building sustainable engagement, this session will show you where to start. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Dr. Heather L. Hodges, CEO and Founder, Hodges Group International LLC About the Presenter(s): Dr. Heather L. Hodges Dr. Heather Hodges is an organizational psychologist, keynote speaker, artist, and an expert in leadership development for home care organizations. She is the CEO and Founder of Hodges Group International, LLC. She is the author of, “Heart Work: How to Lead People, Build Culture, and Unleash Creativity in Home Care” (release August 2025) and the host of the “I’m IN!” podcast. Heather lives in Dallas with her husband, and they have two grown sons. She is a below-average pickleball player, but she makes an award-winning coconut meringue pie. [3972] The Retention-Resilience Loop | Why People Stay, Burn Out, or Bounce Back
- Speaker
- Hodges, Dr. Heather L
- Model
- 3972
$30.00
