ANNUAL CONTINUING EDUCATION
Continuing Education is perfect for a (1) designated Administrator or Alternate who must comply with TAC §558.260, and (2) a prior administrator or alternate not currently designated but maintaining compliance with TAC §558.260, and (3) anyone who wants to improve their knowledge on a broad range of topics specific to TX HCSSAs.
Continuing Education programs are added throughout the year soon after TAHC&H conferences/events conclude. All programs are à la carte, that is, you have the flexibility to browse and order programs that suit your specific needs and are applicable to your role and responsibility.
AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
Find out how and why AI is emerging as a transformative tool to improve care delivery and empower staff.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 26, 2025
Program Description:
As home-based care faces increasing workforce shortages, inefficiencies, and rising demand, AI is emerging as a transformative tool to improve care delivery and empower staff. In this presentation you will learn how AI can serve as a partner rather than a replacement for the care workforce, alleviating administrative burdens and surfacing real-time insights to support clinical and operational decision-making. Erin also discusses key considerations for safe and ethical AI adoption, from data privacy to change management strategies.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Erin Vallier, Director, Sales, Alayacare
About the Presenter(s): Erin Vallier
Erin Vallier earned an Individually Structured Liberal Arts degree in Physical Science, Psychology, and Music Performance from the University of Colorado, Denver. She earned a Masters in Healthcare Administration and Management, with a Project Management Specialty, from Colorado State University. After earning her bachelors, Erin transitioned to the home care space with a passion bred from personal and family experience. She has held management roles in the QA, intake, OASIS, and HR departments, and has helped facilitate numerous successful state and CHAP surveys for the organization she worked for. Erin was responsible for maintaining clinical documentation compliance, writing and revising policies and procedures, and for writing and facilitating new hire training for all clinical employees, including EMR and OASIS education. Her last role in home health was marketing - a natural segway to her role at AlayaCare – US Midmarket Director of Sales – where she leads a growing team of account executives.
[3954] AI as a Care Partner | Enhancing Workforce Productivity & Care Outcomes
- Speaker
- Vallier, Erin
- Model
- 3954
$30.00
AI Focus | The Consequences & Liabilities
[3955] AI Focus | The Consequences & Liabilities A view from the legal perspective. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: AI is a hot topic for healthcare providers. Many have probably interfaced with it already, without knowing it. Learn more about how AI is now and always has been part of healthcare, what to look for in vendor contracts that deal with data, how AI and HIPAA interact, and what the pitfalls are in relation to the use of AI. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][6]risk assessment and management Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC About the Presenter(s): Heidi Kocher Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues, representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges, obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas. Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance. [3955] AI Focus | The Consequences & Liabilities
- Speaker
- Kocher, Heidi
- Model
- 3955
$30.00
Are you Ready to Thrive in 2025? An Overview of the HH Final Rule
[3915] Are you Ready to Thrive in 2025? An Overview of the HH Final Rule
Significant information and updates for providers.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 12, 2025
Program Description:
This program covers information and updates on the Home Health Medicare Benefit as outlined in the FY 2025 Final Rule, Prospective Payment System (HH PPS) Rate Update,
eServices’ Newest Self-Service Tools and Updates, home health billing errors and how to avoid them, Social Determinants of Health, and complying with provider enrollment requirements.
Providers will learn how these changes will impact their Medi-care operations and billing practices.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][7] financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.12.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Charles Canaan, RN, Senior Provider Relations Consultant, Provider Outreach & Education, Palmetto GBA and Michael Bibbins, Senior Provider Relations Representative, Provider Outreach & Education, Palmetto GBA
About the Presenter(s): Charles Camaan
Charles Canaan has over 30 years of diverse nursing experience in a variety of healthcare settings, to include inpatient, outpatient, home and organizational settings.
His education includes a Bachelor of Science Degree in Nursing from Old Dominion University in Norfolk, Virginia and a Master of Public Health Degree in Health Promotion
and Education from the University of South Carolina and a Coding for Health Care Professionals Certificate from Trident technical College. He currently provides education
and consultation to Medicare providers with learning needs.
About the Presenter(s): Michael Bibbins
Mike has over 10 years of experience in health insurance. Mike joined the Provider Outreach and Education team after spending three-years in the
Palmetto GBA Provider Contact Center (PCC). His education includes a Bachelor of Science from the University of South Carolina and a Masters in Strategic
Communication from the University of Delaware. Mike currently serves as a Senior Provider Relations Representative for the Review Choice Demonstration (RCD).
In this position, Mike conducts RCD workshops, education exhibits and web-based training for providers regarding coverage and billing guidelines for RCD.
[3915] Are you Ready to Thrive in 2025? An Overview of the HH Final Rule
- Speaker
- Canaan, Charles [Palmetto]
- Model
- 3915
$37.50
Audit Proof Your Hospice Documentation
[3974] Audit Proof Your Hospice Documentation
Covers all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 28, 2025
Program Description:
Being prepared for a hospice medical review audit regardless of type such as TPE, PPEO, SMRC, UPIC or RAC will ensure
timely submission of documents and protect your agency’s bottom line. From pre-payment denials to post-payment recoupment of payments,
this session will cover all types of medical review audits and provide documentation “must”, tips and guidance to “audit proof” your claims.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.28.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.
She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for
Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.
[3974] Audit Proof Your Hospice Documentation
- Speaker
- Gaboury, Melinda
- Model
- 3974
$30.00
Bridging the Communication Gap | Equipping Families & Providers with Health Literacy Tools
[3934] Bridging the Communication Gap | Equipping Families & Providers with Health Literacy Tools
Identify health literacy barriers and
implement evidence-based health literacy strategies.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 13, 2025
Program Description:
Health literacy is the degree to which individuals have the capacity to obtain, process and understand basic health information needed
to make appropriate health decisions.” (SaferCareTexas.org) Individuals display varying degrees of health literacy. Socio-economic factors, generational trauma,
culture, and language differences may create barriers to health literacy, thereby impacting families’ healthcare decisions and contributing to community-wide
health disparities. Our role as healthcare providers is to help bridge the gap and provide families with health literacy tools so they can make informed
decisions about their child’s healthcare. This program helps healthcare professionals and healthcare consumers identify health literacy barriers and
implement evidence-based health literacy strategies to better equip communication practices and effectively inform and empower patients and families to make appropriate healthcare decisions.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.13.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Amy Bihl, LMSW and Gina Suick, LMSW, Knowledge Is Now
About the Presenter(s): Amy Bihl
Amy Bihl, LMSW, is a Licensed Master Social Worker who has worked in the field of social work for a little over twenty years,
including adult and pediatric healthcare, non-profit management, and international adoptions. She has been a Social Work Case
Manager with Therapy 2000/Green Apple Therapy, a Texas pediatric home health company, for the past fourteen years, six years of
which she was also a certified Case Management Provider for Children and Pregnant Women with the Department of Texas Health and Human Services.
About the Presenter(s): Gina Suick
Gina Suick is a Licensed Master Social Worker who graduated from UTA in 2001. Her initial focus was working with victims of
family violence both in a shelter setting and in the criminal justice field. It was after that experience she began her career
as a medical social worker. She has worked in a hospital setting as a pediatric neurology social worker and now in pediatric
home health. She has been part of the Therapy 2000 family since 2010. She covers the East Texas, Houston and Austin divisions.
[3934] Bridging the Communication Gap | Equipping Families & Providers with Health Literacy Tools
- Speaker
- Bihl, Amy | Suick, Gina
- Model
- 3934
$37.50
Build a Skilled HHA with a High-Performing Sales & Operations Team
[3927] Accelerating Growth | Strategies to Build a Skilled HHA with a High-Performing Sales & Operations Team
Guidance to enable consistent growth, operational efficiency, and a strong reputation in the market.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 12, 2025
Program Description:
To grow a skilled home health agency, focus on building a strong referral network by cultivating relationships with hospitals, physicians,
and community organizations while leveraging digital marketing to expand visibility. Recruit a high-performing sales team with expertise in
healthcare and strong interpersonal skills to drive referrals and build long-term partnerships. Complement this with an operations team
experienced in home health regulations, equipped with problem-solving skills, and adept at using technology to streamline processes and
ensure high-quality care delivery. Together, these teams will enable consistent growth, operational efficiency, and a strong reputation in the market.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Katrina Garner, VP Strategic Partnerships, AccentCare Home Health
About the Presenter(s): Katrina Garner
Katrina Garner serves as the Vice President of Strategic Partnerships at AccentCare Home Health.
She brings a wealth of experience in account growth, operational and clinical strategy development, and
fostering alignment with hospitals, physicians, and ACO partnerships. Garner's 11-year career with
AccentCare Home Health began as an Account Executive and progressed through roles as Regional Sales
Manager and Vice President of Sales, showcasing her skills in building collaborative teams and driving
market expansion. With a focus on creating innovative partnerships, she is dedicated to enhancing patient
care and delivering impactful solutions that align with the evolving needs of the healthcare sector. Garner
excels at finding platforms that cater to the specific needs of referral sources and hospital systems.
Residing in Groesbeck, Texas, she has a 17-year-old son pursuing a future in Biochemical Engineering and
passionate about FFA. Their family includes cows, lambs, dogs, and a bearded dragon.
[3927] Accelerating Growth | Strategies to Build a Skilled HHA with a High-Performing Sales & Operations Team
- Speaker
- Garner, Katrina
- Model
- 3927
$30.00
Building a Safe Work Environment | Violence Prevention & De-Escalation Techniques
[3929] Building a Safe Work Environment | Violence Prevention & De-Escalation Techniques
Texas Health and Safety Code,
Chapter 331 has been updated and enforcement of the code began September 1, 2024 to address significant increase in workplace violence. This program provides an in-depth understanding.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 12, 2025
Program Description:
The US Bureau of Labor shows 61% of home care workers experienced some form of workplace violence, yet 63% did not receive adequate
training or resources to cope with the emotional & psychological aspects. To address these startling numbers, the Texas Health and Safety Code,
Chapter 331 has been updated and enforcement of the code began September 1, 2024. This program provides an in-depth understanding of workplace
safety and de-escalation techniques, essential for creating a safe and secure work environment.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.12.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Valerie Cornett, MS, Chief of Strategy and Innovation, MAC Legacy and Brenda Beggs, BSN, RN, Chief Clinical Officer, MAC Legacy
About the Presenter(s): Valerie Cornett
Valerie Cornett, MS is the Chief of Strategy and Innovation for MAC Legacy. She has served in many home care and hospice roles including, education,
operations and finance and compliance. Over the last 29 years, Valerie has developed a well-rounded understanding of the home health
and hospice industry first as a provider and then as an industry consultant. Her diverse resume provides her with a unique insight and
ability to communicate with clinicians, operators, and finance professionals. Valerie is a strong behind-the-scenes problem solver.
Her passion is realizing a vision and seeing it through to completion.
About the Presenter(s): Brenda Beggs
With over three decades of experience in the healthcare industry, Brenda has cultivated a career marked by progressive leadership, steadfast
commitment to compliance, and a relentless pursuit of excellence. Over the years, Brenda taken on many roles with increasing responsibility
including operational management and clinical oversight of a large provider. Her current role is that of Chief Clinical Officer for MAC Legacy
she is able to continue her commitment to excellence and opportunities to share insights and expertise with consulting clients.
[3929] Building a Safe Work Environment | Violence Prevention & De-Escalation Techniques
- Speaker
- Cornett, Valerie | Beggs, Brenda
- Model
- 3929
$37.50
Collaboration in Pediatric Home Care | Parents, Nurses & Therapists
[3924] Collaboration in Pediatric Home Care | Parents, Nurses & Therapists
Presents and discuss barriers to optimal collaboration, and strategies for overcoming those barriers.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 12, 2025
Program Description:
Children with complex needs are supported by professionals within a robust medical neighborhood.
Collaboration between parents, home-based nurses and therapists (SLP, OT, PT) is especially important.
This program presents and discuss some of the barriers to optimal collaboration, as well as strategies for overcoming those barriers to
enhance mutual understanding of goals, roles, responsibilities and priorities. Through this mutual understanding, a comprehensive
plan of care can be integrated into a child’s daily routines, meeting the child’s physical, medical, social and emotional needs.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.12.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Jennifer Lawson, OTR, MS, Director of Operations, Knowledge is Now
About the Presenter(s): Jennifer Lawson
Jennifer has been an Occupational Therapist since 1996, and has focused on pediatric practice since 1999.
Since 2008, Jennifer has worked for THERAPY 2000, a growing pediatric home health therapy company.
As the Occupational Therapy Program Director for the company, she guides the quality of services provided
through activities such as teaching, training, mentoring, and resource development. As of January 2024,
Jennifer is also the Director of Operations for Knowledge Is Now, a continuing education and consulting organization.
Knowledge Is Now aims to elevate the quality of service for children and families, as well as the experience of professionals,
through sharing of best practices in a variety of areas from the specifics of evidence-based clinical skills to
leadership and management, and everything in between.
[3924] Collaboration in Pediatric Home Care | Parents, Nurses & Therapists
- Speaker
- Lawson, Jennifer
- Model
- 3924
$30.00
Contract Monitoring for Primary Home Care, Community Attendant Services, & Family Care
[3925] Contract Monitoring for Primary Home Care, Community Attendant Services, & Family Care
Know the expectations for contract monitoring and the requirements that may be reviewed.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 13, 2025
Program Description:
As a licensed Home and Community Support Services Agency (HCSSA) administrator or owner with contracts for
Primary Home Care (PHC), Community Attendant Services (CAS), and Family Care (FC), if you receive a letter announcing
contract and fiscal compliance monitoring next week, are you prepared to respond? It is vitally important that an
agency administrator knows the expectations for contract monitoring and the requirements that may be reviewed during a
visit onsite or by desk review. This program provides an overview of contract monitoring for PHC, CAS, and FC
contracts. Rosalind also discusses enhanced contract monitoring and agency preparation activities to mitigate
contract actions by conducting routine self-compliance review.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Rosalind J. Nelson-Gamblin, RJNG Health Care Consulting, LLC
About the Presenter(s): Rosalind J. Nelson-Gamblin
Rosalind has been a public speaker and facilitator for home care and hospice since 2000. In August 2022, Rosalind retired from a 33-year career in state government ending at
Texas Health and Human Services, where she was a senior policy specialist for regulation of long-term care including hospice, home health, and personal care,
supportive palliative care, assisted living, and day activity and health services industries. As a health care consultant, Rosalind is passionate about
assisting entity leaders to understand and overcome compliance challenges while advocating for quality of life and quality of care for clients, residents,
and patients. She continues to analyze state and federal legislation for impact to providers and consumers, review state regulations, develop and deliver
continuing education and training to providers, and provide guidance to industry leaders through state and federal survey preparation activities, such as
mock surveys and leadership mentoring. Rosalind is a subject matter expert for federal/nationwide standards and possesses a keen understanding of
accreditation for home health and hospice care. Rosalind is well-versed in the regulations for the settings where home care is delivered,
including nursing/skilled nursing, assisted living, intermediate care for individuals with developmental disabilities, and independent
living settings. She serves on the Board of Directors for the Texas ~ New Mexico Hospice and Palliative Care Organization.
She is an avid gamer, loves comics and reading, and resides in Austin with her husband, son, and cats.
[3925] Contract Monitoring for Primary Home Care, Community Attendant Services, & Family Care
- Speaker
- Nelson-Gamblin, Rosalind
- Model
- 3925
$30.00
CREATE Momentum| A Leadership Playbook for Unstoppable Performance
[3969] CREATE Momentum| A Leadership Playbook for Unstoppable Performance This session equips leaders with practical tools to strengthen retention, accelerate innovation, and lead people-centered organizations into a more adaptable, high-performing future. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 28, 2025 Program Description: We are navigating rising patient acuity, complex payment models, workforce shortages, and the growing need to integrate new technologies. But traditional leadership tactics are no longer enough. In this strategic and energizing session, organizational psychologist and speed painter Dr. Heather Hodges introduces the C.R.E.A.T.E. framework, a research-backed leadership playbook for building the culture, creativity, and momentum teams need to thrive. Grounded in original research and designed for today’s realities, this session equips leaders with practical tools to strengthen retention, accelerate innovation, and lead people-centered organizations into a more adaptable, high-performing future. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Dr. Heather L. Hodges, CEO and Founder, Hodges Group International LLC About the Presenter(s): Dr. Heather L. Hodges Dr. Heather Hodges is an organizational psychologist, keynote speaker, artist, and an expert in leadership development for home care organizations. She is the CEO and Founder of Hodges Group International, LLC. She is the author of, “Heart Work: How to Lead People, Build Culture, and Unleash Creativity in Home Care” (release August 2025) and the host of the “I’m IN!” podcast. Heather lives in Dallas with her husband, and they have two grown sons. She is a below-average pickleball player, but she makes an award-winning coconut meringue pie. [3969] CREATE Momentum| A Leadership Playbook for Unstoppable Performance
- Speaker
- Hodges, Dr. Heather L
- Model
- 3969
$30.00
Fixing the Manager/Leader Gap that Breaks Companies
[3964] Fixing the Manager/Leader Gap that Breaks Companies This session gives you tools to close that gap by strengthening your mid-level managers and leaders. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 27, 2025 Program Description: Most companies don’t fail at the top or the bottom—they fail in the middle. Managers/Directors sit in the tension between strategy and the front lines—they must inspire and influence while also executing and holding others accountable. This session gives you tools to close that gap by strengthening your mid-level managers and leaders. Tired of struggling with the gap between vision and results? Want to become a better leader or manager? This session is for you. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Tom Bouwer, co-author of multiple books and founder of The EOS Conference, The Bouwer Group and Pinnacle Guide About the Presenter(s): Tom Bouwer Tom is the co-author of What the Heck is EOS?, Profit Works, and Enjoy the Climb. He is a sought after speaker with extensive experience in helping business leaders get what they want from their organizations. He founded The EOS Conference which now draws over 2,000 attendees a year. In addition to starting and running his own companies in Turkey, Tom has worked for start-ups and Fortune 50 companies. Tom has consulting experience with Deloitte & Touche and Booz Allen Hamilton. Today, with The Bouwer Group and Pinnacle, he implements tools companies need to grow and make business easier. He has a B.A. from Hope College and MBA from the Fuqua School of Business at Duke University. [3964] Fixing the Manager/Leader Gap that Breaks Companies
- Speaker
- Bouwer, Tom
- Model
- 3964
$30.00
From Intake to Approval | Mastering HH Acceptance, F-2-F Compliance, & Denial Prevention
[3973] From Intake to Approval | Mastering HH Acceptance, F-2-F Compliance, & Denial Prevention
Explore how to streamline intake workflows, ensure accurate and timely Face-to-Face encounters, and implement best practices to avoid the most common denial triggers.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 28, 2025
Program Description:
As home health regulations evolve, agencies must adapt quickly to new requirements—especially regarding the updated Acceptance to Service policy.
This session offers a practical roadmap for ensuring policy compliance while strengthening documentation and processes to reduce Medicare and Medicare Advantage claim denials.
Explore how to streamline intake workflows, ensure accurate and timely Face-to-Face encounters, and implement best practices to avoid the most common denial triggers.
Real-world examples and actionable strategies are shared to help agencies protect revenue and ensure timely patient care.
HCSSA Topic(s) Addressed:
558.259[d][4] agency responsibilities
558.260[a][3] basic principles of management in a licensed health-related setting
558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.28.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
J'non Griffin, RN, MHA, HCS-D, HCS-O, COS-C, HCS-H, HCS-C, SVP Coding and OASIS/Compliance, SimiTree
About the Presenter(s): J'non Griffin
J’non Griffin is a 36 year veteran of home care as an RN. She received her Master’s Degree in Health Care Administration in 2005.
She has experience as a field nurse, director and executive with home health and hospice agencies, both large and small.
J’non is certified as a Homecare Coding Specialist-Diagnosis (HCS-D), Certified in OASIS competency, COS-C and HCS-O, Certified in Homecare Coding
Specialist-Hospice (HCS-H), Home Care Specialist-Compliance (HCS-C) and is an AHIMA approved ICD-10-CM trainer/ambassador.
J’non is an accredited ACHC and CHAP consultant. J’non currently continues her role at SimiTree as the Sr. Vice President of Coding/OASIS department.
J’non is also on the board of Home Care Association of Florida. She has also been a frequent contributor to the Decision Health Publication,
The Diagnosis Coding Pro, and the Home Health Line. She has published several manuals, and assisted with composition of several online modules for
coding and OASIS instruction. She has presented several webinars, and has been a nationally recognized speaker on a variety of subjects.
[3973] From Intake to Approval | Mastering HH Acceptance, F-2-F Compliance, & Denial Prevention
- Speaker
- Griffin, J'non
- Model
- 3973
$30.00
HHQRP and the CoP Updates from the Final Rule
[3920] HHQRP and the CoP Updates from the Final Rule
Covers the required elements of new patient “Acceptance-to-Service” policy and what your
surveyor will be looking for.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 13, 2025
Program Description:
The 2025 Final Rule included several elements related to patient safety and transparency. One such safety related change is a new Condition of Participation which
entails the development and implementation of a patient “Acceptance-to-Service” policy. This program covers the required elements of this new standard and what your
surveyor will be looking for. Additionally, an overview of the 2025 Home Health Quality Reporting Program measures will be discussed so that you are prepared for
success as your agency’s data is exposed to CMS, your competitors, and the public this year and beyond.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][7] financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.25 Clock Hr(s)
Continuing Education for Nurses
1.25 Contact Hr(s)
This program awards CNE until 02.13.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Jennifer Osburn, RN, HCS-D, COS-C, Clinical Consultant, Healthcare Provider Solutions Inc.
About the Presenter(s): Jennifer Osburn
Jennifer Osburn is a Clinical Consultant with Healthcare Provider Solutions, Inc. (HPS). With over 30 years of home health experience, Jennifer brings a wealth of knowledge and expertise which
includes education and training, agency management, quality, clinical case management, and software technology. She is also a credentialed OASIS and ICD-10 Coding expert. Jennifer began her home health
career in a large privately owned agency after transitioning from Medical-Surgical Urology hospital nursing; however, she has worked for all types of agencies in multiple states.
Her love for sharing knowledge and experience led her to clinical consulting, where she enjoys translating technical guidance into information that the busy home health professional can
deploy to improve the efficiency and quality of care being delivered to the patients they serve. Jennifer Osburn has led numerous home health educational seminars for state and national
associations as well as specifically designed education training plans for agencies for the past 12 years. In addition to consulting across the US, she has trained staff for
The Joint Commission and ACHC, has authored numerous industry blogs and articles, and has assisted home health software companies with solutions that ensure compliance with
Medicare guidelines. Her areas of expertise and firsthand experience include OASIS, ICD-10-CM Coding, Case Management, Medicare Home Health Conditions of Participation,
Billing Requirements, Documentation Compliance for Quality and Payment, Emergency Preparedness, Agency Operations, and PDGM.
[3920] HHQRP and the CoP Updates from the Final Rule
- Speaker
- Osburn, Jennifer
- Model
- 3920
$37.50
HIPAA Security Rule Updates | More Fun Than a Data Breach
[3932] HIPAA Security Rule Updates | More Fun Than a Data Breach
Describes the proposed new requirements and offer suggestions for compliance.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 13, 2025
Program Description:
The federal government published new proposed HIPAA Security rules on January 6, 2025, that will impose much stricter security requirements if finalized.
This program describes the proposed new requirements and offer suggestions for compliance. Also covered are other
developments relating to HIPAA, including the status of reproductive healthcare privacy rights and how you must update your Notice of Privacy Practices.
HCSSA Topic(s) Addressed:
§558.259[c][2]information on the state and federal laws applicable to an agency
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.5 Clock Hr(s)
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
TAHC&H Faculty/Presenter(s):
Heidi Kocher Esq., J.D., M.B.A., C.H.C. Liles Parker PLLC
About the Presenter(s): Heidi Kocher
Ms. Kocher is a partner with Liles Parker and has over 20 years of experience in health care legal and compliance-related issues,
representing all kinds of health care providers of all size. Her experience includes serving as a chief privacy officer and interim
chief compliance officer at a medical device manufacturer. She also served as an outside compliance expert to a hospital and a
clinical laboratory that were under Corporate Integrity Agreements. She has significant reimbursement experience, responding to
and defending audits, addressing coverage policy issues, challenging denials, recoupments, and loss of billing privileges,
obtaining HCPCS codes, and other reimbursement related issues. Her experience also includes implementing Corporate Integrity
Agreements, guiding clients through voluntary self-disclosures and seeking advisory opinions from the OIG. In acknowledgement
of her expertise, Ms. Kocher has served as a lecturer in the Biomedical Engineering department at the University of Texas at Dallas.
Ms. Kocher is licensed in Texas and Maryland and Certified in Healthcare Compliance.
[3932] HIPAA Security Rule Updates | More Fun Than a Data Breach
- Speaker
- Kocher, Heidi
- Model
- 3932
$45.00
Home Monitoring, AI, & Security | Partnership Driven Outcomes
[3956] Home Monitoring, AI, & Security | Partnership Driven Outcomes Hear about revolutionary technologies that identify patient patterns and much more. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 26, 2025 Program Description: This presentation shares revolutionary technologies that identify patient patterns and predict medication adherence, recognize potential fraud, and support staff while augmenting care management. These technology tools have been shown to decrease hospital readmits and Emergency Department visits, increase revenue and employee satisfaction. The value of working collaboratively with others to completely leverage technology is explored. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Phil Beckett, Chief Executive Officer for Texas Health Services Authority and Shannon Calhoun, Board Chair for Texas Health Services Authority and Chief Revenue Officer for IVEnsure About the Presenter(s): Phil Beckett Phil came to Houston in 1991 as a post-doctoral fellow to study protein metabolism at the Children’s Nutrition Research Center. At Texas Children’s Hospital he developed a rapid amino acid assay used to perform protein clamps and measure insulin sensitivity in children with diabetes. Phil kickstarted his informatics career in the neonatal ICU writing interfaces to capture data electronically from monitoring systems around the concept that quality is driven by data. He co-founded a startup, RosettaMed as a developer for patient data capture applications with interfaces to electronic health records. He led the sale of the company to Kryptiq Corporation before joining Baylor College of Medicine to lead their clinical information systems implementation (Epic, iSite PACS). Phil joined Greater Houston Healthconnect (an HIE) in May 2012 and served as a pioneer for interoperability in Houston and the Southeast Texas region. Phil introduced and integrated diagnostic image sharing with the goal of reducing duplicate tests and reducing patient exposure to unnecessary radiation. As CEO of C3HIE he continued to expand HIE services across Texas through collaboration with community partners and a focus on value and delivery through account management. Since January 2025 Phil is CEO of Texas Health Services Authority, a statutory organization to promote and enable interoperability across Texas. Phil has a major focus on usability after many years working with physicians – if it isn’t easy they won’t use it – and on patient engagement. He believes that consumers will drive the future of healthcare. In his spare time, Phil is a sailor (on Galveston Bay), Vice Chair of Close to Home, the Homeless CoC in San Antonio; Chair of the Homeless Management and Information System and Data in San Antonio; on the eHealth Advisory Committee for Texas; Deans Advisory Committee UTSA School of Health, Community and Policy; and Co-Chair for the Civitas national conference. All of these efforts tie together the factors that affect our health – policy, environment, community and medicine./p> About the Presenter(s): Shannon Calhoun Shannon is a distinguished healthcare executive with over 30 years of experience in the industry. She is a leader of collaboration and collaboratives that develop strong relationships and build consensus throughout multiple organizations. Shannon is passionate about rural healthcare and healthcare transformation. She served 20 plus years as CEO of Southeast Texas Health System where the foundation of her work was developing business lines for rural networks that create sustainable solutions with economies of scale and scope while protecting financial autonomy for participating providers. She also served as Vice President, Business Development for Caravan Health and Regional Vice President of Growth for Aledade, both national leaders and start ups in the transformation and implementation of innovative healthcare models for supporting quality, cost-effectiveness, and health promotion for the improvement of the well-being of patients served by rural and community health systems, and independent physician practices. Currently Shannon serves as Chief Revenue Officer of IV Ensure, a Medication Adherence Platform for home IV infusions. She is by appointment of the Governor of Texas a member of the board of the Texas Health Services Authority and currently serves as chair of the board./p> [3956] Home Monitoring, AI, & Security | Partnership Driven Outcomes
- Speaker
- Beckett, Phil & Calhoun, Shannon
- Model
- 3956
$30.00
Hospice Alert | Successfully Navigating CMS FY 2025 Changes
[3962] Hospice Alert | Successfully Navigating CMS FY 2025 Changes
A review of planned
changes and how Hospices should be evaluating the best way to implement.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 27, 2025
Program Description:
Over the last year, CMS has been digging into their proverbial treasure chest of regulations to implement new rules for Hospices.
After a strong push-back from industry associations, the new Hospice Special Focus Program (SFP) has been placed on hold for the time being.
The new HOPE tool is following the HHA OASIS structure to provide new assessment time points and measures based on new data items.
CAHPS Hospice now has fewer questions including a new option for web-based surveys, a mode in use by Medicare Advantage patients.
There is a lot to unpack with all these changes for FY 2025. Join our speakers as they review these planned
changes and how Hospices should be evaluating the best way to implement.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.27.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Chris Attaya, MBA, Strategic Healthcare Programs (SHP) and Angela Huff, RN, Forvis Mazars, and M. Aaron Little, CPA, Managing Director, Forvis Mazars.
About the Presenter(s): Chris Attaya
Chris joined SHP in 2014 after spending 28 years in executive and consulting positions within the Home Health and
Hospice industry. In his role, he is responsible for product development and client relationships to help organizations achieve increased operational and financial performance through the use
of SHP’s industry leading analytics platform and benchmark data. Prior to SHP, Chris was the CFO at the VNA of Boston and had worked at Partners Health Care at Home as CFO and CEO. He received
a B.A. in Public Health from Tufts University and an M.B.A. from the Graduate School of Management at Boston University concentrating in Health Care Finance.
About the Presenter(s): Angela Huff
With over 35 years of experience as a registered nurse, Angela has spent nearly 25 years in executive
leadership in home health and hospice operations as well as software development in the post-acute space. In addition, she has global experience in the community care space that
includes the United Kingdom, Finland, Canada, and Australia. Angela performs operations improvement assessments and compliance-focused reviews of home health and hospice documentation,
including audits and appeals related to the OIG and program integrity contractors as well as compliance risk assessments related to mergers and acquisitions.
She is actively involved in the educational and advocacy activities of NAHC and NHPCO and is a member of the HHFMA Innovation, NAHC Education and Women in
Leadership Committees. Angela has been a presenter at NAHC and NHPCO, as well as other industry national and state organizations and has been published in the Nursing Administration
Quarterly and other industry publications. Before entering the post-acute industry, she served in acute care management positions and was a Certified Critical Care Registered Nurse
and a Certified Registered Nurse Infusionist.
[3962] Hospice Alert | Successfully Navigating CMS FY 2025 Changes
- Speaker
- Attaya, Chris & Huff, Angela
- Model
- 3962
$30.00
Hospice: A Candid Discussion
[3958] Hospice: A Candid Discussion
Acandid hospice panel discussion addresses the new hospice rules.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 27, 2025
Program Description:
This candid hospice panel discussion addresses the new hospice rules, focusing on key areas like CAHPS
(Consumer Assessment of Healthcare Providers and Systems), HOPE (Hospice Outcomes & Patient Evaluation), and
overall operational readiness. The panel explores what these changes mean for hospice providers, where agencies
should currently stand, and what steps they must take moving forward. Emphasis is placed on understanding regulatory
updates, preparing for full implementation, aligning practices with compliance expectations, and strategically positioning
the agency for future success in hospice care.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][5]quality improvement
§558.260[a][6]risk assessment and management
§558.260[a][7]financial management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.27.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions; Brian W. Lebanion, MBA, CPC, RNC, HCS-O, HCS-D, CEO/Consultant BC Healthcare Consulting, LLC; Chris Gallarneau, Senior Education Consultant, MAC Legacy, Angela Huff, RN, Forvis Mazars
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.
She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for
Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.
About the Presenter(s): Brian W. Lebanion
Brian Lebanion has more than 25 years of experience in the healthcare industry and provides consulting services for all aspects of home health
care and hospice, including operations, reimbursement and education. He specializes in comprehensive consulting services offering clients and
providers survey/licensure coaching, clinical review and training, financial and revenue cycle management, third-party audit response, and
quality assurance/performance improvement training.
About the Presenter(s): Chris Gallarneau
Chris Gallarneau is a Senior Education Consultant at MAC Legacy, specializing in hospice education, healthcare operations, sales and
marketing, and leadership development. As a certified ACHC and CHAP Consultant for Home Health and Hospice, Chris brings over 18 years of
diverse leadership experience in the hospice industry. He is also a dedicated member of The National Alliance for Care at Home (The Alliance),
member of Home Health and Hospice Financial Managers Association (HHFMA), and serves on the Texas New Mexico Hospice and Palliative Care Organization (TNMHPO)
and Texas Association of Home Health and Hospice (TAHC&H) Membership Committees.
Chris is passionate about enhancing patient care models and boosting employee satisfaction. He frequently speaks at healthcare and business conferences, sharing insights and inspiring others in the field.
About the Presenter(s): Angela Huff
With over 35 years of experience as a registered nurse, Angela has spent nearly 25 years in executive
leadership in home health and hospice operations as well as software development in the post-acute space. In addition, she has global experience in the community care space that
includes the United Kingdom, Finland, Canada, and Australia. Angela performs operations improvement assessments and compliance-focused reviews of home health and hospice documentation,
including audits and appeals related to the OIG and program integrity contractors as well as compliance risk assessments related to mergers and acquisitions.
She is actively involved in the educational and advocacy activities of NAHC and NHPCO and is a member of the HHFMA Innovation, NAHC Education and Women in
Leadership Committees. Angela has been a presenter at NAHC and NHPCO, as well as other industry national and state organizations and has been published in the Nursing Administration
Quarterly and other industry publications. Before entering the post-acute industry, she served in acute care management positions and was a Certified Critical Care Registered Nurse
and a Certified Registered Nurse Infusionist.
[3958] Hospice: A Candid Discussion
- Speaker
- Multiple Presenters
- Model
- 3958
$30.00
Improving HHCAHPS Scores
[3970] Improving HHCAHPS Scores
Suggests best practices of working within their organization to show improvement in these ratings.
Presentation Info:
TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: August 28, 2025
Program Description:
Patients are also customers, and their experience impacts the agency. The patient's experience shapes what they tell
their friends and family about their care and impacts the agency’s HHCAHPS Star Ratings and payment under HHVBP.
While agencies focus efforts on quality programs, staffing, marketing and financial strategies with gains being realized
and measured, they often struggle when it comes to approaches for improving patient experience ratings.
This session will take agencies through best practices of working within their organization to show improvement in these ratings.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][8]skills for working with clients, families, and other professional service providers
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 08.28.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center's Commission on Accreditation (ANCC COA/LSNA) is the tendency or inclination to cause partiality, favoritism, or influence.
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their ANCC Accreditation Feedback Line to report any noted
bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Melinda A. Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions, Inc
About the Presenter(s): Melinda A. Gaboury
Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals.
She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training,
billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry.
Melinda is currently Chair of the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and a member of the Tennessee Association for
Home Care Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2024.
[3970] Improving HHCAHPS Scores
- Speaker
- Gaboury, Melinda
- Model
- 3970
$30.00
Leading with Culture and Clarity in a Diverse Workforce
[3976] Leading with Culture and Clarity in a Diverse Workforce This session explores the critical components of cultivating a positive organizational culture and effectively managing conflict in a multi-generational, diverse workplace. Presentation Info: TAHC&H Event | 56th Annual Meeting | Rich-Media Presentation Capture | Online On-Demand Access Presentation Date: August 28, 2025 Program Description: Leading a service-driven organization is challenging—especially in today’s dynamic and increasingly diverse workforce. In the ever-evolving landscape of healthcare, leaders must not only deliver exceptional service but also foster a culture where all employees feel valued, supported, and aligned with the agency’s mission. As a leader, how are you shaping a positive, inclusive culture that supports long-term success? How do you approach conflict resolution when diverse perspectives, generational differences, and communication styles intersect? This session explores the critical components of cultivating a positive organizational culture and effectively managing conflict in a multi-generational, diverse workplace. HCSSA Topic(s) Addressed: §558.259[d][4] agency responsibilities §558.260[a][3] basic principles of management in a licensed health-related setting §558.260[a][8]skills for working with clients, families, and other professional service providers Education-Training Credits: TX HCSSA Administrator/Alternate Continuing Education 1.0 Clock Hr(s) Texas HCSSA CE Approval Statement This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations. TAHC&H Faculty/Presenter(s): Alicia Marr, RN, BSN, CEO, Excelin Health About the Presenter(s): Alicia Marr Alicia Marr, RN, BSN serves as the CEO of Excelin Health, bringing over two decades of experience in post-acute care to her role. Assuming leadership to her role in 2019, Alicia has steered Excelin Health to the forefront of the health care industry. Her extensive background includes leadership roles in various settings, including privately owned, private equity-backed, and publicly traded companies, with a specialization in home health, hospice and private duty services. Under Alicia’s guidance, Excelin Health operates 22 care delivery sites across California, Texas and Louisiana, ensuring high- quality care for patients in need. With a strategic focus on innovation and operational scalability, Alicia continues to drive excellence in patient care, cementing Excelin Health’s position as a health care leader. [3976] Leading with Culture and Clarity in a Diverse Workforce
- Speaker
- Marr, Alicia
- Model
- 3976
$30.00
Leaning into Innovative Leadership!
[3930] Leaning into Innovative Leadership!
Presents and discusses how integrating machine learned data benefits leadership.
Presentation Info:
TAHC&H Event | Winter Conference | Rich-Media Presentation Capture | Online On-Demand Access
Presentation Date: February 12, 2025
Program Description:
Growth in demand, constricting workforce and added regulatory, payor and public scrutiny consume the time, focus and energy of leadership teams,
as advances in machine learning and AI are shifting how we all approach the work at hand. Innovative clinical models can yield leadership time
and sharpened focus, perfect for leaning into functional leadership approach. This program presents and discusses how integrating machine learned data
into long-standing theory can yield advocacy across all stakeholders, supporting growth, mission, and culture.
HCSSA Topic(s) Addressed:
§558.259[d][4] agency responsibilities
§558.260[a][3] basic principles of management in a licensed health-related setting
§558.260[a][6]risk assessment and management
Education-Training Credits:
TX HCSSA Administrator/Alternate Continuing Education
1.0 Clock Hr(s)
Continuing Education for Nurses
1.0 Contact Hr(s)
This program awards CNE until 02.12.2027
Texas HCSSA CE Approval Statement
This program meets continuing education requirements for Administrators and Alternates under Texas HCSSA licensing regulations.
Nurse CE Approval Statement
Texas Association for Home Care & Hospice is an approved provider of continuing nursing education by Louisiana State Nurses Association,
an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. LSNA Provider No. 4002151
Requirements for Successful Completion:
To receive continuing education credits for this online presentation, the participant must view the entire online presentation, complete an evaluation, and post-test attestation.
Reporting of Perceived Bias:
Bias, as defined by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC COA/LSNA) is the “tendency or inclination to cause partiality, favoritism, or influence.”
Commercial bias may occur when a CNE activity promotes one or more product(s) (drugs, devices, services, software, hardware, etc.). This definition is not all inclusive and participants
may use their own interpretation in deciding if a presentation is biased. The ANCC COA is interested in the opinions and perceptions of participants at approved CNE activities,
especially in the presence of actual or perceived bias in continuing education. Therefore, ANCC invites participants to access their “ANCC Accreditation Feedback Line” to report any noted bias or conflict of interest in the education activity.
The toll-free number is 1(866) 262-9730.
TAHC&H Faculty/Presenter(s):
Cindy Campbell, MHA, BSN, RN, CCS-HH, Senior Director Advisory Services, WellSky and Yancey McManus (Bond), Sr. Director, Solutions Management, WellSky
About the Presenter(s): Cindy Campbell
Cindy Campbell is a nationally recognized thought-leader and management consultant to the continuum of healthcare at home.
Cindy holds a Masters of Health Administration with specialty in Healthcare Informatics, and a Bachelor of Science in Nursing.
She brings over 25 years of experience working across the continuum of healthcare at home in advancing levels of leadership and
eighteen years with Fazzi Associates, now proud to be a fully integrated member of the WellSky family of companies. As the
Director of Operational Consulting for Wellsky advisory services, Cindy and her team of highly skilled executives work nationally
to help providers successfully navigate change in support of their mission and business objectives. Cindy’s Wellsky advisory services
teams help agencies leverage strategic thought and operational efficiency into organizational, work-process and clinical model
design for Home Health, Hospice, Advanced Illness Management, Palliative Care, Telehealth/RPM and Private Duty organizations
throughout the United States. Cindy has served as a Board Member of the National Association for Homecare & Hospice, Chair of
the Pediatric Homecare & Hospice Association of America, member of the Executive Committee of the American Telemedicine
Association’s Homecare and Remote Monitoring Special Interest Group and Advisory Committee Member for Healthcare Unbound.
About the Presenter(s): Yancey McManus (Bond)
Yancey McManus holds a Bachelor’s Degree in Computer Science and is a Sr. Director of Solutions Management at WellSky.
Yancey and her team have worked with providers of home health, hospice and personal care, across the country, in the
development and refinement of both predictive and performance analytics – evolving practice in service of advancing
value-based models of reimbursement and clinical care delivery in care at home. She has supported multiple provider
case studies in hospitalization reduction, utilizing predictive analytics and proving principles while helping
providers manage increasing acuity and risk.
[3930] Leaning into Innovative Leadership!
- Speaker
- Campbell,Cindy | McManus,Yancey
- Model
- 3930
$30.00
