ANNUAL CONTINUING EDUCATION

OASIS DC Outcomes | Driving Success in HHVBP 2025

[3917] OASIS DC Outcomes | Driving Success in HHVBP 2025 A comprehensive overview of three critical quality measures. Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 12, 2025 Program Description: The Home Health Value-Based Purchasing (HHVBP) model for 2025 places significant emphasis on three critical quality measures: the Discharge Function Score, Discharge to Community, and Potentially Preventable Hospitalizations (PPH). Together, these metrics account for 55% of the HHVBP performance score, underscoring their impact on agency outcomes. This program provides a comprehensive overview of these measures, their calculation methodologies, and actionable strategies for improving performance. Gain insights into leveraging OASIS accuracy, care planning, and staff engagement to optimize these outcomes and secure success under the evolving HHVBP model. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][7] financial management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hr(s) Continuing Education for Nurses 1.25 Contact Hr(s) This program awards CNE until 02.12.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Lisa Selman-Holman, JD, BSN, RN ,HCS-D, COS-C, VP Clinical Services, McBee About the Presenter(s): Lisa Selman-Holman Lisa Selman-Holman, JD, BSN, RN, HCS-D, COS-C, Vice President of Education & Quality at McBee, brings more than 35 years of experience in the home health and hospice industry, specializing in regulatory compliance, both as an RN and a home care attorney. Lisa founded Selman-Holman CoDR (Coding Done Right), a coding outsource and audit company, which was acquired by McBee in 2021. In her role as VP of Education & Quality, Lisa leads the education team in producing quality education through live events and online via Post-Acute Academy. Post-Acute Academy includes a robust catalog of courses in home health and hospice hot topics as well as onboarding requirements. Additionally, Lisa leads the quality audit team to ensure the highest-level of accuracy in coding and clinical documentation internally at McBee and externally for clients nationwide. Lisa is the past chair of the Board of Medical Specialty Coding and Compliance (BMSCC) and is an originator of the Homecare Coding Specialist-Diagnosis (HCS-D), Homecare Clinical Specialist-OASIS (HCS-O) and Homecare Coding Specialist-Hospice (HCS-H) credentials. She is an AHIMA Approved ICD-10-CM Trainer. [3917] OASIS DC Outcomes | Driving Success in HHVBP 2025

Speaker

Selman-Holman, Lisa

Model

3917

OASIS DC Outcomes | Driving Success in HHVBP 2025 & Beyond

Speaker

Selman-Holman, Lisa

Model

3961

OASIS-E1 Updates

[3921] OASIS-E1 Updates Covers the new items, deleted items, and those revised in OASIS-E1. Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 13, 2025 Program Description: This program covers the new items, deleted items, and those revised in OASIS-E1. OASIS data is tied to PDGM payment, Quality Reporting, Care Compare, and Home Health Value Based Purchasing, and several changes were included in these programs for 2025. Jennifer also discusses 2025 changes to the OASIS measures which count for 35% of your total HHVBP score. Whether you have years of experience with OASIS or are brand new to it, the complexity of this data collection tool means there is always something else to be learned about successful collection and use of OASIS data. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.259[d][10]the Outcome and Assessment Information Set (OASIS) §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][7] financial management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hr(s) Continuing Education for Nurses 1.25 Contact Hr(s) This program awards CNE until 02.13.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Jennifer Osburn, RN, HCS-D, COS-C, Clinical Consultant, Healthcare Provider Solutions Inc. About the Presenter(s): Jennifer Osburn Jennifer Osburn is a Clinical Consultant with Healthcare Provider Solutions, Inc. (HPS). With over 30 years of home health experience, Jennifer brings a wealth of knowledge and expertise which includes education and training, agency management, quality, clinical case management, and software technology. She is also a credentialed OASIS and ICD-10 Coding expert. Jennifer began her home health career in a large privately owned agency after transitioning from Medical-Surgical Urology hospital nursing; however, she has worked for all types of agencies in multiple states. Her love for sharing knowledge and experience led her to clinical consulting, where she enjoys translating technical guidance into information that the busy home health professional can deploy to improve the efficiency and quality of care being delivered to the patients they serve. Jennifer Osburn has led numerous home health educational seminars for state and national associations as well as specifically designed education training plans for agencies for the past 12 years. In addition to consulting across the US, she has trained staff for The Joint Commission and ACHC, has authored numerous industry blogs and articles, and has assisted home health software companies with solutions that ensure compliance with Medicare guidelines. Her areas of expertise and firsthand experience include OASIS, ICD-10-CM Coding, Case Management, Medicare Home Health Conditions of Participation, Billing Requirements, Documentation Compliance for Quality and Payment, Emergency Preparedness, Agency Operations, and PDGM. [3921] OASIS-E1 Updates

Speaker

Osburn, Jennifer

Model

3921

OIG Compliance Program Guidance

Speaker

Kocher, Heidi

Model

3975

Patient Centered Care in the Home Care Setting

[3926] Patient Centered Care in the Home Care Setting Presents and discusses the link between patient-centered care and regulatory requirements for coordination of care. Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 13, 2025 Program Description: Patient-centered care in home care places the client/patient at the nucleus of care planning to ensure client’s rights and dignity, enable informed decision-making, and meet the individual’s goals for quality of care and quality of life. This program presents and discusses the link between patient-centered care and regulatory requirements for coordination of care and case conferences to enable individualized planning and service delivery. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hr(s) Continuing Education for Nurses 1.25 Contact Hr(s) This program awards CNE until 02.13.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC About the Presenter(s): Rosalind J. Nelson-Gamblin Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care, supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents, and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered, including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization. She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats. [3926] Patient Centered Care in the Home Care Setting

Speaker

Nelson-Gamblin, Rosalind

Model

3926

PDGM Metrics | Connecting Functional Status, Comorbidities, & Financial Outcomes

[3918] PDGM Metrics | Connecting Functional Status, Comorbidities, & Financial Outcomes Actionable insights to navigate the evolving PDGM landscape. Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 12, 2025 Program Description: The CY2025 Final Rule brought significant updates to the Patient-Driven Groupings Model (PDGM), redefining how functional status, comorbidity levels, and coding impact agency reimbursement and financial outcomes. This program dives into these critical metrics, providing a clear understanding of how your OASIS answers and coding practices directly influence functional impairment levels, case-mix weights, and comorbidity adjustments. Gain the knowledge to adapt to changes in point values, comorbidity subgroups, and ICD-10 reassignments within the PDGM grouper. By mastering these updates, agencies can optimize financial performance and ensure compliance with evolving standards. This program equips home health professionals with actionable insights to navigate the evolving PDGM landscape, empowering them to align clinical documentation and coding with financial and regulatory success in 2025. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][7] financial management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Continuing Education for Nurses 1.0 Contact Hr(s) This program awards CNE until 02.12.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Lisa Selman-Holman, JD, BSN, RN ,HCS-D, COS-C, VP Clinical Services, McBee About the Presenter(s): Lisa Selman-Holman Lisa Selman-Holman, JD, BSN, RN, HCS-D, COS-C, Vice President of Education & Quality at McBee, brings more than 35 years of experience in the home health and hospice industry, specializing in regulatory compliance, both as an RN and a home care attorney. Lisa founded Selman-Holman CoDR (Coding Done Right), a coding outsource and audit company, which was acquired by McBee in 2021. In her role as VP of Education & Quality, Lisa leads the education team in producing quality education through live events and online via Post-Acute Academy. Post-Acute Academy includes a robust catalog of courses in home health and hospice hot topics as well as onboarding requirements. Additionally, Lisa leads the quality audit team to ensure the highest-level of accuracy in coding and clinical documentation internally at McBee and externally for clients nationwide. Lisa is the past chair of the Board of Medical Specialty Coding and Compliance (BMSCC) and is an originator of the Homecare Coding Specialist-Diagnosis (HCS-D), Homecare Clinical Specialist-OASIS (HCS-O) and Homecare Coding Specialist-Hospice (HCS-H) credentials. She is an AHIMA Approved ICD-10-CM Trainer. [3918] PDGM Metrics | Connecting Functional Status, Comorbidities, & Financial Outcomes

Speaker

Selman-Holman, Lisa

Model

3918

Population Adapting Clinical Risk Management for I.T. | Cybersecurity

[3953] Population Adapting Clinical Risk Management for I.T. | Cybersecurity Learn how the structure of a healthy and reliable cybersecurity program looks very similar to a healthy and reliable clinical program. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: Population Health is generally defined as having three components: health outcomes, patterns of health determinants, and policies and interventions. Cybersecurity is no different and serves as the Quality and Medical Records part of IT. In fact the structure of a healthy and reliable cybersecurity program looks very similar to a healthy and reliable clinical program. We encourage you to look at the building blocks for what makes a high performance and reliable cybersecurity program. During this session we will look at how to integrate cybersecurity into the broader risk management program along with the role Clinical and Operational Leadership have for cybersecurity. A good cybersecurity program is very similar to a good population health program; the context and interventions are just different. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Brad Maughan, HCISPP, Regional Sales Director, CyberForce|Q and Wayne Pierce, Cybersecurity Program Advisor, CyberForce|Q About the Presenter(s): Brad Maughan Brad is a Regional Director at CyberForce|Q working with healthcare and other critical infrastructure organizations, to provide a better approach to cybersecurity. With over 20 years of experience focused on Healthcare, IT Security, Privacy and Telecommunications, he is passionate about helping organizations successfully manage the evolving cybersecurity landscape. Before joining CyberForce|Q, Brad worked in data privacy and with an emerging startup providing cyber risk management services to health systems. He is a certified Health Care Information Security and Privacy Practitioner (HCISPP) and a frequent volunteer at a 99-bed hospital near his home. Helping organizations protect patient data and improve patient outcomes continues to drive and animate his efforts. About the Presenter(s): Wayne Pierce Wayne is an established cybersecurity consultant with over 26 years of experience in cybersecurity, skilled in information security program implementation, quantifiable measurement, and strategic advancement. He helps implement quantifiable information security programs with guaranteed improvement as well as successfully guides organizations through the alignment of security controls and regulatory requirements. Examples include CIS CSC 18, NIST CSF, ISO 27001, PCI-DSS, CMMC, and HIPAA. Wayne has helped organizations develop policies, procedures, reporting capabilities, and metrics to support program requirements. He collaborates with client leadership to develop reasonable and effective security strategies leading to the implementation of security technology integrations for real-time-audit of security controls. His professional certifications include Certified Information Security Manager (CISM) and Certified Chief Information Security Officer (CCISO). [3953] Population Adapting Clinical Risk Management for I.T. | Cybersecurity

Speaker

Maughan, Brad & Pierce, Wayne

Model

3953

Practical AI for Home Health | From Frontline Impact to Strategic Growth

[3951] Practical AI for Home Health | From Frontline Impact to Strategic Growth Hear practical, scalable strategies for integrating AI in ways that protect trust, support staff, and align with your agency’s unique pace and priorities. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: Artificial intelligence is transforming healthcare. However, for some home care agencies, the key to success isn’t just adopting AI. It’s doing so in a way that supports clinicians, protects trust, and meets each organization where they are. This presentation covers practical, scalable strategies for integrating AI in ways that protect trust, support staff, and align with your agency’s unique pace and priorities. Whether you’re new to AI or refining your approach, you’ll leave with clear, actionable ideas to responsibly harness AI while staying rooted in compassionate, clinician-led care. Key Takeaways: How AI tools are easing documentation in home health today The clinician’s role in successful AI adoption and how to build trust Real-world use cases that illustrate impact without disruption What “right-sized” AI looks like for agencies at different stages A practical path to grow with AI over time without overwhelming your teams HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Bob Willix, Director of Net New Sales; nVoq About the Presenter(s): Bob Willix Bob Willix, Director of Net New Sales at nVoq, leverages his deep clinical and technology expertise to help home health and hospice agencies scale and successfully adopt new technology and AI-Powered solutions. A registered nurse with a Bachelor of Science in Nursing (BSN), Bob understands the documentation and workflow challenges clinicians face and is passionate about delivering solutions that ease workloads and drive operational growth. [3951] Practical AI for Home Health | From Frontline Impact to Strategic Growth

Speaker

Willix, Bob

Model

3951

Strategies for Success for Review Choice Demonstration & Comprehensive Error Rate Testing

[3916] Strategies for Success for Review Choice Demonstration & Comprehensive Error Rate Testing Significant information on RCD and CERT. Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 12, 2025 Program Description: This program covers information on the Review Choice Demonstration to include program updates, cycle transition, top non affirmations and how to prevent them. It also covers Comprehensive Error Rate Testing (CERT) program to include CERT error rates, and how to prevent CERT errors of insufficient documentation (face to face, plan of care, certification) and medical necessity. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][7] financial management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Continuing Education for Nurses 1.0 Contact Hr(s) This program awards CNE until 02.12.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Charles Canaan, RN, Senior Provider Relations Consultant, Provider Outreach & Education, Palmetto GBA and Michael Bibbins, Senior Provider Relations Representative, Provider Outreach & Education, Palmetto GBA About the Presenter(s): Charles Camaan Charles Canaan has over 30 years of diverse nursing experience in a variety of healthcare settings, to include inpatient, outpatient, home and organizational settings. His education includes a Bachelor of Science Degree in Nursing from Old Dominion University in Norfolk, Virginia and a Master of Public Health Degree in Health Promotion and Education from the University of South Carolina and a Coding for Health Care Professionals Certificate from Trident technical College. He currently provides education and consultation to Medicare providers with learning needs. About the Presenter(s): Michael Bibbins Mike has over 10 years of experience in health insurance. Mike joined the Provider Outreach and Education team after spending three-years in the Palmetto GBA Provider Contact Center (PCC). His education includes a Bachelor of Science from the University of South Carolina and a Masters in Strategic Communication from the University of Delaware. Mike currently serves as a Senior Provider Relations Representative for the Review Choice Demonstration (RCD). In this position, Mike conducts RCD workshops, education exhibits and web-based training for providers regarding coverage and billing guidelines for RCD. [3916] Strategies for Success for Review Choice Demonstration & Comprehensive Error Rate Testing

Speaker

Canaan, Charles [Palmetto]

Model

3916

Success in Today's Environment? Show me the Data!

Speaker

Attaya,C | Huff,A | Little,A

Model

3965

Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving

[3952] Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving Future-proof your workforce strategy and set a new standard for employee engagement in home care. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: The home-care labor market is changing fast—and so are the digital tools that shape the caregiver experience. In this program, you will hear how forward-thinking agencies are pairing proven engagement principles with the latest technology to attract, motivate, and retain top talent. You’ll see real-world examples of how data-powered recognition and gamified rewards can turn everyday workflows into moments that delight caregivers and drive measurable ROI. Break down what works, why it works, and how you can roll it out—no matter the size of your agency. Key Takeaways: Tech stack for retention: Evaluate and integrate engagement platforms that keep caregivers connected and inspired. From data to action: Use real-time analytics and predictive insights to spot issues early and personalize recognition. Automated rewards & recognition: Design a scalable, compliance-friendly program that triggers the right reward at the right moment. Culture in the cloud: Leverage digital touchpoints to cultivate a culture of appreciation and growth from day one. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Alex Oosterveen, CEO, Caribou Rewards About the Presenter(s): Alex Oosterveen Alex Oosterveen is the CEO and co-founder of Caribou Rewards, a company transforming workforce engagement in home care. Caribou helps agencies become world-class employers through innovative rewards and recognition programs that make caregivers feel valued and motivated to perform their best. Alex’s passion for home care is personal—his mother was a home care worker, and he saw firsthand the challenges caregivers face. Determined to make a difference, he started his career in senior care M&A before founding Caribou in 2016 to address the root causes of caregiver shortages. Today, Alex leads Caribou’s growth, working with leading home care organizations and technology partners to drive meaningful workforce transformation for over 140,000 caregivers. His mission: ensure no person goes without care and no caregiver goes without the support they deserve. [3952] Tech-Powered Engagement | Becoming the Employer of Choice in Caregiving

Speaker

Oosterveen, Alex

Model

3952

Technology & Innovations in Home Care | Compliance Considerations for TX Agencies

[3950] Panel Discussion: Technology & Innovations in Home Care | Compliance Considerations for TX Agencies Adopting new tech doesn’t guarantee regulatory compliance or protection from citations. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: Technology is becoming increasingly important for homecare agencies, but with innovation comes responsibility. Agencies must understand that adopting new tech doesn’t guarantee regulatory compliance or protection from citations. It's essential to choose technology that fits the agency’s needs and to evaluate and document its effectiveness as part of the QAPI (Quality Assurance and Performance Improvement) plan. Agencies should stay informed, exercise caution, and ensure proper oversight to avoid legal or enforcement issues. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Panel Lead - Rosalind J. Nelson-Gamblin, Consultant, RJNG Health Care Consulting, LLC; Brian W. Lebanion, CEO/Consultant, BC Healthcare Consulting, Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC, J’non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree About the Presenter(s): Rosalind J. Nelson-Gamblin Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care, supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents, and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered, including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization. She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats. About the Presenter(s): Brian W Lebanion Brian has more than 25 years of experience in the healthcare industry and provides consulting services for all aspects of home health care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients and providers survey/licensure coaching, clinical review and training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training. About the Presenter(s): Heidi Kocher Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance. About the Presenter(s): J'non Griffin J'non is a 34 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration in 2005. She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small. J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C, Certified in Homecare Coding Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador. J’non is an accredited ACHC and CHAP consultant. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects. [3950] Panel Discussion: Technology & Innovations in Home Care | Compliance Considerations for TX Agencies

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PANEL

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3950

Texas Guardianship Reform | Choices, Self-Determination & Alternatives

[3922] Texas Guardianship Reform | Choices, Self-Determination & Alternatives A comprehensive presentation and discussion! Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 12, 2025 Program Description: This program presents and discusses decision-making and self-determination, including the dignity of risk. It also reviews the legal and practical aspects of the Texas guardianship process and Texas guardianship reform. It explores decision-making supports, including the principles of person-centered thinking, and include a discussion of specific alternatives to guardianship, such as supported-decision making. Additionally, it reviews supports and services that can allow individuals with disabilities meet their support needs without a guardian. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hr(s) Continuing Education for Nurses 1.25 Contact Hr(s) This program awards CNE until 02.12.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Jeff Miller, JD, Sr Policy Specialist, Disability Rights Texas About the Presenter(s): Jeff Miller Jeff has held various policy related positions at Disability Rights Texas (DRTx) starting in 2006, including work in the areas of health care access, alternatives to guardianship, and special education. He is currently a Senior Policy Specialist focusing on issues including Guardianship Reform, health care and community integration. In addition to extensive professional experience, Jeff is able to share his personal experiences as a father of a son with disabilities. Jeff received his law degree from the University of Louisville School of Law and holds a B.A. in Speech Communication from the University of Houston. [3922] Texas Guardianship Reform | Choices, Self-Determination & Alternatives

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Miller, Jeff

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3922

The Bottom Line of Better Care | Budgeting Strategies for Financial & Operational Success

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Simione, Michael

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3968

The Home Health 2025 Final Payment Rule & Its Impact on Texas Agencies

[3919] The Home Health 2025 Final Payment Rule & Its Impact on Texas Agencies A detailed review of the 2025 Final Rule along with the impact that recent legislation will have on Texas agencies. Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 13, 2025 Program Description: 2025 is set to be a year of major changes in the Home Health arena. This program will provide a detailed review of the 2025 Final Rule in Home Health. Any changes that are set to be implemented for 2025 will be reviewed with best practices for implementation. Melinda discusses the most recent update on the Value Based Purchasing Expansion, which has already had numerous changes finalized for 2025 implementation. And you won't miss out on the impact that recent legislation will have on Texas agencies. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][7] financial management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.5 Clock Hr(s) Continuing Education for Nurses 1.5 Contact Hr(s) This program awards CNE until 02.13.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc About the Presenter(s): Melinda A. Gaboury Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024. [3919] The Home Health 2025 Final Payment Rule & Its Impact on Texas Agencies

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Gaboury, Melinda

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3919

The Retention-Resilience Loop | Why People Stay, Burn Out, or Bounce Back

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Hodges, Dr. Heather L

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3972

The Role of the Supervisor in PAS | Building the Skill Set for Success

[3967] The Role of the Supervisor in PAS | Building the Skill Set for Success ...and it's more than meeting the minimum qualifications... Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 27, 2025 Program Description: This program discusses the critical role of the supervisor in a personal assistance services agency. It’s more than minimum qualifications. For success, an agency must focus on emphasizing skills such as communication, emotional intelligence, documentation review and internal and external customer service. View and walk away with tools to monitor this critical growth potential for the PAS supervisor. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Continuing Education for Nurses 1.0 Contact Hr(s) This program awards CNE until 08.27.2027 Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151 Requirements for Successful Completion: To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation. Reporting of Perceived Bias: Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.” Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities, especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity. The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s): Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC About the Presenter(s): Rosalind J. Nelson-Gamblin Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care, supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents, and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered, including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization. She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats. [3967] The Role of the Supervisor in PAS | Building the Skill Set for Success

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Nelson-Gamblin, Rosalind

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Tips and Myths Leading a Multi-Generational Workforce

[3933] Tips and Myths Leading a Multi-Generational Workforce Learn how to grow and improve your home health, hospice, or home care organization with practical tips that unlock the power of a multigenerational team. Presentation Info: TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: February 13, 2025 Program Description: There are many moving parts to any organization, but at the core, it’s people who make every industry tick! The emergence of multi -generational teams has challenged leaders across the continuum of care to develop innovative strategies to embrace diversity of skill sets to build better and more efficient teams. It has become evident that knowledge sharing, retention, and upskilling should be top of mind for all leaders wishing to create a cohesive culture. Although diversity of the workforce is a proven way to scale organizations, there is often stereotyping and biases which may challenge even the strongest organizational cultures. By learning to recognize and embrace these differences, organizations can attract and retain top talent across the generations and build winning teams. This fun and enlightening presentation explores various myths surrounding generations. Learn how to grow and improve your home health, hospice, or home care organization with practical tips that unlock the power of a multigenerational team. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.25 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s): Tammy Ross, MHA, BSN, Senior VP of Professional Services, Axxess About the Presenter(s): Tammy Ross Tammy Ross is the Senior Vice President of Professional Services at Axxess, the leading home healthcare technology company. She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, and hospice sectors of the post-acute care industry using technology. Prior to joining Axxess, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home health leadership experience to assist clients with clinical and operational strategic planning and development. [3933] Tips and Myths Leading a Multi-Generational Workforce

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Ross, Tammy

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3933

Turning Up the Heat on Hospice Quality | CAHPS, HOPE, & High Temps

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Lebanion, B & Gallarneau, C

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3971

Understanding Volunteer & Bereavement Coordination

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Barron, Victoria

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3966